I bought a 2018 Tahoe LT Z71 at Carmel Auto Gallery yesterday. It was a good, positive experience…read more I came in prepared, and they knew/know their stuff. Neither of us wanted to play games, and I think we both walked away happy. What more could you want from a car buying experience? They even stayed late to get it done, although my salesperson was new, he was very knowledgeable, and when he didn't have an answer he got one for me quickly. The whole team and was very professional. A few other salespeople stayed late for their customers as well. This is why people shy away from the big, huge dealerships and seek out organizations like Carmel Auto Gallery --your business is appreciated and customers are valued, whether you're spending $90k or a more modest amount. I would go back to buy from them again and I have no qualms about recommending them.

2/5 stars here's why and what you should know…read more I ran my own dealership for 16 years back in the dya, so I know a little more about buying cars and negotiating than your average Joe from the Mitten. The experience started off frustrating. I initially dealt with Daniel in sales, and the communication was poor. Questions weren't answered clearly, responses were slow and the whole deal felt shady. Then there was the pricing mess, made it even more confusing and misleading. The dealership's website showed one price, while I found at least three different prices for the exact same car across Carfax, truecar, cars.com. None of them matched, with roughly a $1,000-$1500 difference between some of the listings. If it wasn't for my background and years of experience,it's how much you as a customer would overpay for no reason. That's something the dealership really needs to clean up because inconsistent pricing is very skulduggery and raises red flags for buyers. Things did improve once I started dealing with F&I manager Nick. He was straightforward, polite and most importantly he was transparent. I asked him to honor the Truecar price and remove the unnecessary addons/fees. I appreciated that he did it without turning it into a whole negotiation battle. He also discounted the selling price further to make up for the poor experience we'd had up to that point. While we were driving down from Michigan, they got us approved at a competitive % and sent me the exact payment options ahead of time. No pressure, no last-minute surprises. We declined Gap (personally, I'd never buy it from a dealership when you can get it much cheaper through your regular insurance). We did end up purchasing a warranty though F&I manager actually SOLD my wife on it by taking the time to explain the coverage in detail rather than just pushing a product or scamming like a lot of dealerships do nowadays.I thought the terms were fair, since it's cancelable and prorated, so we took it. The dealer also gave us a full tank of gas, manager was positive and even escorted us out of town so we could avoid those ridiculous Carmel roundabouts, much appreciated. Overall, I'm happy with our new summer ride. If you're coming from out of state and want to get straight to the bottom line, my advice would be to skip the sales team and deal with someone who actually makes the decisions. Make sure to negotiate the fees, all those add ons are never mandatory. Also there seem to be too many unnecessary and illogical steps and the dealership could definitely improve its communication and pricing transparency. I'll update in about 3-6 months, once I've put enough miles on the car to see how it actually holds up and whether the dealership's claim that they thoroughly inspect their vehicles proves to be true.

they suckkk they will purposely give u a janky car that they've fixed up just enough for u to drive…read moreoff the lot its a scam dont go to joes auto sale they will have u paying to get your car fixed when they wont even fix the problem correctly i truly regret getting this shitty ass car from them it's dangerous and i literally cant even drive it yet i'm paying 160$ a week fuck joes auto sale

Eddy was really great at meeting my needs, and went above and beyond to get me into the car I came…read morein looking for. 10/10 recommend!

Jeff was especially wonderful to me (only because Katie wasn't there as much when I was!) and was…read morewonderfully helpful when we were looking at the options for my trade in. He was honest with me and fair and helpful, especially when I needed his help with my lack of experience in manual transmission. He was only unable to passenger seat drive because he was the only one there when I arrived. I had a great test drive and he had most paperwork ready when I came back so we could get the ball rolling. We had already talked about the cash offer, so he was NOT pushing me to a sale. We had already discussed and accepted loose terms. After the test drive I left the lot and unfortunately the radio system stopped working but when I came back for an unrelated issue (accidentally left their plate in the car I bought and I was brining it back) both Katie and Jeff genuinely poured so much effort into trying to figure out where the sound went. When Jeff finally found a problem and called it, he gave me a name of a specialist and told me we'd work it out and I believe them. I'll keep the review updated too. When I called the audio place, they even offered to call G5 directly to work it out but I told them to wait and we'll figure it out. Overall I'm very pleased, and as an added bonus, Jeff backed up my car so it was pointed straight at the exit so I could pull straight out. They really did try to fix my problem. 8/14

My husband and I have had multiple experiences with this company and always came through with the…read moreperfect fit vehicle for us. The customer service was top-notch. I highly recommend G5 Autos to anyone looking for a great quality used vehicle and excellent service.

The owner is amazing, his customer service skills are outstanding. He takes his time to explain…read moreevery detail and aspect of needed repairs.

Absolutely the BEST service center in the Plainfield/Indy area. Clean, professional, nice modern…read morefacility. Only place I'll take my Mercedes cars to, honest fair price and quality work. Way better than the Indy Mercedes dealer. Luxury Auto works on any type but they definitely know the luxury brands.

Got a car from Johnny last week. Great customer service, he was very thorough and did a great job…read morewalking through the process. Found a small problem with one of the keys and he was more than willing to help me out the following week and get it all sorted out. Great business!

I bought an Audi A8L on Dec. 5, 2018, which I paid cash for from this dealership. I came from out…read moreof state and had been in contact with them for two weeks. I made a deposit on the car to hold it. I noticed from pictures a parking light was out that I asked Brad to fix, and also asked him to ensure the AC works properly. He told me he would do so. When I picked up the car, I again mentioned to him the light was out and he had the mechanic look at it for supposedly fix it while we finalized the deal. He said he checked the AC also. Well upon returning home I noticed the light wasn't fixed, and now I haveto pay at least $130.00 out of my own pocket to fix it. Not only that...now that the weather was finally warm enough to turn the AC on, I realized it doesn't work because it needed servicing. I contacted them and was told there's nothing they could do about it because it was too long since I bought the car, This is what I was trying to avoid, but due to the lack of integrity and business ethics by this company. Stay away from this dealer! Find an honest car sales company that does what they say to ensure the sale is done right.

Will is an excellent mechanic, honest, upfront, and transparent about everything with your vehicle…read more Great pricing, fast, and thorough work. I recommend this shop to everyone I know!

Very responsive, can get you in same day and fairly priced!! The owner is wonderful, this is the…read moreonly place I'll take my car from now on. Highly recommend for any repairs or maintenance on your vehicle

I was having a long day at another dealer with vehicles I just didn't wanna settle with! I came to…read moreBrandon at 3wide and he helped me super quick and shared my options within 20 minutes! Great laughing family atmosphere and quick deals! Not to mention he got me in a beautiful Camaro!!! I recommend this lot highly! There was no beating around the bush frills and gimmicks

Great prices on cars . They also have a great service department. I recommend them to friends and…read morefamily and coworkers.

Highly recommend. Went here after Indy Honda put brakes incorrectly on my car…read more Excellent service and excellent people.

This was my first purchase of an Acura, and I was very satisfied. I worked with Cody, the sales…read morerepresentative. He was very informative, patient, and listened to what I was interested in. Cody, Gino ( sales manager), and myself worked out a win win transaction. Finally, I worked with Barbara, the finance manager. She was very thorough in explaining my options, and made it a seamless closing. Overall I left feeling confident with a great vehicle, and a positive experience with Hubler Acura. Thank you, Dennis B