I will never go to another dealership! Everyone here is exceptional but specifically Mustafa was…read moreamazing to do business with. We can't say enough good things about this dealership

2/5 stars here's why and what you should know…read more I ran my own dealership for 16 years back in the dya, so I know a little more about buying cars and negotiating than your average Joe from the Mitten. The experience started off frustrating. I initially dealt with Daniel in sales, and the communication was poor. Questions weren't answered clearly, responses were slow and the whole deal felt shady. Then there was the pricing mess, made it even more confusing and misleading. The dealership's website showed one price, while I found at least three different prices for the exact same car across Carfax, truecar, cars.com. None of them matched, with roughly a $1,000-$1500 difference between some of the listings. If it wasn't for my background and years of experience,it's how much you as a customer would overpay for no reason. That's something the dealership really needs to clean up because inconsistent pricing is very skulduggery and raises red flags for buyers. Things did improve once I started dealing with F&I manager Nick. He was straightforward, polite and most importantly he was transparent. I asked him to honor the Truecar price and remove the unnecessary addons/fees. I appreciated that he did it without turning it into a whole negotiation battle. He also discounted the selling price further to make up for the poor experience we'd had up to that point. While we were driving down from Michigan, they got us approved at a competitive % and sent me the exact payment options ahead of time. No pressure, no last-minute surprises. We declined Gap (personally, I'd never buy it from a dealership when you can get it much cheaper through your regular insurance). We did end up purchasing a warranty though F&I manager actually SOLD my wife on it by taking the time to explain the coverage in detail rather than just pushing a product or scamming like a lot of dealerships do nowadays.I thought the terms were fair, since it's cancelable and prorated, so we took it. The dealer also gave us a full tank of gas, manager was positive and even escorted us out of town so we could avoid those ridiculous Carmel roundabouts, much appreciated. Overall, I'm happy with our new summer ride. If you're coming from out of state and want to get straight to the bottom line, my advice would be to skip the sales team and deal with someone who actually makes the decisions. Make sure to negotiate the fees, all those add ons are never mandatory. Also there seem to be too many unnecessary and illogical steps and the dealership could definitely improve its communication and pricing transparency. I'll update in about 3-6 months, once I've put enough miles on the car to see how it actually holds up and whether the dealership's claim that they thoroughly inspect their vehicles proves to be true.

Jeff was especially wonderful to me (only because Katie wasn't there as much when I was!) and was…read morewonderfully helpful when we were looking at the options for my trade in. He was honest with me and fair and helpful, especially when I needed his help with my lack of experience in manual transmission. He was only unable to passenger seat drive because he was the only one there when I arrived. I had a great test drive and he had most paperwork ready when I came back so we could get the ball rolling. We had already talked about the cash offer, so he was NOT pushing me to a sale. We had already discussed and accepted loose terms. After the test drive I left the lot and unfortunately the radio system stopped working but when I came back for an unrelated issue (accidentally left their plate in the car I bought and I was brining it back) both Katie and Jeff genuinely poured so much effort into trying to figure out where the sound went. When Jeff finally found a problem and called it, he gave me a name of a specialist and told me we'd work it out and I believe them. I'll keep the review updated too. When I called the audio place, they even offered to call G5 directly to work it out but I told them to wait and we'll figure it out. Overall I'm very pleased, and as an added bonus, Jeff backed up my car so it was pointed straight at the exit so I could pull straight out. They really did try to fix my problem. 8/14

My husband and I have had multiple experiences with this company and always came through with the…read moreperfect fit vehicle for us. The customer service was top-notch. I highly recommend G5 Autos to anyone looking for a great quality used vehicle and excellent service.

WOW!!!!! GREAT DEALERSHIP! No silly gamesmanship, no BS, nothing that was not EXCEPTIONAL!…read more Matt Pontius was an amazing sales guy......no pressure, just amazing competence! I've bought a lot of cars over the years and did not look forward to dealing with the normal issues of buying a car, but these guys made it easy to do the deal. Patrick in the closing office for the paperwork was more professional than I have even experienced in a car dealership. These folks sell a quality car at a fair price. No need for drama of any kind. NOTHING BUT ABSOLUTE PROFESSIONALS FROM THE ENTRY TO THE EXIT. The car was perfect in every way and better than described. Also, FRITZ is a terrific guy if you can catch him. He is the history of modern car ownership! I wish that every car dealer would take their example and live it.

1 star. After…read morebouncing back n forth from Fishers to Carmel, I found a car that I loved on a Thursday night. They wouldn't negotiate on price until I got a PPI which was scheduled for Monday morning - the earliest appt available. We arranged for me to pick up the car early Monday morning before they opened. I arrived and the salesman smiles and says, it's gone! He sold the car on Saturday. No call. No first right of refusal. No courtesy. Nothing. This car was a specialty color that is very rare. I was in love with the car and was ready to pay cash on Thursday night, but they wouldn't even discuss it before I got the PPI. That's super fishy. Is it because you were holding it for another buyer? Is it because I'm a young woman? Is it because I'm Black? Doesn't matter. It was wrong. I think it was his smile that sent me over the edge. Nothing about this situation was joyous. I will never return and I hope no one else does, either. Shame on you, Fritz!

Would highly recommend this Dealership !!! Frank our Sales person / Finance guy, and the owner…read moreCraig we're extremely pleasant to work with !! All of there vehicles were exceptionally maintained and priced fairly .... you won't regret visiting this Dealership !!!

dealer made a mistake on taxes at time of purchase I had to end up paying 2000 dollars out of…read morepocket in tax's to get tags no help offered from this dealership buyer beware

Went to where I bought my vehicle about 7 years ago for oil change & maintenance check up. My…read moreservice advisor George was friendly & professional. They took my car back & then did something I really like here. They send you a video of what the service tech is seeing. Around the vehicle, the engine as well as under it. Then they text you what they recommend to be done and you can pick & choose those options. This is while you are in the nicely appointed waiting area. It's basically no touch customer service. I took a screenshot of the service coupon off their website & texted that back to the advisor after I made my selections on work to be done. I truly love the transparency. Once the car was ready George came over to let me know. I'm dinging the dealership 1 star for not doing the complimentary car wash there with service but instead giving a voucher to use at Brad's car wash ( a sister company). If the Hubler Acura store right next door can do washes I fail to understand why they can't at Mazda anymore. ‍ Overall though still a very good car service experience.

Misrepresented vehicle history and hostile management. Avoid!…read more I signed paperwork on a used 2025 Mazda CX-50 that was advertised and verbally promised to be a 'one-owner' vehicle. After running the CARFAX and checking the dashboard, I discovered the dealership had actually titled the car to a second owner and driven hundreds of extra miles on it as a demo, permanently making it a multi-owner car.When I returned the next morning before paying or taking delivery to address the error, management refused to fix the contract, became incredibly hostile, and ordered me to leave the dealership. Thankfully, because no money changed hands and I never took delivery, the deal is legally void. Buyers beware: double-check the odometers and history reports here, and do not trust what the sales staff tells you.

Good recommendations if you need a car, they're great, never had a problem, all the cars I brought…read morefrom there were great

I have now purchased a second car from here. Love love love this place. The staff are very friendly…read moreand easy to work with. I tell everyone about them.

This is the best place to have your Toyota serviced. The service managers are super. The waiting…read moreroom is clean and spacious and has water, coffee, and some packaged snacks. Toyota does a multipoint inspection with the oil change. Service was quick, and the results of the inspection were carefully explained. I opted for a needed alignment that was completed within another 45 minutes. Highly recommend Ed Martin service!

We rented a van for 11 days. It was clean, ready on time, fair pricing. Counter help was friendly,…read moreprofessional, appreciative of the drop off area after hours. Everything was perfect, hassle free and no complaints. Third time renting here, we're loyal customers!

I had my car repaired at Ray Skillman Automotive after someone hit my car. After a week of them…read moreworking on my car, it was worse than when I dropped it off. Attached are pictures of the "repairs". I would not recommend this shop to anyone!

Added a "mandatory security fee" of $299 onto their price sheet. A 100% BS fee…read more IF IT'S TAXABLE, IT'S NEGOTIABLE! Do not add crap fees to eek out every cent! It ALIENATES the buyer. If I want something added, I'll ask for it. I walked out the moment the sales guy blatantly LIED. Overall, Skillman dealerships suck. I've been to a few. Never again. Where they stack 'em deep and sell 'em high to ip you off.