Kellyyy is super helpful always has a smile on her face and super fast at her job i Will be returing because of her

Alex at the UPS Store was extremely helpful and assisted my husband with all our needs. He went above and beyond to help us. His customer service is exceptional. I strongly recommend this UPS Store for any of your shipping needs. read more

I use them weekly for returns. Always helpful and kind. Never takes long. Very efficient!

Alex helped me today! Excellent customer service!This is my favorite UPS location! Very helpful and friendly staff.

I use the store excrusively for all my Amazon returns they are fast and friendly and I can get in and out no matter how long the line is

Isaac goes above customer service...I sometimes need extra help..he delivers with professional service and smile...thank you

When returning your Amazon packages, make sure you tell them over and over some packages are separate orders..... apparently they sent all my items to one company instead of where each one came from. Which I did tell her they are separate. And now! I'm going through a shit show with Amazon customer service reps because they can't really help me or understand what happened. Thanks UPS worker that eff'd EVERYTHING UP, and caused me to try to figure this shit out on my own. so much of an inconvenience you have no freakin idea!!!! read more

Awesome I didn't know how to do it. Maddie showed me how. If she didn't know, she asked. Great service

I have nothing but good things to say about this store. The fact that they are open 7 days a week is very helpful. Because of my work schedule, it saves me often. I've never waited long in line & when I need help with mail to Canada they were very knowledgeable. read more

If I had the option to purchase additional stars to elevate from the 5 star review, this UPS would be it! If you have the fortune to entrust Beth with your package(s), I can tell you she will give you her all to make sure it gets to where it's going, and graciously work with you through the entire process should there be any need to do so. Professionalism, honesty, and excellent communication make this a no brainer when needing a package shipped in this area. Thank you to UPS and Beth! read more

I went in ups too ship 4 packages.I asked for help and the young girl helping me was very rude.I looked for a nametag but she wasnt wearing one.From now on im dealing with USPS or Fedex. read more

We went in the other day to ship some items out. We had a few questions and the young man up front helped me with all of them. I asked the young man his name and he said it was Vinny. Thank you UPS. read more

Amazon was trying to incorrectly charge me for a package that I returned at this UPS store. The employees helped me by printing out a shipment log that I was able to use. I am extremely grateful for how nice and helpful they were. I'll continue going here! read more

Quick and easy Amazon return service. Bring my package in with the slip from Amazon and I'm on my way!

The manager refused to accept a package for me even though I was asked by him to get a point of access and I did so.

This UPS store saved my neighbor from being defrauded. They told her when she came in to send the check that it seems like fraud. The young man even pulled up a picture on line to show here that she was sending this to a house. The next day at the bank, she found out that it was indeed fraud, and called this UPS store, gave the tracking number to Brian. Thank God, he was able to stop the check from being delivered. They really did go above and beyond to help my neighbor and save her from loosing her money. Thank you Brian and all of the people at this UPS store. read more

Quick service with a smile, what more could you ask for? They returned my U-verse equipment, printed escrow docs, scanned and emailed super fast. A+ for the kids helping me and good music too.. read more

Very disappointed in their infection control practices. Only 1 employee wearing a mask. Signs all over saying no more than 10 people in the shop at one time. When I turned around to leave there were 6 customers in line standing back to back, 5 employees and 3 customers at the registers. read more

I AM NOT HAPPY! My Package Was Delivered Today 12/16/13 & Was Left On Asphalt Driveway! Another 10 Steps Would Have Placed It At The Door But Instead They Chose To Leave In Driveway Where It Could Have Been Stolen Or Run Down! Thank God For Neighbors Who Alerted Me Or It Would Have Been One More Missing Package! I Called Our Local UPS Store To Let Them No But They Didn't Want To Hear It So I Was Forced To Take Pictures & Call The Main Headquarters! I Am Not One To Complain But It's Pretty Sad When You Can't Rely On Your Local Business! This Was Not A Job Well Done & Shame On You UPS! I Honestly Hated To Give One Star! read more

With a public notary and other business services, the UPS store is Yucaipa's best full office services location. They are often cheaper than the post office for unusual and heavy boxes and a more convenient option than the FedEx office in Redlands which has far worse service. Staff here take the time to find your b at and cheapest option. We regularly ship odd sized or shaped packages and the staff help with box selection or prepping advise. So special delivery the guaranteed options are good and they have a reasonable late next day guaranteed time window and close after 6pm. UPS has a small stock of cards and office supplies in store, have helpful staff and discounts for AAA and other memberships. Not a bad little place and conveniently next to Stater Brothers and Rite Aid. read more

The worst service ever from the young lady in this store. She is rude! If she doesn't know the answer then she should say so and not offend the customer. read more

was in there on 7/31/2020 just to mail a small parcel and a letter. i told the clerk jeremiah that i needed tracing on both items i did not get tracking on either he mailed my letter certified and mailed the parcel just regular shipping i did not check my recipt at the time because the price was so high i just figured that's what it cost there never ever going back i will stick with atlas storage no sur charges there. read more

The clerk Erik had a sassy little attitude. Poor service. Shouldnt be assisting the public if your bitter.

I walked in today to have a form notarized. It was 6:20 and this rude young girl tells me they stopped notarizing at 6:30 so she cant do it. I said "Well, I got 10 minutes". As my husband comes in (he's the one that needed to sign) she starts the process and asks that we confirm the address on the ID. My husband has an accent so I confirm for him. She says "Does he speak english". Yes he does but I confirmed to hurry up since she was in such a hurry to get out. She puts her stuff down and says shes cant do it because he cant communicate with her. So he starts confirming the address in english and she says "Too late, I cant do it". So I asked for a manager and he was nice and tried to explain her reason. He asks her "Did he speak english to you". She said "No, he didnt". (This is where I lost my patience with her) My husband has an accent but everyone understands him! The manager talks to my husband asks him a few questions, asks him to confirm the address and guess what...the manager understood everything!! I will not be returning to this office for any services at all. I'd rather drive out of the area than to deal with her again. Thank you to the manager for helping us out but when you have people like her working for you, you will lose customers. read more

I got conflicting information, they want to charge for a 12 inch piece of tape, and to get a PO Box it cost a minimum of $45. Although they were polite enough, they seemed like they wanted to do whatever they could to make this as difficult as possible. Perhaps you will have better luck but I left aggravated and disappointed. They had the ability to help me but they gave me the wrong information, wasted my time, and ended up being more expensive then I saw fair. read more

I have never had anything printed at UPS before but was in a bind yesterday and Nick Judson at this UPS location came through! My best friend's father died and she and I designed the memorial program to be handed out at the funeral. We took it to Staples because they print while you wait but this time we were told it would take 5 days because they're too busy with back to school sales to take care of their print customers. The funeral was two days away and we only needed 60 copies but she couldn't have cared less. So we left trying to figure out where else to go. I thought we'd have to drive at least to Redlands to try another office supply store but I remembered that UPS offered print services so we thought we'd at least try it first since it was close. All three of the employees were friendly and caring. Nick, the Print Production Manager (MUCH more knowledgeable than anyone I've ever worked with at Staples!) looked at what we needed and said he could have it for us by Thursday. When we told him the funeral was Thursday, he said he could come in the next day (on his day off!) to do it, but then he thought about it and said he would get it done right then. It was only 15 minutes until they closed but he dropped everything and got them printed for us. And on top of that, they were on beautiful quality paper and already folded! At Staples, you pay more to have them folded so we had planned to do it ourselves. Funerals are a sad and stressful time for any family and we so appreciate that Nick cared and went the extra mile to take a little of that stress away. I have always loved this UPS store for their speed and courtesy when I've had packages to mail and now they will be my go-to for printing needs too. Staples has definitely lost my printing business and Nick at UPS has gained it! read more

Usually never busy. People are friendly but don't work fast to get you through. They have a AAA discount too which always helps. Pretty much the place I go for shipping needs. read more

SUPER FAST Service!! I wish all UPS stores were like that!!! With as many people that were in the store, it was impressive that we got done so quickly! Will be back...for sure! read more

Nick was super friendly, helpful, and speedy in completing my order of business cards today. I Called in to see if they do same-day-turnaround and within 2 hours I was already picking up my custom printed cards. Pricing was very good too. Will be coming back here soon to get more business cards made read more

This is a wonderful facility! Nick has outstanding customer service! Thank you for all your help. Recommended for anyone who needs to live scan in the area. Awesome! read more

I've been to this store twice, both times to get LiveScans performed for jobs. Both times the wait has been extremely short, and the people working there were nice. The LiveScan operator both times has been Brian, and he's quite nice and good at what he does. I appreciate the pleasant experiences I keep having there, so I wanted to make that appreciation known via a yelp review. read more

Nick has helped me with my business cards, metal signs, and stickers. Super fast service and excellent quality products. If you have a small business in town, this is where you go. read more

Got my passport photo taken here today by Brittany and I appreciated that she took the time to make sure it looked right & not too much like a DMV photo. Speedy service around lunch time too! read more

While this UPS Store is in my hometown, the UPS depot was about 15 miles from me, that was mistake one. On April 9, 2015 I shipped a valuable parcel using this UPS Store as the manager/owner stated the ship rate is the same as going directly to UPS, mistake two. My parcel cost $57.65 to send to ILL., insured for $1652.00. Seemed high, however I was nervous about the contents arriving safely, so I paid the bill and off the parcel went, UPS Ground. Well, curiosity got the better of me, went to the UPS website and calculated the parcel cost. Had I drove the 15 miles, it would have cost $37.20....$20.45 less than what I paid. For the cost of a gallon of gas, I still would have saved $$$$$. When I phoned the UPS Store, the owner, Ms. Baker, insisted the rates were the same...no use arguing. So I phoned UPS, well, I learned that UPS Stores have the opportunity to charge higher rates on the services, of which insuring my $1600 parcel was a service. So this UPS Store made their insurance rates way higher because that is where the profit is. Had the owner truthfully said services were different then UPS I would have been given the choice to choose (UPS Store vs UPS depot) but insisting the rates are the same as UPS leads customers like myself believing these two are one and the same, mistake three. With all the sales of box supply items and postal-type mail box rentals at this store, that is where I thought the profit was made. But I truly believe the misguidance of "the ship rate" being the same as an actual UPS depot is how one is lured in. Shame on you UPS Store Yucaipa. Honesty will reward you with repeat customers. Your business practice gets a giant one star. I will NEVER spend my money in this business again, NEVER. read more