Excellent customer service, this location is run by General Manager Dexter Williams. They offer the normal mailing services and office operational functions such as facsimile, printing, desktop computers, notary, etc. There is curbside parking and shared lot parking. They also provide items like cards and mailing supplies for purchase. Great team and location. read more

The UPS Store - Shipping Centers Near Me - Woodbridge, Virginia

Very quick and courteous and extremely helpful. we did a large print job there and they turned out great.

Dexter, Jonathan, Curtis at Woodbridge Store 6656 went above and beyond to provide excellent customer service. Whatever was needed from assistance with carrying my oversized item to finding the best shipping options. It was a challenge to ship my item but they provided excellent customer service and made the burden lighter. They are much appreciated and the reason I highly recommend this UPS location read more

Every visit here has been a positive experience. The employees are friendly, proactive, and ensure the printing stations are clean and well-maintained. The line moves efficiently, and the convenience of short-term parking in front of the store is a plus. I just wish printing labels would be less expensive, I paid $5.25 this morning... read more

Charging for tape and labels is crazy... like I already have to drive up there and return something I paid for. This store sucks and I won't be going to this UPS Store. The other Woodbridge UPS is much nicer and actually use their tape guns to tape the boxes read more

Can I just say, PHENOMENAL customer service!!! Very expeditious, polite, and just professional all around! Definitely need more companies like this! UPS -- this store is representing you well! read more

Dexter, store manager was very professional and received a prompt service. Definitely will comeback and use this store

They offered me a bag when I was supposed to package an Amazon return. Very helpful and friendly! Also clean and convenient

Excellent Service. I needed to help my mom get a POA notarized. I live in Hawaii now and can't help her. I called in and got pricing and sent my mom to the address. The notary closes at 7PM and it is $5/signature Print B&W $2.00 basic fee Each copy 13 cents per copy They were great and helpful to my mom and I am very appreciative! read more

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Soooo glad I found this place!!! Thanks to Amazon's new efficiently upgraded return process, I needed the UPS Store to make my return happen. I was able to walk right in and show the gentleman at the counter my QR vice that Amazon emailed for the return. Skeptical that it would go smoothly, boy was I surprised. He scanned that bad boy like champ, printed the return label, in sticker form and stuck it right on the package. After, asking if I needed anything else like stamps, he handed me my receipt along with some coupons and bid me a good day. By far the easiest return I've ever had to make! read more

Very great store! Nargis helped me from the start to the end thank you. Friendly and fast transaction.

Alex was extremely helpful this morning and very efficient. It took 30 minutes for my Amazon return items to be refunded and everything went smoothly. I really appreciate the great service!! read more

Made my returns Very quick and nice costumer service. I would come back Dexter was extremely helpful

They are always pleasant at this location and willing to help out. Maria was very professional and helped me get my package fixed that I had not packaged correctly. read more

I think the customer service representatives are great. It's the fact that we are charged for tape or boxes when returning products to Amazon read more

Best service in the area, best value , a lot if sipping options, fast drop off service

Great service, very fast and friendly staff that is very helpful! Every time I come here, it's always a great experience!

Great customer service provided by Curtis. He was approached and very friendly. Answered all my questions

Very professional and friendly. They handled my package well. And I also got a paper notarized.

* Update* As of 8/11/2019 my refund check is officially on its way!! Though it was a very long process I can say the manager and staff of this UPS store in Woodbridge was very concerned and helpful with this entire process. They called to give me updates throughout every step. I was also given an apology. The process of filing a claim can be a bit stressful and confusing. But when I called the customer service line at UPS the representative was very helpful as well. I will say please please get insurance on all items shipped because you never know and accidents do happen. I want to thank Josh and his staff at this location for helping me get through this process and reliving me of the stress and frustration I had in regards to my item that was shipped. read more

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If you are returning Amazon items be sure to have your packages ready to go. I attempted to reuse the bag in which the items were shipped; the bag was torn irregularly and required three pieces of tape...I was told they would only provide one piece of tape. I'd have to purchase a shipping container. Yes, I know they are a Packing and Shipping business and tape is part of overhead. However to relegate a new customer to one piece of tape who planned to return at some point (who can avoid using UPS?) to spend money actually shipping items begs the question: do they really want to base future patronage on allowing 2 additional pieces of tape?? Why not charge a small fee for tape if cost is a concern? Instead this UPS store basically refused to assist preferring a purchase thus turning away unsuspecting customers returning Amazon items who may need a piece of tape. Renegotiate the terms with Jeff Bezos if you'd rather not deal with Amazon returns. I'm sure UPS corporate really wants to lose new customers over 2 pieces of tape. There are other shipping businesses... I'd rather pay $1 to return ship via the Postal Service each of the Amazon items than use another UPS store. UPS Customer service: Zero minus read more

The UPS Store - The Amazon bag I hoped to reuse which needed 3 pieces of tape to secure/close. - Shipping Centers Near Me - Woodbridge, Virginia

Great store and super friendly employees, which is hard to find sometimes. They printed out my label when it was working, which was really nice since the last ups store I went to said they couldn't print it out for privacy reasons (obviously a lie). So I definitely recommend this location!! read more

I came into this location because I needed to return some items that I purchased from Amazon. Thankfully, they were one of the few locations that are open on a Sunday. It was good because I could take care of my return today, rather than during the busy work week. I happened to be in the area anyway, which made things even easier. The whole process required literally no work on my end. I only presented them with a code from Amazon, and they took the items, packaged them up, labeled them, and sent them on their way. I give them kudos because they actually helped me a few minutes before they were officially open. The two guys behind the counter were very professional and nice! read more

The UPS Store - Shipping Centers Near Me - Woodbridge, Virginia

Probably one of the worst UPS stores we have ever encountered! Situation: Paid for 2nd day delivery for an important documentation to LA which got lost in transit. Yes, things happen and that is fine but how the assistant manager & manager handled the process were both horrendous & unprofessional. We went to the store and was told the "due to COVID we can not guarantee the delivery of the document within 2 days" excuse me what type of BS excuse is this? Asked where this is stated and to our surprise the assistant manager said "someone would have told you this when you paid for 2nd day delivery". Really? Again another BS LIE and lame excuse. If I was told this why on earth would I pay $40+ Regardless of this, the reason you mentioned it got delayed was because you clearly said it got LOST so it HAS NOTHING TO DO WITH COVID - AKA quit the BS! The moral of the story is, we wanted to get our refund or pay a standard fee since the document never made it on time and was later found and delivered after more than 10 days after "investigation". What's shocking was, there was no apologies, no acknowledgement of their mistake, no owning up to the circumstance, and no refund. The worst part of this encounter was not even getting our document delivered on time Via the 2nd day delivery option or the amount..... it was the disrespect from the assistant manager and manager (who was also useless / careless over the phone). Never taking any packages to this store best believe that! . We will definitely contact corporate and see where this goes. Respect is Earned not Given! Google it Assistant Manager (whatever your name was) read more

The past manager and current manager are professional and treat the customers well. They have never damaged or misplaced my packages, and I've been renting from here for three years. I would recommend them. read more

We just moved here. This is the second time we've had issues with this store. There was no one in the lobby. I asked the clerk, MJ, to help me with an amazon label. I showed him the label amazon gave me. He told me I needed to sign into a computer to print it. $2.00 to print it. Then he told me it was the wrong label he just looked at. Bad customer service. Won't be going back. read more

I needed a banner designed and printed ASAP. I'd gone to several other local competitors and they all said it would take 2 to 3 weeks to complete. Then I visited the UPS Store at Stonebridge and I was impressed by the incredible customer service of an Assistant manager, named Dontae, as well the two very kind ladies that worked with him. Dontae and his Manager, Joshua, went above and beyond to ensure that my banner would be done by Monday, AKA 72 hours!! Every customer deserves to be helped by someone as passionate and dedicated as Dontae and this amazing UPS team. read more

I can't give them better kudos for helping out. They went beyond duty where other shipping stores refused on policy. Simple shipment of a delicate lamp. Packed it tightly and well-protected. Shipped quick and arrived in one piece. Thanks again for such excellent service and friendly staff. read more

Just your typical UPS store. Clean & quiet. I went in to drop off a package that I didn't need to pay for. There were two employees assisting customers who took a long time (about 10+ minutes). I patiently waited, but it would've been nice for them to multi-task when possible to relieve the amount of customers waiting in line. read more

This is the first time I've been denied to email a label to print! In three separate occasions they direct me to use the computers there and EVERY TIME I'm charged for the time I used the computer without being able to print. (No refund) then they say 'well you can email it to us and we can print!' So I've always been able to do that. Today I tried to do the email label directly to what they said 'we don't do that here.' Well I'm not going to try and use your computers again to get charged AGAIN and not be able to print AGAIN!!! They just said, 'well... WE can't do that.' Horrible service! Never going again! read more

This post is MUCH overdue for Taiya. But shout out to her for helping out on a busy day. She was super sweet, helpful, quick, and courteous! The store was packed! She still went out of her way to be attentive to the customer in front of her along with keeping the atmosphere pleasant and calm. Parking was an issue the evening I was there, but the store was easily accessible. It was also a clean and organized store! Grateful to have been able to work with her! read more

Absolutely garbage customer service. I paid for a secured signature required delivery of an important package only to find out the store never shipped it out and it's lost. I keep calling trying to find out where my documents are and the store manager is neither there or keeps telling me they will call me back. Avoid this place and their incompetence at all cost read more

Terrible customer service, rude, incompetent, raising voices and arguing about packages not being there despite a delivery confirmation from 2 days ago, making up ID policies, and quick to point out that they are not owned by UPS. I hope I never have to go in here again. read more

Very poor customer service. Complete rip off! Run don't walk away from! Besides kicking packages on the floor instead of stepping over them. Lack of enthusiasm. Total embarrassment! read more

Thank you Cody for assisting me with my shipping needs. Your professionalism, keen customer service and kindness came at a time, unbeknown to you, when I was suffering from a recent surgery and by you providing quick and polite services you were very instrumental in helping me relieve the stress I had been experiencing prior to visiting your location. Thank you for human decency. I'll be sure to make store 6656 my destination for all my UPS Store needs. Kind regards! read more

The UPS Store - Shipping Centers Near Me - Woodbridge, Virginia

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Maybe I caught Cody on a bad day. My first time there today. I entered from the Uncle Julio's side of the building. Convenient 10 minute parking right up front. Reached for the door and the Left entrance door is locked and doesn't open from the outside. Major negative when walking into a business carrying two boxes. Cody doesn't look up, doesn't say hello. I say hello and he says do you want a receipt? I asked him he was having a bad day as he refused to say hello or look up from the POS. He still says nothing. He hands me the receipt, says "good to go". I said goodbye and wished him a good day. He said nothing. I'm big on customer service and where I spend my money. I'll choose a different UPS or USPS when returning Amazon purchases or shipping for work. Thought I'd try it out because I'm in Wegmans and Starbucks daily. read more

Quick, efficient and clean. I was in and out in less than 5 minutes. ...that's my kind of service. The place is a bit difficult to find if you don't already know where it is. It's behind Brighton, across from Uncle Julio's and in front of PNC. read more

Every time I've been here the customer service has been outstanding. I was working on a project for work and when there were no customers all 3 gentlemen were working on my project to get me out quicker. They recommended covers for the 4 books I needed bound. They came out extremely nice and professional and impressed everyone. Best yet? Was only $14. I've taken similar projects to Office stores and frequently they tell me to come back days later. Not UPS Store! I highly recommend this location. read more

They were beyond amazing, they went above and beyond anything I could've ever expected. They not only in sure that everything comes out on time and professional but they keep you up-to-date with emails to make sure that you approve of everything they're very patient with any changes that you have and take care of them right away. I would recommend them to anybody the store in Potomac Towncenter by Wegmans is amazing the staff is exceptional and beyond compare their customer service is truly wonderful read more

The drivers text and drive. They step on the packages on your doorstep and they throw the packages I don't recommend using this store because when I entered the store they were extremely rude read more