I honestly don't ever write bad reviews, but after my experience with Festival Cleaners, I feel…read morelike I have to speak up because I've had enough. I first came to Festival Cleaners in June with two dresses--a blue dress and a white dress. At first, everything seemed to be going well. I had a blue dress with a built-in bustier, which I understood might be a little more difficult to alter. I expected that, as professionals, the seamstress would have me try it on and make the necessary adjustments. The white dress only needed a simple alteration in the back where it was loose. Pros: The owner is very nice, understanding, and kind. She was willing to work with me regarding payment, which I genuinely appreciated. Cons: Unfortunately, my experience with some of the seamstresses and other employees was very different. I experienced rude and disrespectful behavior, including being yelled at by one employee and receiving attitude from the seamstress. On August 6, the situation became the final straw. The front desk employee yelled at me and was extremely disrespectful. I understand that language barriers can sometimes create misunderstandings, but kindness and basic customer service should never be affected by a language barrier. I speak five languages myself, so I understand that communication can be challenging--but respect should always remain. My total bill was $295. I was originally told that hemming the white dress would cost $35. I initially paid $50 and, because of the kindness of the owner, I was allowed to make payments toward the remaining balance. However, almost every time I came in to try on the white dress, there was still an issue. It was either too tight or something had not been altered correctly. I repeatedly explained what needed to be changed because, as the customer wearing the dress, I know how the dress feels on my body. I am paying for alterations because I expect the finished product to fit properly and for me to be comfortable and happy with the work. Instead, I began to feel like I was bothering them simply by asking for the dress to be corrected. I also want to clarify something: I am not speaking about race when I say this. I am speaking about body type. Based on my experience, I felt that they were not equipped or willing to properly alter clothing for a curvier woman. The dresses repeatedly did not fit correctly, despite me clearly explaining what needed to be adjusted. And then there was my blue dress. As I mentioned, it has a built-in bustier, and it was a little too tight. That should have been something discussed and properly evaluated during the fitting process. At the end of the day, I am not expecting perfection. I am expecting professionalism, respect, communication, and quality work especially when I am paying nearly $300 for alterations. The owner's kindness was appreciated, but unfortunately, my overall experience with the staff and the quality of the alterations was enough for me to say that I will not be returning to Festival Cleaners. I hope the owner takes this review seriously because customers should never feel disrespected for asking for the service they paid for to be done correctly.

Festival Cleaners has been my go-to dry cleaner in Woodbridge for years, and they never disappoint…read more The same-day service is a lifesaver -- I dropped off my clothes before 11 AM and had them ready by the end of the day exactly as promised.

I went in to get my jeans hemmed. I told her that one leg is slightly longer than the others so…read morethat it's best to use a ruler to mark the jeans from the ground up and then cut the inches I wanted off from that mark. She wouldn't listen. She pinned the jeans and eyeballed the hem- she didn't even pin them correctly- long story short, one hem is longer than the other and they are completely off. Also I had my jacket hemmed- it was a bit sloppy. She found other places my jacket needed hemmed and to be honest, with the work she did I could have done it myself. See photos. I was charged $115 for hemming my jeans and fixing my jacket with a dry clean (there was a stain on my jacket). Anyway, usually I'd go back in and have them redo it, but she's kinda pushy- very sweet woman but I don't like not being listened to. Also, going back would mean she would have to cut my jeans again and I'm over it.

Wow! New Town Cleaners know their stuff. They expertly cleaned a table runner and a queen-size…read morecomforter and both pieces are just beautiful. The bonus is that they are also the nicest people you will ever meet. Double bonus is I am happy to support such a professional small business. I highly recommend.

I requested 3 uniform items to be cleaned and pressed. I was very pleased with the price and 24…read morehour turnaround time, however the quality of work I received was appalling. One blouse looks extremely wrinkled and the other had a water stain on the front. Unfortunately will be taking my business elsewhere.

I've been using Discount Cleaners for about a year now and I'm really happy I found this spot. I…read moreonce needed a button added to my coat and they did it on the spot without charging extra. They also fixed the zipper on my bag and took great care of it. I've trusted them with some of my more expensive coats and they always handle everything with care. On top of that they've helped me out with last minute and rushed work and are always professional friendly and hardworking. Highly recommend.

Robert was amazing and the service he provides is priceless. While my husband is away it is very…read morehard to manage working full time, laundry, cooking, and a new baby. Robert was able to save me time and sanity by picking up and dropping off my laundry folded and ready to put away. All for a minimal cost in comparison to the hours of work it saved me. Great company. Great owner. You WILL NOT be disappointed.

The service given was great. Locally owned and managed. Great customer service and met all my…read moreneeds. I have accumulated many suits for Church that need to be dry cleaned weekly, but because I'm in the Marine Corps, my schedule gets really busy sometimes and I just don't have the time. Thankfully I heard about Zipstant and gave them a call and I was helped right away.

My family and I are very satisfied with following services:…read more Alterations: Men's and Women's Clothing Dry Cleaning Service: Meticulous attention to detail and our special requests when cleaning men's suits, women's pants and bed covers. Accessibility: Centrally located in County Center Promptly answers telephone Parking is plentiful Proprietor resides on premises. Custom Drapes and Curtains: Tailor also does drapes and curtains

My 30 year old bomber leather jacket was well cared for over the years. But the cotton liner, some…read morepocket threads, and stitching was showing wear and tears. What to do? I went to Joanne Fabrics and bought a few yards of fire-engine red boat canvas to use as a new interior coat liner. Regal did a great job replacing the old liner and repairing the old pocket stitching. They also added a two large interior pockets the original did not have. I should have buffed out more insulation but decided not from concern it may look too puffy. I like the idea of selecting my own fabric and they understand well my intent.

Don't take your clothes here if they're black. However, they dry clean my clothes they came out a…read morelighter shade, like a dark purple. And I called and talked to them about it and they just keep giving excuses like it's your sweat. It doesn't matter; of course clothes are gonna have sweat. That's why I'm taking them to the dry cleaners. I've taken my clothes dry cleaners for years and it never turned out like this.

Evergreen Cleaners dry cleaned my daughter's prom dress. Cost was low and the service was performed…read morewell. I would use them again.

Price. On time. Gracious help. Very clean. Well kept up customer area. I don't know why…read moreanyone would use any company.

I went to the zip and Woodbridge. Whoever was working in, jumped to take my clothes and give me a…read moreticket, but when I went to pick up, nobody helped me. I was there for 10 minutes. Just to pick up two pieces of clothes, and they all were talking trash instead of being on the ball. I know they're busy, but you can stop what you're doing to take care of customer. I will not be going back.

I've taken in everything from drapes and bedspreads to clothing and alterations. They do a…read morebeautiful job, and the people there are so friendly. I'm so glad I found then

Very greedy place.I've been a customer before however I came to get a dress altered that had a long…read moretrain and the guy started pinning what needed to be done then he said to come back the next day when the actual sewing lady is there to decided a better fit. I go the next morning she does the pinning then I get to the register they start talking in their language and then told me $150. $150?!! is insane for a dress alteration I've been to them before and got charged WAY much less. I told them that was super high and the lady snatched the dress from the counter and whispered "such a waste of time" and starting taking the pins out. Very nasty behavior and rude I will not be going back.

The man that works here is incredibly rude. They have been our regular dry cleaners for the past…read moreyear, but after this morning's experience I'm done. There are too many other choices in this large metropolitan area for any service industry to be this rude and make a customer feel like they are imposing on them.

If you take your clothing seriously and expect quality care, good service with a customer focus --…read morethis place isn't it. Go somewhere else! First impressions are everything. After recently moving to the area and looking for a great dry cleaner, I found this place. It had some good ratings and is just a few miles from my home. I finally retrieved all my winter coats out of storage and took my favorite black cashmere/wool blend maxi coat that I've had for 20 years to be cleaned and to test out the service. I walked into The Dry Cleaner and was slightly surprised how dirty and raggedy looking the receiving area was. However, I didn't let it bother me too much. My coat has a self-belt, waist pockets and neck chain. I hung the belt on the neck chain (as I always do to store or when I take to be cleaned). The tech took my order and I requested that the coat be deodorized and cleaned. She set me up in the system and gave me a ticket. She told me my coat would be ready the next day. I picked it up 2 days later. It looked okay under the plastic and initially, all I could smell was the cleaning solution. I got home and got ready to put my coat in the closet. I noticed that the coat still had a slight mildew smell and my belt was missing. I checked the pockets, sleeves and the neck. No belt. The coat also had a lot of lint all over and pilling at the neck and sleeves. I wasn't impressed with the how the coat was cleaned. I called the shop and let them know the belt was missing and still had a smell. Keep in mind; this was 15-20 minutes after I left the shop on a Friday evening. She asked what the belt looked like (black cashmere/wool, no buckle) and told me I needed to come back the next day so they could see the coat. I was unable to get to the shop on Saturday because I attended a memorial service. They are closed on Sundays (stick with me on why this matters). I went back to the shop after work on Monday evening. When the tech waited on me, I told her I was the one who called about my coat on Friday and I wanted to retrieve my belt and have the coat deodorized. She got on the phone; called someone and spoke to them for 5 minutes. After she hung up and took a deep breath, she (basically) told me since I waited more than 24 hours to bring the coat back and that there was no note on the ticket indicating a belt, they couldn't do anything for me other than look around for it. 1. They work with garments every day, when a customer tells you a 'black wool/cashmere belt' is missing from a coat they entrusted to you to care for, why do you need to see the coat to begin looking for it? Are they assuming I lied about the belt? Why would I lie about the belt? 2. As a customer, I don't know your internal policies. There is no placard or sign (visible to me) saying you have to indicate a belt on the ticket when you check in. I gave them my coat with the belt attached to the neck chain, like I've always done at the dry cleaners and told them what I wanted done. If they asked me, I would've told them there was a belt. But, it wasn't on my mind and they didn't ask. As new client, I am not aware of the company's intake process and policies. 3. Since I called within 30 minutes of retrieving my coat, I consider that well within the "24 hour" policy of notifying of any issues. I was unable to go back to the dry cleaners the next day and got back there when I got off work on Monday. The next business day (for me). Anytime the response is about policy and not customer satisfaction or resolution, you know you are not in the right place. I essentially paid $15+ to have my beloved coat half-cleaned and for them to lose my belt and to be told they couldn't do anything for me but "look around" for it. I am glad I did not bring the rest of my vintage and winter coats (I have a closet full) to be cleaned here and I will tell all my friends and neighbors NEVER to patronize this dry cleaner. They have much to learn about customer service and satisfaction.

Wonderful modifications to my daughter's wedding dress which is a family heirloom. She received…read moremany compliments - we couldn't be happier.

Amazing customer service and work! I am forever grateful to have found Elle Sister. We were in a…read moretime crunch for my husband's sister's wedding and needed our daughter's flower girl dress hemmed. Mr. Kevin had us come in right on the spot, and Mrs. Kimberly was wonderful. She was honest, walked us through the whole process, and told us exactly what to do to make sure the dress turned out beautifully. Her warm spirit made all the difference. Thank you all for making our Saturday!