Thank you to Yessenia T for her outstanding customer service! The experience at this store compared to my earlier experience at the Manassas location was like night and day!!! She deserves all the praises!! Literally every single person we came in contact with in the store spoke!! When we made contact with Yessenia she went out of her way to assist us. They did not have the Square in stock but she offered to help us order it in store to be sent to our house via 2 day delivery. She was outgoing and very refreshing to work with! Store was clean including the restroom which I did have to use, lol. All in all this experience was a redeemable one. read more

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Do not select this store to do Amazon returns. There was no one at the counter so I approached an employee to ask if I could get assistance. He acted like I was bothering him and said there'd be someone right with me. He proceeds to talk to another associate at the copy & print center. Observing how the employees were interacting with the customers there was a bit to be desired. As far as assistance witj my return, it took over 10 minutes for someone to come over to assist with the Amazon returns. The employee who came to help didn't even speak. Just picked up the scanning gun to scan my return barcode. I had to ask if he was done because he wasn't saying anything. First and last time for me using them or doing any business here. read more

I ordered an office chair and paid$199 with free next day delivery. i paid an extra $60 for assembly. I received a call today from the assembly service,SARC, who said earliest assembly would be next Monday thru WEd. I would receive a confirment appointment later. What did I pay the extra fee for, What good is next day delivery if it takes ten days for assembly. This rankes up there with all time fraud and poor consumer engagement. By the way I have been on the phone for a half hour trying to get an answer or refund,Their answer was bring it into the store to get assembled. What a rip off. Stables should be embrassed at such poor customer service in this day and age read more

Only stopped in for an Amazon return, and honestly I wouldn't come here otherwise. The floor always looks messy and unkept, and it seemed like there was just one person running the entire store. Lines were backed up at the print center, returns, and the register, very chaotic. I really wish it was a better in-store experience, but it's consistently disappointing. read more

Staples Print Services are convenient and easy to use. Clear instructions for uploading files and selecting the right product are available on the Staples website, and the same-day service is especially helpful. My only complaint is that the online print job status updates are often inaccurate. The cost is reasonable. read more

I would give the customer service at this location one star. But that would be inaccurate as there is NO customer service at this location at all. I needed one sheet of paper printed, not one job, one single sheet of paper. This took 30 minutes. I walked right into an available printer and started to retrieve the job I already queued up before arriving. The problem? The printer needed paper. When I got to the store and noticed a long line of customers waiting in the print area, I knew there would be no one available to load the paper for me. So to salvage the rest of my day, I added the paper myself (although there is a sign asking us not to). This is typical for this store. I even called from inside the store to get an associate over there and no one ever came. Find somewhere else ANYWHERE else if you value your time. read more

Doors were locked during store hours, tried going again today and this time, I was told they won't accept Amazon returns until tomorrow. Inventory is low as many of the shelves are not stocked. read more

I don't think I have ever seen worst customer service in my life than what I witnessed at the Print center at the Woodbridge Staples. Theres a tall guy with a blonde ponytail who literally was screaming at customers and being so sharp/rude with people he was talking to. Sorry you don't like your job, but don't blame your customers. read more

Awful customer service. They refused to help a senior citizen at a copy machine and this poor woman needed help. I ended up helping her. We were the only two customers in the store and there were several people on staff, but apparently helping customers on the self serve machines isn't in their job description. read more

It's ok, the service is good, I mean i went twice already for some copies and every time I ask I get confused with all the information, you have to do everything yourself. read more

Shelby was AMAZING. She was super helpful, really considerate of the customer, and really knew her stuff when it came to printing and marketing. I came in earlier in the morning to get an order printed. I had the right dimensions and submitted it through the Staples app as directed. My order was to be completed at the end of the day. In the middle of the day, I received a phone call (which ended up being a voicemail) and it was Shelby, the supervisor, who helped me earlier in the day mentioning that the print came out really blurry and I should come back to the store for review to see what we can do to fix it. By the time I came back, she was done with her shift but decided TO STAY even later to help me figure out what the issue was. She helped me get the print I needed and provided such a personable, AWESOME experience. I was satisfied with the product I received/created and really wanted her to get some recognition. THANKS, SHELBY! read more

Don't come if you are serious. Most printers are busted. The 1 that works has no PC Jack. Paper empty. Carpet needs a vacuum. Rebel review: 2 read more

Noora and Tanisha were fabulous. I didn't know the size for the poster I wanted laminated, and they quickly measured it for me, to ensure that I was properly charged. They went the extra mile to laminate a business-card sized item, immediately without me waiting. They were patient, kind, and highly professional. They represent the best part of Staples and it was a pleasure to interact with them today. read more

My experience at the Copy Center was great! Exceptional even. It's what happened next that makes me sad. I decided to make another purchase so I made my way to the counter. I made eye contact with the guy Steve since I would be next in line. Steve looks at me and makes a beeline for their carpet machine and decides that cleaning the carpet was more important that servicing me. Not sure if it was a racial issue or the fact that I was a woman or even both. Well another guy came behind me so now there's a line. Backup was called to help and guess who jumps at the chance to help the guy behind me since I was at the other register by now? Good ole boy Steve. I will be taking my business to Office Depot from now on. Bye Steve! read more

230 in the afternoon, less than 15 people in the whole store and 4 employees. 8 of us are in line for copy&print. 20 minutes just to pick up copies. 2 of the employees seem to be more interested in talking to each other and leaning instead of helping the people in line. Another employee is doing his best to look busy stocking stuff and not make eye contact with anyone. But he is moving like he took sleeping pills with lunch. Finally get my copies and they send me to the register across to store "so I don't have to wait anymore" Not sure what that means since the only register open has 3 people in line and every other time I paid right at the copy&print counter when I picked up. And finally the guy checking me out has no eye contact or friendliness about him. Does Staples have any sort of service training? If so, it has skipped this store. Not a single employee seems geared to move quickly to service customers. Or even basic friendliness. read more

I had a lot of Staples rewards from shopping online and figured I would go to the store to buy some gift cards to get some early Christmas shopping done. I ask the sales associate if I can purchase non-staples gift cards with staples rewards. She said "yes, you can". I pick the gift cards outs, take them up to her, she struggles with scanning the 6 or so I picked out. She looks in my hand and see's the staple rewards. What does she say after scanning them all? Sir, you can't use staples rewards to purchase these. I said I was just here less than 5 minutes ago asking if I could. You stated yes. She says she was unsure of what I asked and just said yes. Seriously? Staples hires idiots like this? Terrible. Go to another Staples or Office Depot. Stay away from this one. read more

Don't go to this Staples with any print / copy job. What a joke. We had a huge project for work that we sent in 24 hours ago with a request to pick up today by 4pm. Super easy - 1200 copies of a double-sided flyer in black ink on colored paper. We didn't hear from them that the order was completed so we called a few minutes ago to check on the status of our order; they hadn't even started it and had no clue what we were talking about. We need the print project for the weekend and it looks like we need to find another printer at a competitive rate so we don't blow our budget. Not to mention that when we first called, they hung up on us, probably because they realized what a huge error they made by forgetting about our order! Reams of thanks to Staples. read more

Originally meant to be on Yelp about 2 weeks ago: I've been in VA a few weeks, and I have to admit, I only have come here for the Print & Copy portion of the store (because that's all I need). Whenever I need something copied, I just go up the clerk at the desk, tell them what I'd like copied, and they get to it. I thought I'd have to do the self serve kiosk, but frankly, it's literally $0.01 more, per copy, if you have the clerk do it. And, that's worth every penny for me. That whole kiosk section to buy a card, to then use in the self service machine, seems way more of a headache to me-Than a PENNY! :) I can't remember all the clerks' names, but they are always friendly when I approach them with a smile. Keep up the good work! Update: I had originally posted this 2 weeks ago-but under the wrong company-Oops! I've only had to use the Kiosk once, and was apprehensive, but it was actually quite easy! It makes sense when I was the only 1 using a copy machine, but I don't know how it would be when 2 other folks are using the self service copy machine pay machine. read more

Looking for an office chair. Came here twice. Same result. Nobody to speak to. No prices on anything. I wish I had read everyone review before coming here read more

Staples - Printing Services Near Me - Woodbridge, Virginia

-need to train employees on how to take coupons. -need to display on sale items with the sale price, not regular price. read more

Sometimes no frills, but deals make it all worth it. I mean it's an office supply place. Yet I'm drawn to it all the time. Gadgets, gadgets, gadgets! Oh, one more thing: gadgets. I really like the staff because they are knowledgable and friendly. Look for the young manager, he's always ready to assist and is a champion for the Staples brand. read more

This is probably the best place to get my stuff laminated i sell slime and i needed stickers and Amani the associate there helped me out so much. He was very polite and friendly, i definitely will come back here for his customer service! Thank you Amani for your help! read more

Well, I have to say the store seems to be stepping up their game. When I went in the other day I had several people say hello and offer assistance. The store was neat and the cashier (same one as last time) was friendlier. Overall it seems that management is trying to get their house in order and I'm happy to see it! read more

I called on my way in to pick up business cards I ordered and was informed that they were on hold and not printed. I was a little salty cause I have an event tomorrow. Lewis was ready to help fixed the problem and had them printed and cut in just a few minuets!!! Great customer service !! Thank you Lewis your a life saver!!! read more

Mr Lewis was absolutely fantastic helping me with a very un-standard print job. Not only did he make a couple samples to ensure everything printed properly, but he hand-trimmed the job to ensure the result was exactly the right dimensions! Great experience! read more

Saw a file cabinet I wanted to buy. Ordered it and had it sent to my house. The file cabinet was a kit with more than 200 pieces. It took a considerable amount of time to assembly and of course I made some mistakes and had to undo parts. Not what I expected. But the file cabinet looked good so ordered another one. The second one had defective parts. I called the company Whalen and they were worthless. I ended up returning the file cabinet to the store and ordered another one. Staples screw up the delivery multiple times. The last time they blamed their computer and said their computer canceled my order. So it was supposed to have been delivered on a Wednesday but now they are talking about the following Monday. I would NEVER buy any more furniture from Staples again. read more

The worst staples ever. I was there for 30 minutes trying to get somebody to help me with a desk that I wanted to buy and the staff was rude and more interested in helping the pretty lady who came in after me. read more

I will agree with previous reviewer in that Staples hires idiots. (or perhaps con artists) DO NOT RECYCLE ink cartridges at Staples!! They will not give you the rewards. I brought in 6, got a receipt & was told I'd get my rewards check next month. I waited 2 months & no check. I looked up my acct. online finally as I knew something had to be wrong. No record of any rewards. This is the second time I didn't get my rewards check. The last time I had to prove to them I returned ink with my receipt. Unfortunately I'm bad with receipts and can't find this one so I don't get my rewards. The cashier also told me I can only recycle 6 at a time & wouldn't take the other 3 I had. When I called customer service about this they said they recycle 10. I don't know what's going on there but it's pretty frigin irritating to save 6 months worth of ink cartridges only to not get the rewards. Of course, they told me on the phone there is nothing they can do if I can't find my receipt. I will give my business to Office Depot & Walmart from now on. Jerks!! UPDATE: Luckily I found my receipt today!! Yay, now I can prove I turned in the cartridges & hopefully get my $$. Make sure you save your receipt if you recycle your cartridges here! read more

this location was bit trashy. not very organized and staff didn't look/act like other staples I am used to visiting. Not sure if I will visit this location again, unless I have2! read more

Can't answer the phone if their life depended on it. I guess I will go to kinkos for my printing needs. The day after Labor Day I can guarantee is very slow so where are the employees? On break? I'm very frustrated. read more

I thought it was just me but this particular store is awful. The employees rarely know what the heck is going on and can't answer the simplest questions. The check out lines are a joke. Stand in line with five other people while one cashier can't figure out how to ring up an item and when someone finally comes to help they have to go find someone else to help. They are always out of the weekly sales I'm looking for, as well. read more

I came in today needing to print a few black and white pages ASAP, not a big job but something that was an urgent business need for me. I have used the self print stations in Staples many times and went over, e-mailed the documents to the e-mail as instructed, waited, no code came back. I asked the folks at the copy/print desk how long till the e-mail code comes back - 5-10 minutes. I waited more, and after 25 minutes I finally said it's not working, can you please help me print these items? Their response was "not sure why it isn't working, there's nothing we can do, sorry." I kept asking if there was any other way we could get these printed - no, sorry. I really needed these items printed and stayed an extra 20 minutes fumbling with the self print machine and finally figured out that I could do the Google Dropbox. I was able to print my items - almost one hour later. Afterwards I went up to them and said "I figured out another option, but it took me awhile and I really wish you all had tried to help me instead of telling me I was just out of luck." I would have been fine with an apology, but instead I got "Tell us that you need help next time." So rude, really disappointed with the customer service here. read more

I used to like to shop here and go for copies, but the place has gone down hill. Copiers don't work well, giving crappy resolution. I couldn't even read the numbers on the document I copied, which I copied for the numbers. I tried using the "print by phone" option for 2 other documents, but that didn't work. I finally gave up and decided to avoid coming back here. Staff is overworked and not so happy. read more

This is absolutely the best place for office and computer supplies. The staff is very knowledgable and helpful. Prices are very good.

The copy and print girls were awful! They was so helpless they had an attitude for every question I had given. So once I decided to try and print what I had to on my own the printer would get stuck on the second page. After asking them 3 times to fix it they decided to just email the papers to them so they could print it on their printer. But instead all they did was close every thing I had opened. So after I grabbed the manager I was able to get my papers 15$ later. Those girls need to have so much better customer service. They made printing out 2 papers the hardest thing I've ever had to do. They need better workers! Some who want to work read more

Absolutely horrible. We have been waiting 55 minutes for a print order that was suppose to be ready 3 hours and 55 minutes ago. We walked in the employee was just goofing off and we had to approve him!!! After we asked, he looked at his papers and said "oh yea"...no apologies...nothing. Not my only bad experience, but by far the worst!!! Avoid at all cost. Just horrible...not even worth 1 star. read more

Have a prepaid package and want to drop it off at Staples? Continue to read on. Long story short, I made a lot of online purchases over the Holiday 2013. Some of them needed to go back to the merchandises, so I used the provided prepaid labels and drop them off at the Staples shipping counter. Out of those 5 packages, only 3 went back. At first, I didn't think much about the return as I just waited for my refund back to my credit cards. 5 weeks later, after not receiving my refund for my two other packages, I contacted them and found out that they never received it at all. During the chat, I also found out the prepaid labels were supposed to be dropped at the local Postal office (USPS), not with the USP at the Staples picking/dropping center. So clearly I was at fault for dropping my packages at the wrong receiving end which was Staples at Potomac Mills. However, as I went to the store to inquire about my packages. No one from the staffs to the upper managers knew anything about them. First, I talked to the shipping guy about my missing packages which consisted of a pair of Ralph Lauren boots and the Diesel watch, he thought I was there for some books so he opened an already wide-opened packed from other customer on the counter to pull some book out to show me. After correcting him about my packages, not other, he told me that the USP pickup guys only pick up USP packages and advised me to talk to the manager. To my luck, the manager just left, so the acting manager didn't know anything about missing or unclaimed packages at all, so he advised me to come back the next day to talk to the manager. I came back next day to talk, then the manager told me that he didn't know anything about my packages at all. There is no policy for unclaimed packages even though Staples acts as a bridge between customer and the USP. Once again, I admit that it was my fault to drop those two packages at the wrong location. However, my name were in the labels and if the USP didn't pick them up, they were supposed to be there in Staples for me to come back to claim them. No one in Staples should open the unclaimed packages and unlawfully take them for personal use. To whomever who have my Ralph Lauren boots and Diesel watch, please enjoy. read more

Was surprised by the unavailability of a quality choice in Digital TV Converter boxes..more surprised they didn't have a single TV hooked up to an over the air signal on a previous visit when they had a stack of the boxes...I'd like to see what I'm buying in action, everything else seems to be on display, why not that? read more

Horrible customer service from some empoloyees in copy and print that ruin the whole experience

Great support when I had to reproduce and bind a proposal. Harry is a great teammate.