I've had a box here since 2010. Jennifer, the owner, has always been very professional and courteous. As a long-time customer, I appreciate being able to have my packages delivered there and know they're safe and secure rather than worrying about porch bandits. I noticed a lot of the negative reviews tend to be one-time customers. Of course, any time you ship a package and have it misplaced it's an incredibly frustrating experience. But mail and more is not responsible for the item's actual transport. JennifeEmily, Diane, and Bob always have a welcoming smile and warm greeting. Jennifer and her staff are a pleasure to work with. Update: I ordered some books from Amazon that I needed in time to attend a book festival in another state. Amazon shipping notifications had the books arriving Tuesday. When I checked on delivery, the USPS had shipped the books all over the place. From the Amazon facility at Ashland to Stafford to Locust Grove and then back down to Richmond. I'd gone in earlier on Wednesday to check when USPS might be delivering mail, and Jennifer said it varied by day. I told her I was waiting for some books I needed for the trip and if they didn't arrive, we'd just need to re-buy them so we had them for signature and return the ones ordered from Amazon once they arrived. Shortly before closing time Jennifer contacted me to tell me the package had arrived, so we were able to get them. Thanks! read more

Wonderful business. Very helpful and courteous. Great staff. Only place I ship from. Highly recommend.

The service I experienced was excellent!! gifts for my niece were wrapped and packed with great quality! Forget going to the post office go to Mail and More!! read more

Mail and Mores service to ship packages to my friends that livesin another state, especially during the holiday season is more easy. The service if quick and the Jennifer and all the staff is very friendly. read more

Really love having a local business I can use for packaging special items and mailing them safely!

Mail and More problems is what you get here. This location is so problematic! They don't scan QR codes and don't give receipts or ask to you to provide your email address.....and the lady behind the counter is the definition of "unbothered". Do yourself a favor and skip this place of business (and I use the term business reluctantly). Like what's REALLY going on here??? read more

They open your packages at this location to see what you are shipping. If you want to send a buddy a 6 pack of a local brewery I would not ship it from this store. The owner prides herself on being nosy and wanting to open packages and unfortunately she is within her right and within the law to do it and refuse to ship it. So go to another place that doesn't ask questions and get that friend that beer he hasn't tasted since he was stationed at Quantico and would love to just taste a little bit of Virginia again. Yeah I know I am admitting to a crime but if I paid for it, paid for the shipping, and didn't ask for anything in return so who did I hurt and where did I benefit? At least I made someone happy in this misguided world during a pandemic. read more

Go to USPS or Mr. Postal instead! Sent a FedEx pkg from this location on Friday, Sept 27. It was estimated to be delivered the next day - Sept 28th. I tracked the package online a few days later as I had not received a delivery notification. Tracking info indicated the package had not left the facility. Days went by. No movement! It had never even been scanned for pick up! Employees searched the shop but my package couldn't be found. The owner, Jennifer, suggested the package may have been picked up by UPS by mistake and therefore not scanned by FedEx for tracking. She was confident it would show up eventually. A week later, my package is still missing, no movement in tracking, and I'm out $200+ in lost items. I was told to come in to file a claim. I brought the owner over $200 in receipts for the items that are lost. I was given a check for the max reimbursement allowed for this FedEx shipping method - $100. With their reimbursement check, I re-purchased all the items I had originally bought, so now I am out an extra $100+. I ship off the 2nd box of replacement items from a different place since my faith in Mail & More has been shaken. 4:50pm on October 8th, the owner calls and tells me my package has been found and is at a Fredericksburg facility. I can't help but laugh as I had just bought and shipped out everything to replace it. The owner tells me my options are: keep the $100 claim she gave me and she'll have the package redirected back to her and she will keep the contents, or return the $100 to her and allow the package to continue on its way. She sounds rushed, and tells me she is busy at the shop with customers waiting, and to call her back to tell her what I want her to do. I discuss with my husband when he gets home and call her the next day to tell her to go ahead and keep the contents of the package because we've already deposited her check and purchased all replacement items and it would be more of a hassle for us given everything we've already had to do because of this issue. She then informs me that it's too late; I should've made that decision yesterday as the original package is now out for delivery in PA and I can't keep the $100 AND have the package delivered too. The package can't be refused as it is a drop box, so I tell her I guess I will have to arrange the return of all the replacement merchandise I had to buy and will then owe her $100. She says ok. What a fiasco! The original lost package is delivered in PA. The 2nd package containing identical contents I had to purchase again is also delivered. I make arrangements to get the 2nd box of items back the following weekend so I can start the returns process, and send the items back to the various shops and vendors for a refund. Now I'm out even more money for having to send back the replacement items (2 pieces are not even refundable since they were custom-made personalized items so I have to eat that cost too). All this hassle, money out of my pocket for their screw up, 7-10 business days to wait for refunds on replacement items I had to buy, and the owner leaves me a voice mail yesterday to tell me that we need to "handle this like professionals and not have this issue escalated" and "you don't get that hundred and shipping." as well as, "give me back my hundred dollars." Ummmm excuse me, WHAT?! I send off a response that I will be by Friday to give her claim money back as I said I would. I then receive an email from USPS that a certified letter from this lady is on its way to my house. I can only imagine... LOL Needless to say, this place is crap from losing your shipments to poor, POOR customer service. Imagine if I had put that much effort into holding them accountable or harassing them over my lost package that was worth twice as much as she is clawing at. I get it. Stuff happens. But I never treated them or talked to them with the tone or insinuations that the owner is dishing out. All was fine and being handled like adults until they finally located my package 12 days later and then suddenly I'm being accosted for her claim money back immediately. I can't continue to conduct business with people who treat their customers like this, especially when none of it was their fault to begin with. Chill out, Jennifer; if I can suck it up and wait patiently, so can you. ~K.H., Mail & More customer No More read more

Mail and More - Fake Fluff Reviews - Shipping Centers Near Me - Stafford, Virginia

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The staff tried to be helpful, but I think they may be limited by the space and the technology at their disposal. The package I sent out was estimated to arrive in 3-5 business days... but was not able to get a tracking number. Sad. I recommend anyone in the market for similar service to just pay the extra expense for the UPS Store or FEDEX. read more

I came to this establishment to get some paperwork notarized and the owner was rude. She needs better customer service. If someone comes into your place of business, you treat them with respect. read more

Amateur shipping center. The owner is not knowledgeable regarding international shipping and doesn't know what to do. No wonder the reviews are BAD for this business. They had my email, I drove 34 mins each way, no email or phone call. Got there and was told Oh, we don't ship International read more

Mail and More is top-notch and offers a wide array of services and shipping products. Customer service is head and shoulders above the rest.

I come here to ship packages all the time. The staff is always friendly and everything I send arrives on time and intact. Don't waste your time at the post office! read more

I had a situation there a few months ago, just came from the bank, and I had brand new money. And you know how that can get. Anyway, I went to mail and more to purchase and item. Evidently 2 $50 bills had stuck together as new money will do. About an hour later I got a call from Jennifer, and she told me what happened. You can't beat integrity, thank you so much Mail and More. read more

I have tried this place 3 times and each time I have been misinformed about certified mail, delivery and service... I'm done. Go to the post office, it's cheaper and they know what they are doing! read more

I needed to drop off a couple of packages from the office we ship with FedEx, So I stopped by Mail and More because they are a FedEx shipping location. I had already printed the labels, so I just needed a drop off receipt as proof that the packages were in their hands. Guess what they would not or could not give me a drop off receipt. I have dropped off pre labeled packages at a lot of small mail shops from Stafford to Fairfax they are the only ones that I cannot get a drop off receipt from. When I asked FedEx about it, I was told that they should be able to give one. So, if you have package that already has a label on it and you need proof that you handed it to them go see anyone else because they will not give you proof, they you ship it there. I gave then one star because no stars were not an option read more

My review of Mail and More will be very short and will likely take longer to write than my limited conversation with Jesse, the guy who answered the phone just now when I called. To say that he was rude may be the understatement of the year. But given that this is a public forum, I won't write out what I really think. Rather, here's the play-by-play after he answered the phone. Yes, it's verbatim. Me: Hi Jesse. Do you guys have a notary public there right now? J: Nope Me: Do you think there will be one there later on today? J: No Me: Is there anyone there that can find out? J: Not really Me: Do you think there will be one there later on this week? J: I believe I already answered that question Me: Wow. (Hung up) In short, I only write reviews when businesses are exceptionally good or exceptionally bad. I've been in this store before and have had a pleasant experience. But not today. We all have bad days but my boy Jesse exhibits an exceptionally bad attitude. I wish you guys luck. But you won't get another nickel from me. read more

Does not operate as Mail Boxes... now called Mail & More... actually been that way for last few years!

Good service, very friendly. I mailed off a letter for $0.85. Easy and quick. They make mailing something off real quick nice and easy.

The person helping us did not know how to fill out the forms- which were for some reason paper and not electronic. He had never seen the forms before. It took over 20 minutes to ship out 3 prepaid boxes. I have no idea how 2 associates didn't know how to ship a domestic package- at a mailing facility. read more

Very friendly employees, always able to get my mail when they're open. Simple to have them leave your packages in a drop box if you can't get to the store during their working hours, but they have limited space to do so. Overall, a good experience. Affordable, too. read more

Horrible customer service: they rushed the packaging of a wayfair return package process and the label fell off and the entire 50 lb package got returned to our door. We had to repackage, take extra time out of the day to send it back, and we even taped on the label ourselves because the lady behind did such a rushed job - causing it to fall off. We went in expecting - at a minimal - some level of customer service. When we voiced our concern - and believe my bf was very pilot about it - we got a nasty old lady with short reddish brown spiked hair accusing us "it must have been our fault providing an undeliverable address" . I corrected her and said the label was a standard automatic print out wayfarer return address -so it couldn't have been a faulty address and the label must have fallen off. She didn't like that I corrected her - and then threatened to not help me ship two of my other boxes and offered me to go the post office myself . Her attitude was so offensive two other customers went to my defense. This clearly shows that customers collectively felt this type of treatment was unacceptable from her. Higher Management needs to address this type of unprofessional and threatening behavior from this particular lady - unless they want to lose customers going forward due to her clearly unprofessional and threatening behavior . read more

I love the friendly service and helpful people, but the costs have me going back to the post office for most of my needs. They do not ship Media Mail (and as an author, I ship a lot of books) and the cost of a small, flat rate, pre-printed USPS Priority Mail box was almost double what the Post Office charges. I understand they are a convenience store, but twice the price is a bit much. read more

I had something to ship in July 2016, I came in here and the girl at the desk was friendly and helped me right away. It was so quick, next time I need to ship something I will be going back here. read more

I asked for a drop-off receipt for a $2500 engineering laptop I was shipping for my son in college. I was told by the clerk that we don't give receipts. I explained that providing receipts is a common practice at other shipping stores and given the content value, prudent from my perspective (i.e., the customer). I further explained that I've never been to your store before, don't know you, and a drop-off receipt establishes accountability. The clerk responded rather rudely with I don't know you either. She continued stating that she was the owner and I just have to trust her. read more