Great packaging and shipping support. Very helpful. Quick in and out service and better prices than…read moreRt 3

There is a pandemic going on and this location only has one computer available for customer use…read more After one customer finished I asked one of the employees is they were going to sanitizer after each customer. I was informed that he would sanitize after he finished with the customer. Needless to say the computer was never sanitized. I ended up using my smart phone to edit what I needed to and emailed it to the store to complete my order. The man behind the counter was not helpful with sanitizing. However the last that assisted with my order was very attentive and helpful.

The employee or owner is mean, lazy and rude. Apparently does not have any interpersonal skills and…read morethe prices are not reasonable. I went to send a pre label package via Fedex and he does not have a new system to scan the bar code and print the label. So in addition of his bad attitude his business is not updated with new technology and smell gross. I hope the BBB close his business asap.

Due to the fact there is no post office in this area, I assume people go to this place to mail…read morethings out. This town has grown so much for the last 10-15 years or so and this area has a lot of homes and businesses this store right by the busy Southpoint Intersection (Rt 1 near the highway exit 126). If you don't want to drive to the main post office downtown or Spotylvania, it is convenient to use this place. But, this is not a post office! You will pay more than what the post offices charge! The shipping supplies (boxes, cards, tapes etc.) are very expensive. The guy who owns this store (bald guy) is okay.... but he never smiles. He is not friendly. He is the only one who works there. I don't see anybody else.

UPS Store, Fredericksburg VA (Dec, 2024). My husband and I needed a notary, and two signature…read morewitnesses, to transfer a timeshare deed, and then UPS shipping services to mail the documents to the originating company. Living in a rural area, this isn't as straightforward as it might seem at first glance. I first called our local library (9 miles away), and learned that they provide FREE notary services with appointment but can't provide witness signatures. I then called our local bank (8 miles away). Notary services were not listed as an offered service on their website, and I wasn't able to get through to a live person on their phone in spite of two calls. I then found this UPS store on-line, which suggested that we would be able to get notary services, needed signature witnesses, and mail the documents. Given that the store is 21 miles (43 minutes) from home, I called to ensure that this was the case. We were informed that they could indeed perform all of these services, and were invited to make an appointment online. We were able to easily get our preferred date/time (the following morning) online. We received an immediate email confirmation, as well as a reminder the following morning. The shop was easy to find, and had sufficient parking. Being the holiday season, the shop was busy with patrons sending packages, but the line moved quickly as the shop was well-staffed. The notary served us as soon as we reached the front of the line, in spite of the fact that we were a few minutes early for our appointment. He was efficient in performing his duties and in getting the witness signatures. Our final cost was $40 -- $10 x 2 ($20) for notarizing our two signatures and $5 x 4 ($20) for two witness signatures each. I wish that it were somewhat less expensive, but this seems to be the going rate in central Virginia at businesses. We put the completed documents into our already-prepared envelope (which included prepaid mailing, and turned it over to UPS for delivery. We were given a tracking number, and we are able to see that the documents have already reached our regional distribution center. So, overall, a very good experience at this shop as we were able to complete what we needed to do at one stop -- and it was done quickly and correctly.

Fast. Friendly. Efficient. In and out in 3 minutes. Especially great for Amazon returns.read more

The lady attendant on duty was very helpful on a Saturday before closing and went above the call of…read moreduty for excellent customer service. I needed some documents laminated in an abnormal document length. She pulled it off! I'll be coming back.

Upon walking in my daughter & I watched as 2 women & man speaking at a table as the woman(old…read morewoman)rolls her eyes I'm already skeptical.The young woman smiles & immediately helps us.The older woman just stared the man walked off Without Speaking or looking.If you're An African American I would steer clear of these 2 Racist(To the young woman you're AWESOME!We took our package & money & left! It's sad bcz you look like you could use all business possible.NOT FROM US TY

I was able to get the assistance I needed to send some paperwork outside the country. It's a bit…read morepricey and the process quite tedious but some of the paperwork was important so ensuring extra security on the other side to retrieve it was appreciated. The store appeared clean and attendants helpful. Some of the reviews were bad here so I was a little nervous doing something important here. I was satisfied and paid the extra fee to rush the papers. The only annoying thing is that it got stuck in Florida after it was supposed to arrive on its final destination so the extra fee was a waste of money in the end and it was important that it arrived early or on time instead of after the date. :/

My packaged was never delivered to the address i gave them. I paid for next day delivery at 1:30pm…read moreto a residence, it never got there, i called for explanation, WHY? I was told address is a business, not a residential address. The person has been living there for over 30 years. I was then promised it would get there that day, it never did. Then promised next day delivery, again it was not delivered. Now trying to get my payment back. Good luck to me.

I went here to drop off a pre-printed UPS package. They provide a quick service was in and out in…read moreless than five minutes. And the staff was courteous.

My letter to this store manager "Exxx" and and to UPS in general after failing to provide a…read moreguaranteed service: "That is an excuse, Exxxx. Whether you are making the excuse personally or just passing along the company rep's reply to you as an answer, it is still just an excuse made to a customer who spent almost $100 on a service that the organization you represent failed to provide. And you not only failed to provide that service, you failed to live up to the spirit of your guarantee. You have no idea how important it was for me to get that letter to the recipient's desk first thing in the morning on Monday. If I could have just gotten into their mail room by Monday, I still would have had a chance. But now, all those possibilities are gone. Consider the fact that i spent $100 to mail a letter! Don't you think that must have been important? And all you guys had to say was, "maybe, it'll get there on time." I could have considered my options. That's what FEDEX did. They told me up front they couldn't get there by Monday, and they even suggested you guys. They gave me directions and everything AFTER I called your store and asked if you could deliver it on time; your system said you would come through. You could have just said, there's a chance. But to promise?? And then turn around and tell me that I am too late to ask for a refund??? Too late by how much - a day??? You mean like how late you guys were with my letter???!!! Exxxx, you, your store, and UPS itself have not only lost a customer. You have managed to make me an advocate against ever considering your services for anything at all, UPS related or otherwise. And I will actively encourage anyone or any group I come across who even thinks about using UPS and/or your store to do otherwise. Normally I would read this letter over and edit it for paragraph breaks and so forth. But frankly I just don't care...because clearly you don't either. Why are you even in business? Most sincerely, xxxx x xxxxx

I moved to King George and still chose to keep my mail service with Jeff and Andy. These guys are…read moreexcellent in customer service and will do everything to help you. I even have been able to call ahead and check on specific Mail I was waiting to receive.

We do all of our mailing at this location. The owner is very polite and helpful. The offer many…read moreservices and the wait is never long.

Fantastic service, and super friendly staff. I choose to drive to this location over others nearer…read moreto home for those two reasons. Knowledgeable about international shipping and willing to get you the best option available. Located in Eagle Village shopping center, when the counter is closed, you can still access the PO Boxes - there's a lot of them! Ps. Stamps are going up by 3c... ugh.

Jay is hands down the kindest, most helpful employee I have ever come across. Not only was he…read moreextremely kind, he went out of his way to help us with something he was never required to help us with. Promote this gentleman; it'd be a huge loss if you ever lost him.

Kyle is TOTALLY AWESOME because he is one of the best chain employees I have met in a very long…read moretime. Keeping in mind that I walked in the store 10 minutes before closing, he still ensured that he assisted me from beginning to end once I inquired for help. Once again, thank you Kyle for your outstanding service!