I love this place. Every time I need to fax anything to the government this is the place for me to do it. Returning phones and tv equipment they will do it for me and even box it. The guys have been working here for a long time so when I need their help they are there for me. Sometimes the fax does not go through they make sure am not charged u til it does. Very convenient little store read more

This is the only UPS store I will go to! Tyler is absolutely amazing! He's always so friendly! I needed help printing labels for my wedding invitations and I need some other things printed for the wedding and he did an awesome job and got it done super fast! Thank you again Tyler!! read more

I have been coming to this store for over 10 years. I have also had to stop at other shipping services so I know what's out there. This UPS store will not let you down. They make your shipping experience a breeze. If something isn't right Sterling is a man of his word and makes things go smoothly along with his employees. If you want no worries and want a hassle free experience then this is the store for you. Come see what mean and ship with ease. This is by far the friendliest, organized, and fare priced UPS store. That's why it's my go to place for all my shipping needs. Lora Price read more

What can I say? If you are in the area, then you already know Sterling Price. Sterling, Tyler, Dominic, Katie, and Mr. Kruger will help each and every customer with all their shipping needs plus photocopies, mail boxes, print banners and flyers, Amazon returns as well as shred and dispose of any documents securely. A friendly and patient staff will assist you with all your needs. Do not hesitate. This is your one stop shop. read more

A predatory towing service trolls this parking lot. Be careful where you park. My car was booted because I parked in the wrong spot a little too far from the store. Avoid this location at all costs. They allow their customers to be exploited. read more

I came here at 4:15 on may 28th 2022 lol. Whoever was working at that time was so helpful!! I wish I got his name to give a proper shoutout. I had went to a DIFFERENT UPS prior to this and left in tears because of how the lady was treating me. I only had the return paper and the books I needed to return. This is how I've always done my returns I just pay a small fee for the box and I would leave. The guy working helped me figure out exactly what to do and he was so nice about it!! I appreciated this so much this UPS is great :) read more

Great place to mail your UPS packages. You can officially send your equipment back to AT&T and Directtv here.

I've been a customer at this UPS location for over 20 years. This time of year, I'm shipping packages nearly everyday for my business. I can't afford to have any mistakes when shipping. I have not had one bad experience and I'm always confident the package that I am shipping will be well taken care of. Sterling is the best and has trained his staff to take as much pride as he does. I've since moved 20 minutes away and I go out of my way to go to this specific UPS. There are shipping stores much closer to me, I do not go anywhere but here. Thank you Sterling for always ensuring me that I have no worries with my shipments. This is a very hard time for people and I've never walked in this store without a friendly greeting from one of these three gentleman. Keep up the good work, it does NOT go unnoticed. read more

Unfortunately, I can't recommend this store. Awhile back, I brought in 7 packages (all with prepaid labels) for returns to various stores (Macys, Amazon). Immediately, the man acted extremely annoyed as I began stacking them on the counter and couldn't believe how many I had. As he scanned each box, he read the name of the store and asked me what I could possibly be returning. When I didn't react or respond (because it wasn't any of his business, especially in that tone), he then asked me if I was afraid of being banned from these stores for excessive returns. I promptly took the remaining few boxes and left without a word. I went straight to the UPS on Schmale and was relieved when they accepted my packages without any commentary or attitude. I have not been back to the West Chicago store since this incident and I still get upset when I drive past it on my way to the Wheaton store all because they dont want to do their jobs. read more

I stopped into The UPS Store in West Chicago for the first time today. Even though I drive past it at least twice a day, five days a week. I never even noticed it was there. It is located in the back of a mostly empty shopping plaza, and not very visible from the street. I only found out about it after Google searching copy places near me (the Fed-Ex/Kinko's I usually go to was having a very hard day -- couldn't even make me 40 b&w copies, but that's a different story for a different review). I am so glad I know about this UPS store now. I called ahead to check pricing and availability. The man who answered the phone, Jon, was very friendly, answered all my questions, and invited me to come on in. As soon as I walked in, Jon greeted me with a smile. There was a blonde woman working as well, whose name I didn't catch (sorry!), who was also extremely pleasant. Jon even went out of his way to use white-out on my original where there was some writing I didn't want copied. The white-out covered some of the lines, so he went and got a ruler and a pen and drew me some more perfectly straight lines!! He did a test copy to make sure I was happy, and then made the rest of my copies. All of this for someone who was spending a grand total of $4.00!! That, in my book, is customer service that goes above and beyond. I need copy and printing services fairly often for my work, and this is DEFINITELY my new go-to print shop. Those of you who drive past 59 & North Ave everyday and don't realize this great little print/mailing shop is back here, take a closer look. It's worth finding. Service and friendliness like you'll find here is hard to come by these days! Thanks UPS Store! And a big thank you to the employees who helped me. You gained a customer and made a lasting impression! Glad I got to brag about you!! read more

The UPS Store - The UPS Store storefront - Shipping Centers Near Me - West Chicago, Illinois

Sterling is the man, and this place is great. He does a wonderful job of making his store more than a faceless corporate chain, and really makes it his own. I was really surprised and pleased by the personalized approach. These guys will do whatever it takes to help you out in any situation. Especially if you ship things often, this is your guy. read more

This was my first time at this UPS location and I couldn't be more pleased with the level of service and the employees were friendly, kind and helpful! I wish all service locations had employees with these characteristics! Bravo, West Chicago UPS! read more

Very friendly and knowledgeable staff. They get to know their regulars and greet everyone with a smile. Sterling is the best. This store gives you the feeling of the way stores/shops used to be. read more

Always a good experience! The owner is very helpful - you feel like you are in a small town business in the respect that he knows many of his customers by first name. It amazes me how when someone walks in, he knows who they are! I wish all businesses were like this! I personally have never had a problem here - always a good experience. read more

Just wanted to write a little review and mention how nice Sterling was this morning. I came to drop a package off and he welcomed me and was just so genuine and had such a positive attitude. I wish more people were that friendly when you walked into a business. Thank you for just simply greeting me with a warm welcome. read more

Best customer service! The employees are very friendly and helpful! I drive out of my way to go this location just because I know I will not have any issues here. read more

NOTE: The UPS stores are not owned or supevised by UPS (united parcel service) but an independant company. I went to the store and mailed a smart key for a car from the store and the recipient did not receive it nor arrived at the destination. The owner (who seems like a nice guy) was unable to advocate on my behalf with the post office to find the lost package,. I called customer serviice for ups store, they said there was nothing they could do, and was rude. GREG read more

Owner is both extremely helpful and friendly. I have been there multiple times and he has had good shipping advice and helped me out when I forgot to tape my box (something the post office will not do). I am happy to take my business to the UPS store next to Hobby Lobby in West Chicago. read more

Always good service, every time we ship from UPS Store in West Chicago! Over the weekend, I had a package to ship back to AT&T. They said to drop it off at a UPS Store & that the employees there would know what to do with it. Just as I walked into the store on Saturday, I got a text from my daughter saying she & her friends were ready to be picked up earlier than expected. The man at the UPS store took my package anyway, even though I had to leave before he could pack it up & label it. I just got an email Monday at noon, saying that AT&T had received my package already! Great, trustworthy, friendly, responsible, thorough service from WeGo UPS Store - every time! read more

Fantastic store BECAUSE, a customer receives friendly and professional attention quickly EVERY time. If the owner is tied up, he makes a comment to you that he recognizes you are there and give you instructions how to expedite your order. Cannot beat the service at this store! read more