The workers at this place are consistently rude and will help you as little as possible. Never…read morefriendly nor go the extra mile at all to help out customers.

If you don't ask and attention, they will charge non scented, service is slowly, take too long ,…read morenot happy and welcome when people bring returned stuffs I should reed review before I come here

I have coming to drop off packages for the last 18 years. The new employee working there has no…read moreidea how to handle the packages. The packages were marked with Fragile stickers and he kept throwing it on the floor after scanning. The owner was present at the time and I complained about the employees unusual behavior and his response was that I didn't see him doing that. I will file a formal complain with UPS corporate and will file damage charges again the store. God knows what's going on there both with the owner and the employees. Be careful leaving fragile items at the store as you never know who's handling it.

Most reliable UPS store in the area! They have the best staff too! Friendly and fast!…read moreI actually drive out of my way to come to this UPS store when I need to have packages sent and items copied!

I had to come to the store for their fingerprinting service. Naomi and the other staff member were…read moreso pleasant to do business with. They were both so kind, friendly, welcoming and eager to help me. Naomi took care of my service and was very professional and prompt. I wasn't in the store very long, but for the short time I was there I couldn't help but notice the excellent service they were providing their customers. They were truly eager to please and willing to go above and beyond to keep their customers happy. It's so nice to deal with a company that provides such excellent service. I definitely won't mind coming back to this location.

Words cannot even begin to express the amount of help and suggestions that we're offered to me from…read morestore manager Naomi. While attempting to send a 22x22x22 baby shower gift to San Antonio, I was first quoted over $130 at UPS. I took my box home and re wrapped the gift in a 18x18x22 box. Brought the box back to UPS only to be quoted over $80 this time. Both times the workers just starred at me and offered no other suggestions. Just that it's the size of the box and where it's going, nothing they could do. Fast forward to meeting my lucky star Naomi. After receiving the same over $80 quote, she asked about the contents of my box. She then proceeded to measure my contents and offered a whole new suggestion and box size. Naomi going the extra mile and beyond, allowed me to cut my shipping cost to half. Just by knowing the contents and that it could fit in a 10x10x20. When you're good at your job and concerned about your customers versus just collecting a paycheck, it makes a world of difference. Thank you Naomi for all of your help and knowledge!

I am a repeat customer and for good reason! I've been slowing moving from the Chicago area to Los…read moreAngeles for more than 40 years- the final shipment arrived packed perfectly and ahead of schedule. Owners Michelle and Greg take pride in their work and service!

God it smells awful in here! I would think the stuffed animals would stink from being in here…read more I have shipped a few times and really always feels like I have been bothering them by coming in. The biggest turn off? Signs that you need a mask in 2026. If it's from a third party vendor you support, it will be the downfall of your own business.

Absolutely unacceptable experience at the Glen Ellyn UPS Store…read more I arrived at 6:58 PM -- two minutes before closing -- with several packages to ship. I set the first box on the counter and told the two employees (who were just standing there chatting) that I had two more heavy boxes right outside the door. I walked out to grab them, and when I turned around, the two men had locked the door behind me -- at exactly 7:00 PM -- while I was still loading my other boxes. When I demanded my receipt for the one that was still inside, they reluctantly opened the door just to hand me my receipt (which clearly shows the receipt was printed at 7:00). I asked if they could take the last two boxes, and they flat-out said "No, we're not getting paid after 7:00," and when I said "surely your not going to be so lazy - that you don't work until 7:01, what would the manager or owner think???? Their response "We don't care what the manager thinks, we aren't getting paid." Then the other employee said "I don't give a f***!" As a mom of three and a local business owner who ships through this location constantly, I was shocked by how rude and dismissive they were. Zero customer service, zero pride in their work, and zero respect for the people who keep their store in business. This is how they treat people in the neighborhood and women business owners who supported their business! Tr If this is the attitude they allow from their staff, I strongly recommend avoiding this UPS Store. Go to another location where your time and business are actually appreciated.

I buy and sell a lot of merchandise. The price I was quoted by UPS Store 0398 seemed fair for…read moresturdy, safe packing. What I received was my 2 moderately heavy metal pieces, each wrapped in a single piece of thin padding / bubble, with plenty of room to move around inside of a thin-walled box made of less than 1/16" cardboard. It's frankly a miracle that the items didn't get banged up and dented, or even come through the wall of the box. Will not use again.

Came in around 6 PM during a rush, and Santiago handled everything calmly and professionally. He…read morehelped me wrap, box, and label my return without any frustration and kept a smile the whole time. Really appreciate Santiago for being friendly efficient, and for having patience with me. Thank you. Both associates worked great as a team and they both have great customer skills.

They've always been very helpful with packaging and everything has been delivered at the time that…read morethey say

The worst company I've ever dealt with! Danielle, the main person we worked with to set up our…read moremailbox install, was super nice. The installer, Mike Harrod, was extremely rude and disrespectful. Threatened to come "rip out our mailbox" due to a communication misunderstanding and work he didn't do that we thought was getting done. If you work with this company, request to not deal with Mike Harrod.

From the owner: USPS Approved Auth-Florence Neighborhood Cluster Mailboxes Post or Wall Mount Horizontal and…read moreVertical units Street Signs, Lights and more. Low Cost Installation No-Concrete Ground Screw option