The UPS Store is amazing. I always receive excellent customer service every visit. I will forever do business with the UPS store.

This place is alright. I come here for all my UPS shipping needs and so far they have not disappointed. I believe it is family owned and run. Thumbs up! read more

We have had two PO Boxes at this location for many years. My husband and I stop in several times a week. Today I went in to find the place filled with people standing all over, many in a line extending out the door. There were also boxes stacked EVERYWHERE. I didn't recognize anyone behind the desk, which was unusual. I saw one male trying to help people, another male looking something up on a computer and a female lounging in a chair playing on her phone. I had a FedEx package that in the past they would always take and give to the FedEx guy when he came in with deliveries. When I tried to give them the package they said they no longer took other carrier's packages. I asked if the store was under new ownership and they told me they were. I was shocked. I was also upset that they no longer handle mail for other carriers, even for their PO Box customers (the PO Boxes are not cheap!). I went onto Yelp and read many reviews from people in the last few days and strangely enough all the reviews had similar themes and were all 5 stars. People were greeted warmly by the new manager - the place was clean and organized - they're happy it's open on Sundays. I got the feeling those reviews were possibly added by friends and family of the new owner. Or maybe the female sitting in the chair playing on her phone was creating accounts and reviews. The owner even commented on reviews made several months ago about Sarah snd Matt and Mark and the other great people who used to work there. I will update my rating and review after I have time to assess how things work with the new owners. However, at the moment I'm underwhelmed and sad. I am stuck there at least for awhile because it's hard to change PO Boxes but I hope I will be pleasantly surprised in the future with their customer service. As a side note to the new owner: it's a bad look to have someone lounging in a chair behind the counter playing on their phone when the line of people was out the door. read more

When in this morning for notary services. Sarthi was so nice and helpful. I would recommend this store. Very helpful!

I am giving this review mainly because of Richie!!!! He was such a huge help in everything that I needed! I needed help with printing some back to back cards and other stuff, he made it happen for me. Also, before I came here to print labels and he helped me so much! I am a big fan of the store!!! Surely come back for more printing and packaging needs! read more

Bad customer service they make you work for them I brought them packages they told me to wait until they finished the scanning and told me stack the packages by the wall for them read more

Sarthi and Dante are excellent members! They were super helpful and communicative with one another to ensure I had a quick and easy trip at the store. They were extremely efficient and super friendly! Will continue to handle all my shipping, faxing, etc needs at this store. read more

Thanks Dante for your patience and professional service. I will definitely continue to make this my ups store.

Excellent services in 2021 when I took my passport photos there. Planned to do a Livescan one year later in 2022. Told to "take it or leave it" by Alex while Pania kept saying "do you want to do it or not" when I asked them about the pricing. Blame it on the labor shortage, I guess. Will take my business to another UPS store per their instructions. read more

I love making copies here, Kenia the GOAT FRFR. Bro gave me the 10% off my 60 pages of Calc notes. W shop.

Sarthi was extremely nice and I will now be to this store for all shipping needs! It's hard to find somewhere to print shipping labels and ship it out all in one place. Sarthi is great! read more

Needed to ship an extra large package to the UK & they were very helpful from choosing the right box to explaining the charges

Highly recommend going here for your shipping needs! The service is great and reliable and you feel safe leaving your package with them

Friendly and fast service at this location. Will come back again when i need to send another package. Thank you.

The father and son team that run this store have turned into a couple neighborhood bullies. I've seen them berate customers over trivial issues while waiting for service. The folks here have a big chip on their shoulder that needs to be knocked off. The only reason I ever come here is for convenience prepaid drop-offs. Other than that I avoid this place like a plague and suggest my neighbors do the same. read more

I love coming to this location they are open on Sundays and it's hard to find ups locations that are open on the weekends they are very fast and friendly and I'm always in and out quickly read more

Very simple and fast shipping service. Julian is the UPS associate who helped me ship a return package. Reliable and trustworthy shipping service. read more

Very good customer service. Julian is super helpful! I highly recommend this location.

Got help from Sarthi and one other employee but forgot his name. Both were very helpful and quick with the packaging process.

Ryan was amazing and helpful! He was so kind and patient! I had such a great experience!! Thank you Ryan !

Amazing customer service! I am greeted every time with a friendly smile and hello. If the staff is busy, they always acknowledge me and say, "we will be right with you!" This place is super clean and organized, making it easy to find all packing supplies you need. I will definitely be returning back (: read more

Caley was very helpful and patience with me. She went over and a above to help me with my needs in laminating my personal paperwork. Should you need help with laminating and any other services offer by UPS Store, visit here and Caley is the person that can take care of all your needs. I really appreciated her. read more

Since they've been under new management I've noticed a change in atmosphere and efficiency! They also changed their hours and are now open on Sundays, which is great because I'm not in a rush to make it on my most busy days. The place always looks super clean, and the staff is always great! I've sent many packages to friends, and it's great to know that I can get it all done in less than 2 minutes! read more

Hate to give negative reviews but paid for something to be shipped overnight, got the Shipment Receipt that said it would be delivered the next morning by 10:30am and so I let the recipients know. And then it didn't arrive. Checked the tracking number again and it showed it being delivered 2nd Day, one full day late for an urgent overnight package, UPS staff may have forgot to include it with the day's pickup or perhaps it was mislabeled but either way it was a very urgent delivery that UPS failed to make. read more

Came in on a Sunday with a heavy package. Julian packed it extremely nicely and was very helpful the entire time. I am super grateful for him. read more

I went to this location to return an Amazon package. I was greeted right when I walked in, which I noticed right away. Most UPS locations that I have been too are too busy with the person they're helping to notice other customers that are walking in. I was running a bit late at the time and didn't have time beforehand to properly pack my item. I purchased packing supplies and Sarthi was able to help me out quickly which I appreciate! I love this location and will definitely be returning to ship future packages. read more

Help me out real quick with what I needed and just great customer service. I definitely recommend going here.

My first time here and I'm loving this place. Sarthi Patel, Dante and Ryan are great at their jobs. So helpful and knowledgeable on how to get everything in one box to save me some money. They tried multiple different ways. it took a while but they were very patient with the whole process. I definitely will be coming back for all my packing needs here. I LOVE the UPS store !!!!!!!!!!! read more

Kenia is so nice and she helped me out with my package. I felt very welcomed and comfortable. Deserves a promotion!!

One of the best UPS store I've been too! Very fast and efficient! They remember box holders, and regulars. Everyone is so friendly and sweet! A younger but professional crowd working here. Richie goes above and beyond! He's super funny and accommodating. 5 stars for sure!!! read more

Called and had questions for purchasing a mailbox and Mark was such a wonderful person to talk to and work with! When I first called he was very busy, so he asked if he could call me back (which was very courteous), but I said no worries I'll call back. I called about 20 mins later and he was able to answer all my questions and was very patient with me, and anything that I needed to know. I started my own small business for the first time and I had no idea what I needed. He was very supportive! Would definitely recommend this place to businesses! read more

I don't visit a UPS store often and when I did today, Julian, in Walnut, CA store was very helpful.

Dante helped me out quickly and even took care of applying my return label to the package. Great service !

Personally I think it's ridiculous to charge for box taping! And let alone to charge $1 for 2 small length of tape over the box. I usually always tape up my boxes prior to going. But was in a rush today. It should come with it especially if I'm using UPS service. Most UPS like the one in Rowland on Colima do not charge for taping. read more

I agree that other UPS store locations are better. The prices here are really high. You might want to even check out USPS or FedEx for better shipping rates. If you know the size and weight you can price things out ahead of time online. (A hint for extra large items as in the other review... check out sending the item via Greyhound.) The staff here have no personality and no sense of customer service. I like that the store is close to my house, but I would rather drive to a different location for better service. In the future, I would only come here out of desperation. read more

I ship on a regular basis through eBay and have a decent system set up where I attach all the invoices with addresses to each item, they package them, ship them, voila. Done it a few hundred times. Some how these idiots screwed up an ENTIRE GDMF ORDER and shipped all 4 items to the wrong location after I watched them put it together!!!!! I like old people. I believe we should respect our elders. But these 2 old a-holes cost me $400 and hours of lost time and aggravation for screwing up my sh!t. read more

I usually don't write reviews unless I come across something or in this case, someone who really exceeded my expectations. I came into UPS in Walnut today ready to ship my artwork. Matt, the store manager greeted me right away and was eager to help. He helped pack my paintings securely and gave me the piece of mind that they will make it to the destination safely. Matt's customer service, attention to detail and overall care for the customer should not go unnoticed. It is because of these reasons that I will always recommend UPS, and especially this location for all my shipping needs. Thank you again, Matt! read more

A week ago, I sent 3 packages to Fl, but since my friend did not receive them, I went to check my ups receipts, and noticed that the address was wrong by one number. I called the 1-800 number and they couldnt help me, but told me to go to the ups store where I send them to solve the problem, and I am glad I went, because Rico (the person who assisted me) helped me with everything, he even called the 1-800 number to fix the issue, and suggested me how to proceed in case that I cannot find the boxes, but thank God my friend found them. I have been customer to this ups for ten years when Bubby used to run it, and now is under new management, and I am happy that my first experience with them was great. Great customer service!!! read more

Great staff. Knowledgeable employees, an owner who cares about customer service. I'd recommend them for all your shipping needs & any other office services needed as well. read more

THIS PLACE STRAIGHT UP SUCKS.... Its ran by two elderly Filipinos, one male one female.... I have to ship certain things out for work once in a while and the only reason I come here is because of the location.. Multiple times I've came here my experience was just annoying. 1. there are no computers the customers can use to actually process labels... so you have to fill one out which is very time consuming. 2. The one time where I had messed up one of those forms to send a package out, I asked for another one and the elderly man gave me a dirty ass look and a super sour attitude. I was seriously like 'WTF?' 3. Another time a customer had sent me a label and it was printed out and I had taped to the box, but the resolution of the label was bigger than normal... sure i mean that shouldn't be a problem, barcode in theory should scan perfectly fine. And he tells me that they wont ship it like that, because the label is bigger than normal.... again another "WTF?" moment..... I just told him to just scan the damn thing in and give me a freaking receipt. I try to be a bit more patient when it comes to the elderly... but maybe that old guy just hates young people... read more