Always great service and friendly staff. Not sure why they have some low reviews... this place is reliable and appreciated.

I've shipped several items through this store. It's convenient to just hand over your stuff and have them pack it, label it, etc. Had an issue one time with an insured package arriving broken. The store people are still working to sort out the reimbursement with corporate. We're hoping for the best. read more

Awful experience with the notary service associate Cary Friedman. So impatient. Unprofessional and cursed under his breath. I get it's holiday season but be professional. The other employees were patient and kind. read more

Just be prepared. she is rude and a bit mean. Regardless she knows what she's doing. Just be straight forward. It's a busy store. She got me out pretty quick. I stopped by to send a package and needed something to ship it out with it got it at the store. Maybe next time I'll get the nice guys! read more

I went to my closest ups store, and their sign said they closed at 6pm, but it was 5:10 and they were closed. So I called this location, and the yelp hours said 6pm also. The guy answering the phone said they closed at 5:30! Luckily, I made it on time. There were a couple of people ahead of me, but it went fast. Two or three people were at the punter and they took my amazon return package, gave me a receipt, and I was out in a minute! read more

The store is CLOSED while being remodeled & there's no phone message indicating they're not open. I wish someone else would take over this location. It's poorly run & always has been. I'm glad most of the businesses I deal with have switched to FedEx! read more

I went here today to do some Amazon returns. The male and female employees working were both rude, but mostly the female employee. She was rude to me as well as several other customers that were in the store at the same time. But worse than her rudeness, she was coughing with out covering her mouth and she had a face mask that was not on her face, It was hanging down on her neck. Hello, we are in the middle of a pandemic! Common sense and i think there is a law about wearing a face mask in stores and public. She is working there and not wearing it and coughing all over the place. Note to owners of this location, do yourself a favor for your business and hire nicer people with some common sense. read more

Good location for fast shipping & Friendly service :)

By far one of the worst postal services I have ever used. More than half my mail never received, the other half was somebody's else's. When i complained they just blew me off!? The staff was incompetent, absentee landlord/owner and everybody blames everybody when packages don't show up. It's amazing that people pay for this very expensive service. So if you don't want to receive your mail by having this address please throw your money away by using them. I would never recommend this to anyone nor would I ever go there ever again the worst place for postal! read more

Wow! Unfortunately I arrived 5minutes after closing on a Saturday to drop an envelope off for a PO Box (no stamp) like I do every month for the past 24 months. Glared at by a white hair lady at the register while I stand at locked front door she says "what do you need" through the mail slot I yell I need to drop off letter. No response she just goes to her register and pays no attention to me. So I bang on window and ask again where do I leave the envelope, she says "just drop it!" Rude and everything that's fine, whatever. But rude lady, if your stealing puppies like Cruella De Vil then we now have issues read more

The UPS Store - Printing Services Near Me - Valencia, California

One start is one too many for this place. Let's see the first time I used them the guy entered the wrong address in the system and the packet went to the wrong city. I called spoke to management and they returned the money. So I gave them a second chance. This time they returned the packet back to their office. When I get there asking what happen the SAME guy said that they couldn't find it and it was not his problem. At that point I'm so upset and I tell him. It is your problem. You are responsible for my packet. Eventually he found it. Never said sorry. All he had to say was "OK". To make matters worse some other employees were right behind him and they look like his behavior was OK. Avoid this place, they will take your money and lose your packets and never even apologize for it. HORRIBLE!!! read more

She closes early if you are not there by 5:30. They lock doors on customers when 1 minute late. So rude

I called the day before to see what time this place closes and was clear to let them know I would need some forms notarized and the person who answered the phone said 530pm. I get there today at 412 and waited 20 min in line, once I get to the front the gentlemen who has a name tag on that says NOTARY (as in that is his job) informed me that notarizing ended @ 430!!! 430???? You mean I waited in line for 20 min and missed the "scheduled time" to do a notary by 2 min??? I rarely post reviews but this place has 2.5 stars a reason. Thanks read more

Everytime I enter this establishment I leave feeling happier than ever before! Seriously. All the employees have always gone out of their way to help me out. I will always do my shipping business with this location. Thank you! read more

This post is about a UPS experience. Found a UPS package in the middle of my residential street on Saturday afternoon 1/30/21. Called them at 3:30 pm and they said they would call back at 4:30. They did not. Called again at 8:30 pm and they said there was nothing they could do until Monday. I said I didn't want to be responsible for their lost package that long and a supervisor said I should just leave it in the street where I found it. Unbelievable. Finally a UPS drive showed up at 8:30pm on Monday to retrieve the package. All three times I called, UPS seemed very unconcerned that a package they were responsible for was found in the middle of the street ready to be stolen or run over. I will avoid using UPS when ever possible. read more

The rudest owners/employees that I have encountered in a long time!! Within the last month I had to go there twice, my choice because it was close to home BUT next time, I will drive to the UPS store on Bouquet & Seco, or Camp Plenty store. Both those locations go above and beyond with a pleasant attitude! Stay away from here unless you are desperate! read more

I specifically requested I needed a package (envelope) to be delivered in 8 days, as this was a legal matter. Was told it would arrive in 5 days. No problem and I was charged $13+ for it to arrive by ground. Here we are 10 days later and this document still hasn't arrived in the Nashville area. I was told it was in Memphis (8 days later) and "hopefully" will get there by 10 days later. FYI - The US Postal Service delivers an envelope within 5-10 days anywhere in the US. Why in the world would I go back to pay for tracking a package that doesn't arrive on time and be charged an additional amount? Beware public and use a reputable delivery service. You can drive to TN from CA in two days, by giving them the benefit of the doubt and tripling that to 6 days and another two days to walk it to the address equals 8 days. Went back to see why I was charged the $13+, and now I was told there is no guarantee of delivery by a set date using ground service. "When it absolutely needs to be there" I suggest using the competitor service. Good grief, poor customer service and poor delivery of a service. read more

Ugh! This place is land of the lost. I'm not sure which is the bigger problem, the confused about life customers or the slow employees. I just needed to drop off a package but wanted a receipt because it was a return. Took more than 10 minutes even though there were 3 employees and I was the next customer the ENTIRE time. Why even have 3 employees if you only have 2 computers? I will never come here again, and anyone who values their time should avoid it, too! read more

After bad experience at Orchard village UPS store went to this one and this one was a good experience. Service was fast and easy and notary was reliable. Will be my go to ups store . read more

For a business that deals with the public, the employees are very rude and standoffish! They really don't have a clue on how to run a business or work with their customers. Two thumbs DOWN to the UPS store in Valencia. read more

Location hours posted on Yelp say open till 5pm on Saturdays. Got to this location and they are closed at 4pm.

THE WORST CUSTOMER SERVICE!!!! The two women who work there are rude and unprofessional. Three times in a row they couldn't find my package. They also refused to return an item from Amazon. How is this place open and Golden Spoon is closed once again? AVOID AVOID AVOID!!! read more

Valencia Post Office: 1. Long lines 2. Even if you've written the address on the box, you have to stand on the side, fill out paperwork anyway, and then wait to return to the same person UPS Store: 1. You're the only one there or at most maybe one person in front of you 2. They already have previously used addresses in their computer so it takes no time at all BOTTOM LINE: The service is excellent and you're in and out in minutes. What more do you want? read more

Just walked in the store, gave the information to the gentleman behind the counter, and as he was measuring the box, I told him the size is 18x18x18 as it was also printed on the box, but he took his measuring tape and I guess with the packaging bubbles it was 18.10 on one side. So he says the box it 19x19x19...hmmmm, I wonder where he got that 1 extra inch??? Mind I tell you I've been a shipping store owner previously and that's how they make the extra $$$. So after I told him that, he said he can't go back and change it, be cause its clearly. 10 larger than 18 on 1 side. I told him I would take it to another store, and accepted it and said bye. So is this what customer service is about? This is how retailers lose customers, I will never stop into this store, just because of the guys attitude and incompentcy. I think UPS stores make enough money to train their staff. I'm sorry for the owner who puts his trust into employees such as the gentleman with a beard, and dirty and oily hair. And if you're wondering, I didnt get his name. I hope this helps the next person walking in there read more

Thank you ladies for Notary services. I dropped in, I was seated with mybdocuments and completed my transactions in less than 10 minutes. I logged in to my gmail, printed, copied some documents. They offer mail boxes with a street address, I've made shipments to Mexico. I don't need an office read more

Service above and beyond... I mailed a rather valuable, fragile package UPS Ground over the holiday and it arrived pretty damaged to the recipient. I had declared its value at purchase and made sure it was insured. Steve at UPS Store filed my claim, but since UPS was backed up with claims over the holidays, they were dragging their feet on processing the claim (i.e., sending someone out to assess the package damage). However, Steve kept on them while giving me weekly updates, and a month and a half later, UPS did cut me a check for the full reimbursement amount. Both me and my package recipient were made whole. Yes, it was an ordeal, but Steve handled the entire process with diligence and professionalism. If you're going to ship UPS, definitely use these guys! They've got your back. read more

Very happy I chose this location! Cary is very professional, very respectful, helps everyone very fast, and is a hard worker. If I can give 100 stars I would! read more

Excellent service! Highly recommended!!!! These guys help me navigate all of my shipping needs.... every time .. on time! The entire staff is friendly and helpful! read more

They've always been very helpful to me. Yes sometimes there's lines and yes sometimes there's people asking a lot of ridiculous questions of one of the customer service people, but they patiently go through the drill. They are helpful when I needed to use the computer and I found the prices for printing and use of computer very reasonable. read more

Terrible service. Argumentative. It feels like you walked into their living room unannounced. Spend your hard earned dollars elsewhere.

Everytime I go in to pickup or ship a package I leave in a horrible mood. The service is horrible, I walk in with a smile and say hello and get " what do you want?" That is just unnecessary. Will not be using this ups store any longer. read more

These people DO NOT care about your business! My PO box lapsed (I pre-paid a year and didn't remember when renewal was due) and they closed it and re-rented it without even attempting to contact me. When asked why they didn't pick up the phone prior to re-renting my box, employee Steve notified me that it is not his job to manage my bills. My mail is nowhere to be found and this was a box that was used for my startup. The owner has not returned my calls and I now need to re-register every business related license, permit, banking, checks... everything. All because these people could not be bothered to take one minute to pick up the phone and show some consideration to their customer. Completely unapologetic, inconsiderate, unprofessional people. GO ANYWHERE ELSE! PS.. To the owner of this store: It would benefit you to understand that obtaining new customers is more expensive than retaining the ones that you already have. A simple phone call would have net you an additional box rental. Look at the big picture! read more

Very rude customer service. I went in for a notary service and the employee told me to come back because he didn't have time. I left and came back and he said he is not able to do it because now he was going to lunch. I will not be going there ever again read more

The person who helped us had a TERRIBLE, "What do you want?" attitude. He was either having a bad day or he's socially challenged. Either way, who needs that? Go to the post office or try the PostNet at 26504 Bouquet Canyon. They are always friendly. read more

This store has the worst customer service. Rude, unprofessional and does not know how to treat people. If UPS did secret shopping they would close the shop down. I went into the shop once in March they were rude. I thought about hey it was a bad but maybe they were having a bad day. Wrong I went into the shop on Saturday afternoon to drop off a package for USPS. Other UPS store typically will take the package. Not them they told me to go to USPS which was a block away. What customer service!! I will never step foot into the store again. read more

worst customer service everybody at the store with a bad attitude they dont greet and thank the customer you are a disgrace for ups read more

I've been picking up packages, dropping off mail, and purchasing stamps and other supplies at the UPS Store on Magic Mountain Pkwy for a little over 4 years. I can't remember when it's taken more than 5 minutes to get done what needed to get done. Holiday's will be a longer wait, but that's expected. I think I've gone to the Post Office once to mail a package and the time I waited in line was horrendous. I learned my lesson and have made the UPS Store on Magic Mountain my chosen destination for great and speedy service. read more

have been here a few times. Silvia is SO rude! Why? Ive heard this from other people too. I'm friendly when I go in and she's just rude! Also they lost a package of mine a awhile back and basically said "too bad" and didnt do anything about it. The guy that works there is usually very nice but it's just awful going in there. Will go to another location in the future read more

The two gentleman were so friendly! I got to the door right at 6 PM and they opened up the locked door for me to ship my package and even got my a shipping label for tracking. So kind and helpful! read more

WORST customer service I've ever gotten at a UPS store..waited 15 minutes in line and asked for a small envelope to put a small item in and the lady just pointed to a corner..saw a tiny envelope for 4$. She was very rude after I had asked if she just had a small envelope. Why should I pay more than the outrageous shipping I already purchased?? I walked out. I can literally make an envelope myself for free. Thanks for nothing! read more