Thank you to the gentleman that helped my almost 80yo mother in law today…read more She said she didn't realize that the return she has for Amazon was supposed to go to USPS, she chose them on accident. She said the tall guy at the counter was friendly and said he could still help her out with everything. He helped her with printing what she needed, and helped package up the product nicely and attaching the label as well. The other location here in MH, didn't want to help her so she drove out to Naglee instead. Thank you for going above for her, it really means a lot.

Update: The team here never disappoints... Still the GREATEST UPS store in the surrounding area!…read more Thank you Naglee rd UPS team you all are Amazing!

A Five-Star Experience That Exceeded Every Expectation…read more I cannot say enough wonderful things about Jack, Assistant Manager at FedEx Kinko's in Tracy, California. What began as a simple idea became an absolute masterpiece thanks to his professionalism, expertise, and extraordinary commitment to customer service. From our very first interaction, Jack was attentive, thoughtful, and genuinely invested in our project's success. He listened carefully to our vision, offered helpful recommendations, and paid attention to every detail. What impressed us most was not only his technical skill, but the level of care he brought to the entire process. He treated our project as if it were his own. Jack went far beyond our expectations in every way. His responsiveness, communication, and follow-through were exceptional. Every question was answered promptly, every request was met with enthusiasm, and every promise was delivered on time. In an age when great customer service can be hard to find, Jack set a standard that truly deserves recognition. The finished product was stunning. What we imagined was good, but what Jack delivered was outstanding. His eye for quality, commitment to excellence, and dedication to getting every detail right transformed our original concept into something far beyond what we thought possible. Experiences like this are the reason customers remain loyal. Jack's professionalism, attentiveness, and remarkable service not only earned our appreciation, but also reaffirmed our confidence in FedEx Kinko's as our trusted partner for all future printing and shipping needs. Thank you, Jack, for demonstrating what world-class customer service looks like. You are an incredible asset to FedEx Kinko's, and your work made a lasting impression on us. We will gladly recommend both you and the Tracy location to anyone seeking excellence.

Horrible service waited 30 minutes for them to unlock the door for the mouses then had to leave…read moreheard his name was Mike he was no where to be see probably in the bad doing something taking his sweet times while I waited there like a idiot.

Everything always goes well here. I've had my outgoing Christmas gifts wrapped and sent from this…read morestore forever . It definitely is the BEST most RELIABLE business in Tracy. Thank you for being and always being a service I can count on. THE BEST!!!!

I only had a $50 bill and the clerk didn't have enough change, so she mailed my letter and said pay…read morewhen I come back again. I said I. Could come back with the change and she said don't worry about it, just pay next time. Great customer service!

Previously, I wasn't a fan of this store. I'm under the impression that there's new owners so I…read moregave it another try. Luckily, I was the only customer. The person who helped me was awesome. Smooth and easy Amazon return. We had fun talking and actually made my day better. Thanks for the laughs!

I had a very disappointing experience with this business…read more After an address was entered incorrectly, I was told the address they had on file was correct rather than the address I originally provided. When I spoke with the owner's son, he repeatedly emphasized that his family owns the business and insisted the mistake was not their fault, rather than taking accountability and working toward a resolution. What was most frustrating was the lack of customer service. Instead of offering solutions, I had to suggest them myself and even request my own refund. The interaction felt dismissive and rude, and there was little effort made to correct a problem that originated from their error. Mistakes happen, but how a business handles those mistakes matters. Unfortunately, due to the way this situation was handled and the unwillingness to take responsibility, I will not be doing business with them again and cannot recommend their services.

Very professional,clean,fast and friendly service . I…read morestopped by once to send a package now have been going back to every other service they offer . They laminate,make copies and much more . Super friendly,very helpful and attentive to your needs. Affordable. I would definitely recommend,please try it you won't regret it .

From the owner: At Tracy Mail Ship and Print, we pride ourselves on being your one-stop shop for all your shipping,…read moreprinting, and business needs. Whether you're mailing a package across the country or designing promotional materials for your next big event, we’ve got you covered with top-notch services and a friendly, customer-focused approach. What sets us apart? It’s simple: we prioritize you. From expert packaging advice to custom printing solutions, we tailor our services to make your life easier. Our team is passionate about creating high-quality products and providing reliable, efficient shipping options—all at competitive prices. But we’re more than just a business; we’re a community hub. We love connecting with our customers and supporting local initiatives through giveaways, outreach programs, and collaborations. With a focus on personalized service and creative solutions, we aim to help individuals, small businesses, and families achieve their goals. Choose Tracy Mail Ship and Print because we’re not just a service provider—we’re your partner in convenience and creativity. Experience the difference today!

This morning I had cause to go to DHL to pick up a package as I will not approve a debit based on a…read moremessage I receive via text. KUDOS to these folks for being persistent in the face of my skepticism, their persistence again when it appeared that they might not find my package. Also, my compliments for the way the staff member handled my inquiry in person until all was resolved. My experience with DHL in on Grant Line in Tracy was as good as it gets!

I had some international packages delivered. One I chose to pick up at the hub, so i could have a…read moreday to pay the import tax. Staff were friendly, and super fast! I didn't have to wait long for my package, and it was an awesome interaction. I've been receiving packages through DHL for years, and they never disappoint. Even during transit the communication is great. NOW if they could start a class for dating individuals that lack communication skills- they could make a killing.

Despite the fact that I've had to speak with a supervisor multiple times about outgoing mail not…read moregetting picked up and that what they said would happen (carrier to come back and pick it up) never did happen, this is definitely not the worst post office in the country. Pros: My regular carrier is great, staff inside the post office are friendly, I can put my mail on vacation hold and have no problem getting it delivered or picking it up when I get back, during busy seasons a worker goes through the line to answer any questions or scan packages being dropped off to speed up and ensure that the line moves smoothly, the lobby is clean, the self serve kiosk is well maintained and in service, packing and mailing boxes are well stocked, and did I mention how great my regular carrier is? Most substitute carriers are awesome too...but this leads me now to cons. Cons: This location is overworked and understaffed. Cashiers (and possibly other workers) are often borrowed from other cities. The best residential carriers are moved around and put on different routes. When they are short carriers in town, they pull rural route carriers to make deliveries and apparently rural route carriers are very haphazard about deliveries and refuse to pick up mail or scheduled pick ups for packages. This location does a lot of things well and considering the volume of packages I ship out every year and the volume of business supplies I have delivered, my problems are minimal. The claims and grievances that I file each year are all with other locations around the country so that does put things in perspective a bit, but man I really wish they would get their rural route carriers to get it together.

Literally the slowest moving employees ever. There was a huuuge line because, of course, they were…read moretaking the time of their lives. One of the printers weren't working or something was broken, so there were three employees trying to fix it ‍ and then one of the employees spends five minutes looking for the CAP to his pen like it's a life or death situation. I also came here to pick up my mailbox key, and they told me they don't have it and to pick it up at another location. I go there, and they tell me that it is actually at THIS location and the employees at this location are just lazy. So I go back to this location and what do you know, they have it! Biggest waste of my time

Great team here. They work hard which is rare nowadays to see!! We always find something new each…read morevisit. Thank you!

First let me say 5 stars to the young man working the registers today 6/1 at 230. There was a long…read moreline for Amazon returns and also a line for purchases. The manager came and helped ONE customer and then left the young man to do both lines. I would say the Amazon line was nearly 20 people deep. The poor kid looked stressed but did well. Manager was called never came. He was o. Break. The kid apologized for the wait and kept composure the whole time.

It wasn't as bad as everyone else's comment mentions I showed up early to pick up my package I was…read more3rd in line and the person at the front was already complaining about how hot it is lol don't be in line in the sun if you can't wait a couple minutes they opened up at 10:05am I wasn't tripping but the person in front was the person who opened could of said good morning but didn't overall I got my package in a nice and professional manner the counter person could be a little more happier but besides that I got my package fast and easy could of gotten 5 starts if they opened on time lol that is all

I wish there was an option to give zero stars, but there isn't, so one it is…read more.... This review relates to my most recent issue, but, over the years, there's been many, many more. 9 out of 10 times, when we go on vacation and request a vacation hold, we end up having to go to this desolate outpost of humanity and line up like folks at a soup kitchen to be greeted by a sour face and slow service as they have failed, yet again to deliver the accumulated mail.....This time was no exception... I checked the mailbox on 12/31/25 only to find a "we need a signature" form in there along with my regular mail, we had been out, so not an issue. Came home, fired up the old PC and made my way to the appropriate section of the USPS website to arrange re-delivery....When complete, I received a lovely automated reply with a conformation number and tracking number along with a delivery date of 1/2/26....so we wait..... All day Friday I sat here....waiting patiently...gradually getting more annoyed...still no delivery...I checked our doorbell was working....it was....I even put a note on the door saying, please knock if you don't hear bell (It's loud....and we have dogs too)...Needless to say....6pm came and went....No delivery....and the USPS customer service department is now closed. Saturday 1/2/26 I call the customer service folks, they are VERY pleasant and helpful, I went through the whole story and she assures me someone will call me. So I wait......a couple of hours pass and lo and behold, and actual call from the Annex!! She tells me it's there and they were going to retry the delivery Monday as they hadn't heard anything....I told her I would come get it..... I jump in the car and make my way across town, line up along with the other unfortunate souls and get my mail finally. She tells me...I think we got cut off when i called...I told her.....no, I hung up. Then I left. Zero stars......would not recommend.....