I wanted to thank Carmen for helping me out. She is always happy and friendly and really looked out for me when I was shipping an overnight package. Customer service at its best thanks again Carmen you're the best!!! read more

One of the workers was very rude. She was a older woman and closed the door at 2:29 pm when they close at 3pm and did not take my package that just needed to be scanned she spent more time arguing then it would have been to scan a package. Took the last customer 10 seconds prior to me walking in, not good customer service and they are closed the next day on Sunday, a good employee would have taken the package. read more

I went in here to buy a box...sending small painting out figured it was gonna be like $5-9. She said $14.99 plus tax. For a box? Helllll Mf nah rip off. Why are you guys taxing so much? Gtfoh read more

This location needs better management. 2 employees seem to be in the back not engaging with customers and one poor employee doing his best to get through the line of 8 people. People in the back of the line said they had been waiting for 30 minutes. No thanks! read more

Service was great, social distancing enforced! The young lady was wonderful! Very helpful and kind.

The manager of this store needs to get fired asap! He doesn't know how to manage a store He is rude. Cant speak english and he is always sipping on tea while there is a long line of customers. And only 1 person at the front counter. Never has adequate staff and he dosent pitch in to help either when the lines r long. UPS needs to read this and investigate. Go in as undercover bosses and see what the heck is happening here. Ive been coming here for several years and its gotten worse read more

If you value customer service go to any other UPS store in Tracy. This place has 0 customer service skills and that's the number of stars they deserve. (Just ask him he'll tell you) I very patiently waited for a drop off receipt and watched who I believe is the owner, take several phone calls before helping myself and another customer. I very politely pointed out to him that he should tend to the customers in the store before spending time on the phone. He immediately began to argue and yell at me in front of a store full of customers. I'm outraged. He should be ashamed to call himself a business owner. The other UPS stores are great. Don't waist your time here. read more

Do NOT come here! Worst customer service I have experienced! Extremely long lines as no one seems to know what there doing.

I should of read reviews before coming here. They charge 5$ to print a shipping label and to use the computer 5$ also plus printing ??! Insane . I would rather go to fed ex . read more

I guess when you know the owners you don't have to follow Covid protocol. Everyone in the store plus the two young ladies at the counter were wearing masks but a man claiming to be from Allstate decided he didn't have to wear one. When asked to put on a mask by an employee he referred to the owner by first name and said not to worry about and for her to continue working. It's people like this that need to stay home. I will be looking for another UPS store in the future. read more

**DO NOT COME HERE FOR FINGERPRINTS** I went here with my 5-year old niece to get my fingerprinting. I thought it would take 10 minutes but NOPE it did not. I had a horrible experience at this UPS location. First, I arrived at 9:30 am. I was second in line, when two people came in together right behind me. I guess they knew the lady who was doing the fingerprinting because she told them to come up to the front of the line. What the heck??! Hello? Didn't you see me?? It took FOREVER for the lady to complete the finger printing. So, around 10:30 - 11ish...she's finally done with their fingerprints. They were in DEEP conversation because I know they weren't just talking about their fingerprints. Finally, the lady get to me and is rather rude, she never makes eye contact with me, keeps brushing me off like I was invisible. I have no idea why she was this way towards me. Then, she asks me what I want. I say fingerprinting. She looks at my form and says that I didn't fill out the mail code. I'm like, oh! okay, I'll call right now and get the mail code. She goes on to help another couple behind me. The couple behind me said they will wait for me because they needed to get documents notarized. How kind of them. BUT, the fingerprinting lady (I think her name was RAJ) tells them that she'll just help them anyways. I'm like wtheck? She knew I had been waiting around for an hour and half!! Anyways, I get the mail code. And now I have to wait for Raj to finish up with the couple. OMG! She was talking to them FOREVER! It's now noon and my 5 year old niece is complainig that she's hungry. I feel so bad for the girl. She was so good too. We wait, wait, and wait. It's now almost 12:30. I try to keep my niece occupied with my iphone, but she gets bored of that. Seriously, Raj finishes up with the couple around 1 o'clock. By this time, I'm p*ssed! She seriously was just chatting with them about everything, where they came from, what kind of house are they buying. blah, blah, blah, blah. My niece kept telling me how hungry she was so I butt in on the converstation. I ask Raj how long will this take? She says she has no idea! I leave and don't come back. This place was terrible. I waited almost 3 hours at this store and for no reason. The lady was rude and I will not be coming back to this UPS store ever. I went to the UPS store off of Tracy Blvd -- I got my fingerprints done in 15 minutes. read more

I went to the store to ship some items and left an open box by mistake. I received a call from Amit the manager and he was literally abusing me and said never come to my store. I had to stop him to even understand the fact that I had left a open box. After apologizing for leaving the box, I gave it back to him just because he wouldn't stop yelling. I am never going to this store and will formally lodge a complaint to UPS regarding Amit's behavior. read more

Very slow with zero sense of urgency! This is worst than the post office ' If I had another choice ... read more

Notary is horrible. showed up at 2:25 for 2:30 appt. waited until 2:35 for him to show up. he then takes a walk-in in front of us. makes us wait 20 more minutes to finish with them. finally gets to us. while going over documents he wouldnt stop talking to other people about other business, making it take even longer. finally get done and mail our documents in. bank rejected them because he crossed out various words in the document that he didnt like. read more

Do not use this place... ridiculously expensive $5 to print one page black and white if i want to dropoff my package there... almos $2 for one b&w page... Their service is the worst and the fat lady that works there is super slow. I think my grandma is way faster than her... Do not recomment that place at all. read more

Indian guy working there is extremely rude. We needed to return something from Amazon so we dropped it off there. The package was delivered to us again the next day. We took it back there and he said they had no control over the deliveries of the truck drivers and stated to call UPS. We were like I thought you were UPS. He said he couldn't do anything else for us. We took it to the one on Tracy Blvd near Save Mart. Indian lady there fixed the problem, took the package and off it went to the right destination. read more

This store is usually fast witch is a plus. Recently visited to send a package with prepaid label that I used my phone for them to scan and they charged me for this. It was only a $1 but seems pretty ridiculous to charge you. So print label at home if you don't want them to charge you a dollar. read more

I went there to get passport photos. I waited in line for about 5-10 minutes. They have a sign that states they do passport photos there. Once it's my turn I asked for passport photos and they tell me that they don't do them anymore! Well, why do they have a signs-ups stating they do?! read more

My Husband and I had the most incredible experience today in this UPS store . The owner was so helpful knowledgeable and went way beyond the call of duty. In today's world you don't receive this kind of customer service. Also we were there for along time and his staff was so gracious professional and also very knowledgeable. Thank again Paul read more

Requested my ralph lauren package be delivered to this store, figured it'd be safe and also wanted to ensure I received it since I live in apartments and I'm at work most of the day. Received an email that my package was ready for pick up and a worker there by the name of Vanessa even signed off as receiving the package. I get to the store within an hour just for them to say they did not have it. I told them multiple times a worker signed off on the package not even an hour ago and I even seen vanessa herself and all they said was "it's not here". Extremely sketchy. I even spoke with ups customer service who also found it odd that a worker signed off on a package that supposedly wasn't there. Don't do business with this store. read more

A waste of time and money. My family and I have been a customer of UPS stores for over 10 years and have NEVER had anything bad to say about one of them until today. This store has no sense of what customer service is nor do they care to move faster than a snail. Spent an hour and half waiting to send a fax today. They said it was a "communication error" with the receiver. Went to a different UPS store a mile away and it took them not even 10 minutes. My third time at this store and each time I witnessed some kind of issue. I am so upset that I rented a box from them. A waste of time and money. Contacting corporate immediately. read more

printing here sucks. got my usb and it is not supported?!!!!! this is a printing company! fedex is better in tracy picture below shows at fedex it takes everything!! read more

The UPS Store - Shipping Centers Near Me - Tracy, California

Honestly worse Ups store we have been in. We needed to have something notarized and it took almost an hour, we were second in line. The man keep on distracting himself with pretty much anything. Totally suggest everyone to try a different location before coming to this one. I guess this time the bad rating was acurate read more

I dropped off a box and required tape to seal it. I was told by the employee I needed to pay $1 for the service. All UPS are doing the same. I contacted 2 other UPS stores in my area U03421850 & U08761260. I was informed that they have tape on the counter with no charge. read more

There was this old girl (a very wrinkled face) with black hair, who was a bit chunky, (for description purposes). Working on June 15th, she was extremely rude, no need to be bitter to customers. UPS needs to hire better employees. Will not be returning. read more

The owner is so rude! I won't be back. He does not know that his customers (or ex customers) can go other places. I highly recommend doing so. read more

I just dropped off a package and the manager at this store (middle aged Indian guy) was so rude. He greeted the lady in front of me with a smile and by name, when it was my turn to be helped. ..he just look up and said "put your package there" and pointed to the scale...no hello, can I help you...nothing. Then he printed out a receipt and then told me, the CUSTOMER, to carry my package and put it in the pile of packages to be picked up. read more

I've had a box here for almost 20 years. If i could switch easily I would but I use it for business mail and would have to update everything. Up until now it's been a hassle I'm not willing to deal with but lately I'm just about ready to make a move. TJ & Raj are nice people but their refusal to hire anyone to work in the store has been a real challenge for me as a customer. Ashley was the young lady that worked there for a few months and, as others have said, she was a rockstar. Vanessa works the morning shift alone and can handle things on her own. She's awesome. She's a real treat to deal with and always takes care of business. Once TJ gets there it's like molasses in winter. Last two visits I was in line about 20-25 minutes just to grab a package. On both occasions people behind me left. He keeps promising to hire someone but for $14 an hour there's a lot of pressure and newbies don't last. You pay peanuts, you get monkeys. Last guy he had was there maybe a couple of months before he bailed. As a business owner you should be the first one there and the last to leave. Many times I'm waiting in line and he's in the back doing whatever he does back there while the person on the counter is overwhelmed with customers, Amazon deliveries, UPS packages and regular mail. If someone shows up needing a notary, forget about it. He's never in a rush and just plods about like he has all the time in the world. Very frustrating. TJ, hire some help or you'll lose business. The other two UPS stores in town always have at least two or three people (mostly 3) on duty at all times. Never a wait there. Might be making that switch unless things improve. I'll update towards the end of the year. read more

I went there today to drop some returns and they were closed 40 mins earlier and not just this store but also the closest one. Just so you update your hours and don't leave us frustrated!!! read more

Always a line, not because of volume but understaffed and slow. Owner is fielding phone calls, trying to help, just making things even worse. One store employee tries but can only go so fast and this is a frequent occurrence. read more

They close early if they are slow so their hours on here are not accurate stay open till 7 just like you say or update your hours on line people work and get off early to make it here on time to get their package And your closing early ?!!!! That's horrible unfortunately I can't have ups send my package somewhere else otherwise I would..... how are you going to tell me wrong information??? Where you there?! NO!! I showed up 30min prior to 7 and I pulled the door and I made a big deal about it and the guy let me in but I had to argue with him about being close prior to closing hours listed on line and he told me they close early when they are slow I told him if you guys due that then make sure you change your hours!! I was obviously in the right so he needed up helping but that's besides the point if I wouldn't had made it a big deal I would have not been helped !! read more

For the third time my stuff either takes months to get to where it's belong. And now my stuff is missing. Why would you leave all the usps stuff outside in the floor for other to steal? I'm not coming back even though you are the closest. read more

After one of my packages was not delivered I got a ups slip saying my package would be at this store I called the next day (Saturday ) and asked if they could verify my package was there they told me they were to busy to help me .... Weird but I let it slide I called again today Monday and they once again said "can you call later we're to busy to help right now " I said no I can not that isn't good customer service may I speak to a manager HUGE REGRET the manager was by far the worst the employee was at least kind soft spoken the manager was rude from the get go when I explained I wanted to verify my package was there before I got my kids in the car she said " the girl told you were to busy to help you can call later " I told her no I will not that isn't how customer service should be she then said "what are you doing that you can't come down here yourself what are you so busy with" I was shocked and pissed I hung up before I started to speak to her negatively asked....called the actual UPS company and got all my answers and help and they made sure I don't have to go to this store!! Never in my life have I experienced such bad service after reading the reviews I can tell I'm not the only one who feels this. read more

This UPS store is charging a ridiculous amount for a box to return shipping item to Amazon. They charge me four dollars for super small box. I would not recommend coming here read more

They are friendly, they take my outgoing USPS mail, and they offer a computer workstation, and printing options. It seems like I'm always in this shopping center, and so it is super convenient for me to quickly run in when I'm out and about. read more

Ok the policies in this place suck! They charge u $5 to re-print a shipping label! Their own label! How stupid! I even just emailed one to them which would only require them to print in on a plain letter piece of paper and they still wanted to charge me $5! How stupid is that?! If it wasn't a label but any other kind of document it would be a fraction of the cost. I would have used my own tape anyways! They are overpriced and they suck. Enough said. FedEx and USPS here I come! read more

I went to this store because AT&T told me to send back my old modem. My modem came with a huge BELKIN backup battery. UPS told me that AT&T doesn't want it....So what am I suppose to do with it??? I guess I will use it as a door stop..idk. Anyways there were two people working, one doing a passport and the other handling packages. No acknowledgment when you walk in the door. I waited 10 minutes until the employee was done. In that 10 minutes, 3 people came in and decided they didn't want to wait. To bad I had too, else I would've went somewhere else. The employee was not friendly and made me feel stupid for bringing that damn battery in. SLOW! read more

I'm not really sure why people are giving this place such low reviews. I own a fairly small business and I come here to get most of my letters and packages mailed out on a weekly basis. The owner is incredibly nice and is very attentive to a customer's needs. Sometimes they can get busy, but they do their best. Probably one of the better UPS stores in Tracy read more

It's took 61/2 hours to print 18 pages!!! The mgr wasn't there so they couldn't access the email!! Why have online when it isn't accessable

i had a pleasant run into this ups store, the asian girl was super nice and adorable! she actually made me feel assured that i could leave my package there without feeling all worried pretty good customer service ! read more