Very disappointed in their service today. Always gone there and never had an issue before. Got there 4 minutes prior to their closing and they had locked the door. They heard me there when I initially tried to open it but ignored me. When a delivery driver came out, I held the door snd asked if I could mail out a document and the man rudely nodded no instead of politely saying "sorry we closed early". Would have made this review different. Customer support doesn't seem to exist these days. Why keep store timing till 7pm when they plan to close at 6:55pm??? Being a part of Tracy community, sharing both good and bad experiences is important to me. Will definitely share this one with all the groups! read more

Stopped by at 2:45 ( they closed at 3:30 on this Saturday for Memorial Day) and they were already closed. Usually wouldn't bother me but I planned my day around dropping off these packages and they decided to conveniently go home before their listed closing time read more

Their notary services are the best , The notary girl here is very responsible, has great knowledge about passport size photos cutting , very kind positive attitude , great place to visit read more

The staff at this store are great! They are quick and efficient. They are very helpful when I send my UPS packages or my Amazon returns.

My package was dropped off at 11:15 am and at 1pm the clerk stated he hadn't checked it in yet and was too busy to check it in and give it to me. There was no one else in the store and he said I would have to come back at 3pm. Extremely unprofessional and unwilling to help. read more

Came in today to do a live scan finger print and Laura was the one who helped me out! She is so helpful and so sweet!!! Hopefully you all get to be graced with her service when you come in!! read more

Spent the day at the DMV, and I had to have a document notarized. I was helped by Laura and she was very helpful and professional. I was helped within a few minutes and she took care of everything quickly. Great customer service! read more

The service is excellent at this location. The manager is very helpful. I would recommend this UPS to go mail packages at. read more

I have lived in Tracy my entire life and have been to this UPS many times. I have never had a bad experience. The employees are really nice, especially Alex! She is really enjoyable to talk to and I would definitely recommend this location, even if it is just to go in to talk to her! read more

I am a regular customer here. The notary Vish is the best notary. Today we went for oci application for my daughter He took care of things very well at a reasonable price. This is the go to place for mail, notary and print services. Thank you Vish. Santosh. read more

Omg!!! Such nice staff members. The line was huge and they got me in and out quickly. I won't go to any other ups store

We went to a different UPS location first and saw that the line was long and the employees didn't seem very sure of what they were doing. We then came here and were helped immediately. We were helped by Jacquelyn who was very nice and had a small conversation with us. She seemed very sure of what she was doing and got us in and out as quick as possible. If you're gonna go to a UPS store in Tracy, go to this one hands down. read more

I've come in here several times and I each time I've had a great experience with the customer service. Don't be intimidated by any long lines you might see upon entering. The people who work there make sure that they do the fastest, yet most efficient job at getting you out of there. I especially had a pleasant experience with Laura. She's upbeat, friendly, patient, and smiley and seems to enjoy and appreciate her job--which I find can be rare these days in a customer service-oriented job. Thanks, guys! read more

Worst UPS Store ever, DO NOT get livescan service here unless you want to lose 80+ dollars, took a week and a half and my employer still had not received it, turns out their system was down the day I went and got it done. Called them on the phone to get my fingerprint fee refunded since I was tired of waiting for them to fix their system. Right after the call I went into the store for my refund and it turns out that it was sent and they couldnt give me my refund, what a WASTE of TIME and Money, worst customer service ever, and I believe it was the owner who helped me. read more

I try to ship a package to my company from this location using my company's account number, but unfortunately the clerk couldn't figure it out. He said he couldn't even look up the account number for some reason. I've shipped hundreds of times this way from other UPS stores and never had an issue. I'm not sure if it was lack of knowledge or whack of willingness to get it done, but I had to leave without shipping the package. read more

Fast and friendly service. Just wish there were more parking at the section of the shopping complex.

Customer service is negligible at best. I called to find out when the last pick up was on Saturday. I was put on hold, and after 15 minutes just before I got there I was cut off. The woman who worked there was closing (before posted closing hours) and said she was with a customer which was why she didn't bother answering the phone or even coming back on and telling me she was busy. Unacceptable customer service. I understand dealing with an in store customer but you don't leave someone on hold for 15 minutes without at least letting them Know what's going on. And as it turned out I had to turn around and go the Livermore to drop my package. Had I known I would have gone there directly. Thank you UPS store for wasting my time. read more

I have had a box at this location for several years and it is a great location with quick and friendly service. I had used other locations in Tracy and this one is far superior. The staff always greet me by name and are very knowledgeable about all shipping options. I am relocating and sad to say goodbye to my favorite shippers, so wrote this in hopes that someone would utilize their wonderful services. read more

Employees were ZERO help. I was returning a tablet. The girl packaged it up and said $17.35. I was not paying $17 for a box. I asked if there were cheaper boxes and she says yes. Nothing else. Didn't get it or show me. I had to ask. .uuhm, can you get the cheaper box. Do you have packing stuff? ...she was just plain useless. I'll go someplace else from now on. The swipe machine has the nerve to say "How can our friendly associate "C" help you today.?" read more

Been using this stores services for a few years now, and haven't had any problems at all. The service has always been helpful and friendly. I have a mail box at the store and have shipped out packages from this location, all with out any issues. Thank you and keep up the great work! read more

Very happy with the service provided by Alex. I was shipping wine across the country and Alex was patient with figuring out the best way to ship to save me the most amount of money. It still was very expensive to ship. $65 to ship 5 bottles is a little pricey. read more

Very expensive to pack or ship anything. The notary is not always there. There are better reliable and cheaper alternatives out there. Not my first choice for any of my needs. read more

I arrived with two over-flowing, poorly packed boxes to ship. I fully expected to have to purchase boxes, packing materials, etc., and having to pay a lot for the supplies + the help I would need. To my delight, the young lady at the counter seemingly magically repacked my boxes in moments and sealed them securely. The next pleasant surprise was how inexpensive the shipping costs were. My fear of sending large or heavy boxes via UPS has evaporated. read more

I needed to send out a 2nd day air package and it got there on schedule. Staff was very helpful, efficient and friendly! Will use them again for sure! read more

Carefully bubble wrapped and packed an irreplaceable package for me... they really went the extra mile! The staff is very helpful. It is a popular location, though, so make sure you have a few minutes to spare when you come in. read more

Love this store... Everyone is very helpful and courteous. they acknowledge and greet everyone who comes through the door, regardless of what they are doing. When I'm in a hurry and have to ship a package I usually have the package ready when I come into the store. If there are several people in line ahead of me, they allow me to just drop it off... I don't need a drop off receipt and in the 4+ years I've been using this store, I've never had a problem with any shipments. I also like the fact that when I walk in they just automatically grab the mail from my mailbox and bring it to me. I highly recommend this store!!!! Ashley is an absolute "GEM" to deal with!!! read more

Always had great service here. When people complain about the costs they need to see all postage costs has risen. Go figure. Like Sheila. Would love to see your receipt. Show proof! I get tired of people ranting and no proof. Makes me wonder if they are associated with another competitive store and make things up read more

Had 109 pages to fax, but the fax machine on the receiving end kept saying busy. The owner continued to try for three days and finally completed all the pages. He was very professional and friendly and even called me when it was all faxed. Great Job. read more

Went into the store looking for a UPS dropoff on a Friday, person behind the counter said he'd take it. These were important papers for a closing on the sale of our house on the East Coast. The following Tuesday morning, day of closing, title company doesn't have paperwork, says tracking shows still at store. Really? So with overnight service (should have arrived Monday) doesn't even have it on the road by Tuesday, just sitting there. Will NEVER use this UPS store again. Doesn't matter if the shipping fee gets refunded, this delayed the closing on our house out of sheer disregard of doing their job. read more

Had UPS send three packages here instead of my house because I didn't want them stolen. Got emails that all three were delivered, went to pick them up, only two were there. The older guy that was there searched all over, checked his log, sure enough it was signed for by them, but no package. So, since it was the end of the day, he said he would follow up with UPS cause they have a new route driver, who probably screwed up, and he'd call me when he figured out where my package was. Imagine my surprise when I get a tracking notice from UPS that my package is being sent back to the shipper...because it wasn't picked up in time from the UPS store?! I WENT TO THE UPS STORE. THEY SUPPOSEDLY DIDN'T HAVE MY PACKAGE! He was supposed to call me if/when he found my package, not send it back. Thanks for nothing. It's a good thing there are other UPS stores in Tracy; distance is about the same from my house and hopefully they can actually keep track of packages. Oh, and the store smells like BO. read more

Customer service is the best here. They make it so easy to send packages. The people that work here are always friendly and fast! There is hardly ever a line because they know what they're doing. read more

I've been coming here for the past several years. The staff is always friendly and professional & go out of their way to help, IF they have the EXTRA time and availability. There are a few days that the store seems short staffed and that definitely gets a little frustrating. Thus the 4 out 5 stars. Recently I had an issue and brought it up to one of the staff members, he explained the situation and apologized for the miscommunication. read more

Although it may be expensive, when asked they gave me comparisons to make shipping less costly. The atmosphere is warm and friendly and I never had a problem with any of the services I receive there. read more

I've shipped out of this store twice now for my business. Ben helped me the first time with my package for an overnight delivery. My package never arrived. I called the store, spoke to Ben. He said it was UPS fault because the trailer was late to arrive in Oakland from Stockton. He also said that there it would be 3-4 weeks before I will get my refund, its now 5 weeks. I went back today and they have the WORSE customer service and store manager ever!!! I'd rather drive to west 11st! The manager (Paul Mistry) came out from the back, it's obvious he's been eating because he wiped his mouth with his bare hands. He just stared at me with two packages on the counter. I asked him, can I ship these packages 2nd day air? He said sure. I hand him the address, he starts typing it in. Mean while, I asked him about the status of my claim. He told me i won't get any refund because of bad weather conditions. I said I spoke to Ben and emailed him a bunch of stuffs, with value over $100. My total bill was $180.00! He looks up my claims on his computer and told me when they receive the refund they'll give me a call and also said they'll look into the claims tomorrow and get back to me. So I left it at that. In front of me were 2 packages, the smaller one is 8x8x8/2.15lbs box billed at 9x9x9/5lbs, Plus fuel surcharge $4.33 and cms processing fee, 2nd day air $39.35= $43.88. The larger one was 10x10x10/4.20lbs billed at 11x11x11/8lbs 2nd day air $52.45, fuel surcharge $5.77 plus cms fees = $58.42. He tried to sell me one big box since it's going to the same address in MN. I asked him how much was it, he said $128.00. I told him no thank you. He prints out the shipment receipt and asks me to pay $102.30. I asked him to print out a copy of the shipment revisit he disregard my request. After I signed my copy of the revceipt he hands me a copy of my receipt with tracking numbers on it, asked him again to print me copies of the shipment receipt. He reprinted me one, the other he had to make a copy at the copy machine. As he walks back to the register where I'm at, he told me, "Tell me next time that you want copies". I said, "I asked you and you said it was going to print out on my receipt". Then he said, "I'm not Ben, I don't know what you want, so tell me next time!" I get my copies and I thank him as I leave the shop. 15 minutes later, I get a phone call from the "other" store manager, stating that I went in and chewed up Paul! I said that all I asked was for him to check the status of the claim. She interrupted me and said, he had no idea about my claim because Ben was the one who handled it and That I should have explained it to Paul in details. She said the reason why the claim took long was because they needed a persons name. I told her, I sent an email to Ben with all the information on it over a month ago and she said they never got the email. I told her I'll reprint the original email that I sent to Ben. She said her name was Vanita Mistry and she'll be the main contact for my claims from now own. I also own my own business and highly DO NOT RECOMMEND this store. Ups Store #4828 read more

Whatever lady was working there today was so rude and made me feel dumb when I was trying to ship my rental textbooks to them. I ended up leaving and went to the UPS store on 11th street instead. read more

Go to Mail & More, super friendly and $15 monthly mail box rental. UPS Store on Naglee are slow, and are $25 a month!

Warning to unsuspecting customers: if you have a prepaid UPS package you're fine, but whatever you do don't let them mail regular USPS packages for you. I made the mistake of doing that once, and their scale claimed my package weighed more than it did on my accurate scale at home. In addition, UPS stores are franchises and the individual owners decide how much extra to charge you for the convenience of mailing USPS packages. A small surcharge, like maybe 10% or something, is completely reasonable, but a lot of UPS franchises charge way more than this, and if you ask them what the surcharge is they won't tell you and will claim they don't know and it's programmed by the computer or some such BS. I'm not sure what this particular franchise charges because they wouldn't tell me, but based on my experience with their scale I have my suspicions. read more

Warning!! Do NOT use them! In two years they raised their rates from $15-$25 for a small mail box rental. They said they don't have to notify their customers of mail box increases! We either stopped receiving our mail or they give you a notice weeks after! Also. they have a policy if you do not pick up your package within 5 business days they will charge storage fees!! It doesn't help if you don't get your notification on time!! Complained several times about service being so slow. They are very under staffed. Go Somewhere Else!!! read more

extremely poor service, wait almost 35 minutes just for copy my document on Saturday, and one of the old guy something starts with name B ,, was too slow,,, this place succckkkkkss... do not waste time here ... GO TO OTHER UPS STORE, this guy even don't know how to notarized documents... what a joke,,, ??? read more