Service is usually quick even when the line is long. The sales people are always helpful, friendly and professional. I like that this store is open on Sundays. The only negative is parking is bad on Cedar Lane. read more

Made a quick stop to drop off a package. Didn't have to wait long, was done in couple of minutes. Got the confirmation receipt for my package. The store has most of the regular UPS services including printing, notary and shipping goods. The store appeared little gloomy and messy to be. Seems like it has aged a lot. Nevertheless great value and service for the town. read more

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Albert Piney the supervisor is amazing! I had a last minute drop off before I left town and he was more than accommodating and very nice to dwal with. I definitely recommend tbis store and Albert! read more

Rude employees but more importantly, do not deliver packages. Money lost and time wasted. Dont go here.

I want to start this review by saying I work in healthcare and this was my one day off a week not working. Instead of running a few errands and relaxing, I had my entire day derailed by this place and their poorly trained staff. I would rate this store 0 stars if I could. I tried returning my package yesterday through Amazon. If any of you have done this before, you know you can just drop the item off at UPS and show them the code. The cashier here said it had to be packaged in a box with a mailing label, which was false. I showed him the return screen which said UPS would package it. He kept saying "I've don't this 600 times, you don't know what you're talking about". He was just so rude and condescending. I then show him my return screen and he says that Amazon is wrong....??? How ridiculous is that. Apparently the company that ordered the return has it wrong, yea right. So I go to another UPS in Hackensack to return the item (Who confirmed it DID NOT need to be boxed), but this Teaneck location had mistakenly accepted the return already so i couldn't do it through another location!! I called this store to make them cancel it, but they said it wasn't possible. They never explained why, just said they can't fix it and hung up. They make so many mistakes. Amazon had to completely cancel the return and I had to use another vendor to return my package because ups customer service couldn't undo this locations mistake since the store closed early yesterday. Most of my day off was spent fixing their errors. They really need to do their jobs better. All they had to do was scan my QR code and take the item, but even that was made into a huge issue. They operate poorly. read more

I came in to get a quote about shipping boxes to Alaska and to buy the boxes and the associate who helped me was very knowledgeable to all my questions. I also liked that he took initiative and asked me questions that I never even thought about asking which was very helpful in me making an informed decision. They also have a Notary Public which is good to keep in mind for future reference. read more

The UPS Store - Front desk - Shipping Centers Near Me - Teaneck, New Jersey

Extremely discussed with the service ! Not sure but I believe it's the manger , he sounds like a robot (monotone) , he is arrogant and condescending - don't expect to use their tape , there's charge and u can't tape it urself " it's a safety issue" - they won't look up ur label code , there's a charge for that too - don't use this place unless U need to drop off something that Has already a label and taped - not worth the trip , unless u like being spoken down to and or experience a lack of service - Good luck - go to staples - read more

The UPS Store - In the middle of the block ; old looking on the out side and dirty and disorganized looking inside - Shipping Centers Near Me - Teaneck, New Jersey

how the hell did this store get 4*. They are the worst I have experienced. do not go I went into this UPS Store on Cedar Lane, Teaneck, NJ a couple of weeks ago. I have never received such poor customer service before. I went to return a package to Temu. I had the code which I was able to open up at home. I was having trouble in the store and the rep said I can't do it for you. I thought he could assist me because he may have had experience in opening the codes where I have had others UPS stores assist me. Next thing I know he grabbing a package directly over my head from the next customer. I looked at him and said "I have never seen such a rude customer service rep. before." He asked "what did you say?" I said, and I was calm the entire time, "you did hear me correctly". He next said get out of this store before I call the police. I said "the truth hurts, doesn't it?" I said please do call the police as I would like to do a report how you refused me service for no reason. He didn't do shit. I asked to see the manager and he said I am. OMG, how is this possible, that a rude person can be put in such a position. I had another appt and couldn't wait to figure my code out. I later went to the UPS Store in Hackensack, which I give a 5 star as they not only helped me with the code, but was patient. I give high regards to the employees in Hackensack, they were all helpful and patient. DO NOT GO TO THE UPS STORE IN TEANECK, POOR SERVICE, RUDE MANAGER. read more

Amazing service. Went on a Sunday afternoon, super friendly greeting and very helpful beyond what's given these days! So refreshing to get this kind of service!!Thank you so much, you made my day!! Happy Holidays! read more

The customer service is horrible here. They didn't try to help me when my package said it was delivered but they didn't have it. I don't recommend this ups store at all. read more

Since the last review, a few things have changed; new management and knowledgeable service being the biggest. The store manager, Zach, has been very helpful with all of my shipping needs. But there's more to this store than shipping. They offer a wide range of services from printing to copying to mailbox rentals. There are a lot of services offered at reasonable prices. I've used their printing services several times and their work has been exemplary each time. The only problem, and it's a big one, is parking. This area of Cedar Lane is packed with businesses but there isn't enough parking to go around. If you're here to just drop off a package, then I'd risk double parking. But if you know that you're going to be spending some time, then it's a crap shoot. But it may be worth the work... read more

The UPS Store - Shipping Centers Near Me - Teaneck, New Jersey

I needed documents notarized and Daniel was very helpful, professional, and courteous! The store was very busy and there was a really long line but I still received personalized service. I recommend the store, thanks again! read more

I have been renting a PMB box there for the last couple of years. I run a small business and every time I go in there everyone treats me great. They know me by name and they even store addresses and people I ship to regularly so I just give them a name and they take care of the rest. I appreciate the work they do and the product they supply read more

I needed quality, high-end looking nametags for a conference I was organizing and emceeing. After a recommendation from a friend, I reached out to Sam and team this UPS store to get my name tags done. It was a complicated order with 150+ names and color-coded nametags based on position and I had a short turn around time. They delivered! The nametags were perfect and made my event a success. Thanks for making me look great in front of that participants at the conference. read more

FOLKS THIS IS NOT A UPS STORE THEY ARE CONTRATORS, They will steal your package and than blame it on UPS because they are not UPS Employers. Be Very Careful If you are using this location for shipping please make sure your package is closed and sealed and do not tell the young kids at the front desk what is inside the package because if it is something that they like the will steal it . I shipped my Kids Nintendo Switch to Nintendo for repair a month later Nintendo never got the package, went to the UPS Teaneck Store and they said to put a claim with UPS because they are not a UPS store they also stated that they Hate the UPS Store and that they are only contractors. I Contacted The Real UPS company and provided the tracking number provided by the Teaneck UPS and there was not records of shipping from the Teaneck store. I went back to the Teaneck UPS store all they said was to call UPS because they had nothing to do with it even with me having the payment receipt and tracking provided from the Teaneck UPS store they totally refused to take responsibility. The Nintendo switch that I shipped was equipped with a Tile Mate Gps Tag tracking Device and the last checking location of the Nintendo switch was 3 weeks after the shipping date and the location showing on the GPS was Teaneck. I have asked the Store manager to review the cameras an he stated that those are Dummies cameras and that they have never worked. read more

This is a GREAT store. Everyone is helpful and courteous. However the person, HENRY, who HELPED me today, Sunday, was EXTREMELY helpful and PATIENT. He went above and beyond to help me mail my packages EVEN to the point of talking my daughter through to return a package. Many many thanks, Henry. I SO APPRECIATE your help and professionalism. Rita Cottone read more

I needed to have a single page notarized. I called ahead saying I was one my way. After waiting patiently in line, I walked to the counter and was then told that Notary services had just stopped. Would have been nice to know that the cut off for service is the time you get to the counter and not the store itself. read more

I love the staff !always polite ! 5 years of GREAT SERVICE! Not sure what others say or think! I know from personal experience there GREATEST read more

I enjoy the service of the store but find the employee named Daniel intolerable. I've read the positive reviews about him but opinions about him seem to be shrouded due to the fact that he hides his rudeness behind ingeniune politeness. He is passive aggressive, arrogant , and plain old rude. His vernacular is impressive for such an ignorant human being. I will not be back to this UPS store. read more

I like this location and the team there has served me well over several years. If you have any experience with having packages shipped (domestically or internationally) then you would quickly realize that their fees are fair and reasonable given the services they provide. Yes, any additional service required associated with prepping your package for shipping (if you did not prepare it properly at home beforehand) might incur additional fees - this is to be expected and not unusual. Finding parking close-by can be challenging particularly during the peak of business hours and during the afternoon weekday rush hour. Pretty typical for that stretch of Cedar Lane in Teaneck. Overall, I recommend them and will continue to frequent them for my shipping needs into the foreseeable future. read more

I've been using this UPS store for many years. The service is excellent. It's a very busy store but they always that the time to greet you by name. If there should be a problem the handle it politely and promptly. Thank you Zack,Daniel, and Albert. read more

DO NOT use this UPS store. The staff here will lie about when a package can be delivered just so they can make a sale, even explicitly confirming that a package will arrive on time when they know that it will not. They also will not cooperate with customers working with their credit card companies to get issues remedied, as the person who answered the phone refused to give his name and cooperate. Because of my horrible experience with this location I will NEVER use UPS to ship anything again. read more

I want to go out of my way and make a five star review because when I was returning amazon packages they did not charge for helping me pack a few boxes. Other UPS stores have a policy where they charge one dollar per box that they have to tape up. Store is a little dated and parking can be difficult at times, but the experience and attitude made up for it! read more

I love this store!! It has a small-town feel, although UPS is a major national company. I feel like I'm going to visit family. Daniel, Matthew, Damon, Albert, and Zach and the other employees are all courteous and helpful. The store is careful about distancing protocols and everything is clean. They have done my printing in a timely and professional manner. I've been coming to this store for years and I can't even count how many art projects would not have been possible without it. Kudos! read more

We needed to have invitations printed for an event and I came in here looking for help. Everyone was so kind and patient with me as I decided between sizes and print options. They cane out wonderful- the price was great and the service was excellent! read more

I rarely rate business's but I am must say how friendly, helpful and courteous the staff at this UPS location are. They know me by name when I walk in,they immediately ask what help I may need. Daniel for one is a gem. He is so genuine and hard working . He and the rest of the staff are just amazing .Its by far my all time favorite UPS. Thanks guys- Lorna B. read more

Have had a box here for years, the team in here is amazing. They are all extremely helpful and go the extra mile to make sure you get what you need. The post office in Hackensack was the worst and being able to go here to send my packages has been a blessing. I have also printed promotional material here, its cheaper than Staples and in my opinion the quality of the work is way better,. read more

I don't even live in the area but I come to this UPS store to see Daniel. He is so friendly and very helpful! I hate returning items and his attitude and professional help make the experience much better! read more

Always fast and friendly service. The team here is very thorough and I know once i've sent off what I need, they will expeditiously take care of everything. read more

Rude. Unnecessarily so. There is an African American young man (forgive the descriptor, I did not get his name) who is plainly rude. I am not from this area and needed to ship a pkg. From the moment I entered the store and engaged with him, his sarcastic demeanor and quips as I asked questions related to our proposed transaction led me to leave and take my business elsewhere. I have a real issue spending money anywhere that doesn't value its customers or my money. No thank you. read more

Absolutely disgusting customer service mainly by local manager Daniel. UPS should be ashamed of themselves running a branch/frenchise like this one. the package have been lost and UPS call center keep sending me back to Daniel the store manager which have been avoiding my calls, never get back to me nor to my wife. I paid 100 USD for a shipment and have been completely neglected. I recommend anybody to avoid getting to this store by all means read more

All UPSes are bad, they are individually run so are always disorganized and you never know what you are going to get service wise. I've been to some bad ones (are there good ones?). The guy who runs this one though is amazingly patient, friendly, and knowledgeable, even when faced with a long line piling up, a customer who is not very friendly or understanding, and a terrible employee for help. I was so impressed with him! Keep being you guy, you are rare! I give four stars not five because the other guy working there was quite possibly the worst. read more

I have received respectful competent service every time I have used the Teaneck UPS. After reading some of the negative reviews, I felt offended that people would call the workers and owners animal names, I.e. "monkeys". That is so inappropriate, unacceptable and probably racist. I am glad that the store is in Teaneck on Cedar Lane. If I have a complaint, it's that the UPS truck is often doubled parked in front of the store which makes driving past the store difficult. However it is a sign that your packages are being picked up and delivered in a timely fashion. read more

Just wanted to take a moment to revise my original post. After submitting a formal complaint, Sam, the store owner reached out almost immediately to apologize and remedy the situation which was appreciated. Original post: I wish I could rank the overall experience and the store owner separately. Because I have had very pleasant interactions with the store manager, Zach, for the last two years, I feel obligated to give more than one star. I went in today to terminate/not renew my box (today being the last day I could do so before it would be seen as overdue). My business partner called the customer service number to find out what needs to be done to properly terminate since this was not just a personal box; she was told both parties need to be present otherwise I would have just returned the keys myself. Daniel was assisting us in this process and was being rather helpful, asking the questions he needed to and attempting to explain the forwarding fees (which I was not pleased to find out about today but was not at all Daniel's fault), when I hear someone from behind us barking answers at us and talking over Daniel and myself. I assumed by the presentation and how rudely I was being spoken to that this person was a disgruntled employee because not once did he come over to introduce himself as the store OWNER. He instead just spoke over me and interjected whenever Daniel tried to assist us further. This man then told us how a termination works is, "after 7 days that you don't renew, then you will be notified via email that your box has been terminated". I stated for business purposes (and for my own peace of mind because of the treatment we were receiving) I wanted confirmation that our box was closed. This man asked for an email address I wanted this sent to and he became visibly annoyed when I asked for the confirmation in writing. However, Daniel was very accommodating and apologized believing he was the one who had offended us and I assured him it was not him. I stated to him that I would call Zach to let him know that he was doing a great job, because I feel good service deserves just as much, if not more, recognition as negative ones. I did not find out the disgruntled employee was in fact the store OWNER until I was handed the confirmation letter with the name Sam Roney "Store Owner" at the closing. I only wish I had this interaction with Sam sooner because we definitely would've taken our business elsewhere. I will be sure to follow up with UPS Customer Relations. read more

I entered the UPS store last week to ask about sending some gifts to a relative overseas, having never sent items out of the country before. Fortunately, Daniel and Zach were able to guide me through the whole process in a courteous and proffesional manner, and went above and beyond in explaining all of the options available. I will definetly return to this store to do all of my shipping in the future! read more

They were very attentive and anxious to get my box shipped. Every customer was greeted as they entered. Nothing to complain about. Well done! read more

I needed to have a document notarized. They have a notary public working for most of the hours that they are open. They charge $5.00 for the service which I found to be very reasonable. read more

If I could give 10 stars--I definitely would!! I was just there and I was served by Daniel. I have NEVER EVER been treated as special from any store employee as I was by him. I came totally unprepared with my wrapping. As I was looking for a corner to lie my 2 boxes down so that I could tape them and label them, Daniel instructed me to bring them to him. He said he didn't want anyone to have to do the work. He taped my boxes up with his tape, even though I had brought my own. I never would have done such a professional job as he did! He then took my label and put it in a plastic sleeve and attached it to the box. And then ever so kindly he said to me 'can you lift this box?' I said yes. He then said Unfortunately, I can't deliver this box for you, because it's a Fed Ex label but you can take it right down the corner to the Walgreens because they have a drop box there. What a sweetheart!!! Thank you Daniel---you are a true gentleman and extremely professional! read more

This is one of the worst businesses I have encountered in my life. I tried to ship artwork overseas. First it took them over a day to give me an estimate and I had to leave the boxes on site. When they finally came up with an estimated price for the shipping, it was over a thousand dollars which I had to turn down. When I came to pick up the packages, the guy at the counter was rude and pissed off that I wasn't going through with the shipping after "he had put in all that work." Unfortunately, I didn't feel responsible that the employees never learned how to price oversea shipments and that it took him a day to figure it out. I paid them for the packaging services and shipped it USPS for fraction of the cost. The real kicker to this story is that they actually charged me over $1000 for the shipping that I turned down! I disputed the charge with my credit card company without issue but the store owner and their employees are bona fide crooks in my book. read more

I love this store!! The staff are courteous and pleasant. They've always been very helpful to me. The manager and other employees are friendly and their prices are reasonable. They printed out some materials for me for literally $100 less than I would have paid at Staples, and they gave me highly personalized service. Kudos to all of them. read more