Shipped me the totally wrong item. I returned the item and they then claimed it was not what I had received. I had pictured that included the packaging that it came in. Now they won't refund my money and I bought the item through Amazon! I am out over $1,800 and have to work through my credit card company to reverse the payment. Total fraud. Be very careful. read more

One of the worst services ever, they take extra money in the name of customs and don't update you on the delivery. Reply two days after asking for update took more than a month to give me delivery updates and even after that I did not receive my package. As an international student don't ever use their services. read more

I have used their service thrice and it's been a bad experience every time. They have pretty strict process for shipping from India to US, and ask for all sorts of ID proofs, etc., which is understandable considering it's going to be International shipment. But, I think they have a quality check after pickup where they open the package and check everything again, and shoddily pack everything back. All the packages which I received were in pretty bad shape inside with food falling all over the box. After our first experience, we sealed the jars with duct tape to avoid spillage. It looks like they opened the jars and did not even close it tightly. It has just been a bitter experience considering the price we pay. read more

they have lost my two shipments name ismail . Pls see attached messages they are holding me ransom saying I still have to pay them even if they did not do shipment and have no clue where my package is read more

Worse service high charges We received parcel was open and we send USA to india receiving after 10 days rakhi damage read more

These people are extremely unprofessional, I used them to mail a large sum package and they claimed ti was never received, they were rude and nasty about the whole situation and offered only brisk rude messages. DO NOT DO BUSINESS HERE YOU WILL LOSE YOUR MONEY read more

Used them a few weeks ago to send a parcel from NY to South Africa. Several days later the package was returned to me.... no explanation. Upon inquiry Bombino told me they thought it was going to India and there was a mix up. Not to be recommended. read more

We recently used Bombino for shipment to UAE. They have the most pathetic & third rate service ever. After charging as per market rate i have been chasing them for the delivery which was scheduled 2 days back. They have tied with some local delivery company which is equally sicckkk. DO NOT EVER USE THEM!!! read more

Unfortunately I cant rate 0. It costs 15$ to send documents and it is very cheap but pray god daily so the courier can be delivered. Worst customer care read more

Well, I used Bombino Express located in Edison/Iselin NJ and they were outstanding. I had to get a parcel shipped from Italy to India. Not only they gave me a superb pricing but were very easy to work with. Their India counterpart was equally efficient. All you need is to folllow up diligently with them via email and call both and be rest assured, your work will be done. P.S. I had to call them 2 times to actually take payment from me. THey have delivered my package and still not charged me. WHat else can 1 say when it comes to their trust in their customers !? I think they are any day better than UPS/USPS/Fedex for any international courrier service especially to India Ask for Aspi or Yaquub or Manju in NJ offices. Great job you guys Thanks Priti read more

Well, they beat the price of fedex, ups or dhl hands down and savings are like 70-80%. The great thing is you , if you live in a state, where they have no physical presence, you can courier it to them with a package inside a package(having the original overseas recepient) and they call you once they get it and you can pay your invoice on their website. Their staff, Sulbah was so pleasant and prompt in calling me as soon as they got the package. Once you pay, the package is sent to the final destination. read more

Worse Courier Service ever. Their customer service is completely unhelpful. The manager, SULBA, also does not know how to talk to customers. I called to ask about my package and she took all my info and hung up on me when I called her back she talked very very rudely She doesn't help them, doesn't want to help them, doesn't really give a damn. Extremely unhelpful. I won't event give 1 * to them bad bad customer service read more

This company not even deserves one star. If i could i would give them Negative ratings. This company stole $1000 worth of items from my package. Poor customer service. When i contacted them about the lost items they claim no responsibility. Worst customer service ever. Never again shipping with this company. They have locations all over and they all are the same. Stay away from this scammers and fraudulent business. read more

I have sent packages to my aunt at least 5 times and she has received each packet within a week's time. This is excellent compared with post office which can be a month travel time. The staff in NYC office are polite and helpful. I only gave 3 stars as they arent always punctual in the morning and you end up standing at their door till they show up for work. Overall my experience has been positive. read more

Worst courier I have ever experience. They robbed from the box and also took money in the name of customs from the recipient for just t shirts.. I sent fee of my old size t shirts and some new aber chrombie t shirts to my niece in India for her birthday. It was worth only 40$ and the courier in jersey city asked me to put $100 value for insurance purposes. The courier reached Bombay and contacted my niece in college to pay 4750 rupees to collect the item. After talking to the courier team who were very nasty in talking reduced 500 rupee. My piece paid RS. 3500 and then she rec'd the package. After opening the package realised that all new t shirts and couple of pls expensive tops are missing. Please do not send thru them. read more

This company doesn't deserve any star . I really really disappointed about their service .I sent something form USA to Bangladesh .owww my god this product don't reach till now today 18days . Stopid service . I won't recommend anyone to take their stopid service .. this was my horrible experience read more

I am a frequent shipper, and I use a variety of services including FedEx, DTDC Exp, DHL and even the local post office. I have found my experience to be most pleasant with DTDC mainly because they are cost effective and reliable. I will use Fed Ex if I want fast service but their shipping charges are just ridiculous! Bombino needs to work on their customer service and there is no way to track a package. read more

DO NOT USE THIS SERVICE OR GO TO ANY BUSINESS THAT USES THIS FOR SHIPPING!! I ordered 2 separate cricket jerseys from a seller on eBay that uses this sh** company. One of the packages was almost destroyed. It looked like someone had drove over the package, went over it in reverse, and then decided to drive over it again.. repeatedly. The package that looked like it was ran over buttloads of times reeked like mold (which the smell transferred onto the jersey). The other package came in reasonable condition except this one reeked like paint thinner when I opened it The smell was so strong my nose began to tingle and drip. Absolutely repulsive. read more

VERY BAD...We had a package coming from mumbai to states. My parents had packaged it before they shipped. Bombino re-packaged it somewhere along the way and their choice of packing material was plastic grocery bags, newspapers and other sorts of plastic bags (I don't know what they did with all the packing material my parents used.) After contacting them a couple of times they said that they cannot do anything about it and to contact the courier company in Mumbai. Now my parents have to drag it back there with them on their way back. Such a disappointing and extremely inconvenient experience. My advise go to another company they might charge a little more but you might just get your item in one piece. read more

They provide a good service getting our shipments into and out of India. They are cost effective compared to most of the major shippers (UPS, TNT, FedEx, Etc). They know how to clear customs quickly and efficiently. They lost 1 star since their tracking system is less than adequate. One thing I would like to mention: Packages are routinely opened up by Indian customs. Just be wary of this fact. read more

They are extremely horrible. I used them for ten years and Mohin at jfk was fabulous. All of a sudden this other guy Sahil came into the picture and had no clue how to handle sending a package. My package has been stuck in customs and after 50 calls still nothing. KYC was sent and all but they do not follow up at all. If you call India Denver never responds back to emails or follows up to ease a customer. To make it worse the state they have 24/7 support yet the phone are off. Also the India toll free number is a sex talk line. This says a lot about the operations of this company. I am completely shocked that a company such as this has no attention to customer service as thai is their business. I will be emailing the ceo of the company and this is unacceptable read more

This is the worst courier service ever. I sent a package from New Jersey to HP, India on the 2nd March 2012, and it has still not reached it's destination (as of 03/21/2012). I was assured that my parcel would reach it's destination on the 12th of March, latest. There is no information on their "tracking website", if you can call it that. All the information I get is "Shipment left Mumbai" on March 9th. NOTHING after that. It's not even cheap. They charged me almost $50 for a package that was less than 0.5 lbs. Since I was in a hurry, I shelled out that money. Their customer service also sucks. I called them thrice. Twice, I was assured that they would get back to me within 24 hours. Both times, no one returned my call. I left messages on their "Contact Us" page, nothing there either. Third time, there was an extremely rude person at the other end of the line who simply hung up on me. Even USPS would have been more reliable and cheaper. I doubt they even have a courier service. I would not be surprised if this is just a front to swindle money from unsuspecting patrons. I would have given it 0 starts if possible. I am definitely not going to use them EVER again. I am getting a Yelp account, just so I can warn others like me to stay clear of this supposed service. Total SCAMMERS!!! read more

We have arranged for a shipment from Hyderabad, India. The tracking no. was 7111657. They used UPS to deliver to us. The package was lost. In fact it arrived from India & arrived at Secaucus, NJ. Then it was lost. Absolutely no information. Lost the materila. Please DONT use this service again. I am going to complain on BBB & at every possible place. Hopeless service. read more

This is the worst courier service ever. Almost all the times all the packages that I got from Mumbai, India to the states were in a very very bad condition. Extremely bad packaging. They change the original packaging and just dump everything in a plastic bag. My snacks got all the way mixed with my brand new white clothes turning them useless.. Utter disaster. Not recommended at all. read more

I would say NO STAR at all. worst courier service. Our parcel is completely damaged. Also wrong address and even wrong name.

AVOID this service!!! You might not save money but you will definitely save headaches. Couple of areas to speak about their service: 1. Package AWB number was not communicated for at least 5-6 days after package was handed over at their Mumbai office. 2. An Express charge was applied but the package was delivered through regular route. Package should have reached USA within 3-4 days but it reached after 11 days. 3. CEO of the company lies about the whereabouts of the package, so do their employees. They cannot tell where the package is at that time when they have the system in front of them. Excuses include faults with Mumbai Customs, to weather, to technical fault with flights. Its never their fault as per the CEO. 4. Customer Service email, CEO email and any of the employee emails you send questions to do not get responded. 5. Package weight changes between when you hand it over in Mumbai to when you receive it just so they can charge more money upfront. 6. Package was damaged in transit but the CEO has no explanation or solution. 7. Never offered any refunds for delay in service, nor responded to emails asking for refund. read more

I have been said that if i send a courier for less then 100$ they not going to charge me tax in my country when the package is delivered yet Iam being charge tax on the package which is atrocious and not being on what they said while sending the package they are just robbing by the name of tax and I would never send the package again from This company read more

77 year old parents are calling everyday for missing package. No proper response received.

This place is a total scam. Sold something on Amazon, tracked to this place/address provided by Amazon on order page. They got it and filed an AZ claim stating not received. It appears they are a third party shipper for India customers. Because I did not have SIGNATURE confirmation, this scam company got their full refund and the merchandise! 200% loss for me as a seller, when I see this address come up on future orders, I will cancel and I suggest other Amazon sellers to the same! read more

Unprofessional, horrible customer service and over all process of delivering to India. It's been over two months I have been trying to track my package. Either the number was unavailable or they never picked up. When finally contacting an actual person he asked to provide details of what was in the package and whether we can text that information then goes on to say he can not find the package. This package was supposed to be a wedding gift, but the wedding is now over and the package status is still unknown. Do not waste your time or money. Rather spend more and ensure my package is delivered. read more

Very bad experience I have with them ,very bad service since last 10 days they stayed my package is stucked in custom,I was promised to get shipment via air in 6 days but they said it will come through sea ,not get proper answer ,going to post vidoo recording of there customer service recording soon read more

This is for Bombino express, Thane(Mumbai), India branch - receipt# 228950142. MY RATING IS ZERO OR NEGATIVE AND I WOULD NOT RECOMMEND THIS COURIER SERVICE TO ANYBODY. Reason: My parents had couriered 25kg goods from India to US Minneapolis and I received only 22 kg of them. I inquired with the courier service, they said Custom people must have taken out the goods, although they are lying. I've the clearance list from Custom and it clearly shows only 22kg n& doesn't list my personal items that were missing becoz the courier service didn't actually couriered those stuffs to me, rather they kept for themselves.. So in short I lost my personal goods and my money as well. read more

Worse Courier Service ever. There is no tracking on their website. Their customer service is completely unhelpful. The manager, SULBA, also does not know how to talk to customers. She doesn't help them, doesn't want to help them, doesn't really give a damn. Extremely unhelpful read more

I never suggest this. I'm supposed to get my package at least in 10 days. I called them to ask about it, a lady just hung up on us while we're still talking. It's been two weeks and I still didn't get mine. This is bull shit!! read more

Beware of the employees of Bombino Express at the Jamaica, NY location. I mailed a ring there, by mistake, and it had all of my information and purchase documentation in the package. Well, sure enough, it has disappeared. When I phoned to try to locate it, I was hung up on. read more

Shipped item on March 20th from Parth Video to Anand, Gujarat Spoke to Bombino Operator in NYC on 24th they told me they have locate it and it is on its way to Anand he would not have known if it wasn't at NYC called on April 1st what happened now blaming the Parth Video for not giving them, they are bunch of Liars. Here April 1st only god knows when it will reach. it was check to be processed before March 31st so IT doesn't impose lots of penalty. asked for Manager Mr. Qurasi still waiting for his call last two hours read more

Well I used bambino Jersey City to send parcel. I m satisfied with the service . I dropped my parcel on 27 April. Left US on April 30 , cleared custom reached Bombay on May 05. Then domestic parcel it took 5 days to reach Bombay to Indore. Luckily none of my items were missing nor packet was reopened. Need to update web tracking and customer service need to be more informed... read more

Very bad customer service. I ordered box of mangoes on 5/26 for $85 and all the fruits were rotting by the time it reached me. I called customer service and spoke to one of their managers who asked me to send an email to customer service with the pictures. I did and till date did not hear back from them. They are charging a premium for bad product. read more

WORST COMPANY EVER...Do not use Bombino. My package was on hold as they forgot about it for 20 days. My book was stolen and other items were torn by rats. Customer service is poor. I am told that their Mumbai office has been shutdown due to malpractice..I wish there was negative star rating to rate them. read more

STAY AWAY!!!! They may be the cheapest compared to everyone else out there - but trust me, you will realize how bad they are only when you land up dealing with a problem with them. We had a package coming from Mumbai to the States. Unfortunately, it was damaged and when contacted the Mumbai office they said that Fedex damaged it. They said they filed a claim with Fedex and when I called Fedex directly after a few days to get an update - I learnt that a claim was never filed!!! All this while - Bombino never bothered to even call me or send me an email with updates. They are extremely unproffesional, no kind of customer satisfaction and very rude. I called the NY office hoping I would get a better response - but didn't help. Everytime I called them - I heard a different story. Very frustrating and a total waste of time. Pay a little bit extra - and avoid dealing with this company! WORST experience ever!! read more