Unfortunately as often happens with new businesses or ownership, the shine is starting to come off the apple. Over the last 6 months 2 employees have gotten less friendly and ingratiating, while the others remain polite and friendly. There was a female who I haven't seen in a couple months and a male (A) who has gotten to the point where all you get from him is a mumble. I made a drop off today and greeted him with "Hi there." His reply was "mmmmm." When we were done I just got a mumble that may have been a thanks, not sure. This is in such contrast to the others. I suspect the manager/owner opened up the store for a few weeks or months and is now somewhere else. This would be REALLY obvious to someone who worked there even for an hour. read more

I'm sorry I am late I believe I went to this UPS store on Saturday May 30th 2026. And never done this before and the young lady's name was Vanessa she was very helpful and I really enjoyed her hospitality she didn't make me feel rushed and she was very knowledgeable and I wish a lot of businesses would practice this. Heck I need to practice this I need to be more patient especially while driving take a deep breath and be patient thank you again Vanessa. read more

not very friendly older w woman:/ very crass, short and rude to customer. Every time I'm in town and I need to use a service center such as this one. I drive across town to the larger location to avoid this behavior. read more

Everything was great. The staff was amazing and my experience is wonderful. I got my Amazon returns completing and a snap. The staff is great. Service was wonderful.. read more

A WHOLE HOUR LATE IS NOT ACCEPTABLE! NOT VERY MINDFUL OR D E M U R E ! **Unreliable Service and Unprofessional Staff at UPS - Needs Serious Improvement** I've had multiple unpleasant experiences at this UPS location, and it's become a pattern that's hard to ignore. The most glaring issue is the chronic tardiness of the store opening. On numerous occasions, I've arrived to find the store still closed well after the posted opening time, which is incredibly inconvenient, especially for those of us who have tight schedules. To make matters worse, the older woman with white hair who seems to manage the store is consistently rude. Instead of offering an apology or explanation for the delays, she acts as if customers are an inconvenience to her. Her attitude is dismissive and unprofessional, which only adds to the frustration of having to wait for the store to open. It's clear that she lacks the basic courtesy and customer service skills that are essential for this role. Given the repeated issues and her unwillingness to improve, I strongly believe she should be terminated. This location desperately needs staff who are punctual, respectful, and actually care about providing good service. Until then, I will be looking for alternative shipping options, as this experience has left me with no confidence in this UPS branch. read more

The UPS Store - Timestamp included and still closed. Huge line behind me formed of EIGHT people. - Mailbox Centers Near Me - Stockton, California

This is my third time coming to this location and it's not open. Online it says that it's open and it's not. What is going on?

This store absolutely deserves its low rating. It's the closest store to me so I still frequent. Service is non existent but that's fine I guess I can wait or use self service. But now they don't even open during posted business hours. read more

The UPS Store - Closed/Open? - Mailbox Centers Near Me - Stockton, California

If I can give zero stars!!!!!! Always wasting my lunch hour that I only have time to come to return my items this location is never open when I come or they just some how make their own hours, no sign or anything to explain why their doors are locked, our time is valuable so please find a way to respect our time read more

The UPS Store - The shitty location don't even come here or even bother having this location. - Mailbox Centers Near Me - Stockton, California

This UPS Store has been bought out and now ran by a new owner. The store is open on time daily. Everyone should give it another chance, the staff and friendly and ready to work! read more

4/22/2024 10am store #1313 on West ln. Went in to return Comcast equipment, 3 items including the remote. The one lady that I always try to avoid was the clerk. She first put the remote back on the counter, I jokingly said "you don't want the remote?" She replied "I can't scan a remote". Ok She then scanned the 2 pieces of equipment and printed out a tag. I started to take it and asked "is that it?" I'm done? Seems like she wasn't in the mood for questions. She said "No, I need to print the receipt, you have to understand, this is a process, it takes a while" I said Whoa, I simply asked a question, because there was no verbal communication. She then proceeded to explain to me to be patient during this process. All I did was ask 1 question. So all I can say when I was leaving is "WOW" read more

This UPS store next door to little Walmart has been closed for a few months. I wish they would re-open soon. read more

Avoid this place a waste of time they have been closed the last 2 days today is Sept 4 2024 10:25 a.m this place does not keep regular hours. This is not the first second or third time. It's a gamble if thier internet is working so you get limited sevice. No notice on the door. This location will just be a waste of your time find another place to go. They get zero stars read more

Terrible customer service. Lady with the tattoos is rude af. Doesn't ask if you need help with anything. Heard her tell another customer he could've used the kiosk. Obviously he didn't want to. She also had a bad attitude when helping me find packaging to fit my product in, to return to Amazon. She should find another job lol. read more

Always our go to UPS Store. The customer service is always so friendly. They guarantee that my package will be taken care of. Clean location and organized. Never a long wait. The ladies care about making your experience a nice one. read more

The new management seems not to have had much effect. On arrival at about 2:30 on the afternoon of Sunday, April 13, I found myself in line behind another man who was behind an older, grey-haired African-American woman trying to make an Amazon return at the counter. She had two bulky boxes with dress-making forms to return, and Amazon had given her only one return label for the pair that she had received as a single purchase. She was told by the clerk, a young Caucasian guy, that the boxes needed to be somehow combined or he could not take both of them and brought out a box that was obviously too small. She asked that the clerk use some of the very large roll of shipping tape clearly visible at the workstation to tape the boxes together. The clerk declined to help with this simple minor thing. He asserted that it would take too much tape and that he could lose his job for that. He advised the client to purchase her own tape, which she did for $8, an over-priced purchase. She struggled to manipulate the roll of tape and boxes, so I stepped out of line to help, and together, we were able to get the two boxes taped together. Afterwards, I could not help but wonder if that scene would have played out the same way for me, a mature grey-haired White guy of roughly comparable age, or if I would have had more considerate service. I am ashamed that I did not step up to assert myself on her behalf by pointing out that Amazon expects UPS to package returned items for shipping and that his behavior was outright petty and mean-spirited. If this is the kind of service one can expect from this site, then the older reviews are still valid. If the new ownership wants to set this right, they should go back through the store logs for that time and date, find the purchase for a roll of tape, and refund the credit card with an apology for the shabby treatment. And perhaps the new management should evaluate whether or not this inconsiderate young man brings value to the business. Charles R. McCormick, MD read more

The business has been closed down and no one said a thing about it - customers have boxes they can not access - in the mail are checks and medication. Thank goodness for the UPS store in Lincoln Center that is taking on new clients and accepting Amazon and UPS packages - Shout out to UPS Store Lincoln Center - thumbs down to the March Ln UPS store read more

I come to this location from time to time for a lot of my go backs from Amazon, Temu, etc. well you get the picture. Today was one of the great ones. Karen and Wendy were awesome, super polite and funny gals. Even when machines are broken, They still welcome you and do their best to help. KEEP UP THE GREAT WORK GIRLS. read more

The new staff is amazing so glad they took over! The store looks brand new, they cleaned up and are open everyday at the correct times.

Vanessa was so helpful. I think people only take the time to complain I wanted to take the time to say Great Job keep up the great work!

About time New owners took over this store, was out in Few minutes , Great Customer Service. No idea why Yelp is saying this store is Closed. read more

This location clearly has their own store hours. I've been here at least 5 times during the business hours on the door and they've been locked up and closed. If you want to save yourself time, go to a UPS store you know will be open during business hours. read more

If it was possible to give negative stars I would. The manager female with the gray hair is the most useless customer service rep they have at this location despite her working for UPS for 30 yrs (her words) Would not log back into computer to retrieve a file to print that I had ordered and paid for online 8hrs previous. Again not because she couldn't but did not want to. Also the rest of the workers have zero knowledge on how to do anything else than receive packages and scan them, so unfortunately the they can not help either. Train the rest of the employees to help with computers for customers and hope that lady retires soon. This location would bloom without her presence. Do not work at a place where dealing with customers is a requirement if you can't deal with them. read more

I try to avoid this location if I can. The lady has been rude to me every time and treats me as if I'm incompetent. I had 5 packages with Amazon return labels to send back. I was using self serve, being that I've used it before at the Trinity location. I scanned all items just fine, until the last one. It took code and said it would print but then didn't provide anything. I rescanned and of course it said I already used it. This happened to me once before at another location and the guy simply reprinted it being that he read the description! The white older lady came to help me (which I do not like, because she is rude). Had me dig through the drop box to show what my stuff was. I rebounded and showed her the receipt where it only showed 4 items not 5 and explained what happened. I was speaking in a regular tone when she is telling me to calm down that it's not her fault. She goes to the computer clicks around and I pull up the code again. Says it's used. As she helps someone else I rescan at self service and it worked and printed! I package my last item and she has the audacity to say I WAS USING THE WRONG CODE! I literally rescanned the same code I had been using the entire time for that item with the clear description of what it was! I just said "OK" with an attitude and started walking out with my son because I had already wasted my time digging through the packages for what! She could have reprinted but was adamant on finding my packages. Don't waste your time here and just go to Trinity in Stockton if you can. The value of service by this lady who is unfortunately here every time is terrible. read more

Worst UPS store ever. Half the time the store would be randomly closed for one reason or another. Workers are not very friendly at all. Would go to another store but this is the closest one to the house. read more

I had a wonderful experience. Karen was helpful and pleasant. We shared a few laughs in small talk. She made me feel as if we had been friends. Karen thanks for not being a "Karen" you're awesome read more

So I love small businesses and I don't normally trash talk but this is by far the worst store I've ever been into numerous times the lady is the franchise owner so unfortunately their not much that can or will be done ups just wants their money so the lady is rude she is unprofessional and so very under staffed it's not funny I've been to two other ups store and both were very different much nice and more professional people nice and polite the one off eight mile and the one in Lincoln center both were nice and very helpful I just feel if you don't like it leave the profession get a manager to run it so that way people will want to come to the store I mean everybody need to so stop be such a headache and get it together read more

Ok so today i stepped in on my lunch break to take care of a simple package return for a online return i made i was informed by kelly that i needed to purchase a box which is fine so i did so she walks off and comes back and charges me for two additional fees on top of the box purchase so of course i ask what's with the additional fees and Karen chimes and reply's common sense we charge for packaging which i thought was totally rude and unnecessary to say so i continued on with my purchased and informed them next time please be sure to inform The customer of all the charges before hand. Kelley and Karen please do better us customer would appreciate it. read more

went in today - 11/1/23 around 12:30pm, didn't catch the employees name but she was an older caucasian lady w/ glasses. she was rude - new better customer service. thank you read more

Just came from the ups store Karen was amazing. She is working alone, and handling things with grace and customer service read more

The UPS Store - Love the Ladies working today!! Pam and Wendy - Mailbox Centers Near Me - Stockton, California

I love this location.The store clerks are very knowledgeable and Friendly from the being to the end.

Got to the store 30 before posted closings and the sign said OPEN but the door was locked and they had closed up inside. Really annoying as we had driven a long way to get there. read more

Terrible UPS store, today is September 10th, 2024 at 4:26PM. Listed store hours say closes at 6 but the store was already locked up. Would give 0 stars if I could. read more

Been trying to pick up my package 3 times now. First time, it was fine because package wasn't there but at least i was able to speak to someone. Second time I pull up at 5:50(10 minutes before closing) and see no one in sight and that they're completely locked up so that's cool I guess. I mean I just got off work so that was the soonest I could get there. Third time it says they should be open from 8 AM-6 PM. Well it's 11:30 AM AND IT'S ALL LOCKED UP. HELLO???? 1 STAR for lack of experience and living up to regular standards read more

The employees were rude and appeared bothered that I asked for help when I was trying to return my Amazon package. I recommend going to the Lincoln center store. The Lincoln center store employees helped me and were kind while doing so. read more

The older woman that works here was unhelpful and rude. I had a problem with a print job that I paid for (she only printed 2 out 5 document in the order) and she dismissed me to go help another customer. I will only be going to the pacific and march locations from now on read more

Lady was very rude!! Came in to do an Amazon drop off return, her systems were down so we patiently waited. While waiting my husband taped up our items with the tape that was sitting on the counter and she lost she shit started making smart remarks. First and last time going here! And then had smart remarks on the items I was returning as if it's any of her business. read more

This where you always come to do Amazon returns and today I'm there ten minutes before closing only to see that they've closed early. That was aggravating; but then someone told me that they have been closed for two weeks! I can find nothing online to say they have shut down the store. So what's going on!! read more

The employee that seems to be in charge of this store is rude and unfocused. She will answer phone calls instead of helping customers in front of her. She will leave in the middle of helping you to go do other things. When i tried to get notary services she stated she could not do the paperwork i needed done but a different notary had no problem. I will drive to lodi for services instead of coming here again. read more

This store is so unreliable, I have found it randomly closed several times. It is a major inconvenience since it is not close to my home.

Horrible customer service. I Was helped by this older white lady with glasses that was extremely RUDE. Whoever is managing this place needs to talk to her and ask her kindly to not take out her personal issues on customers!! She was lucky I had no choice but to communicate the best way I could since I needed to bring in a return otherwise I would've talked to a manager. There's no excuse for speaking rudely when I spoke to her kindly she got mad I had two separate returns SMH!!! It's your job lady and I know I'm not the only one that's complained about this certain Individual. read more