I had a disappointing experience at USP on Friday, March 6 around 6:35 PM. The older Hispanic gentleman at the front desk was extremely rude when I asked about getting an RQ. I didn't have one yet and simply needed guidance on how to obtain it, but instead of explaining the process, he responded with passive-aggressive comments and was not helpful at all. Might as well let the man stay home. Customer service should include basic patience and professionalism, especially when someone is asking for help understanding a requirement. A simple explanation would have gone a long way. I hope management can address this so other customers don't have the same experience. read more

Elvy was so helpful and nice. This is one of the best UPS stores I have been to in terms of customer service, attention to detail, and just an overall great experience!!! Will definitely come back!!! read more

Efficient location for Amazon drop off's as they get the job done. They may not be overly friendly but I've never had a rude experience. I've also never done other type of business there so I can only speak from my experiences. They get the job done and move quickly on to the next person which I appreciate as I hate having to wait so long just to drop off a package. I would definitely recommend this location for drop offs. read more

Soooo for drop off of Amazon returns. It's great. Other than that, their services are ridiculously priced. I had two - yes 2 - pieces of paper photocopied and it was over $1! How? A ream of 500 count paper averages $5-$6. I also had 5 pages scanned to my email and that was $6. They used nothing except a little electricity. Pricing is not extremely ridiculous and they need to update their hours on here. On Sunday, they apparently close at noon not 3. read more

Have a great experience at this UPS Store. The staff here are always professional, welcoming, and efficient. They really take the time to listen and make sure every detail is handled correctly, whether it's shipping a package, making copies, or notarizing documents. Also affordable pricing on Business and personal PO BOX's. I have never had a problem receiving or sending out anything. I definitely recommend this location to anyone in town. read more

Horrible customer service. Don't even great you. Walked in with a return while carrying my sleeping baby obviously not going to leave in the car. The older man so rude and super crappy attitude I asked if they can toss the packaging as the return did not require it and he rudely said no. Not if they are having a bad day but no need to take it out on the customers! read more

I was very pleased with the service I had to fax over medical paperwork and it was busy so we tried like 3 times couldn't send fax. I appreciate their patience and personality. Definitely will be back again.. read more

It is a clean UPS store, but I did not appreciate getting a lecture by the owner about how I needed to tape up the box. And when I say lecture, I mean, he would not let it go. First of all, I didn't even need to bring a box I was dropping off something for the Real Real and the instructions say that no box or anything is needed, UPS will do all of that for free, but I still brought a box because I had one and printed the label. Second of all, every other UPS store will put tape on the box for you, without the lecture. read more

I needed some documents scanned for my income taxes and I needed them ASAP. What great customer service and friendly staff. They sent scanned copies to my email and made me very I received them. So nice! I also sent some faxes here with confirmation that it went through. I do not have access to do these tasks and didn't know these services were available. read more

Went in about one hour before closing. I was misinformed with the provided label that the store would provide a box for me to ship out my return. The store did not in fact provide one due to misinformation I was provided. I bought the only box they had large and oddly shaped that could be used for my return. The employee Everth was able to provide great service and cut the box I bought for me so it wouldn't be too large to ship. He was also kind enough to pack every else inside. Thanks for the great service read more

This location is conveniently located right by my house. Plenty of parking right in front and the line goes quick. I came here to do a return of some ill fitting uniforms. My printer ran out of ink so I asked them if they could print out my shipping panel. Their email is: store7381@theupsstore.com just in case you need it. Anyway, he prints it out for me and tapes my box up. The box and packing materials I provided. He taped my box shut and placed my return label on it. Provided me with a tracking number and I was set. This service cost me $1.50 and on the receipt says "miscellaneous fee" which I didn't mind paying but now I'm left wondering if I hadn't run out of ink and taped my own box, would there still have been a miscellaneous fee? Idk and I don't think I ever will because I'm not one to return things often. Anyway, I'd come back to this location if I needed to. read more

Super helpful staff. Saved me a lot of time and money shipping a box to Mexico. The lady helped me choose the right size box for my item and not tried to over sell. read more

Friendly helpful staff. One minor issue I have is that sometimes they don't open at their scheduled time. Usually takes a few more minutes.

They're fast, efficient, convenient. Elvy is amazing and always takes care of me. They're very clean and the whole staff is so nice. You can return Amazon here and they even have a cute display of dolls to pick from. Love this location. read more

Went to the UPS for large prints and lamination. We were helped tremendously and we appreciate the time that was taken to take care of us. This was our first time for print services and we're super thankful. read more

The older male manager or owner is extremely rude and talks to you in a demeaning manner. Idk if it's because I'm Asian but he was helpful to everyone else. Im a small business and drop off 10+ packages every day. This guy seems to be annoyed and always talks down on me whenever I come. I told him I'm not coming here anymore so he says don't come! As a business owner myself, this man deserves nothing good with the way he treats his customers. Reality check, there are many UPS stores around here. You're not that special. Don't ever come here especially if you're Asian. These ups franchise owners make money with these boxes being dropped off, my business ain't much to him but it's something. Screw off read more

My first time drop off. Jessica helping me all the process. Quick and Smoothly. Parking lot big easy to find store.

Great customer service! I called a few minutes past closing and they were willing to wait for me to arrive and pick up my package 10 minutes after closing. The Staff is very friendly and welcoming. Thank you Alby!! read more

The entire staff at this UPS Store #7381 are great. Very attentive and very helpful. I am usually here dropping off my Express Mail for the company I work for. They have never lost any of my Express Mail. They make sure that my envelopes are scanned in and accounted for. I have also come here for Notary and Shipping as well. Overall great services. Kudos to the entire staff for making me a Happy Customer. read more

Place charges you to tape your package that you want to send back for a return.. Really? You're going to charge me for 3 inches of tape? Every other UPS location does it complimentary! What a rip off and a shame. Rep had the audacity to say well you can go tape it yourself and bring it back. In that case, I won't be coming back bud. Now I know what UPS store to avoid. read more

Amamzing store I came late and they made the UPS guy wait for me so I can ship my items out. What a great service love it. I recommend everybody.. read more

The worst experience I have ever had at a UPS Store. I didn't even get a chance to explain to the the man what I needed and he was already talking down to me in the most demeaning and condescending tone telling me my box was not packaged properly simply because it had not been taped yet. read more

I'm always returning stuff here and it's always fast and easy. They'll print labels for you and even have an email you can forward stuff to if you don't have a printer. read more

Terrible customer service, there's always clear inconsistency! Tired of the unfair treatment- won't be coming back.

Over charged me ($68) for a 5lb item claiming it weighed 32lbs..I brought them the item to re-weigh it and they claimed 'I' should have recognized it..the scale display faces them.."Not a Honest UPS location.." we the people deserve better customer service by competent people in these days..UPS is aware of this ignorant location..Do not ship from this location..look at the pics I provided..Terrible we can't trust our local ups shipping read more

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Every time I have gone I have had nothing but great customer service. I am shocked to see that there are negative comments on this store. They are fast and polite. Never have had any issues but always leave this place in a great mood because of the friendly kind service that I receive. I've been to other locations and it has never topped their device at this store. read more

UPS, Montebello, not a very good location, No parking. Need more help during the holidays.

Amazing service, staff is super friendly and have very good customer service! I recommend this ups to anyone. Even if you are doing personal projects they are very helpful! Elvy was such a big help and went the extra mile to help me with a project I asked about! I was struggling to visualize and know which sizes to print things and she helped me the whole time ' read more

Better customer service than the post office up the street from this store. Ups store now accepts post office tracking numbers and postage. No need to waste your time hassling with Indian guy at post office in Santa Fe Springs. Very affordable and pleasant service at this location. Highly recommended quick and easy service!!! read more

This is the worst ups store ever, bad service. Just rude bad and unhelpful. Go elsewhere

5 Stars ! this place has fantastic customer service - their staff is professional and knowledgeable ! I appreciate how quickly they took care of me. I'll definitely come back.. thanks for going the extra mile! read more

Due at the front counter really tried to give me a hard time on a not putting 2 cents worth of tape on the top of a box ... like seriously haha whatever read more

I frequent this location for Amazon returns and it's the best UPS store I've ever come across. I rarely encounter more than one customer in line. As soon as I've walked in I'm warmly greeted by staff. Transactions are fast and efficient. Great customer service! read more

My Fiancé and I went today to send a package to Colombia, Jessica was really sweet and helpful. Great customer service. Really appreciate their help. Will for sure be coming to this location from now on. read more

I came here to get something notarized and it was easy as 1,2,3. I thought it was a bit pricey, but hey it was a fast transaction, didn't have to wait long and they came through when I needed the notary. This place is nice and organized and customer service seems to be subpar which is a plus. This is my new go to spot for all my UPS/mail/ packaging needs. Thanks again guys! read more

Always welcoming! Fast drop off! Employees are super nice and caring! Excellent Customer service! read more

Excellent customer service, clean store, quick processes. Came in to ship off our spectrum equipment on a Sunday (fun fact- they're one of the only ups stores open on Sundays in the area). The woman at the front was quick and very friendly as well as informative. Not much else to write but had a fantastic experience read more

Came here to notarize documents. I've been here twice. It's a clean store with very professional and friendly staff. This particular store isn't closest to me but worth the extra distance for the professionalism. read more

Great location with excellent customer service, when in for a Amazon return and was in an out in 2 minutes

do not come here !! worst ups ever!!!! no customer service, they make up their own rules as to what amazon returns they accept and extremely rude. read more