A very nice women helped me out with my returns! Too bad at this location they won't let employees turn on ac especially in this heat. And as a customer, I was expecting to walk into a nice cooler place since they have to work in a tight space in the back with no ventilation, the least they could do is turn on the ac for the employees, much less for the customers. read more

Was trying to do a Amazon return but because tape was not sticky enough the manager told me she cannot do the return. Second time this happen. And instead of offering solutions she just said no. FYI she could just have offer to tape it and told me how much it cost and would end up getting a sale vs me having to leave and making another drive. But this time I just left went to a different location and guess what they used a quick heat gun and activated the glue on the tap and said it's good to send out. read more

EXTREMLLY BAD SERVICE . I came drop off overnight packages . The UPS truck still taking time waiting outside putting the boxes but their employees said we closed already... got 3-4mins until the cut off times . BEEN different location never experience this issue. Train your employess more !!!!!!! read more

I left work early just to make it before closing and they were already closed. Shouldn't it open until exactly 7pm?

I know up selling is a thing but when you give a person a price stay with that price. This lady seems very nice. But it's a face she probably puts on. Went in to buy a box. She told me that she'll cut it. So I paid $11 for the box. She hands me the box and said thank you. I said wait I thought you were going to cut the box. She says that's another charge and she would have to pack it. asked how much. She said $5. After she puts a bunch of tape on one end of the box she left one side open. Sealed it with one piece of tape. Than says it'll be another charge for me to put more tape. I said no. Take your box back. Now you are just trying to get money out of me. She than said ok $5. I paid and left. Don't get scam by this lady people. Make sure you get the right price. read more

Don't bother coming to this location. Never have I had issues to return 2 things. 1 from Amazon and the other from shein. Shein explicitly states that I do not have to package the item, however, the person at the counter said that I needed to. Along with my amazon item she said she needed to see the item and then states that I have to purchase tape in order to enclose the package. Never have I had this issue at other ups locations. read more

I was at your store to drop off a return yesterday. I go to this location all the time. This by far is the worst experience. I don't want anyone getting in trouble or fired especially during the holiday season knowing New Year is around the corner. The lady assisting me was being rude, not helpful. Instead of explaining or clarifying herself. She proceed with belittling me by saying "I don't think you understand me" I told her I had never had the experience with the barcode scanner until today. She stated "you needed to turn to light mode" this is the first!!! I told her I never had to do this before. Instead of explaining she continues to type even after I asked her "what can I do?" Clearly show or explain it to me since obviously I never had to adjust my setting from dark mode to light mode. Customer service is important and not everyone is savvy in technology. It's not ok for her to treat people like they understand her, frustrating and bad vibe, she ruin my day. Besides her, an older lady also seems like she's always unhappy/not friendly nor helpful. Train your staff, it's the holiday I understand people don't want to work or stress out but treat people better. I sent this to you their email to help fix the problem, but looks like no one cares, so I'm posting it here. FYI: Not to mention I left a wallet at the copier 1 or 2 years ago and the lady who worked there that day called me to let me know it was turned in, but upon checking my wallet $200 was missing. I never shared this bit of info. read more

So frustrating going to this store! Tried to return for Amazon and I picked an option that requires no box or label. But then she tells me im supposed to pack it myself and print out label! Or I had to pay for box and tape etc!She is also very impatient with me condescendingly saying " I thought you said you already have the qr codes ready? " While im trying to figure out which qr code is for which items.So unhelpful with everything. Attitude. Left here without getting what I needed to do done. Last time you'll be seeing me here! Also they try to charge you for extra thinga whenever they can. Not worth the value. read more

Lady with horrible customer service. Notes following from "multiple" experiences. - Think she's the boss and doesn't greet in a friendly way. - Expects us to package Amazon items which are QR code. Stated on the Amazon website that UPS will help package. Usually I package it anyways and sometimes can't. Charges $1 for a strip of packaging tape but says she'll give it free this one time. - If you have multiple packages expect to be lectured and rushed about preparing the amazon app and it to be screened shot on your phone. Love to say your wrong and she right. - Treats you like her employee which makes you carry envelope/package toward a far corner. I recommend she put it behind the counter. In conclusion this UPS has the most unfriendly service. Would give negative stars if possible. read more

Very thorough with my transaction Friendly polite and professional Always my favorite place for shipping packing and notarizing docs Good value read more

There was an experience I've had while returning an amazon package. Except this isn't about my package but the service I've witnessed and experienced. There was a couple of people in front for amazon returns. One person returning 4 items. The young woman behind the register did not even smile or greet the customers. Just "what are you returning." The issue was that the client made an error on showing the wrong QR code and apologized. The woman did not acknowledge the apology and I thought she was gonna help the person out. Nope, just left and attended the other customers with no smile and what are you here for. I practically felt uncomfortable and wanted to get out as soon as possible. It was so painfully forced and anyone with experience in customer service should know patience is key for a striving business. I agree with another review that they said package it yourself that my father told me for his experience but that's another issue. It was the first hour of opening as well and this is unacceptable. Do better at this location and hire people who have patience. We are not at fault for a persons bad day. We at times need help, whether it be our 1st or 100th day. read more

I don't like giving retail stores a bad review because I worked retail and understand how difficult customers can be. However, this place is just horrible. The employees here always seem to be in a bad mood, as if they don't want to be there. They're never willing to help. I really don't like doing business with this location. Do a better job hiring people! Don't come here apologizing, just do a better job hiring! read more

Worse fucking up ever. I just went here and they charge for fucking tape. That honestly sad. If I can petition to close this ups down I would. lol no other ups has charged me not even for a print up. read more

I had been going to this store quite some time to mail my packages but today was different. I had a return to Amazon which I normally return here. The product was sealed and the shipping box was open so when the QR code is scanned, the employee can check it. The employee which I never seen before told me to seal the package before handing to him. I told him it's an Amazon return. He stated it doesn't matter. He stated that he can sealed for me for $2 or buy a roll for $5. Really? The tape gun was behind him and told him to seal it for me after you check the Amazon product. He said he can't do that. Really? Are they losing money and charging customers nonsense things like a piece of tape? This is very sad especially for UPS. read more

Good store. Been to better UPS Store. I usually drop off my package here because it's in my area. Depend on the workers, the one I stumbled upon were nice and courteous. I recommend going 1hr after their store open or later in the afternoon. DO NOT go when they just open because it will be crowded. read more

Went to this place to get a 2 page document print sign says 49 cents per page. When I paid they charged me $4.89 for printing 2 pages. They added a service fee of $3.50 which is not disclosed anywhere. Do Not Go to this place for printing service unless you plan on getting ripped off. read more

The UPS Store - Receipt for copies - Shipping Centers Near Me - Santa Ana, California

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Do NOT go to this store. Why: they will charge you for every little thing. business owner charged me extra for tape because my label was falling off and for each package too. and tried to charge me extra for shipping label. They will not do anything without a price. read more

This place is a scam for passport photos. Stolen $25 from me. - They claim to take photos that are approved for your US Passport but that is entirely incorrect. They take extremely dark photos because they have poor lighting and old digital camera. - They don't have a proper white background or proper lighting. One side of your face will be dark which is against the state's rules for passport photos. - Photos are $25, its $15 at the local Walgreens down the street and they take photos 1000% better. Manager and staff have been really unhelpful and refused to refund me. read more

BEWARE. They will tell you your package isn't taped correctly and try to charge you for a couple pieces of tape. Don't do this. Call Amazon, they will pick it up. File a complaint and cite the store. UPDATE: The owner replied but doesn't seem to understand the packages WAS taped correctly and the UPS driver who picked up from my home after I called Amazon said this store is full of it and my package was taped fine. I stand by my review. They will tell you your perfectly wrapped package is not secure and proceed to try and charge you to use tape. Again, contact Amazon and report the store via a formal complaint. read more

THE WORST UPS. Their customer service is terrible. Won't be coming here anymore. They won't let you use their tape for a small item

This isn't Very Honest Store! I paid EXTRA for a box to be shipped for Christmas to my son it was to arrive Christmas Eve..it didn't it arrived after. I get they're busy for Christmas but DONT PROMISE OR CHARGE IF U CANT COMPLY!! NEVER GO HERE AGAIN!!! read more

I've frequented this store for Amazon returns and other shipping needs over the past 10 years or so; I'm not sure if ownership has changed or the owner has just decided to start putting the screws to customers. Went in for two Amazon returns; one was a quick scan QR code and the other was a UPS label that needed to be printed (not sure why Amazon only gave me this option); the QR scan code wasn't and issue, I was charged $4.04 to print a label; this stores policy is now that you must pay $3.50 for "computer time" in addition to .49 for the printout. I've used other UPS Stores where a label printout is on average around $1.50 The store owner's choice to squeeze customers that need a label printed is not OK IMO. Even through this is my closest and most convenient UPS store I will not be returning due to the owner's terrible policies. read more

This store is horrible they wanted to charge us 6$ for 1 copy and we have gone to other ups store they only charge 2$ at most

I would avoid this place. Went here to ship a package. The young girl made a comment that my package was not taped correctly saying it's just going to open. To ship my package, she started with the fastest shipping at $100+ and the slowest shipping at $24. Left and went to USPS instead and got flat rate for 10$ with insurance included. read more

Went into to send back a package the girl behind the counter asked me for a dollar, I said for what she goes for a tape fee, what wow. I bailed super non customer service a tape fee really. read more

Beware: Bring your own polymailer or no pay the price! Likely the pricing is not store specific but $4.25 for. Large, films, blank, thin polymailer is a crazy rip. $3 is still understand but $4.25?! I got got by UPS but I'll never make the same mistake again. read more

they did their jobs, i see no problems, why people hated this place ? i don't understand..... bonus: Customers have money in their hands, Doesn't mean they are Kings and Queens. Respect the workers as the human being, they got families too, you BIT$&@%#ch !!! read more

I needed to return an amazon package. They were so friendly and I able to get in and out less than a minute. Highly recommend this store

There's these 2 short and small Mexican girls that doesn't do their job properly. They just text on their phone and stand there doing nothing. They don't touch any boxes that are over 20 lbs and ask you to bring it to them and store it in the back room. They also charge $1 for a piece of tape. Why hire weak and lazy people when there are a lot of heavy packages? read more

What a scam when my dad tried to print out the shipping label, they charged my dad for service fee $3.50 and the total came out for like $5.00. What a ripoff!!! won't come to this place no more. read more

The old Asian lady working there is invomp. My wife uses the laptop and gets interrupted by the old Asian lady . The lady didn't know how to use the computer and doesn't let my wife use the computer . Then the old Asian lady had a customer so my wife used the computer and fixed everything . read more

I f* hate this place or rather the communication between them and the 1800 customer service number. I've been trying to return an amazon item that is suppose to be picked up. Will they came to pick up and missed me, so they left a note saying they would re attempt the next day. Well the next day, they deliver an item, but left and did not pick up anything. I called customer service to try to re schedule a pick up. They tell me now that I need to pay for it. But if I drop it off at a local UPS store it's free. I then ask if the UPS store will generate the label. They say that they will since it's pre paid for. So what I do? I go to the UPS store, only for them to tell me that I need to print it at home, if not I need to pay. -_- WTF. So annoyed. I called customer service again, now waiting for the same damn store to call me back. Next time I'm just going to Print the label and drop it off at a different location. There are tons of UPS store, try the one on bristol and 17th instead. Way better customer service. read more

If I can give this store a negative rating I would they have the worst customer service ever . They employees do not greet the customer they work super slow ignore customers.. as a business owner this is unprofessional remember ur store and employees have business cuz of customers.. appreciate and have better customer service and teach ur employees to GREET CUSTOMERS THEY ARE THEIR TO PROVIDE SERVICE read more

Ripped off store! Don't go there! For sending email to Print out from iPhone 1 label $5.04. $0.49 for 1 sheet then charged computer rental $ 3.50 plus tax and I haven't touched their computer, they just used their computer to print out and considering computer rental... be aware with this location. This location needs to close soon. read more

I entered the store was standing there for a few seconds without any acknowledgment; I had to wave down the associate, which, by the way, responded obscenely. I mention I was there to pick up three packets, and she asked why I would do such a thing? Why did I have a mailed there? If I was in renting a mailbox there. She was beyond rude never again will I enter that store! read more

Worst customer service. They really don't know how to help customers. Per ups, the package should be at the store by now, so my mom came to the store twice to pick up her package but there was nothing for her. She didn't get helped appropriately by the girl. So I called the store to check on the status of my package and the girl put me on hold for more than 10 minutes and then I called again, she said she don't know how to help and she told me to call the customer service. I was very disappointed of how she performed. read more

this is a scam place. they charged me $4.25 for printing a label. Never come back again

It doesn't surprise me at all that this UPS Store only has one star. Apparently in order to leave a review you must award a star even though the woman who works here is perhaps the most rude woman I have ever had the displeasure of interacting with. Her name is Nancy. I would guess she either owns or manages this location because surely if she was just an employee she would have been fired for her attitude with customers. It's bad enough that UPS drivers leave inaccurate information instead of actually attempting to make the delivery, but then to follow their directions only to be forced to deal with this rude inconsiderate woman is adding insult to injury! read more

Please please stay away from here. They lost my package when I dropped it off with label. They did not give me any receipt and they blamed on me because I did not get the receipt. I have to opened the claims with UPS company. Luckily, the store I ordered willing to refund my money back. 3 months later the guy called and told me bring my ID and tracking number to pick up package. I came and spoke to Asian lady who supposed to be manager or owner store. She gave her a hard time because my first name not match the order, even my last name/ address and tracking number matching. She did not do anything!! Such of complete waste of my time... thanks for worst customer service ever read more

Terrible service ... Charged me $8 for printing and scanning piece of paper to email ... RIP OFF . !!!!