Almost every time I use this location, I feel I'm being shaked down for money--regardless of the return instructions I received from the seller. Didn't print out the return label? $3.00! Didn't bring a shipping bag? $3.00! I will do my best to AVOID this location in the future, despite the fact that I live near by. WARNING: So you don't experience a shake down when using this location, regardless of what your return instruction say, I recommend that you bring a printout of the return label, a shipping bag, and just to be on the safe side, I would suggest you even bring your own tape! Truly HATE this location!! read more

Quick and easy on a Wednesday afternoon. I ran out of shipping tape so it wasn't really secure but one quick question to the employee and he took care of it. There's a street called Tiffany that says no parking but was able to park and get it done quickly without blocking traffic. read more

Mon..Aug 24, 2026...Arrived at UPS on Main St in El Segundo to return my Amazon purchase. Not having a printer at home, I knew UPS could print it for me, however, for some reason I could not download Amazon's label to send to UPS for printing. UPS was very busy, but Aiden was very patient and kind and took the trouble to do everything to assist me, but no luck. Called Amazon Customer Service who advised they could not send the label to UPS, but suggested I turn off my phone and try again. Thankfully, that was the solution, and once Aiden received the label, he printed it and processed my return. Without Aiden's patience and kindness, he greatly improving my frustrating experience with UPS. So to Aiden at UPS on Main St in El Segundo, Ca Thank you so very much for your excellent customer service. Sincerely, E.Moren read more

The woman working the front desk at this UPS store location is a fraud. She illegitimately holding my package charging 28.50 to release it to me. It was only delivered yesterday, and I attempted to pick it up today. It's not like I left it there. I paid for shipping charges upfront from the website from where I ordered the packages from. BEWARE. I reported this location for fraud at https://reportfraud.ftc.gov read more

Quick service for photo passports. They charge $20 for a set. It's a busy spot and it's small so keep that in mind. Otherwise pretty straight forward read more

Shout out to Adrian for providing great service this afternoon. He gave accurate info via phone before I brought papers to be shredded. Adrian, was professional, kind and patient. His attitude made my day! Sherry W read more

Be sure to get a receipt and enough insurance to cover the contents. Packages end up being "lost" at the store. Did not even make it to the truck. read more

I wish I would give zero stars!! I visited this UPS Store this morning and was helped by Olga, and unfortunately the experience was TERRIBLE! She was rude, unprofessional, and acted like she didn't want to help at all. When I walked in, she didn't acknowledge me or even speak. She stayed seated for a while doing absolutely nothing before finally getting up to assist me. On top of that, she was slamming the items I was returning to Amazon, which was completely unnecessary. Olga definitely needs better training, customer service skills, and a reminder to treat customers with basic respect. This business is going to suffer with an employee like Olga representing them. I hope management addresses this. read more

The UPS Store - Shipping Centers Near Me - San Francisco, California

Walked in underprepared with a loose set of blinds that needed to go to Arizona. They took good care of me.

Fast, Friendly, efficient service. The group handled the line quickly, I was able to go in / out with no problems. Great Job.

Everyone who works here is so friendly & so helpful. My UPS packages tend to always get lost in transit but this location has always been really patient & again, really helpful in helping me locate them. Thank you all so much! read more

Heads down THE worse UPS store! they charge $3 for a photo copy and $15 pick up fee if you have something delivered to their store.

So helpful! We needed fingerprinting for visas, and they were super efficient and friendly. read more

The UPS Store - Shipping Centers Near Me - San Francisco, California

I hadn't considered reviewing aUPS store, but I noticed they had three stars and wanted to contribute to improving the rating. The folks here are super nice and friendly and I've always had an efficient, professional experience. I hope the 3.0 goes up because they definitely deserve a higher rating. read more

Here I am along with 4 other people in line, 10 minutes past opening time on May 8th and there is no employee in sight. No one about to open. No sign. read more

BEWARE: If you make an appointment online, they might not see it. After using the UPS website to secure an appointment at this location, after receiving two confirmation emails, we organized our day around getting important time-sensitive documents notarized, only to show up and hear "the notary stepped out for the day." Extremely frustrating. The cashiers blamed the website and not being able to see what appointments are booked. They helped us find a different notary in the neighborhood, which was nice, but that should be unnecessary. Please honor your appointments. Otherwise, as long time customers of this location, the regular day-to-day service here is good and friendly. read more

Post office around the corner closed minutes before I arrived. I left to head on my next errands and see "Postal Services" on the window of this UPS Store. Great! I have a small item in a tyvek envelope weighing well less than a pound and I tell them I need to mail it. They do all the measuring and weighing and tell me it's $17. Ummm...those are parcel rates, not mail rates. I inquired what postal service rates they have and they said UPS Ground was it. I advised that this is much less at USPS and the guys behind the counter said, "well then just take it there". Then the fibs began: 1. "We have to mark it up because USPS is right around the corner" - wonder what UPS has to say about this policy 2. "It would be $19 at USPS" - false I questioned why they had signs in the window and above the counter that said "Postal Services" and I got another fib: 3. "Those are old signs" Sorry...you can have high prices and maybe incorrect signage, but you lie to me, I'm never spending my money there again and I'm going to let people know. Baaaad business practice. Even the UPS driver picking up packages was laughing. read more

Incredibly professional, friendly and accommodating team of staff (thanks Luis!) helped manage a complex project. They have convenient Sunday hours and metered parking. Very appreciative to Luis and team of courteous professionals who really go the extra mile to help their customers. read more

Don't go here. Charged me $3.32 to print a ONE PAGE email. Chinese lady was super rude, impatient, and stopped helping me in the middle of a transaction to move onto another customer. Latino with a sliced open finger at the counter was way more professional. read more

I'm here all the time to drop off pre-paid packages, getting boxes or packing assistance, and to pick up mail and packages for a client who routes her deliveries to this location. The staff is patient and helpful - they have a million things going at once and do a good job of remaining calm even if the customers are abrupt. Victor is superb and always helps new employees and customers out of their element. read more

Shout out to the 2 guys working today around 4pm. Didnt get the chsnce their names but both are ver polite and efficient and gets the job done. There was a long queue and it dosent let up, 2 comes out a 3 queues up. This us my goto UPS for printing and photocopy and my ocassional UPS delivery. Management should recognize the hard work these guys put into not today but every single time. 5 stars for awesome service! read more

Great location friendly& professional staff brought in 3-4 bags of paper to shred very accommodating popular spot line was long& folks waiting outside to TCb thank God it was a warm& beautiful day in the neighborhood read more

The staff at this store are so efficient and helpful, and they go the extra mile to resolve your needs. I have been coming here for years, and they rarely disappoint. read more

Alfred was delightful. Usually printing shipping labels is a headache and it takes so long. Alfred and his associate took care of me quickly and efficiently, while juggling the many other customers in line. Thank you so much! Especially during COVID. read more

Incompetent employees that make it so painful to use UPS compared to fedex and don't even answer the phone half the time

This is a very busy location with little parking. The staff really does their best to keep everyone happy. I would strongly suggest calling in advance. The service is always friendly and they will accommodate your needs as much as possible! read more

I didn't get the young man's name but he was very helpful gave me the password n their email so I can have the label sent to them,so I can mail off my Chargers to Samsung and be able to get new ones very reasonable the small package the little bubble bags.( $1.45) You could have something fax can make copies there they have a table they even have p o box,so if you want to get stuff mailed there if you need anything UPS,fax or FedEx come check this place out. Thanks For for Reading My Review. ~Lizzie ~ :) read more

Great service! Super helpful even 2 min before closing! Super thankful they were able to print some copies of documents I really needed for the next day. The manager split the duties amongst 3 other employees and was able to print around 300 pages for me...in a timely matter with boxes to store the copies for me to Cary out. Thank you! read more

I like these people they also take Amazon go backs for free, but may also take a scan and email or do faxes. They're very helpful and they do an excellent service. I would highly recommend them have used them a lot. read more

The people who own and work at this store are great. I needed to ship a gift to friends back east and they did a great job of packaging it up and preparing it for shipping. UPS rates aren't the best, so sometimes it's worth walking around the corner to see how much a package costs to ship via the post office. They can't control the rates though, so I give 5 stars on service. read more

This place is a godsend for those working from home in Noe Valley. The staff were cheerful and enthusiastic at helping me with a long series of printing, faxing, and shipping tasks throughout the summer. (As they get to know you they can grow quite chatty, for better or worse.) The only drawback is that they don't have customer-accessible computers in the store, so to print you need to put something on a CD or a jump-drive before going in. read more

Solid service. Can't complain. I use it to ship, very rarely receive anything here. Staff is always nice and helpful. Not sure why the overall rating isn't at least 4 out of five. read more

Came in on one of the last Sundays leading up to Christmas. Since original plans of seeing family in person were canceled this year, I (along with half the neighborhood it seemed) went in to ship a bunch of gifts off to family in lieu of in-person exchanges. You could tell that the employees have been working nonstop given the new reality of the holidays - lines to get in were long and the phones constantly rang. But once I got in the store, the employees were extremely friendly and helpful. Special shout out to Paulo who was a lifesaver when I asked a million questions, since it was my first time shipping items out via UPS. Amazing service! read more

Whatever you do do not pay this UPS store to pack anything. Ever. It's still hard for me to believe what a poor job they did. And charged me for!! I could have thrown it on a box and let it be destroyed by shipping all by myself for free. They can take your money for everything else just fine. And UPS did get the totally destroyed lamp to its destination fine. Ruined. But there. (When looking at pictures bear in mind that this was not a curved lamp when they packed it and that the lamp shape was not crushed. read more

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Excellent service! Always friendly and fast. They pack up and seal your packages. Amazon returns are easy. When the store is busy the lines move incredibly fast. I am usually in and out of their door within 5 minutes. They know what they are doing and answer your questions while they are sealing up your packages. read more

Should have updated their hours online to reflect their temporary or updated hours due to Covid-19. So I didn't waste my time driving here thinking they don't close till 6:30pm when they close earlier than that. read more

This location provides horrible customer service. I dropped off my package on Thursday, May 26th. It was a package that was going to a Cobbler. So you know what that means, that there were VERY expensive items in there. Anyway, they have CCTV there and they said they were going to look and see what happened to my package. They never did. I was told that their employees never even scanned in my package. So clearly, someone at that location stole my package (or there was a robbery that day which hasn't been reported). This location has not returned my emails, or phone calls to find out what happened to my package. I even walked in for an update and was told I would get a call back and nothing. I have called the Investigations dept and keep being told I will get a call back and nothing. I'm now moving on to call UPS Corporate. Make sure you get a receipt and I recommend not dropping off packages there that are worth a lot of money. Or make sure that is in insured. Mine was and STILL not getting a refund or most importantly, there is no effort in finding out which employee stole my package! read more

I need a notary and I had to get a document notarized. I needed 2 witnesses. I only had one witness with me. They wanted to charge me $5 to have their worker there sign the document. I understand they have to make money but at $5 for a 5 second signature? And with a pretty bad attitude. I mean come on guys you can be a little bit more friendly and by the way to UPS on Ocean doesn't charge $5 for a witness signature. Is this part of UPS protocol or is this just you guys trying to make an extra buck off of somebody that needs a quick notarisation. Next time I'll just grab somebody off the street and bring them in, no, actually I will go to another location .. read more

Maybe I have low expectations of delivery services but I'm giving this place 5 stars for their efficient and polite service. I've had to return quite a few things this past year due to some over zealous online shopping via Amazon Prime, and I just started to use the option where you can return items UNPACKED and without a return label. The guys who work at this UPS store have been super quick about processing the returns. When there's even been a hint of a line forming, the guys clearly hustle to help everyone as fast as possible. read more

Scam to avoid if you want to print documents. I had around 50 pages to print, you have to use their computer and put your credit card first. When I printed the documents (regular PDF) the system zoomed in and split in 3 all my pages. That cost me $100 for the 3*50 useless pages and the seller cannot do anything because the "manager is not here" Please avoid. read more