I am sharing this review to prevent other innocent people from getting completely taken advantage of like I was today at the UPS store in Rocklin on Sunset. I sold a very rare and vintage Ralph Lauren lamp on eBay for $500. The buyer paid $204 for shipping. I took the lamp to UPS and bought a large box and I paid for them to pack it securely and for them to ship it. I was notified by the buyer that the lamp arrived completely destroyed!! The box was crushed due to negligent handling from UPS carriers and insufficient protection of the lamp. I was disgusted to learn all they put in the box was air bags, nothing else!! No padding, foam sheets or packing peanuts to prevent it from being tossed about. I went back into the store today and spoke with Ross (store manager) and his son Bobby (Asst. store manager). I brought with me the photos of the damaged lamp and the box with the air bags in it. After I explained what happened they were both completely rude and said they weren't required to use anything else for padding as long as there was 2" of air bags. I explained that was ridiculous and had I had the opportunity to watch them pack it I would have complained there wasn't enough protection. Bobby's crude response was "well, you didn't ask to watch us wrap it!" My answer was, " I wasn't aware that was even an option" as they took my lamp into the back packing room and I couldn't see it anymore. He said it was my fault because I didn't ask to watch them wrap it. The clerk who initially did the intake was there too and he denied any wrong doing. I will NEVER, EVER step foot in that store again!! This is the second time I've had merchandise destroyed due to trusting UPS to package and ship in an appropriate and safe manner. Given the amount of money paid to them, I feel it is completely reasonable to expect that when I pay exorbitant fees to ship ($207) that my item should arrive in the same condition as I brought it into the store. On top of everything, customer service was absolutely non existent and Bobby just looked at me with a smirk I've never seen in my life! My advice and warning to everyone is to PLEASE DON'T TRUST UPS to package or ship your valuable and rare items!! All they are required to do is throw some air bags in the box and then tell you they've done the minimum requirement to ship. SHAME on you for not taking any responsibility for what was COMPLETELY your failure. I wish I could give them a zero rating!! If I could, I would. BEWARE!! read more

I had to get paperwork re notarized as it was done wrong by a different business. Veronica was so helpful in looking over the paperwork before I brought my father in to sign. She saws the errors and was able to redo the paperwork correctly. This will be my go to place for now on. read more

I would like to highly praise Tina at this UPS Store location. She provided exceptional customer service, and I am left to believe that she is a true asset to this establishment. As such, I plan to return here for all my future UPS needs with absolutely no hesitation. In short, UPS lost my package, and told me that The UPS Store will need to file a claim on my behalf. Tina completed this task, and communicated every milestone along the way. Next thing I knew, UPS magically found my package, and delivered it as originally promised. Tina again followed up to ensure I was completely satisfied, and that my issue was fully resolved. Tina, thank you! It goes without saying that I was truly fortunate to have gotten you to assist me. read more

This UPS store has friendly, helpful employees. I often have returns since we order a lot online now. The staff always help me tape and package everything patiently, quickly and correctly. read more

I love this UPS store location. The owner, Ross, is always happy and helpful. I will bring all of my UPS business to this location only.

Visited this location.. I was irritated upon walking in due to being told I needed to take my package to usps and then they turned me away and said I needed to visit the ups store... So I walk in foul mood.. however I was immediately greeted and the customer service rep immediately diffused me with his excellent customer service and positive attitude. The wait time was so short and they are fast here. Will visit again read more

I have been trying to print some tickets to event next Tuesday. So much trouble just trying to get the link to print. I came into store and Czar asked what I needed and I explained. The young man went right to work and to make a long store short this 75+ left the place with big smile for me and my wife. Thanks for your efforts young man.. read more

I went to this independent/franchise UPS to mail original copies of photos to my dad in Mexico. I was told by an older female clerk that their service was cheaper than the post office price (they also handle US postal service mail). I mailed my photos for roughly $10. They never arrived in Mexico. I contacted the owner to see if there was a delivery confirmation # or tracking # with my transaction and was told that there was, "No possible way I can send mail pictures to Mexico for under $30-50 in shipping fees." I provided my transaction date and dollar amount and after 5 minutes of the owner arguing with me that I was mistaken in stating that I had sent something via UPS to MEX for $10, he found my transaction. He then proceeded to tell me that for ONLY spending $10, there's no tracking #. I asked what the recourse was for losing my original photos & some additional prints that cost me $50 to print. He said, "Well, your photos are only worth $50 and you only paid $10 to ship them. If you would have sent them at the higher rate of $30-50, I would have a tracking # for you.". We argued back and forth and he stated, "What do you want me to do?!" Nice. Great problem solving & customer service buddy. I paid for my children's photos to be printed and sent originals that I do NOT have negatives or copies of are long gone, I reported him to the BBB and found that he didn't respond to the BBB either. Guess he doesn't care about his customer rating. read more

Any time I come here, I get fast,,efficient, friendly service! Very much appreciated- especially during these crazy times!

Hope you're not in a hurry. The employees are nice, but speedy service is obviously not a priority here. There is always a line, and if you call you're likely to be placed on hold for several minutes before they get to you. If you need something more complicated than basic shipping or print services prepare for whoever is helping you to be very confused. read more

I'm very disappointed with Tina at the UPS store. She shipped our boxes for a conference and damaged them in the process, including breaking a glass. When we asked her for help with locating a usable box to ship the items back, she was unable to assist in any way. read more

The UPS Store - Printing Services Near Me - Rocklin, California

See all

Updating to five stars for the nice employees. They handled a rude customer without any issue on their part. Thanks! Four stars for great service and my rating is only for this location. I've been here three times already for personal business and each time I've been greeted and helped without any issue. I've been to numerous other UPS stores and their levels of customer service have been near bottom of the barrel but this store is great. I'll continue to come back and appreciate their efforts to make customer service a priority at this store. Thanks! read more

Ross, Bobby and their staff are the best at this UPS Store. They are always helpful and go out of their way to meet our needs. They know us by name and greet us no matter how busy the store is. Wonderful efficient and friendly service. read more

Always good service, I called ahead as they were minutes from closing and they held it open for me! I walked up, they unlocked the door, had everything I needed and was out the door in under 2 minutes. Can't get any better than that. read more

I keep meaning to leave a review because I feel like it stands out as a place that i really shouldn't look forward to visiting but kinda do. with all the Amazon returns I do I'm here practically every week. I've literally never had a bad experience. Every time I go the employees are super helpful and very courteous. There's one manager (I forget his name (sorry!) - smaller guy with a man bun) who's especially good about going above and beyond to make things pleasant for the customer. He and the other manager in particular are amazing and I'm always happy when I walk in and see them there. I dont even mind when there's a long line (and I'm a busy mom, always on the run) because i know ill get great customer service when its my turn. I had a really bad customer service someplace else recently and it was the kick in the pants i needed to finally make the time to leave this well-deserved review that i kept neglecting to share! read more

Love this UPS store. The team here is quick and efficient. This is my preferred place to ship and print. Cesar helped me this morning and was very pleasant. He made shipping during the holiday season pleasant and painless. read more

Like any business, they have issues from time to time; but if you ever dealt with failure, you'd know this place is considered a success story. Top-notch compared to USPS so if you have issues that seem to stem from here...maybe you should do a little more examination to what the problem is you're experiencing. This is a business and they need to make money so if you're looking for free shit...go to the local homeless shelter for handouts. If your mail came in at 0930 and you didn't get notice that it was in until 1500: I'd look for more patience and if you don't like it, I know USPS has cheaper boxes for you to lease. If you think the customer service isnt good here, I'd suggest going to the nearest USPS location or maybe a generic postal service location if you don't like it. Otherwise, Ross does the best he can with what he has available as options at helping customers as much as he can and I've had minor issues time from time but to blame them for it isn't necessarily the right course of action when customers are usually to blame. I highly recommend this location. read more

This is my neighborhood UPS Store, and I couldn't be happier. Every time I come in, I am greeted with smiles and happy people, providing excellent service time and again. Well done everyone! read more

The employees at this store are always so very kind and helpful. Today Tina helped me pull up a shipping label that my cell phone wouldn't do. I will always use this UPS location. Thank you so very much You went beyond the usual customer service we usually receive at other stores. Virginia Portela read more

Pride themselves on the best customer service ever. Many convenient services available in an efficient friendly and awesome location. Good job guys read more

I love this little place. Staff is always so nice. Typically there's no wait or very short one. They are fast and efficient.

this is my FAVORITE UPS store in this area. The people who work there are super friendly, efficient, competent and I always leave being glad I went there and not the post office. However, they need to ask customers to wear masks- they have a sign at the door, but today a young woman had her mask hanging down and her whole nose hanging out. It was taking over 10 minutes- there was some problem with her situation and I felt uncomfortable standing there while her nose was not covered (6 feet away, yes, but still) so I eventually left. That's not the first time I've seen a customer like that there. The asymptomatic part of this virus needs to be remembered- they could be spreading it. The staff at this UPS store are so polite and kind, they probably didn't want to tell her to pull her mask up, but they need to, or they may lose customers. read more

I've had a box with them for a little over a year now, the staff and the owner are always eager to please, even during busy times of the day. read more

Do not rent a PO Box they take forever to get the mail sorted & terrible Customer Service. We pay to get our Business mail, Checks etc and when asked how long til the mail will be sorted the Employee says I am waiting for the other employee gets back he is quicker. No care that we run a business & need our mail. Then my husband asked what time does the mail get her she states " WHAT IS YOUR QUESTION" So rude! The owner needs to get control & have someone sort right when the mail arrives! read more

I don't use the shipping services here too much, but we keep a PMB here. The staff is very friendly and willing to help. Generally I use USPS over UPS when I can for price reasons, but this is a quality UPS store. read more

Always Friendly and Helpful right when I come in. They make eye contact with you right when you walk in. They get the shipping done and always make sure you're shipping the most efficient and cost-effective way possible. Did I mention they saved me 6 grand because I always ship with them and had saved a tracking number for an item that a company tried to burn me on because they said I didn't return it. Thanks UPS Store...tracking #s don't lie. read more

Seriously friendly people. If they have a long line don't worry. They are super fast! I go here at least once a week.

Everyone is here is typically very friendly and helpful, however I've had a terrible experience so I'm going to give two stars. I sent a package to Fiji to a winner in a competition I ran and it's been three months. I've gotten mixed stories: package was lost, no it's been found, nope lost again, the recipient's phone number doesn't work (not true), emailed but she didn't reply (not true) and so on. Last week I was told by the store manager that I would get my money back and the package should be delivered but it would be better if he recipient picketed it up. Recipient has told me she has made multiple inquiries and been asked for a TIN number and she still hasn't been able to eat the package. Store manager said they would call me last Monday but no one called and it's been a week, I called several times and no one answered nor did I get a voicemail option. I walked in today and a staff member had no update and then made a call saying "she's right here I had to tell her something" then told me a completely different story...I have been patient and understanding and I know the UPS in Fiji is likely at fault, but there is no excuse for not getting back to me or for not processing my refund. Disappointing at best :-( read more

These guys are awesome and always find ways to save me money by providing the large envelopes for returning textbooks instead of having to buy a box. Also the employees are very fast and provide helpful service. read more

These guys are awesome. Super friendly, and fast. They just get it done. Literally never had an issue in my weekly package runs.

I love this UPS Store! The customer service is outstanding and they're always willing to help. Other UPS stores have charged me to use tape, etc. this one is not only willing to help but they do not nickel and dime you. Highly recommend! read more

I had to drop off my AT&T equipment at this store. When we first got there the line was to the door. We went to run another errand first & then came back. Thankfully there was no more line. The store was clean & well organized. The guy working was extremely friendly & explained the return procedure. He took care of our return seamlessly & suggested we save our receipt in case AT&T ever requested it. Would drive a little out of my way to return to this store. read more

This place is a little hidden in the bel air plaza. They only have one notarizer, but the customer service is really good. They're really friendly and very into communicating with you and making sure things go right. Every customer that has come in so far has been helped quickly and politely. Like I said, I wish there was more than one person doing notary, but other than that it's a run of the milk ups store. read more

Always great service at this location. The manager & staff have it together and just get stuff done like it should be done. No hassle, no silly hoops to jump through, so easy. read more

I had a frustrating experience concerning a package that I shipped with the help of a UPS Store employee. A gift card was somehow lost/separated from the package. The owner, Ross promised to make it right if I wasn't able to get it resolved with the issuer, but the issuer reimbursed me and all is good. I really appreciate the care and prompt attention he took with the issue. I have been a long time customer and will continue to be. read more

The customer service staff is great here, they do a nice job of explaining all of the different shipping options. They're courteous and friendly. read more

I do not know how they have such a low rating. This UPS store is the only one I go to and they are always willing to help in any way they can. I recently shipped a box that was returned. Tina did a whole lot to make sure that the UPS claims department took care of this for me as the address was not actually incorrect as they had stated. She made sure to remain in constant contact with me with updates and got that package reshipped out! You guys rock! read more

Great store! Love the owner Ross and his friendly staff. They ALWAYS have a notary on staff.......even until 7pm! I have a box there (schills for my not existent office)......and always look forward to stopping in. Best to get in before the 5pm crowd if you can.........the staff are very nice, and patiently help those that are frankly to lazy to even lick a stamp. Several times I have taken in a weird object and just let them handle it........not my problem now! read more

Ross and Tina do a great job!! They both really went above and beyond to resolve an issue that was not their fault. Thank you

I went there this afternoon after phoning them to making sure they could mail a package to FPO/customs package. The clerk first thought I had already paid for the postage because I had a flat rate box from the post office. I was honest and told her that it wasn't prepaid - just that the cost was pre-set (they actually have a poster advertising flat rate boxes). She kept on asking me questions (like what country it was going to) that the PO never asked. I tried to explain to her that the package actually goes to a base in the US and then the military take over handling it. She clearly was having trouble and I was running out of time. I asked to speak to a supervisor when she tried to charge me ten dollars more than the flat rate. She told me that she knew what she was doing and wouldn't get the manager. I told her that clearly she didn't know and walked out. I understand a convenience fee but tell dollars is a bit much! read more