I don't like writing this review, but I had one of the most uncomfortable retail experiences here…read more I wanted to buy uhaul boxes, and didn't realize that I wasn't going to a uhaul specific location, but no big deal. They don't offer bundle discounts if you buy 20/25 boxes like uhaul, but fine I was already there. I was prepared to pay more money per box. Once I checked out I went to my car and checked uhaul prices, I was charged $4 for medium boxes, $39 for 10 medium boxes. At uhaul it's $39 for 20 boxes. I came back apologizing saying I'm sorry but with the price 2x as much I needed to return them. The owner was *angry* raising his voice saying there was no price difference arguing with me, as I had the site open ready to show him. He angrily waved me off saying fine and a woman began to refund me. She was huffing, rolling her eyes, acting irritated with me. She didn't refund me tax (they do everything manually), and when i pointed that out and asked to do at first she repeatedly refused...umm that's illegal. Finally she did, with a very unpleasant attitude. At the end I softly said, hey I hope you can understand where I'm coming from. You guys charge 2x as much as uhaul, and I should showed my phone to her. She aggressively raised her voice shutting me down waving me off. Well. Alright. I went to uhaul and bought 20 boxes for $39. Instead of 10 for $39. Most aggressive retail experience I've had. Just...feral. I work retail myself...I was kind, calm, respectful the entire time :-/.

I hate writing reviews like this, because I too am a small business owner. I shipped a package…read morefrom this shop on 10/31 and it shows that it never arrived into UPS's hands but was accepted by the shop. I called the shop to see if it was left behind and to see if they could check to see. The employee wasn't willing to help, so I asked for the owner. He got on the phone and was immediately angry with me for suggesting something was left behind. He went on to tell me that he doesn't make a penny for accepting my pre-paid packages (which is I know is incorrect because I used to work with a shipping shop personally). I asked him to stop raising his voice at me, and as a local resident I would think he would be willing to help me locate this package. His answer...."Call UPS and have fun trying to find it." and then he hung up on me. I've read some poor reviews of this place on Facebook before, but had been giving him the benefit of the doubt. Beware - and know that there are several other ship shops in Trophy Club and Roanoke, and I would advise driving right on down 114 to the next one. In reponse to owners answer - I called the shop to see if the package was still there because UPS doesn't show that it was ever scanned in to their system. I would think this would be the obvious question any normal customer would ask. Did I accuse him of theft? How ridiculous....I was simply asking if they could do a once over to see if it was left behind because it was an envelope and not a box. He IMMEDIATELY was rude and disrespectful. He refused to even look and hung up on me.

Generally pleasant and helpful service. Can compare prices for FedEx, DHL & UPS. Notary service…read morealso.

Pleasant service, but their box prices are ridiculous. $14 for a 24x24x6" cardboard box? I went to…read morepostnet instead and the same box was $7.

I went in to get copies done and I told them what I needed done which they have done a million…read moretimes for my business and I told them to do it just like they did the last time. Did not come out the way it was supposed to. Now they are calling me a liar and saying I told them something completely different. Absolutely terrible customer service. Do not use this specific post net. Go somewhere else and save yourself the time.

I have not directly done business with them, but never will! This store is owned by blantant…read moreracists as shown in their history of reviews. My friend and I were grabbing food from the restaurant next door named "Tacos Azteca" (amazing and cheap food, highly recommend) and as we were waiting, one of the ladies working from next door walks inside, goes up to the man at the cash register and begins making demands about them needing to hold her package because they were closing shop. Before he could even respond, she IMMEDIATELY begins berrating him and makes statements such as "do you understand me? Know english? No comprehende? Do you need a translater? Can you get someone who speaks english!" And drags out her sentences to talk down to him. Then she would laugh and look at the rest of us in the restaurant as if to insinuate "can you believe this guy?". Her behaviors were absolutely DISGUSTING and this whole store should be shut down. Please dont do business with them!

Matt is always so pleasant, helpful and friendly. We drive to this location just because of his…read morecustomer service.

Matt consistently is cheerful, helpful and professional. He can always help figure out the…read moreappropriate and most economical sized packing box or envelope for the items I'm shipping. I will continue to use Fed Ex services at this location!!

Friendly. Fast. CONVENIENT! I don't even bother with the USPS around the corner anymore. At USPS…read morepost office, there is always some issue/problem and the employees can offer no resolution. Most recently, I waited in line 15 minutes at USPS to be told that bc package didn't have clear tape it couldn't be sent and no they don't have clear tape. So I headed around the corner to (walking distance!) mail & copy and literally just handed them the package. Done. The people here are kind and friendly and want to be helpful. They also sell cute merchandise among other useful items. They also do FedEx etc.... Just come here. Save time. And you avoid grumpy post office employees!

Logan was awesome this place is super convenient!!! Very…read moreeasy to get to and hardly ever a line. Recommend!

Every time I have used this UPS shipping location it has been a smooth experience, good service,…read moreeasy peasy. Also, easy to get to. Never thought of doing a review, but why not!? So, here it is. Simple stuff, done right, efficiently. Have used them periodically when needed for the last 15 years. No complaints for me!

Service used to be great here for years but recently the staff seem to have an attitude and put out…read moreby customers. Something has definitely changed.

Good service is hard to find, but this place has it! The owner went out of his way to help me get…read moreneeded supplies for a non-standard box packing challenge I had with an airline. The gentleman is pleasant and professional, and runs a great Business, go support him!

Joe Yoo is a one-man operation who handles everything personally and impeccably…read more.. Whenever I would get a time sensitive, or important mail or package... he would give me a personal call to notify me... It was amazing how he was always on top of everything... When everything in my business demanded my attention to the point that I felt like I was drowning, it was so such a relief for me to know that this was one department that I did not have to worry about... I've always wondered how he handled everything so well just by himself, but he never skipped a beat... and this meant that everything in my business was timely -- from the proper filing and maintaining of licenses to handling customer refunds and returns.. Ever always so cheerful and upbeat, he made an otherwise dreadful errand a lovely and welcoming experience.. Now if every other business out there could give their customers the same individual attention and personal touch that Joe was able to extend to his customers, everybody would be happy, nobody would miss any of their deadlines or overlook anything important and the world would be a better place

Seems to randomly loose packages and do not or will not establish processes that keep this from…read morehappening. New ownership is unable to provide what could make them adequate. Just high risk to loose parcels

I take everything here to be packaged and shipped. The cost is reasonable and when selling items…read moreon eBay the feedback usually includes a remark from buyer how professional the items are packed and never damaged. Well worth the few dollars to have them pack items properly and get there without any damage.

Great service, extra touches in the storefront, and efficient staff…read more I just needed to drop off a DHL shipment but this shop was a delight.

I've been a customer for at least 6+ years and very happy with service and ability to get…read morenotifications when mail or packages arrive. If you are local to Flower Mound area and need a great mail box service, packages sent out, then In The Box Pack & Ship is the local business you want to support.

This UPS Store has been a cornerstone of my business for years. From the very beginning, I've…read moredepended on them for mailbox services, printing and copying, shipping and mailing, and notary work--and they've been consistently reliable across the board. What truly sets this location apart is the owner, Aziz. He runs his store the way local businesses should be run: he knows his customers, pays attention to details, and treats people with genuine respect. There's never a rushed or impersonal feeling here. Aziz and his team take the time to make sure things are done right. The staff is outstanding--professional, friendly, and efficient--and the experience is always smooth. As a business owner, that reliability matters more than anything. I trust this store completely, and that trust has been earned over many years. If you want a place that feels like a true partner rather than just a shipping counter, this location is hard to beat.

Terrible, they just try to take more money from you. I went to return a package, at first they told…read moreme that I need to print out the label, then second time I went there with the label, they told me a need a box, my item was still in its original package. They offered me a plastic bag at $3.99. I never experienced such terrible stuff at Keller's UPS store.