Every time I have used this UPS shipping location it has been a smooth experience, good service, easy peasy. Also, easy to get to. Never thought of doing a review, but why not!? So, here it is. Simple stuff, done right, efficiently. Have used them periodically when needed for the last 15 years. No complaints for me! read more

Service used to be great here for years but recently the staff seem to have an attitude and put out by customers. Something has definitely changed. read more

Amazon Returns used to be rather easy here, I was even willing to pay the extra dollar for convenience. Was told today I'd need to buy a box from them directly in order to get the item returned. I asked the person who checked me out to cease the return so I could take it somewhere else. She claimed she couldn't, I ended up spending 45 minutes on the phone with Amazon to get a refund. While this review isn't necessarily directed at the store's other offerings, it is a steer clear on Amazon returns here. read more

I shipped a 16 lb, 2 oz picture to a friend in NY. 90 seconds after handing over my credit card, I realized it would be way cheaper to just order a 2nd print from the manufacturer and have it be shipped from there. Immediately upon learning my mistake I asked to cancel. The manager literally hid in the back of the store while they tried to claim there was nothing they could do and put a 16 year old kid in front of me that I refused to take my frustration out on. Yeah, technically I agreed to your shipping terms, but you could have been good people and recognized that I made an untimely mistake and been decent human beings about it. Instead you stole, yes STOLE $448 dollars from me. Congratulations for taking the most profitable package in UPS store history. Great job slipping in the $297 large package fee that I didn't notice. Fool me once, shame on me. You will never get my business again. Yeah, you are going to say that the truck was magically waiting in the back of the store but I drove around the back and it wasn't there and the entire process was 2 minutes from start to finish. You have my number if you want to resolve this. read more

The UPS Store - Optional large pkg fee imposed by store - Printing Services Near Me - Keller, Texas

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This place will lose your package. You can drop it off pay for it never see it again.

Super friendly, excellent customer service and always helpful, value is great as they give military discount

This location use to be great. They have a women working there that thinks she is the Amazon police. She will literally tell you that you need to use the self service for Amazon and she is on her phone instead oaf servicing customers. She is rude and condescending. I go to the Roanoke location now which is friendly and happily take your Amazon returns. read more

Truly easy! I printed off my label to make it faster which DID work! There was no line when I entered. The employee accepted my parcel then asked if I wanted a receipt, but he was able to print that off and let me go about my afternoon. Thank you for the fast and easy service today! read more

So why advertise you do passport photos when you don't? Told to go to Walgreens or CVS. Cool, they got my money today, and they did a good job. Can't recommend this business. YMMV. read more

Excellent Customer Service at this UPS location. Well staffed and very friendly. Very Attentive and helpful. read more

I frequent this store for my shipping needs and am always greeted and helped by friendly staff. They are always ready to help me get my packages shipped quickly and economically which I appreciate. You have options to ship via UPS or USPS here. read more

They're quick, courteous, & professional. It's also a convenient Amazon return point.

Everyone is helpful at this location but Sherri is my favorite. She will patiently go through all the options with you and always with a smile. read more

I had the best experience with an employee-Sherri. She helped me send my orders so quickly and efficiently-and was so kind. She was ready to help with anything I need-I will definitely be back. read more

Caitlin helped me when I was in the store the other day - she was great, made the process of returning my ATT boxes much easier than expected. read more

I was in a rush to get multiple packages shipped out and Ryan opened a new register so I could skip the line and he handled the process exceptionally. Will definitely be using this location for all my shipping needs in the future. 10/10 Customer Service read more

This place was good the service was friendly and it was pretty time efficient and it was also very inexpensive. Recommend if you need to return a package. read more

I ran in today in a hurry and Sherri was absolutely phenomenal! There was a line, but it went quickly. She checked me out quickly and assured me that my client's package would get there on time. She was so informative. I rarely have such a great experience shipping a package. She's a GEM! This will definitely be my new shipping location. read more

This location has the best people! Especially, Josh, he is always helpful, efficient and has the best attitude! He is an asset to your team! Brian is also very helpful these are my go to guys! Love coming to this location because of the best staff! read more

I went in today to send some confusing Amazon returns, but after dragging my boxes into the store, it turned out that two of them (the biggest ones of course) had to be taken to Kohls instead. Josh, was over the top helpful and eventually we managed to get Amazon to change this rule so I could indeed leave them at UPS. Josh was amazing and super polite being as I was frustrated, his customer service skills are exemplary......give this man a promotion! read more

Dropping off a pre-paid box with a dead piece of Verizon FiOS television equipment. Very helpful guy behind the counter. Gave me the very good advice of hanging onto the shipping receipt until the equipment shows up as returned and your account is clear. He's heard horror stories. Based on the number of boxes he sees, I can see why. He had a good idea of scanning, or taking a picture of, the receipt and e-mailing it to yourself. This way you have a digital copy that won't get lost and you can keep it safe for a long time. Which reminds me, I still need to do that, if I can find it. Dang! Bottom: Convenient location and helpful staff. read more

I moved out of the area and had my realtor send a framed photo that I had mistakenly left. Well, a package arrived and it was a box of blankets. When I called the store to tell them I had gotten the wrong package, they made excuses like they don't do the packaging there, we can't give you a tracking label, as that has to come from UPS directly. So, I called the Grapevine UPS Store-I love working with Clark. I asked them if they package and ship everything at their store. The lady said 'yes' except for anything heavier then 160 #'s. So, I don't know why this store is different, but it's been 3 weeks and they say my picture is still there. No call or email back from Ian Stewart, who for being their "go-to" person, is never there! Good luck if you choose this store! Give me my insurance money! read more

Dropped a package off on Nov 6 at 10:00 AM. I paid for 2nd Day air with arrival on Nov 6. I checked the tracking and delivery is now Nov 11??? This UPS Store says it was put on the wrong truck. UPS Customer Service says they were not even given the package until Nov 7. Who is lying??? No accountability. I would not recommend this store. There are plenty of other dependable shippers nearby. read more

AC in the store is t working and it is hot as fire. Young kids working there and bad service. Not able to use my UPS business account here either. FedEx,here I come. read more

This store needs to be taken off the Yelp list of notaries in Keller, and they need to take Notary Services off their website. Went into this store for notary services, after calling before hand, and was told once I arrived that their notary no longer works here. read more

Christian rocks! He worked with me to locate a box for my package that cut the shipping costs in half!!!!! Thank you!!!!

If I could give negative stars I would. THEY WILL OPEN YOUR PACKAGE! Do yourself a favor and whomever your sending a package to and ship with fedex or someone else! Will NEVER USE THEM AGAIN! This store and it's employee's can not be trusted, shady at best. read more

The guys here are the best! Quick and friendly service with a smile. Wish I had known they take care of USPS mail too when I first moved here. Dang, so much wasted time at the Keller PO with much less friendlier folk! read more

I stopped by the store this morning to drop off a package, Brian who was at the counter was extremely rude! I told him that I was dropping off a box and needed a receipt, he never once said a word! When we were finished I said thank you, again nothing! He turned around and I said you have a great day and he went, uh huh! Ridiculous! I have been to this store a couple of times, 1st time the gentlemen who helped me was amazing! This time, Brian was awful! I will never go back! read more

This place has a solid staff and ownership has been there for 16 years! Good people. What people need understand is that the franchisee cannot control UPS pricing!! read more

What a great one-stop shop. I shipped 11 packages, had something notarized, dropped off cable equipment to be returned and sent a fax. It was the best customer service I have received in a very long time. Every employee was friendly, helpful, and customer focused. It was a truly pleasant experience!! read more

The new owners of this store are awesome and so is the staff! I am not from the area and needed to ship a package. My experience here was quite pleasant. I'm unsure about why there are some negative reviews on here, as I found the staff helpful and the store temp comfortable. I did happen to see a package being opened, but that was because it moved on its own. Imagine everyone's surprise when a LIZARD jumped out! Kudos to the staff for realizing there was an issue with the package. I imagine that the poor lil fellow (or gal) would have probably died before he arrived at his destination, since the package wasn't marked for hand delivery or having "live" contents. read more

Gavin and KATHY are awesome - such great customer service - Thank you at such a busy time and a 'revenue' time! They took care of a minor mistake and took care of my package with the great est care and customer service read more

I recently TRIED to send a package back to a shipper at this location. I just needed to print the UPS return label from my email which the shipper sent me for my convenience. Once again, I just needed to send the label to this UPS Store via email, print the label and leave package. First I was told they were unable to handle that request, when I said I've done this many times at other UPS Stores without a problem, I was then told there would be a $2.00 fee. I asked if we had a misunderstanding, since other UPS Stores don't charge and you DO make a couple "dollars" on this return label. Nope, that was the price. I called the manager at this location, explained all the above and she said that was the OWNERS policy. I suggested she revisit this policy with him and she refused. AVOID AVOID AVOID This Location. read more

"We are understaffed, I don't have time to ship your package today" is never a statement you want to hear when you have waited patiently in line. I will never set foot in this store again. read more

I try to do most of my shipping here, the tracking info is very fast send to email and the prices are above normal. There is a young man there, he must be the owners son, he at times has shown some attitude but there is a rock employee there and she is a joy to speak with...she takes time to talk, tell stories and seems very well grounded. If it wasn't for her, I think this place would fold like a to-go-box. read more

A basic expectation of a UPS store would be that they can pack, ship, and track your item. If that is what you are looking for... avoid this location. These guys were so incompetent that what they packed up for me literally didn't even make it out of their store and to the Ft. Worth distribution center before the box came open and the merchandise was lost. And, despite UPS telling them that all they had in Ft. Worth was an empty box and that they should contact the customer about filing a claim, they never once called me. If I hadn't tried to track it myself a few weeks later, I never would have known they lost it. Once I called them about the issue, that's when their denials, excuses, and rudeness began. There are plenty of other UPS Store locations nearby. I will never frequent this particular one again, and if you take my word of warning, you won't either. read more

My sister recommended using the UPS store for shipping figurines from Fort Worth to New Jersey. Since I no longer had the original packaging I brought them in to be packed in shipped. I paid for 2 large boxes with packaging. I received the 1st box on Friday a small box. The other boxes came on Saturday. The firsto box didn't belong to me at all. The other boxes although marked fragile were both damaged. Something must have been on top of them. Several of my figurines were damaged beyond repair. They were first edition numbered Thomas Blackshear numbered figurines and can no longer be purchased. I followed the stores instructions on how to submit disputes. I recieved 1 check for the insured amount +some shipping costs. I am still awaiting payment for the second package. The shipping date was March 30th! I was told the dispute resolution is 4 weeks. I've called the store countless times sent many emails and I have yet to receive satisfaction. I will not recommend using this location. read more