"Don't let the low ratings fool you. I shipped a product today and the service was excellent. There was only one person working, but she was a superstar--managing phone calls and in-store customer service simultaneously without breaking a sweat. It was a great experience and she deserves major credit!" read more

I can't say enough great things about this UPS Store location. Ariana and Bianca are absolutely incredible--they know me by name and consistently greet everyone with such a positive, welcoming attitude the moment you walk through the door. Every visit is seamless because they're always willing to go above and beyond to help, whether it's a quick package drop-off, a return, or sending something out. Their professionalism and genuine friendliness make a huge difference. I'm truly glad to have this location as my go-to for all my shipping needs. It's rare to find this level of customer service, and they set the standard. Highly recommend! read more

This is my go to UPS for all Amazon returns lol idk why this place has such low stars. Literally every person who has helped me here has been very kind, super patient and thorough despite some customers who aren't that great. The customer service has always been top notch in my opinion. This place is located in the same plaza as Ralph's and Carl's Jr. same side as Pizza Hut, a laundry mat and nail salon. read more

This store still hasn't opened. It is currently 8:18am and their staff just turns on the lights and we are still waiting for service. There's 3 people ahead of me in line. Yikes! Store hours said they would be open at 8am!!! Do not recommend coming here at the start because you might have to wait for awhile. Service needs to improve asap! read more

The UPS Store - Shipping Centers Near Me - Riverside, California

We needed a notary for some estate planning. We went to the UPS Store. It was easy and convenient. Highly recommend them for this!

Rude and obnoxious! Today, I was next to return an Amazon package, but the staff member instructed me to scan the item myself. Afterward, she told me to get back in line, email my receipt, and pay over $2 for a copy. Despite being the only customer, three staff members ignored me until the first staff member assisted me. When I asked for her name, she refused, claiming she was helping me and dismissing my rudeness comment. However, she became more pleasant with the next customer after I addressed her poor work ethics. This was my first negative experience at this facility, and I'll be taking my business elsewhere. read more

I went in with 12 huge heavy boxes right at closing because I was in a meeting that ran late at work. When I got there I couldn't find which Amazon QR code went with which box, especially as all my packages were the same. The store was closing and I really didn't want to bring home all the boxes again the next day so the wonderfully helpful employees stayed 50 minutes after closing to help me figure out which QR went with which package. They even explained the tracking process to me and showed me how to make other returns in the future with Amazon. The whole process didn't even cost me anything!! I even offered to buy them coffee for helping me out past hours but they refused. This will always be my go-to UPS store because I know I can count on them to be dedicated and go the extra mile for me. Love this location! read more

The ambience was horrible I came here at 9/17 around 5:20pm and there were two girls and 1 guy working at the time the guy helping me was rude and didn't care to help me with my situation I had a barcode and it wasn't working and he was just saying there's nothing he can do and rudely shoved me away to take another customers order but there was a girl with glasses and two braids that was trying to help me and see what was happening she gave me options on what I can do because I don't usually come to UPS so I loved that she helped me out the most she could but for the other two coworkers they were more interested in taking to eachother because the other girl didn't even care to look my way. This is the worst UPS I've ever been to and I don't recommend coming here. read more

I haven't experienced this UPS being anything more than a mediocre. Service is acceptable. Is it my fav, no does it get the job done yes. Anything to rave about-nope. Traffic is tight, watch your sides & back out slowww. read more

My go to for my shipping needs! Great service, every single time you need anything done! read more

I love coming to this UPS Store and I have been consistently greeted and impressed by there service here. They are consistent in pricing, and usually help me out with packages and returns. This past weekend, I went to make an Amazon return, to which I was told that I actually needed to print out my label and include a box for my product. They told me that if I wanted to avoid paying for a box, I could bring one from home and print the label myself, which I happened to be able to do at home. I love the friendly staff atmosphere and quick service, even when there is a long line. Big shoutout to all the staff for being helpful and knowledgeable! Just goes to show that this is a beloved location!! read more

The workers here try their best to be quick and courteous which is appreciated. If you have to drop something off without needing a receipt, you can leave it on the counter, you don't have to wait in line :) If you have an Amzn return, it's smart to get a return receipt tracking because sometimes Amzn will say you didn't return it and your receipt will be the proof. I especially like that it's located in a shopping area so I can also get other errands done. read more

This smaller UPS Store is a nice addition to the stores and community. I've been before to return my cable boxes from AT&T, Dish Network or Spectrum but today was the first time I returned something from Amazon by dropping it off here. The people were nice, friendly and the UPS stow as clean. read more

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Rude and lazy. I always regret trying to get help. They were busy, but were unhelpful to a string of us. There were at least 4 people with very average expectations that neither employee was willing to help. The seemed the "NO" people. read more

This store is a complete scam when it comes to holiday shipping. They had massive signs posted on their front desk for when packages were going to arrive. I paid for 2 day air to TX and was charged $350 for 2 packages with an expected delivery date of Friday the 30th by 3:00pm. The packages showed up 3 days later and they said it was just an expected delivery date not guaranteed. Signs posted with 1/2/3 day shipping listed with dates when they would be delivered listed all over the store. Paying an express price for a standard delivery is a complete rip off. When I called the store they said they couldn't help do anything even though their customer representative told me it would arrive before Monday. Do not waste your time shipping for priority out of this store they misplay their wording to get people to over pay for shipping that was delivered 5 days on a 2 day priority air price. read more

I went into the UPS Store at 3380 La Sierra Ave, Riverside on March 23, 2019 at 1:37 PM to ship a package through United States Postal Service (USPS). The person who helped me is Arisbel. The package sent was a small package in a box, and it was about 8 oz. Arisbel told me that the package would cost $10.05, which I paid for, and you can see it on the receipt (screenshots attached to this review). It is now March 29, 2019 5PM. The person that I had sent the package to hasn't received it. At this point, I doubt very much that they will receive it. When I returned today to ask what happened, Arisbel told me that she specifically remembers that the so-called package is actually a letter and that tracking is not available for a letter unless I send it certified. The receipt clearly shows that I sent a "first class package." I clearly asked her for a tracking number when I paid for my item. She even highlighted it and told me that was the tracking number. (She later said that the tracking number is a random number put in the system by default and not a real tracking number, even though she highlighted it for me.) She retorted that she thought it was a letter, and she told me "I just put a stamp on it." (Her exact words) She apologized and said that she told me that I should have sent it certified. She never suggested that, hence her response earlier to my "where is the tracking number question" was to highlight a section of the receipt and say "there it is." I paid $10.05, about twice what I would have paid the post office at 70 cents an ounce. The package was 8 ounces, so that would have been $5.60 for the postage at the post office. Instead, because she just put a stamp on it, that means I paid $10.05 for a first class stamp that costs only 55 cents, and now my package is sitting in a dead letter office, somewhere? It doesn't take a genius to conclude that something else is going on here. I have had lazy service, bad service, and misunderstandings that appear to be bad or lazy service before, but I don't see how this could be a misunderstanding. EDIT: 4/27/19. I never got the package returned for insufficient postage. The package was a product I was returning to a company for a refund. They never got it. The owner of this location never responded to this review. The owner obviously doesn't care. I'll never buy anything else here. EDIT 2: I had a second package that was an Amazon return I had given them at the same time as the first package. This place is an Amazon drop off. Amazon never got my package and they recharged me for the item, a usb splitter cable. This is the second one they screwed up. This is not an accident. read more

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Had a problem returning an Amazon package, Hope helped me with great service!! Highly recommend this store, I use them all the time.

I would like to thank you for having such a well mannered employee. Such as David. He is so polite & so helpful. You don't find such helpful employees such as David, and not take notice. Thank you again, read more

Very clean Staff is friendly Service was fast and efficient Love that its near 2 little shopping centers read more

I have had consistently amazing experiences at the UPS store on La Sierra in Riverside. I dealt with Emmy today and she was just incredible. I had lost the receipt to an item I had shipped to Germany, As im aware, due to Covid, staffing is limited. When I called, Emmy took my information and sayed she would call once she assisted the patrons in her store as she was alone. True to her word, Emmy called me back within 15 minutes, searched for my receipt in her system and gave me all the information needed to find my wayward gift. Thank ypu Emmy! Your customer service is top notch. read more

I had to send a Target return during a busy afternoon, and my experience with this location was excellent from the moment Seiya the manager answered the phone for directions. He was so courteous and caring that I went to him even if there was another UPS Store closer to my home. When I got there, I was even more impressed because the whole team seemed to be very happy working there and wonderful to all the customers--not just me. I like that better because then it's clear that the good service is a pattern, not an exeption for me. Bianca is the one who took care of my actual return, and amazed me with her hardworking, professional demeanor. She made sure my package was wrapped up properly, of course, but the entire encounter was impressive because of . . . simply how hard she worked. Very quick, caring, and knowledgeable. read more

Just FYI they close at 4 on Sundays. Yelp says 5:00. I was parked outside at 3:50. I sat in car waiting because there was a women outside waiting in line to go inside. At 4:00 exactly I got out of my car figuring she would go in soon. At this point I still thought they closed at 5. The guy inside motioned to us that the store was closed. So I looked at signed posted and it clearly said 4pm. I get it "covid time". I gather my stuff to leave and the guy comes out to tell us they're closed. The lady in front of me that was already waiting there said "I've been waiting out here for over 10 minutes. I just need to drop off my package" The UPS guy told her "sorry, we're closed." I left bc I get that I got in line after closing but not cool for the lady who was there well before 4. read more

Exceptional customer service, clean facility. Always greeted with a smile and respect.

Whatever happened to customer service? The owner Tony Tarango refused to print individual receipts ask why I need them like that. Franchisee's should be held to the high standards of the Franchise Company. read more

During the Christmas holiday one of my pkgs. did not arrive to its destination. I called UPS store on La Sierra Ave. Riverside where I had mailed pkg. the person I spoke to was Raymond who checked on the problem and found out pkg. was lost. Later I had a call from Ilene who updated me on the pkg and with their help pkg. finely arrived to its destination. These two employees were a great help...what great customer service. Thank you Raymond and Ilene, all is appreciated! read more

Easy to work with Im able to drop off my packages and I'm always greeted and given a receipt.

Super clean ! I was greeted as soon as I walked in Everyone was super nice the lady red hair (did not catch her name) assisted me and was super helpful with all my questions Thank you read more

I have heard some very bad reviews regarding this store. My family stopped going to this store due to lack of customer service. Went to the store today to do an Amazon return. Diana was the only one in the store. There was a long line of customers. She processed us all in a friendly and professional manner. She made each customer feel like we have her undivided attention. She was very efficient and quick. There was no air conditioner in the store but even then because of her customer service and making us all see that she is doing her very best to process our needs quickly no one was upset. Diana is an asset to your store !!!!! read more

Arrived this morning to get a passport photo but the male employee who was working this Sunday morning did not know how to do the job. Disappointing. read more

Multitasker extraordinaire. I had to drop off a pre-paid package this morning (Wed 7/24/13). The store was buzzing. There were at least two customers ahead of me. But whoever the young lady was that was running the store this morning, she was extraordinary. She took care of all three of us at the same time, and did it well and cheerfully. And as quickly as I got in there, I was out. Wish I had gotten her name. She needs a raise! I am so impressed. read more

Thing against this store in particular more about UPS itself. Tried to ship a package which weighs 12 pounds. The item itself cost about $100. UPS wants $120 to ship it. What a damn joke and a rip off I will do my best not to use UPS in the future. read more

The UPS Store - Shipping Centers Near Me - Riverside, California

This morning, I attempted to assist my mother in dropping off a laser that was being returned to the manufacturer. The return charge was already covered by the manufacturer so all we had to do was seal it and drop it off at "ANY" UPS store. We walked into this particular "UPS store" at approx. 10:00-10:15 am and I believe the name of the young girl working alone at the counter was Shanelle (or something similar). She rudely informed us that they do not ship pre-paid accounts and we would have to pay for shipping regardless. My mother politely asked if Shannel could elaborate a bit in hopes that we can find a place nearby that could accommodate us. In a robotic tone, Shanelle simply continued to repeat, "We don't ship to accounts". I then chimed in asking if she knew of a place that could help us. She just shortly replied, "Nope"! I then sarcastically blurted, "You really don't know anything, do you"? She politely responded, "You may leave now". I then asked for her name in which I believe she said it was Shanelle as she reached over highlighting the names on a business card smugly boasting, "My parents own the store". Upon leaving this store, I immediately checked Yelp to see if there was anyone else who had a similar experience. I noticed only two other reviews; one by Wendy B that was extremely positive, and then one by Suyapa U. Suyapa's experience seemed to be far more believable than Wendy's based on my experience. I find rudeness by customer service workers to be unacceptable. And in a case like this where the rudeness comes from an employee that is locked in due to nepotism, I can only laugh it off. I have every intention of contacting her parents to give them a first hand account of our experience at their store, and also let them know that I was smart enough to get the incident on video in which I will be more than willing to place on YouTube. There's plenty of UPS stores locally. I HIGHLY SUGGEST anyone with shipping needs AVOID STORE 5671. Also, call first to make sure that whatever UPS store you intend on using can accommodate your needs. The only positive of this experience.....There was no line. I kind of have an idea why. read more

I sell merchandise online and use this place primarily to ship prepaid packages. As of today, I will not be using their s revives given they are now charging $1.00 per parcel for prepaid shipping. read more

Walked in and no one else was in the store. Of course I said hello, but no response back. She looked at me and continued to appear to hate her job. I said, "I'm here to make a return" and as I was pulling the return label from my email, she said "No, you need that printed out." I wouldn't of cared that I was told different, that they would be able to scan it from the email, but the issue here is the attitude and no customer service. It's 830 in the morning, no one deserves snotty attitude ever, especially first thing in the morning. It wasn't even busy for me to be understanding. read more

It's 9:09 am, we had an appointment at 9am for notary services and the door says they open at 8:30am. Horrible waste of time

I rarely go to UPS stores and every time I go I remember why. This one in particular. The prices are way too high for just a small box they charge $7.00. Also If you bring something in to drop it off they charge you for tape. Amazon returns say to drop your packages off here. Amazon says UPS will package your items at the UPS store and ship them off for free. they won't do it here. Be careful with your Amazon returns even though Amazon says that they will package and ship your item for free if you bring in the qr code..... they won't. read more

Stupid people work here. Expensive for printing and they didn't even print all of my documents correctly. Save your time and go to Fedex on Magnolia. read more

Diana today was absolutely amazing! Super efficient, so helpful, kind, and knew what she was doing. Usually have a completely different slow motion experience when walking into ANY ups store! Thanks Diana for making my day more on track than I expected! read more

If i could give this place 0 reviews i would. This place is supposed to be quick and easy yet ive been here waiting over 30 minutes to ship out my package because all the workers want to do is chit chat . I literally have to waste my lunch break all bc they cant attend customers . read more

A brunette haired girl had 4 customers in the store and continued to stay on the phone with a coworker talking about drama. Took me 20 minutes to pick up a piece of paper I ordered online to get printed. Never again. read more