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    The UPS Store

    3.8 (26 reviews)
    Open • 8:30 am - 7:00 pm
    Updated 1 month ago

    Services - The UPS Store

    Shipping centers

    Copymaking services

    The UPS Store Photos

    Recommended Reviews - The UPS Store

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    Reviews With Photos

    The UPS Store in downtown Raleigh NC
    Bruce K.

    Nothing unusual for me, I had a return to Amazon to drop off and it was accepted quickly, pleasantly and efficiently. The package was scanned with a smile and I was handed a receipt. In, out, less than 3 minutes. That's the way it should be. [Review 11668 overall, 1450 of 2019.]

    Roger K.

    We are all entitled to our own opinions, right? Well here's mine: Parking: 2 Location: 5 Decor/ambiance: 5 Customer Service: 5+ Let me say this while screaming -- "Joe was fantastic!" Thanks for your assistance Joe! Joe was the nice young an helping us on our mission a few weeks ago. He was more than eager to help us ship that box. You would have thought he was shipping his very own box! Amazing service sir! Love the location of this spot. Its so nice and clean and they offer lots of services. They even have an internet cafe with printers all set up. They do not have designated parking so you have to utilize the street or the parking decks. For those who live downtown, make the short walk an adventure and check out Joe!

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    6 months ago

    Convenient location not too far from the downtown Raleigh courthouse and convention center. Good notary service and meets my shipping needs.

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    Local

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    2 years ago

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    2 years ago

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    7 years ago

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    8 years ago

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    4 years ago

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    6 years ago

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    4 years ago

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    6 years ago

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    6 years ago

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    6 years ago

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    9 years ago

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    7 years ago

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    7 years ago

    Kimberly was extremely helpful! I was able to walk in, print 20 copies, and be out in 5 minutes.

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    6 years ago

    Thank you so much today for standing up to the rude jerk who wouldn't wear his mask You guys rock.

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    5 years ago

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    12 years ago

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    13 years ago

    Received very prompt and efficient service at this UPS store!

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    9 years ago

    My favorite store! The staffs are always friendly and efficient. Andre helped me to ship my package. He is very helpful and knowledgeable.

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    12 years ago

    I urgently needed to print 1 page resume. It cost me in total 2.34$ - 1.99$ for (i sent an email to office). Thats a scam. Dont print here

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    9 years ago

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    11 years ago

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    10 years ago

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    11 years ago

    Quick, polite and knowledgable. The staff helped me out when I was in a jam while out of town. Highly recommended.

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    11 years ago

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    15 years ago

    Great service and location! Staff is friendly and efficient and the store is immaculate!

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    Ask the Community - The UPS Store

    Review Highlights - The UPS Store

    “Convenient location not too far from the downtown Raleigh courthouse and convention center.”

    Mentioned in 2 reviews

    Read more highlights

    Custom Postal - Mail your gifts in decorative boxes!

    Custom Postal

    (9 reviews)

    I was only a week out from my own wedding overseas when I realized my passport was expired, when I…read morewas sure it was not. After months and months of planning, reservations, research, spending, and family and friends booking flights and lodging... I was about to be absolutely crushed with shame and embarrassment at being unable to attend my own wedding. I still don't completely understand how I missed such a basic requirement, thinking my passport was valid for the better part of a year! I rushed online to research some kind of solution, believing I was simply f-ed, and Legal Passport was an option. I contacted them and worked with Paul, and the same day he had me on track to put my documentation and authorizations together, ship overnight to his courier team, an appointment at the regional agency for an urgent passport (I do not live in a state with an agency and would have had to flown to one, assuming I could get an appointment). I found out this disaster was the case on Saturday, had the documents with Paul's team on Monday evening, the passport processed completely by the government by Tues evening, and the passport in my hand on Friday with 5 days to spare. Really incredible. I have read reviews that Paul is rude or otherwise unprofessional. This was not my experience. He can be sharp, but it is because he wants perfect execution of what you need to put together and send so that there are no hiccups and you receive your passport. Every hang-up will be a delay and reduce your chances. He is not a magician - the government can simply take a long time or have an issue with something minor that you missed. He was extremely responsive to me on call and email and took sometimes 8 calls from me in a day. I also imagine he is dealing with a ton of very stressed people looking for an instant fix to an issue. Paul and his team helped me avoid what would have been an absolute catastrophe both financially, emotionally, familial-y. Thank you so much to you and your team. I highly recommend Legal Passport.

    I've been a customer for years and I love this place! Friendly, knowledgeable, helpful people make…read morethe difference. No matter how long the line, they are still much more efficient than our local PO's. And dogs are welcome too...!

    FedEx Office Print & Ship Center - Dropping off a package  for return to SimpleHuman!

    FedEx Office Print & Ship Center

    (39 reviews)

    Had to make a return to Simple Human and this was one of the sites suggested. I am so glad I went…read more The people there are so nice and helpful. I plan to go back there for me Office needs. Great service, nice facilities, and reasonable prices.

    I began my day by spending about an hour trying to submit a printing project through the FedEx…read morewebsite for the Hillsborough Street location in Raleigh (Store #1519). The site did not provide an option to upload an Excel spreadsheet for legal-size paper, which meant I couldn't preview how the two-page document would print. Because of this, I emailed the file directly to the store with all the details needed for the order. When I arrived at the store, I explained the website issue and asked Sharon if she could print the document so I could confirm the final layout. The initial print showed the font was slightly too small, and increasing it from size 11 to 12 would have produced a perfect result. Sharon informed me that she could not (would not) adjust the font on her end and that I would need to do this for her and resend the request. This would have required driving back home, changing the font on the file, then navigating school traffic again, and hoping for a parking spot in an already limited lot. It was clear from her demeanor that I was an inconvenience, and that my business was not worth the 60 seconds of her time it would have taken to make the adjustment. One minute of Sharon's assistance would have been the difference between a satisfied customer and a frustrated one. I know FedEx has the capability to adjust font size on a CSV/Excel spreadsheet file. It's straightforward and has been done for me at this same location before. I've spent my entire career in customer service, so I understand what good service looks like. Unfortunately, this was not even close.

    FedEx Ship Center - "Failed Delivery Attempt" Photo that shows the driver didn't leave a delivery slip with any contact info

    FedEx Ship Center

    (32 reviews)

    The workers are extremely ignorant, almost always. I don't…read moreknow their names, but I don't think I've had a single pleasurable experience with a single worker. I have to have packages held regularly at the facility. I have had one problem once with animals getting to the wrong destination. The process of getting adequate representation to resolve the issue was absolutely appalling. The staff were beyond ignorant as they always are, with little interest in consulting up the chain to assist, and even with some refuting assistance because I could "just make a phone call". Additionally, the facility for some reason has a weird disconnect with FedEx customer service. They don't have a way, according to them, to view who you are coordinating with, or how to become involved with customer service tickets, even if you provide them a ticket number and representative ID number and name. Tl;dr - workers seemingly incompetent, but if nothing else they are extremely ignorant; facility doesn't seem to coordinate with customer service well/reliably.

    Package marked as missed delivery at 9:45am and never knocked on door. Photo of Delivery attempt…read moreshows they didn't leave a delivery slip either. Now I have to wait till 5pm to go to the location and pick up my phone. Also my package has been in Kernersville, NC (about 90 mins away) since Friday and the status got updated to out for delivery everyday since Saturday (writing this on a Tuesday) FedEx truly sucks. Also there is no number listed to call the actual location and check if packages have made it back to the facility.

    The UPS Store - shipping_centers - Updated September 2026

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