We needed to return a purchase, and the merchant said we had to use FedEx. They gave us a mobile…read morecode to scan and said to bring the package to this location. We've done this a lot with other shippers, and often they just want the product, not even a box. So we packed the merchandise in the same plastic bag it came in, without sealing it. The counter staff (who were very nice) said it needed to be sealed. "That will be $1." Seriously, they charged us $1 for a single piece of cellophane tape. That's the last dollar I will ever spend here. With that kind of cheap attitude from the owner, they're not worth patronizing.

I have driven past this area before but have never noticed this store. There is no sign from the…read morestreet to let you know that it is in the shopping plaza. It is located next to the Food Lion and behind the Sheetz gas station. There is shared parking in front of the business. I stopped in to drop off a Fed-Ex pre-paid package. The store was clean and had a variety of shipping supplies inside. According to the advertisement on the exterior of the business they offer copying services, faxing services, USPS services, and stamps. When I checked in on Yelp a coupon for 10% popped up. The clerk was friendly and made sure to ask if I wanted a receipt while dropping off my package. I would go back if I was in the area and needed any of these services.

If I could give this company, Craters & Freighters, and its owner Kathryn Lennon, 10 STARS, I…read morewould. I just had an oversize painting shipped 600 miles away to a large organization and the staff there who unpacked said - they had NEVER EVER SEEN an artwork (and they have seen lots) PACKED SO WELL!!! I interviewed several places before I chose Craters & Freighters and although some were good, NO ONE took as much time and trouble as Kathryn did to make sure everything went PERFECTLY - and delivery was even AHEAD OF SCHEDULE, which is a real big deal, these days. They are my #1 choice for shipping!! Can't recommend them highly ENOUGH. MY SINCEREST "THANK YOU"!!!! TERI FRIEDMAN

SLOW. Terrible communication…read moreDamaged my shipment and did not take responsibility (even with insurance). More expensive than others. They were 3 days late picking up (they actually forgot about me). When they finally did pick it up and shipped it, they damaged it en-route and it took 2 days+ for every email to them to get a response back. It was a $900 mistake working with these guys. Never again.

Great UPS store! Customer service is amazing, everyone was so friendly and helpful! Highly…read morerecommend this store!!

Great notary services and shredding services. Friendly…read moreemployees who are fast and efficient !

I was only a week out from my own wedding overseas when I realized my passport was expired, when I…read morewas sure it was not. After months and months of planning, reservations, research, spending, and family and friends booking flights and lodging... I was about to be absolutely crushed with shame and embarrassment at being unable to attend my own wedding. I still don't completely understand how I missed such a basic requirement, thinking my passport was valid for the better part of a year! I rushed online to research some kind of solution, believing I was simply f-ed, and Legal Passport was an option. I contacted them and worked with Paul, and the same day he had me on track to put my documentation and authorizations together, ship overnight to his courier team, an appointment at the regional agency for an urgent passport (I do not live in a state with an agency and would have had to flown to one, assuming I could get an appointment). I found out this disaster was the case on Saturday, had the documents with Paul's team on Monday evening, the passport processed completely by the government by Tues evening, and the passport in my hand on Friday with 5 days to spare. Really incredible. I have read reviews that Paul is rude or otherwise unprofessional. This was not my experience. He can be sharp, but it is because he wants perfect execution of what you need to put together and send so that there are no hiccups and you receive your passport. Every hang-up will be a delay and reduce your chances. He is not a magician - the government can simply take a long time or have an issue with something minor that you missed. He was extremely responsive to me on call and email and took sometimes 8 calls from me in a day. I also imagine he is dealing with a ton of very stressed people looking for an instant fix to an issue. Paul and his team helped me avoid what would have been an absolute catastrophe both financially, emotionally, familial-y. Thank you so much to you and your team. I highly recommend Legal Passport.

I've been a customer for years and I love this place! Friendly, knowledgeable, helpful people make…read morethe difference. No matter how long the line, they are still much more efficient than our local PO's. And dogs are welcome too...!

I have been using Carolina Pack and Ship typically every week for mailing and returning packages…read moreand Reed and his team are always so welcoming and accommodating!! I am always so impressed with them! I typically avoid dropping packages off and going to the post office because it is usually a long process, but here it is such a breeze and they truly make sending packages enjoyable!! Highly recommend them!

I needed to fax a copy of a receipt, because the receiver would not accept a scan or email. I…read morestopped by to find they do faxes here the service was quick friendly and great value. I love the location and parking is a plus. I had been taking my business needs to the UPS store at Heritage, but parking and access can be challenging. Reed offers all the same services. Hours are 9a-6p Mon-Fri Saturday hours close at 2 closed on Sunday. Copies, faxes, Notary and shipping.

I took a small package with a plaque and birthday card enclosed. The clerk put stamps on the…read morepackage so it was rejected by the post office stating any mailpiece over one half inch thick that uses postage stamps must be presented at a post office. I usually go to a different shipping store and have no issues so I won't go back to this one.

Terra House is using location as a Mail Drop. I was asked to mail a return item to the Private Mail…read moreBox. On September 25, 2025, Terra House claims to not receive the return item which was delivered to 2920 Forestville Rd, Ste 100, PMB 1263, Raleigh NC, June 2025. I ordered the item in May 2025 (4 months ago) and they are just responding to my American Express inquiry. The United States Post Office delivers mail to this location. It's unfortunate that the USPO only retains Tracking information for a period of 30 days. BE CAREFUL

Had to make a return to Simple Human and this was one of the sites suggested. I am so glad I went…read more The people there are so nice and helpful. I plan to go back there for me Office needs. Great service, nice facilities, and reasonable prices.

I began my day by spending about an hour trying to submit a printing project through the FedEx…read morewebsite for the Hillsborough Street location in Raleigh (Store #1519). The site did not provide an option to upload an Excel spreadsheet for legal-size paper, which meant I couldn't preview how the two-page document would print. Because of this, I emailed the file directly to the store with all the details needed for the order. When I arrived at the store, I explained the website issue and asked Sharon if she could print the document so I could confirm the final layout. The initial print showed the font was slightly too small, and increasing it from size 11 to 12 would have produced a perfect result. Sharon informed me that she could not (would not) adjust the font on her end and that I would need to do this for her and resend the request. This would have required driving back home, changing the font on the file, then navigating school traffic again, and hoping for a parking spot in an already limited lot. It was clear from her demeanor that I was an inconvenience, and that my business was not worth the 60 seconds of her time it would have taken to make the adjustment. One minute of Sharon's assistance would have been the difference between a satisfied customer and a frustrated one. I know FedEx has the capability to adjust font size on a CSV/Excel spreadsheet file. It's straightforward and has been done for me at this same location before. I've spent my entire career in customer service, so I understand what good service looks like. Unfortunately, this was not even close.

Great place to ship your packages…read more Your "local" UPS store can charge you anything they want, but the UPS store, owned and operated by UPS has to charge per the schedule. This place is always staffed, during working hours, and everyone that I have dealt with is knowledgeable and helpful. If you have things to ship let them walk you through the options, there are many. Great place to do business.

I don't know why anyone would send a letter by UPS. A driver left a note on my door around 11am…read moreFriday for a delivery requiring a signature. We believe it to be a insurance settlement check my daughter has been waiting for. We arrived home around 12pm and ironically saw a UPS truck pass the house that same afternoon. My daughter was stressed because apparently UPS does not deliver on Weekends and she was planning to take off work Monday to wait for it. We'll her mother stayed home instead and the driver came again around 11am, however he couldn't find the package. Just said if it turns up he will come back......

Print shop was extremely helpful and professional! Austin was awesome, informative, professional,…read moreand management should give him a raise he operates at level that's not very common in today's world.

I use the PRINT center and Adolfo was a really terrific helping me. I appreciated his patience and…read morehis persistence as we had a little bit of trouble getting the Etsy LINK to get to the PRINT me Email. Thank you.

The workers are extremely ignorant, almost always. I don't…read moreknow their names, but I don't think I've had a single pleasurable experience with a single worker. I have to have packages held regularly at the facility. I have had one problem once with animals getting to the wrong destination. The process of getting adequate representation to resolve the issue was absolutely appalling. The staff were beyond ignorant as they always are, with little interest in consulting up the chain to assist, and even with some refuting assistance because I could "just make a phone call". Additionally, the facility for some reason has a weird disconnect with FedEx customer service. They don't have a way, according to them, to view who you are coordinating with, or how to become involved with customer service tickets, even if you provide them a ticket number and representative ID number and name. Tl;dr - workers seemingly incompetent, but if nothing else they are extremely ignorant; facility doesn't seem to coordinate with customer service well/reliably.

Package marked as missed delivery at 9:45am and never knocked on door. Photo of Delivery attempt…read moreshows they didn't leave a delivery slip either. Now I have to wait till 5pm to go to the location and pick up my phone. Also my package has been in Kernersville, NC (about 90 mins away) since Friday and the status got updated to out for delivery everyday since Saturday (writing this on a Tuesday) FedEx truly sucks. Also there is no number listed to call the actual location and check if packages have made it back to the facility.