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    The UPS Store

    3.7 (77 reviews)
    Closed 9:00 am - 7:00 pm
    Updated a few days ago

    Services - The UPS Store

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    I chose this location for shipping and was very disappointed with my experience. I have both a personal and business account but that apparently doesn't matter. I had my UPS shipping label ready but needed a poly bag. I was told I would have to purchase one so I left as they're free. I cancelled my label and went to USPS instead. You lost my business over a bag that's available for free online in 50 packs.

    I moved away from Portland in September 2022 and had this location ship my TV. It arrived broken (see picture) and I have been trying to have the claim resolved since (it is still unresolved as of now, October 2023). I even purchased insurance on this shipment for the amount of the TV. This store owes me $1,811.33. Do not send anything valuable because even if you purchase insurance the owners may simply ghost your claim.

    Employees laughing because I had an arm full of deliveries to drop off and they weren't going to open the door.

    I could not believe it. The store closes at 7 pm and I arrived at 6:57. I had rushed from work to make this drop off and they wouldn't open the door. I pointed out that it wasn't 7 pm and they refused to let me drop off the packages. I told them I didn't need a receipt or anything else then just drop off. It was heartless and immature to not let a long time customer drop off her boxes. What was worse was they started laughing at my plight. The worst customer service bordering on cruelty.

    1
    Joseph F.

    Excellent customer service, brilliant execution of due diligence, harmoniously managed sales staff This independently owned establishment first got on my radar a few years ago when a close friend and neighbor was given a leg-up after being down on their luck. The owner Sharon, went above and beyond to help them out and put a roof over their head in addition to providing a stable income. My neighbor was raving about how caring and kind the management was and I had to see for myself. The store is very well kept, tidy, organized, well stocked with supplies and abundant kindness. The staff works harmoniously together and is a well-orchestrated demonstration of an effective team. All shipping forms are accurately completed, the products and services offered are very transparent without any surprises. The owner, Sharon, lives in the area and stands behind the stores products and services. She and her staff have forged lasting relationships with the community through due diligence and advocate for those less fortunate. I wish more businesses would put the customer first, the way this store has. I have been bringing all of my UPS packages and oversized mail, through this location even if it is out of my way, in an effort to support this establishment. I always feel at ease when bringing my business here because I know that I will always be satisfied with my purchase. If any issues arise Sharon and her staff, will resolve the concern in a timely manner with a smile. They always have friendly tips such as, "take a photo of that USPS mail label, so that you will be protected." There is an ongoing 'pay it forward fund' to help with the associated cost of tape, for those times when you are in a jam, and forgot to tape up your amazon return box when not making a purchase. Excellent location, highly recommended!

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    6 months ago

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    3 months ago

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    7 months ago

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    10 months ago

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    11 months ago

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    3 years ago

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    8 years ago

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    13 years ago

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    11 years ago

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    8 years ago

    After losing the US Post Office near PSU on 6th street, the PSU UPS Store makes mailing package convenient and easy.

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    13 years ago

    I didn't like the energy the guy that "helped me" was putting off..he seemed miserable

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    11 years ago

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    13 years ago

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    Page 1 of 2

    Ask the Community - The UPS Store

    Review Highlights - The UPS Store

    However, Jakeline, the owner, was so kind to help me and forwarded my package to California!

    Mentioned in 2 reviews

    Read more highlights

    The UPS Store

    The UPS Store

    (86 reviews)

    Sabin, Northeast Portland

    Located right next to Whole Foods, this is a convenient place to stop if you have returns that…read morerequire being mailed by the USPS. just make sure items are in a sealed bag, show that the QR code, and they will create the label and mail. plus give you a receipt that packaged was dropped off. The customer service is friendly and efficient. There is parking right out front. The space is clean.

    I've had a mailbox at this location since 2018. I have watched many of their employees come and go…read more I've seen the store ownership change. I love this place. I receive lots of packages and I don't always have the ability to pick them up right away. The store receives and stores my packages well. Under this new ownership, they have not ever lost any of my packages. The employees are friendly and helpful. They always remain pleasant and professional, even when I hand them a stack of slips for 14 packages. Malachi is the manager and he is exceptional. He knows me by name and sight, and his memory is great. Sometimes when I'm picking up packages, he will remember that another package just came in for me and will grab it instead of making me come back. At one point, he or another employee would gather my packages and have them waiting for me. The price of the mailbox is more than fair for what I get. Prices for other items trend on the higher side, but it's the price you pay for convenience. I've shipped packages here and the prices weren't much different than USPS. The lines at this store can be long at times, but the employees do their best to move through the lines quickly.

    The UPS Store - shipping_centers - Updated May 2026

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