Did you know UPS OVERNIGHT deliveries are guaranteed to the minute?! If late they refund your entire amount! My son's urgent package was 3- minutes late on a Monday between PDX & LA. I received a full refund. UPS will now have my business over FedEx. read more

I wish I could write a 0 star review. Yes, a 0 star review. What a JOKE this place is. What an even bigger joke for who was working at this location at 11:15am PST on Saturday, 2/7. I was trying to print off 18 copies of a PDF Document for a Super Bowl Party I'm hosting, and I was told to email the document to their email. I do that, and it comes back up as an "Error." So, I kindly ask the lady working at the front (who was incredibly rude btw) for help, and she said, "oh you're suppose to get an email back saying it was delivered." So, I check and it still says "error" and I show her and she goes, "oh, that's never happened before." and proceeded to look at me like I had 3 heads. Uhm, ok. So then she said, "you can send from a different email." And of course, that didn't work. So I proceeded to ask for help, and she completely ignored me. The other man working did the same too. So, she didn't say sorry or nothing. She just added that never happens. Uhm I'm not technically challenged like she might be, so I know that is bull sh*t. Never ever ever COME HERE again. I swear, UPS Workers are always rude to everyone anyways. What a JOKE. Now I'm walking 20 min away to The Post Office. Thanks for nothing, UPS! read more

Located right on SW 5th near the PSU area, it's an easy and convenient place to ship pre-paid UPS labeled returns. The attendant will take the package and provide a receipt or you can use the easy kiosk for your transaction. Of course they offer all of the UPS services in addition to accepting the prepaid labels. Along the wall they have all the packing supplies you need - and even carry some designer bubble padded envelopes that are quite pretty, although I wouldn't want it sitting in someone's porch drawing attention. The staff was super friendly, welcomed me in, handled my transaction, and thanked me for stopping in. Since SW 5th is a one way street and a bus route, parking is only on the east side of the street. Just walk up to crosswalk at light to safely cross street, and the UPS store is right there, behind the bus stop. read more

The UPS Store - Street view. By PSU - Shipping Centers Near Me - Portland, Oregon

See all

Denied a legal notary witness because they didn't "feel comfortable" doing it. It was for the final step of a passport application. Left me out over 40 dollars and weeks of progress. Went to the local library and they did it for free and with better service. Support your local library and not UPS, I guess. read more

Sells insurance with no intention to honor insurance claims. Gives you the runaround, won't return calls or emails after saying they are committed to helping resolve insurance claims. read more

I chose this location for shipping and was very disappointed with my experience. I have both a personal and business account but that apparently doesn't matter. I had my UPS shipping label ready but needed a poly bag. I was told I would have to purchase one so I left as they're free. I cancelled my label and went to USPS instead. You lost my business over a bag that's available for free online in 50 packs. read more

See all

Very helpful staff getting me all set to renew my passport and double checking to make sure I didn't forget any steps. Everyone was quick and efficiently juggled multiple orders and needs from folks. read more

I had 5 big and heavy boxes tramped at a place over 20 min away from this UPS Store. I called in and spoke to Jakeline and she was kind enough to go completely out of her way and picked them up, secured them more and forward them to me. Having someone like Jakeline at any company is a huge PLUS! She earned a perfect score for this massive rescue operation and everything that followed... read more

I needed to print a small number of pages. After receiving the bill, I calculated that if I had walked two more blocks to the print shop, I could have had the printing done for less than half the price. read more

I moved away from Portland in September 2022 and had this location ship my TV. It arrived broken (see picture) and I have been trying to have the claim resolved since (it is still unresolved as of now, October 2023). I even purchased insurance on this shipment for the amount of the TV. This store owes me $1,811.33. Do not send anything valuable because even if you purchase insurance the owners may simply ghost your claim. read more

The UPS Store - Shipping Centers Near Me - Portland, Oregon

I could not believe it. The store closes at 7 pm and I arrived at 6:57. I had rushed from work to make this drop off and they wouldn't open the door. I pointed out that it wasn't 7 pm and they refused to let me drop off the packages. I told them I didn't need a receipt or anything else then just drop off. It was heartless and immature to not let a long time customer drop off her boxes. What was worse was they started laughing at my plight. The worst customer service bordering on cruelty. read more

The UPS Store - Employees laughing because I had an arm full of deliveries to drop off and they weren't going to open the door. - Shipping Centers Near Me - Portland, Oregon

I was disappointed in their efficiency and customer service. I had called early that morning asking about printing a document. They made it sound easy - I email the document and what I'd like and they could do it right when I arrived. I stated when I'd be in. I got no further instruction (like to make sure it's a certain file). I got there and they said they hadn't read my email. After they read it, they said it couldn't be printed. I had needed it for something that day (hence emailing and calling early). Then they just moved on as I frantically tried to figure out how I was going to get this printed. Why wasn't I told it had to be a specific file? Why couldn't they give me any guidance after that? I ended up having to screenshot my document as a picture and print it that way. My own idea. I then lost my spot in line and had to wait again. Not efficient and not helpful. I will not be returning. read more

The owner/employees are always friendly and helpful. We send packages out of this office and we have a mail box there as well. Even during the "shut down", they did everything they could to keep business as usual while being cautious. The owner must be great to work for because the staff stays consistent which is unusual now days in the service industry. Living downtown, we feel this is a nice way to manage our packages/mail. read more

I've been here several times to drop off packages for return (some Amazon, some others). Each time, customer service was pretty quick and relatively friendly. I'm impressed with the consistency in quality here (rare with chain stores) - management must be doing something right. Pay these folks well - they're doing a good job! read more

Excellent customer service, brilliant execution of due diligence, harmoniously managed sales staff This independently owned establishment first got on my radar a few years ago when a close friend and neighbor was given a leg-up after being down on their luck. The owner Sharon, went above and beyond to help them out and put a roof over their head in addition to providing a stable income. My neighbor was raving about how caring and kind the management was and I had to see for myself. The store is very well kept, tidy, organized, well stocked with supplies and abundant kindness. The staff works harmoniously together and is a well-orchestrated demonstration of an effective team. All shipping forms are accurately completed, the products and services offered are very transparent without any surprises. The owner, Sharon, lives in the area and stands behind the stores products and services. She and her staff have forged lasting relationships with the community through due diligence and advocate for those less fortunate. I wish more businesses would put the customer first, the way this store has. I have been bringing all of my UPS packages and oversized mail, through this location even if it is out of my way, in an effort to support this establishment. I always feel at ease when bringing my business here because I know that I will always be satisfied with my purchase. If any issues arise Sharon and her staff, will resolve the concern in a timely manner with a smile. They always have friendly tips such as, "take a photo of that USPS mail label, so that you will be protected." There is an ongoing 'pay it forward fund' to help with the associated cost of tape, for those times when you are in a jam, and forgot to tape up your amazon return box when not making a purchase. Excellent location, highly recommended! read more

See all

Visited this place three times in four days to ship a large package (multiple visits were MY fault, not theirs). The FedEx store by my house closed, so this was the nearest alternative. I was really blown away by the attitude and helpfulness of all three employees I interacted with. Professional, courteous, and knowledgeable. A terrific experience. read more

Incompetent staff. I called in if they do passport photo services and they do and said it's $18. So i said i'll come over. I arrive 15minutes later and they said they can't cause they ran out of paper. Smh read more

So par for every print shop on every block in this neighborhood and the industry in general, computer time is not charged when a document is emailed. Most places charge for the printing. Today some enterprising "manager" decided to arbitrarily charge me for computer time making the cost of a one page print $1.50. Spare me the nickel and dime tactics. Take your business elsewhere there are numerous alternatives no more than a block away. read more

Been using this location to ship packages/important pieces of mail for the last 2 years. Super convenient for someone like me without a car. Everything I've shipped out always arrives on time, and the employees are always helpful and never in a bad mood (at least on the days I've been in there), so I'm pretty satisfied with this ups. read more

I sold and shipped an item that I sold on eBay worth $827.00 but sold it for $570.00. They lost my package from this store to Kentucky. Filed a claim, and I keep getting the run around from this shop though. Due to the fact I didn't have insurance on it I only get $100 dollars even though through tracking number and info from eBay shows it's worth and what it was sold for. So needless to say I won't ship anything from the store ever and not sure if I'd ever ship from ups again. I've been on hold forever as I'm typing this read more

A seller made a huge error and sent my package to this UPS store where I didn't even have a postal box. However, Jakeline, the owner, was so kind to help me and forwarded my package to California! She called me back when she said she would, reassured me that I would get my package and I did...one day early. If she can give that kind of service to a customer who didn't even have an box at her store, imagine the service to customers who does have boxes or her regular customers! I am impressed. So hard to find good service these days...hard to find stores and representatives who actually do what they tell you and who actually follows up and follows through!!! Other staff members were great too! read more

Recently, while I was on vacation, I needed to close on a real estate deal. The Title company emailed me the docs and said, read, print, sign, notarize and overnight back to us...I thought, where the hell am I going to get all of that done in one place in 2 hours and I am afoot on vacation... Yelp to the rescue...I called this UPS Store closest to me, Ronda answered perfectly, I explained my plight and she said, "hey, we can do all of that right here for you and we are open until 7, love to have you come by"...I hopped the TriMet,,was there in 15 minutes and seriously, they did it all! Sharon notarized the appropriate docs, which I suspsected was going to be the major hassle...76 pages signed sealed and delivered within two hours of getting the initial email. With their world-class customer service, I take my hat off to Sharon and Rhonda the co-owners of this store. They Rock! read more

Conveniently located on campus and by a max line (bus lines as well), this location suits my needs as far as shipping and handling is concerned. It's kind of easy to miss, but I refer all my PSU friends here. They offer services for both UPS and USPS. The staff is what sealed the deal for me -consistent, quality service that's more than helpful and is willing to go above and beyond. read more

The UPS Store - Front - Shipping Centers Near Me - Portland, Oregon

I had purchased a label from home with the QR code to be scanned at store. When I got there, the woman at the desk scanned the QR code to bring up the label, but the system didn't bring it up. We tried again and nothing. She then asked in a blasé tone "Are you sure it's not for USPS?" I knew it wasn't, but showed her the QR code labeled "UPS" anyway. She replied by asking me if there was a package label I could bring up. I was able to do that--even though this fundamentally defeated the purpose of the QR code feature. I then asked if they could print it for me, to which she responded that they could, for a charge. I asked if that was the case even though it was an error with their system. She just repeated herself at me and added that "Yeah, because we have to pay for paper, obviously." I said that I thought it was silly to charge when the error was totally on their end. I left the store, canceled the label and shipped the package with USPS--for less money, WITH the QR code feature, and was helped by a very kind and charismatic representative. I guess my $15 dollar shipping label and business weren't worth the literal cents or less of paper cost at UPS. So, maybe only go here if you have something all ready to drop off, and don't need any actual help. read more

The staff members here are always super friendly, helpful, and welcoming! I really appreciate it and do all my shipping through here because of it. read more

I went with a box that needed to be taped prior to shipping. Apparently this practice heavily offends the owner. She proceeded to "threaten" to charge me, and then spend a solid 5 minutes lecturing me about being so disrespectful as to show up with an un-taped box........ Really? You own a shipping store. I explained that the other UPS store downtown on 3rd has a table with tape set aside for people that come in with un-taped boxes and it never seems to be a problem. She didn't believe such a thing exists. Good luck with your business.... I will not be back and will make the trek to 3rd avenue from now on where the service is much more inclusive and pleasant! read more

A couple of weeks ago, I went to this UPS store because I needed to have an I-9 form signed by a representative/notary. The staff was OK the first time I went into the store. I guess the guy behind the counter was a new employee. The supervisor (?) asked could she use my I-9 as a teaching opportunity for the employee. Sure, no skin off my nose. Things went well enough. I actually needed another document notarized (and because the I-9 form was for a job opportunity), I paid extra to make sure the letter got to its destination by the deadline. Overall, I spent $28 bucks at this place. Fast forward two weeks. I get an email from the HR department of the potential job that there was an error on the form. I figured I would go back to the UPS store to make sure we did everything right. The lady that helped me before seemed none to pleased to see me. I explained what happened. She acted annoyed. Then she asked to see my ID's again. I gladly obliged. I handed her a few of my ID's. Oregon ID, a passport, social security card, and even whipped out my PSU ID. She declared none of the photos looked alike/like me. Huh? You just looked at them a couple of weeks ago. In my passport photo I was a bit heavier, but hell folks always have slight variation to their appearance whether it's weight, hairstyles, etc. But I know I looked like me. *rolls eyes* Then she called an employee over (another lead worker?) They stared at my ID's then begin to comment on my weight in the passport photo. Carrying on about it actually. You think it's a good idea to talk about a customer's weight in front of their face. Tacky ladies. I guess they thought they were clowning. But I am about to get the last clown. Then the first lady asked me to sign my name and declared again that none of the signatures matched up. Give me a damn break. Finally, I looked over the HR email and realized I could call a number to see exactly what the error was on the first form. It turned out I just forgot to sign the form. So, these folks were rude to me for nothing. Terrible customer service. I hope one day I walk past the store and see a "going out of business" sign. It would make me smile. read more

The service was fine, but people should be aware that an employee at the BHH/Canyon store does not wear a mask. She wears a hand written sticker stating that she has a medical condition and can't wear one. I'm a physician and there are next to no conditions that actually make masking inadvisable, but at the least this should be posted on the door prior to entry to minimize exposure for those of us who choose not to be around unmasked strangers. read more

Wow. UPS should use this location as a model for all their other ones. I had to ship a 47" flat screen across the country. Daunting enough, but even more so when the closest parking spot we can find is 3 blocks away from the store location. Traversing a delicate TV across one of Portland's busiest sections wasn't a fun prospect. But then came the help of a UPS store employee. She came out with a smile on her face and manually helped us lug the TV the couple blocks, through mid-day traffic, to the store. When there, we were greeted by another wonderful employee who clearly knew her stuff. Not only that, but after telling them my budget, they tell me "We can definitely do it for lower than that, insurance included." Knowing that they could have easily charged me my budget price, but did not, is a rare sign of genuineness in business -- especially the shipping industry. It's so obvious that this staff cares about every package and customer that comes through. The woman at the register was proud when she said that only 1 TV has been broken in her 4 years there, and that the one was the fault of a deliveryman. Looking at the exceptional way they treat their customers, it's not surprising that their packages routinely arrive safe and sound. read more

They picked up and packed some knives for me..I live in Colorado. They did not put any packing in an 85ib package. The weight made the box split open, And I lost a lot of knives. They refuse to talk to me. They refuse to send me what I need for a claim. Or to refund any money for their shoddy work. When I call, They put me on hold then hang up. My next move is to call corporate. They give me no choice. DO NOT USE THIS STORE. read more

I can't praise the service at this store enough! I first visited them during the snowcalypse of 2016 - they were the only store still open. I live on Pacific Hwy (Barbur) and the Fedex across the street was closed for no reason - after all, the Pacific Hwy was still working fine! I had an urgent shipment to Missouri that could not wait another day. I first spoke with Sharon on the phone, and she not only gave detailed instructions on getting there, but also promised to keep the store open. I was the last customer in. They stayed open for 20 minutes beyond their closing time, so that I could get my shipment in order, use their internet, etc. and ship it out in time. Sharon did not even charge for the stationery that I had to use (even though I was willing to pay). All this, she did out of the goodness of her heart, knowing that even if Portland unceremoniously shuts down under an inch of snow, her business must function as the rest of the world does. Truly world-class service that I cannot praise enough. My only regret is that I did not write this review sooner. Also, I've read some reviews here cribbing about perceived slights ... not only was my experience the total opposite of this, but perhaps these reviewers are upset because they are still students at the PSU and haven't experienced the real world enough. Service like Sharon's and this store's, inspired by true empathy for customers, is hard to come by. By the way, as for the Fedex Barbur across the street - a few weeks ago, I needed to print one page - just one page - and they refused to let me do it because I had arrived only 5 minutes BEFORE closing time (Really? Who needs 5 mins to print a page?). I've also seen them curtly ask other customers to "go to the library" instead. Just offering a contrast here. Needless to say, I've stopped going there altogether, and give my business to this store, which is many miles away, at every chance I get. read more

The title of my review: Consistent Customer Service, what more can you ask for....? Well, let me explain further....this place makes you want to ship packages. The women who own this store greet each customer as well as get to know their regulars. Over the last few months, this has become like an office away from home- I make copies, use the computer, buy stamps, and compare shipping options. And, my dog is welcome and enjoys a tasty/healthy treat for "helping" to pack the boxes. I walk a little over a mile to get to this UPS location, passing several other shipping options, just because I always feel taken care of here. read more

I remain loyal to this UPS Store, even though another UPS Store is located closer to me. The people at this store are incredibly knowledgable, accurate in their work, and they are helpful and thorough, beyond what's expected. Their prices are competitive. Also, parking is free in their garage, which is a big perk for a downtown location. The kind of customer service they provide is like an old-fashioned neighborhood store--friendly, familiar, and a one-stop-shop of a multitude of services and supplies. read more

I've come in a couple of times to send a few packages home and I am always pleased when I leave. The staff has always greeted me with a friendly smile and assists me with ease. It's great to have such a friendly person greet you especially when your new in town! read more

Bad customer service. I just wanted to print a few pages and they wanted me to pay 5 dollars to use the computer. No thanks! Glad I found another printing business a block from this. read more

I just had one of - if not the very- best customer interactions and experiences of my life. Ruth (one of the owners as it turns out) greeted me so warmly upon my entry that I thought I had found a long lost friend. She also provided superior service and even offered well thought out options for my shipment. My business concluded with a heart-felt hug and me feeling astounded and privileged. I am never going any where else. Love this place. Love Ruth. : ) read more

After losing the US Post Office near PSU on 6th street, the PSU UPS Store makes mailing package convenient and easy.

I didn't like the energy the guy that "helped me" was putting off..he seemed miserable

My one star still stands - I would give them a negative rating if I could. After my initial scathing review, I found myself needing to ship something out during one late afternoon a few weeks ago and couldn't avoid needing their services. It's utterly ridiculous how awful this franchise is - why does it feel this bad to need to ship a package from this place?! The owner Sharon should not work with the public. She continues to be unbelievably rude and has zero people skills. After realizing I couldn't ship part of a gift I had due to restrictions, she chose to make me feel like a moron and then condescendingly said "well, the customer is always right, right?" Then she didn't even let me know when my transaction was finished, she just turned around and went about her business so I asked "Am I good?" and she responded "Well I am, I don't know about you." F*** you, lady! Part of my follow-up is that I recieved a message after my first review from Sharon apologizing about my "perception" of her attitude towards customers and admits at times they get busy with back-office operations. That's not exactly an apology when you don't take ownership of the issues mentioned and say something along the lines of "sorry it made you feel that way", not acknowledging that you did something wrong but that I as a customer "felt" you did something wrong. I would have been so much more understanding had I gone in there and had a different customer experience the next time, but unfortuantely it was just as bad as the previous visit. I totally agree with the other review that mentioned how they would love to see a "going out of business" sign in the window. But at the very least I can hope for different ownership someday, there's no hope for the current one. read more

I'm sorry but getting pissy and even posting a sign saying you'll charge people $.25 to put a piece of tape on a box is bs. Are you so lazy and cheap that you can't slap a single piece of tape on a box? Sorry I'm not a packing store and I don't own extra packing tape - that's why I COME TO YOU. read more