Stupid policy. Can't ship a package without an ID at the counter but you can go to the self service…read morekiosk and do it...."stupid is as stupid does"

I tried to drop off a box with a prepaid FedEx label attached and was told they couldn't accept it…read more The older woman behind the counter told me my box needed to be inside another box in order to make a sale. I was told by more than one other FedEx employee that this is not true. My local FedEx delivery driver gladly accepted the package as is and told me to avoid using the Pearl District location as this is a well known problem and reoccurring issue.

I have been into this FedEx Print & Ship center a few times and I have always received great…read moreservice here. Today's visit was no exception. When I walked into the store I was greeted right away by an employee who was at the front of the store. She asked what had brought me into the store, and I informed her I needed some resumes printed on some snazzy paper and a folder to schlep them around in. She pointed me to the fixture which contained the folders and led me to an area off to the side so I could select the paper I wanted for my resumes. We laughed over the idea of choosing a blinding fuchsia color for my resume. Unfortunately, most hiring managers are not fun enough to see the joy in this, so I went with some semi-typical greenish-oatmeal whatever color. She quickly grabbed my paper selection and met me over near the printers. Even though the machines were meant to be self-service, and I'm sure I would have been able to figure the process out; she helped me through the whole process. I'm sure this saved me a bit of time. I don't often find myself needing many of the services that this FedEx Print & Ship center offers, but when the need arises, I'll definitely head back to this location.

Pretty decent location. Came in on a Thursday morning and there was a few bodies in there mostly…read moreworking with the staff for their shipping needs. I came in and saw the printers and made a B line for them. The printing did take forever. You have to send the document to their printer by using a special code that they will email you. And there's a note there that says it takes 5-10 mins for you to receive it. It took all 10 minutes and then some for me to get mine. Which was frustrating because I thought it would be a quick trip. I then had to print, sign, and scan it back to me. Which didn't take a long time but still another small wait. Nobody came and checked on me which is fine but if you like that type of service you may have to go and tap them in the shoulder. It didn't cost much although it did feel a little higher than I remembered. It was about 75 cents or so to print in color and another 70 ish cents to scan it back to myself. Big location. All your shipping needs and more. 10ish spots in their lot. The area has some people experiencing homelessness.

I knew I need professionals to hang a very oversized (60"x44") and HEAVY piece of art, so I went…read morelooking and contacted Pearl Packing Art Installations. Javier got right back to me by text when I sent a photo and a query about my project. They were at my home 2 days later with a French cleat (I've heard about them but never used them) for the secure large art installation. Javier and Kell were super careful with my furniture, and irreplaceable wallpaper. They also hung a huge mirror, and rehung a piece of art 9' up that was improperly installed. Honestly, I could not be happier and I'm here to tell you to save yourself trouble and aggravation and call them to help you. I was expecting a crazy bill for their services and was DELIGHTED by the final price. It was quick, they were professional, nice, and knew exactly what they were doing. I'm a very happy customer who will definitely call them again.

Worst service imaginable! Hired Javier to pack and ship a sculpture to a gallery in Arizona. Fee…read more$460. It arrived severely damaged. He assumed no responsibility beyond return shipping. Fedex refused the claim (probably because it was insufficiently packaged). Seven months later, after countless excuses, delays, finger-pointing, etc., he sent a check for partial payment for repairs but still has not reimbursed me for shipping. He now does not respond to email. Not once during this whole fiasco did he proactively volunteer information or solutions. This is not a professional.

I think they have new owners or something because the vibe is much better. They are fast, friendly,…read moreand professional!

I need to get high before I go in that place either that or get a root canal. The help sucks…read more They could start by cleaning the place.

I don't have a lot of things I ship, so it has been awhile since I visited PostalAnnex. It was…read morereally enjoyable to be greeted with such a friendly welcome. My things required their packing expertise and we discussed best lower cost option. It was a good collaboration and I received both an email and voicemail indicating that Scotty was able to get it done at the targeted price. Great people and service. I may just drop in simply say "Hi" next time I am in the neighborhood. ;-) Definitely my "go to" shipping business. Oh! And the parking in the back north side of building is great. Thank you PostalAnnex Hawthorne PDX.

Great customer service!!! Very helpful with scanning documents and helping with digitization.read more

We have rented a box here for over one year. The online service is pretty convenient. But recently…read moreElizabeth (the owner) went above and beyond in customer service. Some mail had been missed in the box when we came in to collect it. When we reached out, Elizabeth checked, came in after hours, found it, and made it right, staying late so we could get it in time. This is the exact kind of personal service that makes a small business one you can count on. Thanks!

We rented a post office box there for 18 months. We experienced great customer service and secure…read morehandling of our mail and packages.

Great & efficient service. Even if they're busy it doesn't take long. Everyone I've dealt with…read more(over quite some time) has been knowledgeable whether I needed printing, shipping, or sending back Internet returns.

Going to Staples next time despite the longer drive!! The customer service at this FedEx print…read morecenter was highly disappointing. I ordered a poster for a professional conference and did not receive the required call or text notification when it was completed. When I raised this issue, the associate and manager were argumentative and insisted they had called me. I have zero record of a missed call or voicemail, making their claim completely unfounded. Considering a professional poster that cost almost $70, I expected the courtesy plastic tube that FedEx used to provide. They apparently don't offer that anymore, which is a massive downgrade in quality that they seriously need to reconsider bringing back. Maybe the employees are upset over the ANTI-UNION policies at FedEx... ‍ Thankfully, there was a kind older gentleman working there who stepped in and neatly packed my premium poster in a box. Thank you to him for mitigating the experience.

Friendly and helpful service even on a super busy day, right before Christmas when everyone is…read moremailing presents. Was on NW 23rd running errands and noticed this FedX location so went back to my car to get the packages I was going to take to my regular Fed X. Funny how I never noticed this location before. In addition to mailing packages, they offer the other services - printing, faxing, photos, etc., and supplies for purchase. No private parking lot, it's on street paid parking so for me, this isn't a destination, more of a convenience if I'm already shopping on NW 23rd.

20‑year employee was visibly sick and sniffling while helping customers, even though another staff…read moremember told me he had been home sick the day before. This is an ADA risk for high‑risk customers like me. Because he wasn't well, he kept making repeated address mistakes on my package, and I had to correct him over and over. It was frustrating, embarrassing, and I felt like I was paying the price for his condition. Another employee finally had to step in. Corporate responses were cold. Sick employees should stay home instead of exposing customers and causing preventable errors.

Best location for easy, straightforward fingerprinting for a job. Wonderful and kind service…read more Parking lot in front of building off Yeon Ave.

This location is just great they do everything you need to have done when it comes tp shipping!…read more To bad they have lost their contract with DHL so we can not longer drop of parcels with NW, We have send an email to DHL to request they rethink their decision but with only a few boxes of DHL ourself in a year ill understand why they might have cancelled the contract. Either way NW postal was always a great and very helpful friendly partner on our way! (Different to other places like Postal annex in Portland https://www.yelp.com/biz/postalannex-338-portland?hrid=8cKmMnhskWlsUFrYksxZww&utm_campaign=www_review_share_postreview&utm_medium=copy_link&utm_source=%28direct%29)

I love this courier company! We had them come pick up a huge oven over 10ft tall and they…read moreaccommodated us, perfectly. They were here on time and sent two drivers to get the job done. We have used them on a few other small jobs too. Highly recommend them!

Teresa and driver, Jonathan, really came to my rescue last night. My daughter had a boxed bookshelf…read moredelivered that could not fit into her small studio apartment and she did not want. She was desperate to try to find a way to get rid of it not only to be able to use her apartment but the size and 90lb weight restricted her ability to move it. I did some desperate google searches and Yelp reviews at what would be closing or after closing hours for the area. Teresa made it work and her driver offered to pick it up within the hour. An hour later I received a text from a very satisfied daughter and to be sure I was a very satisfied customer. Thank you Teresa and Jonathan.