I was looking for notary services and this location came up as the closest to my place, so I was relieved by how convenient it seemed. I checked online, confirmed they offered notary, and saw an option to schedule an appointment so I booked one for 1:30pm. Since I needed the service urgently I did try calling to see if they could take me sooner, but the phone just rang and rang with no answer. I was already passing through the area, so I decided to drop by anyway. That's when I saw a sign on the door stating they weren't offering notary services that day. I went in and explained that I had an appointment scheduled, and was told the person who normally handles notary wasn't in. When I mentioned that their online booking tool had shown availability, the staff (which were 3 people) didn't seem aware that customers could even schedule appointments through the UPS website. One woman did show genuine concern that no one had answered my calls and said they were likely busy at the time, which I understand. My main feedback is that the team should know what services their website is advertising, especially when customers are booking appointments for services that aren't actually available that day. Tracking incoming calls better would also save people a wasted trip. However I'd like to add tho that the woman who helped me was polite and apologetic, so I'm not upset about it. She even helped me locate another UPS store so I could get what I needed which was very much appreciated. read more

the customer services is ass at this UPS. Idk if it's father and son that work there but I was returning a shipped item and following the instructions from the vender. When they both gave me an attitude about the item, how it came(in a box) and I told them i'm returning the item as it came, as in structure in the email. They continued to say bs about my item being nicely packaged, the way it actually came. I just looked at them and told them, How am I suppose to know that I don't work here y'all do, so this attitude is for what reason I have done nothing to you, I'm just trying to return the item. And that was the first time it's always like that I've given this place too many chances. GET NEW EMPLOYEES @UPS read more

Never have any problems when I come into the store they're very nice always help me get my mail out. All the workers are very friendly the manager. Love the energy. read more

No information was given. People hanging in there with long wait time and ridiculous printing price overall horrible service. Poor customer service read more

This was by FAR the worst experience ever truly disappointing. I mailed 23 letters with a small charm and ensured everything was correct and the weight was under. I even asked the worker and was approved. Turns out all the charms were removed and all the letters were damaged. HOW DO I GET MY CHARMS BACK if they were removed. Just avoid doing any mail transactions here and save yourself the trouble. The reviews speak for themselves read more

The UPS Store - A damaged letter - Shipping Centers Near Me - Palmdale, California

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Store closes at 6pm. Please update new hours online in google and apple maps. I came to drop off a package at 6:10 and it was closed.

Do not ever go in here! The Indian man was actually very nice but the whole time he was helping me out there was an old man intervening in. I took a package that was left at my home when purchasing because it doesn't belong to me and from the get go he started with "we don't take boxes can't you see we're all full so you have to take your box" so I ignored him and went ahead with transaction then the guy handed me a receipt and I said "oh it's okay I don't need it as this isn't mine" and the older guy came and said "then if this isn't yours we don't want it here take it" and started taking everything out of a plastic bag and I said "okay you don't have to be rude because that's not even mine I was told to bring it here" he said "here take it if it's not yours we don't want it" and I said "you know you're being very rude" and I had another package that was mine and he refused to help me out with mine! I have never been treated so poorly! Please report this man! Specially to a woman and mind you I had my toddler with me read more

they were very nice people who helped answer all my questions. 10/10 would recommend! :)

Store owner needs to see this. You need to talk to your employees and make sure they understand that getting people out the door is always number 1 priority no matter what. If there is a long line focus on that first before wandering off doing side tasks and side quests. Every time it never fails the employees don't prioritize the long line and getting people out the door. Also another tip if there is a long line split the line in 2, one for just drop offs/amazon returns and another for paying for new shipments. read more

Every time I go there, I always get good service and when I go and drop off multiple inverters to be shipped back to the manufacturers, I never have an issue. This is one of the good stores. read more

Showed with an Amazon return. I was returning a package I bought from Amazon, the was about 4' long and about 5" square. I showed with the box packed back in the same box it was delivered in. Even had the copy of the picture the driver when he dropped it off. As I showed the printed return paperwork I received from Amazon I was told by Harry, the owner as he called himself that I would need to purchase a box to return it in. I was rather confused by this as it was already in a box, the same box Amazon mailed it to me. I explained this to him and he said, no, it's not the same box. Excuse me id, but yes it as and how would you know if it wasn't? I then showed him the picture of the box with the shipping label that was on it when it was mailed to me. Still he insisted that I purchase another box which cost me $11 to return an item again in the same box it was sent to me in. He wouldn't explain anything to me and I was in a position where I was stuck, I need to send it out and had already given him the box and he had scanned it in so it could be mailed back BEFORE he told me about the extra $11 charge for the box. read more

I always come here to drop off items , and never once I had issue to use their tape and all of a sudden..This new guy is telling me I can't use a bit of their tape and I have to buy a 5$ new roll from them to tape my item. read more

Older indian man is very rude, should honestly be fired. I had the worst experience trying to pick uo my packag. He laughed at me and my wife for not having the proper documents to pick it up and told us he didnt want to help us and to just contact customer service. read more

It didn't take too long. Attendant was so helpful. Good service! Completely recommended.

This place has the worst customer service ever. The main thing is they are never open on time. They need to change the time on the website. They cost me time and money read more

Says it opens at 8:30AM and it's 9:07AM and it is still closed, the employe is refusing to open the store and is just seating in his white car, watching as people leave the line outside the store. read more

The UPS Store - Shipping Centers Near Me - Palmdale, California

If I could give no stars I would very unprofessional the employee cussed at me and was very rude. I understand if you had a rough day but no need to talk it out on or individuals . read more

Don't come here for printing. They were slow to tell me they were unable to print because their faulty computer can't accept emails. The printers are just collecting dust. read more

I made one print order at 1000 and it was two pages. The guys there didn't want to print it bc it said it would be ready by 5pm. I'm not asking for a bunch of papers I just need two pieces of paper's printed. Don't go to this store. They act like they're so busy. read more

I've used the service at this UPS store several occasions and even when there's a line it's not that long to get to the counter. The gentlemen there have always been very courteous to me and it's been a pleasure to come back to this location and time and time again. The only complaint I would have is I wish there was more parking available but that is not at the control of the people at the store. read more

Came here to return an Amazon order and they gave me the hardest time. I have returned a few items before and every UPS store always helps out and is willing to help pack it up and label it for me whenever it's from Amazon. The instructions for this one specifically said to have them scan my return for the label and that they will put it on for me. So I come here for the first time because I was in the area for ramen next door, and they tell me they can't do it for me. They said I need to put the label on. I don't have the label because it needs to be done by them. I can't even pull up any label if I wanted to. They told me to pack it up and come back or told me to buy some labels and envelopes form the store and then I can do it. They were so confused and made me look like I didn't know what I was doing. I literally left and went to another ups store and they took it and scanned the label, gave me my receipt and left within seconds without any problem! read more

Harry is always on a power trip. If you don't want to take amazon returns then don't be contracted to take them. I have had multiple things scanned but not got my money back because amazon didn't get them because harry gets mad he hs to put them in the clear bag and tape them. I think he really hates his job and customer service is probably not the job for him because it is frequent and with multiple people so not just a one off. Refused to provide proof that he canceled my items so is he fraudulently returning the items and then I will get charged again like I have in the past? read more

Worst customer service I have ever experienced. I went in to pick up a package that was delivered to their store and they claimed they did not have the package. I showed them the proof of delivery to employee Gagan at 11am and they said they did not have the package. I asked if they had an employee by that name and they said yes. The manager was very rude, yelling at me, and stated he couldn't do anything to help. Poor customer service. I will never come back to this location. He did not try to look for it or ask the employee if he remembers receiving anything at 11. He is very degrading, unprofessional. The place did not look organized at all. If they were respectful, offered solutions, I would respect their business but they lost all respect and need to work on managing their emotions and yelling at people. read more

I shipped a large electronic inverter to have warranty work done. The package arrived to them in trashed condition. A total loss. They refused to take responsibility and I am out 1900 dollars. I have tried for many months for a refund, but they refuse. read more

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Harry is the best Very friendly and professional This is a great location they accept amazon returns thru ups read more

That was the fastest I have ever been served. The line was out the door, and I couldn't of been more than five minutes in line. The young lady that helped me was prompt courteous, and had a smile on her face. It was a very pleasant experience. I'll be back again with this type of customer service. Thank you.! read more

I came to drop off a package and the person at the counter was extremely rude. He looked at my package, which was in the same condition as it was originally delivered to me, and said it was not packaged correctly and that I needed to go to the post office. I told him that my package was ready, besides the fact that he needed to give me a sleeve to slap on the label. I routinely do returns at UPS and they never give me any trouble. However this man continued to make excuses to not help. I'm very disappointed in his behavior and would like someone to train him better. I also observed he was giving the customers in front of me a hard time too. read more

All the people complaining are the same ones that do not know how to read simple instructions and cannot follow them. I was at this store one time where these dumb customers where trying to ship back a bicycle and they got so angry theUPS staff was not disassembling it for them or finding a box big enough and shipping it back. How ridiculous is that! I have never had any issues here at all. I have a P.O. Box here and again never an issue. Always so helpful. People just want to be coddled these days and not read for their own good. read more

I love the convenience and location of this store. I do all my amazon returns through them. The employees are nice. I didn't give 5 stars because they are always busy and I have to wait 15-20 minutes in line almost every time. read more

Been awhile since I've been in this and I just want to give Harry who didn't remember me a thumbs up. I had an issue and it wasn't his problem or his responsibility, but he took a time out and provided me with some helpful lost package information. Thanks Harry, you made a stressful day a little easiser. read more

Harry was absolutely wonderful and helpful not busy at all I did some laminating and was glad I came here before staples read more

The UPS Store - Shipping Centers Near Me - Palmdale, California

I visit this store fairly frequently for Amazon returns and am always grateful for the friendly and quick service! Both gentlemen are always kind and super helpful. read more

I just visited this location. One person working with numerous people waiting in there. After standing in the hot store about to pass out because it's so incredibly hot in there. Then when it was my turn, I stepped up and handed Gagan my 3 items. One had a return label and the other two needed to be shipped. Instead of continuing with my check out. He went to the lady behind me and said, return only. And then scanned her package, not a big deal. Then he says it to the next guy as I am literally about to pass out because it is so hot in the store. Absolutely the worst customer service! Drive the extra miles for a better experience, because this guy does not deserve your business. Not to mentioned he charge the guy before me 4.99 to scan a page into a jump drive. read more

Rude and arrogant I believe all the other posts about this business. Had a store issue and wanted to make a complaint. Called back to the store asked for the managers name. They wouldn't gif rat to me unless I gave them my name first. Have the guy my name and asked if he was the owner or manager and he gave me a bogus name. My wife called and he told her the owners name was Harry. I brought a item in I needed to return to a vendor and they told me they wouldn't give me "my receipt" unless I left with a bag I brought in saying they couldn't throw it in the trash. Imagine not giving me my legal receipt for my items as a vendor that need to be returned legally. They are a contracted vendor and threatened to hold on to my personal property. If this happens again I'll have legal deal with it. I do believe they have some intolerant staff here just like the other post. read more

The service very bad A month ago I made a claim (Late shipment and lost items and double pay custom fees) base on that, they already did all the investigations with the shipment of what was lost and they came to the conclusion that by mistake they charged me double the customs fee, they tell me that I have to go to the store to look The agreement with the credit and now they say that I have to wait more days and make another claim and see what they decide to do. Very very incredible the service read more

A while ago I had a pre-paid package and the man working here kindly let me leave it with them even though it wasn't one for UPS. Really nice guy. read more

I've been supporting Harry and his establishment since they've opened. Sadly today will be the last day. I've spent hundreds of dollars at the particular location for my business needs. Today I spent $50 just for black and white prints. I asked Harry the owner if the printer machines can 3- hole punch my prints, Harry then directs me to the far printer next to the entrance . Im assuming since he directed me there my prints would now come out hole punched. 300 prints later nothing is hole punched so I asked Harry if he can hole punch my items, Harry then passes me the smallest 3-hole puncher and expected me to sit there and hole punch all 300 sheets in tiny stacks when I specifically asked him if the machine would do it. Seriously Harry? I asked Harry for a refund but he refused. Harry, you lost a life long customer today. read more

racist owner do not go there, rude and not helpful at all. been to other stores and they have much better service will never go again. if you hate your job quit, i do not force u to goto work u chose to read more

I've gone in here to ship, to get fingerprints, and to make copies. I've come to the conclusion the man in there is a franchise owner and refuses to hire help because it has always been half an hour wait to get anything done. I have gone once a year thinking it will be different. I make mistakes. read more

Very friendly and helpful staff. They offer a lot of services and are quick and efficient. It's conveniently located and I'm glad this store is here! read more