Had to drop off something and didn't have time earlier at my usual drop off so after I finished my appointments here in Lancaster I stopped by around 130pm. Parking is plentiful and the store is spacious however there's a sign in front that says to make a line outside if the line is to the door, so i hesitantly opened the door. I see that the layout of the store is probably the reason for this sign, it is not laid out that well in my opinion because the registers are to the right of the store, the left of the store has items for sale and some scanners, I'm sure this causes quite a bit of congestion and it causes the store to look messy and haphazard. Probably it would be better for the registers to be straight back and the two walls on the right and left to instead have things hanging on and the scanning stuff at the front. Then the lines could go straight back. Anyways on this time I came there was no line and the staff assisted me quickly. I was in and out within 3 minutes probably. As another yelp review noted, the most important aspect is for staff to be knowledgeable and helpful which they are! read more

Amazon returns run this store! And since they know this they have actually set up kiosk to assist with drop offs. During busier times they have up to 4 other associates helping along with the 2 kiosks which helps to move the line right along. It's in a large shopping area that has a few buildings and all share the parking lot . Parking is generally tight in the parking area nearest their building, as they hold 2 spaces for their trucks at all times I believe. Plus they are the closest to at least 3 eateries that also need parking. So if you can park a bit further away and walk in you'd probably be in and out faster than trying to squeeze in near their front door. read more

Besides the line being sometimes out of the door, it seems to go very quick. The people are friendly and helpful. Knock on wood, haven't had a bad experience yet.lol read more

The jury is still out on this. I purchased an item on a website and the seller dropped off the package at this location early enough in the day that the store should have and could have given the package to the driver either that day or the next day. However, the package has apparently not yet been handed over to a driver even though the store has had two days of pickups in which to give this package to the driver. So, I have to wonder what's going on with this store that they're not capable of giving a package to the UPS driver even after having the package for two days. When I tried calling the store to inquire about the whereabouts of this package, all I got was an answering machine message giving instructions on how to track or ship items. The fact that no one at the store is actually answering their phones only makes it appear as though they are deliberately avoiding having to take customer phone calls. So, if they haven't handed off this package by the end of today (it will then be 3 days that they have not given the package to the driver), I will launch a full scale social media campaign to let people know this store is not doing their job, and additionally, I'll file a formal complaint against them with UPS (not that it'll do any good since UPS doesn't really seem to genuinely care about customer satisfaction). But so far, after two days of failed pickups, I'm not impressed with this store's service. If they do something to redeem themselves, perhaps I'll edit my review. Until then, they get 1 star for poor service. read more

This is my 3rd time having something I've ordered shipped to this location. The first two times it was a quick and easy pickup. But this time. They wanted to charge me a $5 holding fee. For something that was delivered a couple of hours earlier to them and they had yet to put it in their system. I paid the $5 because I'm not gonna waste my time arguing even after I asked if this was a new fee as my previous two pick ups (from the same company) didn't have this fee. They said no we have always been doing this. (Obviously lying.) I won't be using their services anymore. read more

The UPS Store - $5 fee to hold what was delivered to them a couple hours earlier and they hadn't even processed that they received it yet. What a joke. - Shipping Centers Near Me - Lancaster, California

The lines be out the door with Amazon and Shein returns now and because of it, they no longer give out tape. They charge $1. This store is too small to handle all the returns they get now. Perhaps a remodel to open more registers. The two people could working could barely keep up. read more

There's always a long wait at this store. That's to be understood. What's not okay are the rude and dismissive staff. Had a terrible experience with this lady - Gabi. Cherry picked a guest out of line over guests who were patiently waiting. She didn't think to ask if the next person needed assistance. It's sad but I'd have to say she might be racist as she wouldn't help me (woman of color) but helped the guest in front and behind me. When I confronted her on it she dismissed me and her co-workers dismissed my concerns when I asked for a manager or supervisor. Who in the world is running this place? You need to do employee training ASAP or you'll be facing a discrimination lawsuit! Alex give me a call! read more

The UPS Store - Extremely unprofessional and rude staff! - Shipping Centers Near Me - Lancaster, California

The picture says it all. "we will no longer be providing tape?" At what point did companies in the US lose any interest in providing good customer service? What is it for a roll of tape, a few dollars? That's breaking your bottom line too much so you have to squeeze your customers a little harder? Remember, we gave these companies a 15% permanent tax cut back in 2017. We get told that we just have to sit back and wait for the prosperity to trickle down, and instead we get "we will no longer be providing tape" read more

The UPS Store - Imagine a restaurant saying "silverware will no long be a courtesy" - Shipping Centers Near Me - Lancaster, California

Went into buy a box, and mail an Amazon return and was helped by Denise. She was so incredibly rude to me, for no reason at all. Her vibe was just terrible, and I have no clue why she chose this profession if she hates it that much. Go to another store, she made me never want to come back. read more

Not the best UPS experience. They don't seem that pleasant, at least the times I've gone. I've tried coming earlier in the day because I notice it does get busier in the afternoon closer to closing time. They just never have positive attitudes when I stopped in. read more

This store does not honor their own promos! This coupon is linked to this independently operated store. It seems the manager was unaware and tried to offer me 15% off if I showed my AAA. No issue with the 15% off as that would have been $45 off. However, the attitude of the staff was totally off-putting. So, I took my business elsewhere. Thanks! read more

The UPS Store - Coupon not honored. - Shipping Centers Near Me - Lancaster, California

The manager Claudia was pleasantly helpful & knowledgeable & explained the process of using the mailing my package

The staff is friendly and competent. That is really all I care about. I don't know why the reviews are so low. I've been to this location many times, and I've never found any problems whatsoever. I recommend this location highly. read more

Showed up with an Amazon package that needed to be returned as I've done a couple times in the past and these guys don't disappoint !!

Too expensive for simple service. To print out a paper, sign, and then scan it cost 6 dollars. Better off buying my own scanner and printer these days. read more

Staff was helpful got me in and out as quickly as possible. Worked through the line exceptionally fast.

I chose this location for my ebay sale drop offs and also Amazon returns. I've never had issues at this location. It's Monday 538p and there was no line. Highly recommend. They are closed sundays. Been using them for about 3yrs. Nice and friendly staff read more

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Wonderful staff! They are always very helpful. It is going to get very busy so be patient everyone.

The best place to go for Amazon returns! They're fast, reliable, and polite! It's a great place to get things done! Nice people.

Horrible customer service. Young Hispanic lady was extremely rude. I needed to return a box and didn't have the label. She told me it would be 3$ just to email the paper and then additional money to print the paper. I asked her if she can show me this policy and she said no then called the next person. Very rude and unprofessional! read more

As a customer of the UPS store # 2531, at 2010 W. Ave K Lancaster, CA I just want to say how PLEASANT Paulina is. She's ALWAYS the first to step up and assist. No matter how many packages I've returned to Amazon, she always has a smile as she remains patient and professional. Thank you Paulina Date of experience: October 05, 2023 read more

Unfortunately my review is not a positive feedback. The only reason the store received a one star is because another employee recognized the situation and fixed it. I went in for a notary, which is very minor with only one page. The instructions I received were not cleared and I signed the document while waiting in line in the store. The employee (William) told me he could not notarize the document because he did not witness the signature even though i signed it inside the store. I asked if i could sign on a piece of paper so he could compare the signatures. This request was denied and I obtained another document via email. I showed the email to William and he took my phone to forward the document to the store. A few minutes later, William asked me to take a screen shot of the document from the email. I am not sure what was the purpose of the screen shot. I told William he was deliberately just trying to delay and make the situation difficult. Curse words exchanged and subsequently another employee (Claudia) handled the notary. A complaint was documented via email and sent to management. I would be concerned about William's interactions with customers if I was a part of the management team read more

I've been going to this UPS for over a year now. I own a small business and my packages have been arriving to my customers destroyed. I've told the girls there and they just say to file a claim. Which I do and nothing gets done. The way the packages are delivered destroyed have no justification. I even put "fragile" stickers on them and it seems like they fuck it up on purpose! Make up has arrives broken, missing items, packages opened. The only things that they have good is that it arrives on time. But this has to stop it is ruining my reputation. And I have many more pictures! read more

The UPS Store - This looks like it's been yanked open - Shipping Centers Near Me - Lancaster, California

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Fast and smooth transaction in and out in less than 3 min definitely coming back , I recommend it give them a try

Great store. Fast and helpful employees. I wish they had a UPS store on the east side.

I love this UPS store. It totally works for me. When I get something from Amazon that I do not want I take it to this UPS store. I give them my scan return label on my phone. Then they pack it for me and I'm out. Thank you UPS store! read more

We went all over trying to find a notary first thing in the morning. The young lady who opened was quick, professional, and very nice! Thanks Victoria! read more

I've been to this store several times to drop off packages and have never had any issues. Whenever there is a line, it goes by quickly because the people behind the counter will open their station once they see a person waiting. The package receipt is printed on good quality paper (this is not mandatory but it's just nice). They are friendly, helpful, and quick. Parking is sometimes full but they're so quick that you never have to wait too long until someone leaves. read more

Staff is nice. It's a busy store. My experience each time I go there, is that everything is way overpriced! Shipping supplies are super expensive. Services are super expensive. I faxed 6 pages. I asked the guy how much? He took my papers and walked away. I had to call him back so I could give him the fax number. Then he walked away (rushed) again and was having a hard time using the fax. I waited several minutes. I thought he forgot about me or he couldn't figure out the machine. Then he finally comes back to the counter and tells me it's $7.. and some change. I was pretty shocked that it cost $7 to fax 6 pages. Now I know why he didn't give me the price when I asked. I understand they are their own store/owner, but the gouging of prices is insane. Needless to say, I go out of my way to Not have to come here at all. read more

I'm still waiting for my claim to be taken care of, mail Oct 2021. I trusted this store to pack something not replace, I was flying home an unable to carry it. As soon as I received the package I knew it was broken, she did not pack it correctly. I follow up on my claim they send me to headquarters. I call headquarters they say I have to contact the store. Find another location or package all your items yourself to ensure it's secured in the right packaging. read more

This was my first time at this location. Went in to drop off an Amazon return package. The line moved very quickly and the staff were very helpful. Was in and out in less than 5 minutes. There is plenty of parking and the store itself is very clean and organized. read more

Had several oversized packages that needed both special packing and shipping. Alex and staff was accommodating, friendly and courteous in assisting. I am happy to recommend their packing and shipping services~ read more

The customer service suck there, I was returning a Amazon package and they wanted to charge me a 1.00 for a pice of tape. That maybe cost them 0.02 cents. Never going back there again. read more

Service is fast, friendly, and attentive here. I am frequently tasked by the wife to drop off her RTR packages here. It is always a quick process: I walk in, they scan said package, I leave. Badaboom, badabing, and I'm on my way. The parking can be tight at times especially since the smoke shop next door thinks they can designate the parking right out front as only theirs. Oh well, walking an additional 20 seconds is probably not a bad thing. They also have P.O. boxes inside along with other UPS store usuals. I've brought items here before to be packed and shipped, and they handle both, quickly and at a fair price. read more

I went to UPS Store 2531 on Thursday to process a return to Cole Haan for a pair of shoes I needed to return. I contacted Cole Hann and paid $1.50 so that all I needed to do was drop the return off and the UPS store would package and ship them. I got to the store, show them the code that had been sent to me from Cole Haan, and then the shenanigans began. The woman that was helping me was confused and rude when I explained to her that I had already paid the company (Cole Haan) to cover the packaging and shipping. She said, no, you have to pay us; that doesn't matter. I showed her the email that clearly stated, "Here's a mobile return code you can use to drop off your return at The UPS Store - no printing or packing necessary." She said that didn't mean anything, and I still needed to pack the item. She asked to see my phone, snatched it out of my hand, and said, they are wrong; you need to pay us for packaging. Another young woman came over a petite brunette with glasses and repeated the same thing. I explained what I was doing again, and she was completely confused. (If anyone has processed an Amazon return where you show a code and drop off the items to be returned, it's the same thing). Then the manager comes over a taller gentleman with black hair. I explained it all over again, and he told me that it doesn't matter what I've paid Cole Haan, I still need to pay them and that all I had paid for was the shipping label. They still needed to charge me for taping up the box. I show him the same message, and he says it doesn't matter. This seems to be going nowhere, so I ask if they are refusing to ship the item so I can call the company and share the experience with them. The young man says they will ship it but are not responsible for any damages since I didn't package it. I say thank you and walk out and call Cole Haan. I explain what happened, and they are as shocked as I am by the interaction. I'm not sure where the disconnect was, but clearly, there was one. Every other experience I have had at this location has been amazing, but this one....... was a horrible experience and something needs to be corrected. If I could give negative stars I would. Horrible job UPS Store 2531....horrible read more

I had avoided taking amazon packages because I've never done it before and wasn't sure what to expect. My visit and return took no more than 2 minutes! I wish I had gotten the name of the young man who helped me. He was courteous and patient! It is so refreshing to get some really customer service. I will never let stuff I don't want sit in my closet again! Thank you Ave K UPS! read more

This place has the worst service ever. I waited in line for 15 minutes. Then when I got to the counter I had my Amazon package with code ready and Joshua told me that I had to print that out and he didn't tell me how much he was going to charge me until it was already too late he charge me $3.45. He said the charge was for the service. He should've asked me if it was OK for me to pay $3.45 for one print out. I've been here many times and I was never a charge for returning Amazon package for today I was and I was not happy. read more

They wanted to charge $3.50 to print off a shipping label for an Amazon package. They are a complete rip off and I would avoid going here and certainly do not use any service they provide unless you have money to burn. read more

The service is what UPS is known for and this place delivers it. We came and had something notarized and waited less than 5 minutes. It was much cheaper than any other notary in town. We also had to return something from AT&T they boxed it up and sent it off. Great customer service. read more

The best UPS store! Convenient location. Maintains dedicated fast, easy drop-off for Amazon returns. Has enough staff to ensure that waiting for other services is very minimal. Owner and staff are always helpful and informative. Whether you want fastest delivery or lowest cost, they are always accommodating. read more