He is very agile, warm, and attentive--his enthusiasm is truly excellent. I'm Philip, and I give him 5 stars--it is well deserved. Philip read more

Bait and switch specialist. I was given a price list for 1 month, 3 months amd 6 months. When I returned to purchase a box for 1 month, I was told that I had to purchase a minimum of 3 months. Unfortunately, I had already directed my mail to the location. I'm moving out of the area within a month and a half why would I sign up for 3 months. They are also the highest mailboxes in the area. I will NEVER do business here again. The address is 2063 Main Street Oakley, Ca. Do not trust what the employees say they will lie directly to you face as though you are stupid, hence the review read more

See all

I came here on August 6 (around 4 pm) and again today, August 19, 11:45 am, for notary services. Both times I was told the notary had already left for the day, and the customer service rep referred me to their other location in Brentwood. Why would a business advertise notary services when their posted hours for this service are unreliable? Their Main Street/Oakley location is much closer to my home, but because I needed my notarization done asap, I ended up going to their Brentwood location on Lone Tree, and the notary there was able to assist me right away. read more

Lost Mail - lost vital documents by the UPS Store. Paid for two day delivery, with Tracking number. They have no idea where my mail is? I'm filing a police report, have suspicion to believe someone there or at the warhorse stole it. Beware read more

Easy to drop off packages for Amazon. Friendly staff! Convenient location. Love to grab a donut next door afterwards!

The lady was very very nice in the store I feel genuinely bad for her. I don't know if someone didn't show up for work today or they just leave her by herself but there was a line out the door the whole time we were in the store with her having no help. Then she left went out to the back came back out and was wiping her mouth off like she was eating if they don't give her time and someone else to be there so that she can eat in between working maybe you guys need to hire another worker for help. Got everything I needed but everyone in that store about at least 10 people were pissed off so I would try and get another worker in there if you could to diffuse the situation because whatever is happening now is just making the worker have to deal with all these rude people because it takes half an hour to an hour to get through sometimes depending on what people are doing at the store. She's very nice and that's not the reason the store got a bad review she is very very respectful. Give her some help Jesus Lord quit trying to cheap it out or fire whoever is not coming in she needs help bad. read more

If I could give this place no stars, I would. Horrible customer service; you can tell they want to get you in and out to go home. I walked in for a notary service at 510pm and was turned away and told notary service ends at 5. How? It takes 15 minutes, if that, to help someone with a notary. I told them I checked the website, and the notary service states 6 pm, and the gentlemen at the desk said that was just the state-wide store hours. I looked at the storefront door, but no time was listed for notary services ending at 5 pm. This was not the first time this has happened to me at this location, and it's always with the same manager who is this older woman h Who looks so unhappy with her job? You can tell it rubs off on everyone. I also wasn't the only unhappy person in the store. This store needs a new, refreshed management team ready to work and bring back their customers. Don't go here. Go to the Brentwood Sand Creek location and get greeted by Debbie! She's fantastic and quick, and you can tell she's grateful for her job because she does it well. read more

I return all my Amazon packages here , recently I went for a live scan and notary. Ended up spending over $160 , but hey I guess that's just their prices here. Every time I've came here it's pretty fast service so I don't have anything else to say. read more

I need to mail a package, so I came down to the Oakley UPS store on Main St. The package is a little heavy, I get a great parking spot, grab up the package & carry it in m... WHAT!? NO LINE! Christine greets me with hi, how are you? Very nice & professional. She has me set the package on the scale... she says, " oh, I can't take this it's FED ex ... she tells me 2 places I can drop package off at and... and she offers to carry my package to my car!!! Yes she carried it back to my car.. customer service was awesome! read more

Like any other postal store it takes a bit to get through the lines. But I had great customer service. I had worse else where but I was pleasantly happy, all I did was return an amazon package. I usually print my own label and drop it off but I didn't see amazon had added a new option so I was stuck with it. But it was a fairly easy processes and I was on my way. They do charge $1 for tape services though. read more

This is the typical UPS store, if you mail a package here your golden if it's something other than that expect to pay exorbitant prices. The last time I was here it cost $7.50 a signature for a notary public and they will find signatures they clearly don't need to count and charge you for those too. The prices for simple things are ridiculous and the employees can be abrasive here. I personally avoid it like the plague. read more

This is an update from my prior post. I had to get the same document notarized and this time I finally figured out how to fill it out. The same lady helped me and she was way more polite and had much better customer service. The store busy and she was the only one working. The 3 stars if for having only one employee working with a line out the door. read more

I've lived in Oakley for almost 12 years and did not even know this UPS Store existed here! It's like the best secret found! I no longer have to drive out to Brentwood/Sandcreek. They offer multiple services like post office mail boxes, packaging, notary services and more. The staff were very friendly and easy. You can run in and out in 5 mins (considering there's not a long line). Only negative is they need better signs to show their presence!!! read more

See all

Great customer service, employees are well trained and educated, and the manager terrific person. Notary services good, and scanning services too. Thank you. read more

This store is completely mismanaged and the staff are incompetent. They put no priority on customer service and act like customers are a nuisance. "Christine" is the most rude and condescending of the group. She has a horrible attitude and is clueless to the concept of customer service. read more

Went to this location for Notary during my lunch. Waiting for service behind 15 people only to be told the notary person stepped out for a few hours. Then when I asked Trinity to call the next location to make sure their notary was actually working at that time she acted like it was suck a hassle to do so. She was rude and gave me an attitude during my interaction with her. read more

So I shipped something today from the UPS store near Raleys in a medium flat rate US postal service box. The UPS store told me it would be cheaper than UPS ground and they had the flat rate boxes there. I payed 23.79 for the flat rate box. Anyways come to find out that same $23.79 flat rate box is only $13 at the post office. I called UPS and they advised they surcharge for their postal services. They were right on the bottom of the receipt it says "U S postal rates subject to surcharge". Just would have been nice to know that before I shipped. Oh well lesson learned. So learn from my mistake and know they have a 70% surcharge for their postal shipping services. Apparently the New York Times came out with an article about what they believe is a UPS deceitful business practice. Oh and to top it off I broke down the box I had my stuff originally in and I asked if they could throw it out for me and they declined and said they don't have a trash and I had to take it with me. So WTF is the surcharge for? read more

The UPS Store - Shipping Centers Near Me - Oakley, California

I paid $3 to have ONE 8x11 paper scanned for me. Clear highway robbery. I can't wait until my work office installs its own scanner. Color and B&W scanned copies cost the same though. They redeem one star for efficient deliveries for Amazon returns. Expected return date on packages was about a week, but they were delivered faster than that. read more

I'm not a fan of giving negative feedback, but this is very much needed. There is one particular women employee that helped my husband and I with having something notarized. She was very grumpy and I felt we were troubling her with our presence. We finished what we had to do and left. I told my husband that she must have been having a bad day and we thought nothing more of it. A week following we had to do the same thing again. This time we had the same employee help and she was even worse then the first time. I have never dealt with someone as rude and mean as she was. And her over all vibe was not just aimed towards us, It was to other customers in the store as well as when she was answering phone calls. I'm appalled she still has a job. read more

Every time I've had to ship something out through here everyone is always so helpful and friendly. Even if I'm out of the way, I'll come to this UPS because I know I'll get great help! read more

Worst service ever. Shipped an overnight envelope with tracking as they are legal docs for a business and two months later after getting penalty notification from state I find out the package was damaged and I was never notified! UPS corporate notified the store the next week after I sent package and store chose to do NOTHING about it. Then I call to get info and they hang up on me after being on hold for 15 min and say to call back when they are not to busy! WTF!? read more

Line out the door 1 clerk working and 2 in the back chatting about some bull$hit instead of getting the line down. Then those 2 reps after their huddle go and talk to 1 customer instead of one clerk one customer.. wth?? If it take 2 people to talk to one person... one of em ain't needed.. CLASSIC INEFFICIENCY! read more

This is the slowest store of them all. Three employees, all taking 20 plus minutes for each customer while the line is out the door. But! I found the secret. Apparently of you have a P.O. Box and are picking up packages, you get to skip the line! A women came in long after I did, and was at least 4 people behind me. Christine, walks right up to her and starts handing her packages! Excuse me, what about those of us who have been waiting 40 minutes already? Horrible! read more

Service has improved with the hire of some friendly new workers. Two of the original workers have become more proactive about helping people who are in to quickly drop off or pick up packages, thus shortening the line by getting those people in and out. The newer young woman with the long dark hair is very sweet and friendly. If there is one thing they could work on, it would be greeting people as they walk in and letting them know (sincerely) that they'll be with them as soon as possible. Not with a "you're gonna need to be quiet and wait" attitude, but with a "we're glad you're here; we're helping another customer but we'll give you great service as soon as we can!" kind of attitude. Customers should never feel like a bother. But, like I said, overall improvement :) read more

Excellent service from all staff members. Always quick and efficient when I visit (typically in the afternoon).

ZERO stars. This UPS does not have EXPERT personnel like the USPS ! I had a UPS package delivered to another address that was for me. I called UPS and told them that it was mis delivered for sure. Agent for UPS said " we show it delivered to your porch" at a specific time and I told her the doorbell did not ring and I check constantly. Well she stated that they have to investigate it. I again said the delivery person for you delivered it to the wrong address. I am sure about this! Well come to check ,I was correct the UPS driver delivered my package to the wrong house!!! I would only use USPS from now on. It's cheaper and more reliable with better tracking capabilities ! read more

This is a great place to drop off UPS packages because otherwise you'll pay through the nose if they package it up for you. The staff is mediocre and they usually keep a good supply of necessities in the realm of packaging. Haven't tried their notary services yet. read more

I went in to get something notarized. They told me to come back in 20 minutes. I came back in 20 minutes which was 15 minutes before they closed. The store was empty, but I was told I was too late and that it would take too long but they didn't know what I was getting done. I just needed one signature. So anyway I came back the next day and it only took a minute to get it done. If you want to go home early that's fine I'll just take my business elsewhere. read more

This store overcharges it's customers for basic services. My 12 year old son destroyed an amazon shipping box for a large item. I realized that the item was broken and needed to be returned. Because my son destroyed the box I wanted him to pay for a new shipping box. I sent him to this UPS store with his sister and they charged him $42(!). When he came home and showed me the receipt it looked like they charged him for 3 boxes. I called he store and they said if that was the case for him to come back with the receipt and they would refund him. Well back he goes with his sister and apparently the box was 14, they charged 14 for "fragile packing" (I'm returning a TRASH CAN), and 10 for TAPE. What terrible service! I am new to Oakley and I miss our UPS store in Martinez. This store is the WORST. I will NEVER go back. Save your money and go somewhere with better service. read more

I would leave zero stars if I could! Horrible customer service with Amazon dropoffs. Personally Amazon should take their business elsewhere because the majority of these UPS stores just want to nickel and dime you to death! They should be ashamed. Went twice to drop off the same item and each time they told me another reason why I needed to pay for something. Charging for a piece of tape....seriously. I will go elsewhere moving forward and hope others do too! People working there need to learn what GOOD customer service is! read more

Wanted to update my review to reflect the most recent visit/issue at this location. Christine was very helpful and kind!

Stay away from this place, they will ream (up charge) you for every cent. The manager treats her employees very bad and disrespects them. I went to ship a a package in a new public storage box 16.5 x18x18. McKenzie measured the box and got those dimensions, she was typing all the info into the computer when the manager came and measured the same box and the told McKenzie she measured the box incorrectly, The Two 18" sides had a slight deflection out( 1/8") where the inside backing made the box bulge 1/8" in the middle of you looked from the top down. The manager then yelled at Mckenzie and said if it's over 18" you have charge for 19". It only made a $3.00 difference in my cost but the manager probably does this to all customers that come in everyday. NOT Recommended read more

I walked into the store expecting to have to open an entire mailbox, and the more questions I asked the more the staff was willing to help me figure out EXACTLY what I needed. I spoke to 2 women- one on the phone and one in person and both were so helpful in explaining what services they could provide based off my needs. Will be taking the extra 15-20 minute drive to continue my service with them! read more

I went in to the local UPS store here in Oakley to have them box up and ship a rifle scope for me via UPS ground. The scope was not longer than 15 inches and weighed less than a pound. I was planning on buying a box to ship it in from them and of course would require some "filler" to cushion it during the shipment. The fellow behind the counter did some calculations on his machine a advised me that the price was going to be over $60.00 !!!!. I couldn't believe it. I told him that "he had to be kidding"!. He told me, that "unfortunately; he wasn't". I told him I was going to go somewhere else. I came up with a box of my own and some newspaper and got it shipped from their competitor for under $20.00. Its no wonder that you see more Fedex delivery trucks on the road these days than UPS trucks Believe me, I don't mean to put a bad rap on the fellow who was working at the counter; he was an employee, But this outfit will RIP YOU OFF!!! read more

Waited 30 mins to simply drop off a package, only one girl here doing a live scan that took forever. There should always be two people here

I run a business where I create and sell very high-end works of art. Chandeliers, actually, that are elaborately painted. I live locally but ship my work to collectors and galleries across the country. UPS Store does ALL of my fragile packing--they are great at it! To be specific, they pack my large glass bowls and forged fixtures into big boxes. They also usually pack same day! The turn around time is awesome, considering the work that goes into packing my art. Usually my big chandeliers ship UPS but they've packed giant works that had to ship freight through the Mainland and ocean freight to Hawaii. They pack everything! We've had boxes so big that they have to be packed outside in the back because they don't fit through the door. For the people complaining about costs, they are out of touch with business and probably do not run businesses. To be honest, I don't know what I'd do without the great staff at UPS Store in Oakley. The fact that they are in the same town as I means my business run quicker and smoother when it's time to ship, and they pack/ship works for me every week sometimes several boxes. read more

My daughter and I went to get fliers made for a fund raiser for Ally Jenkins. A young girl in need of a lung transplant. Kurt Engel owner of the Ups Store here in Oakley donated all the fliers at no charge!!! It's great living in a small town!!! This is the only place to go for GREAT customer service. Thank you Kurt read more

The prices are just unreal. I know ups is generally more expensive than the post office, but this particular store is even more expensive!!! It also cost me $18 to fax like a 7 page document. Unreal!!! The staff aren't too helpful either, they are not particularly friendly, not knowledgeable either. I do not recommend anyone come here. Unfortunately, the local post office sucks too so mailing packages or doing business related items in Oakley is a real bummer. I save these errands until I'm in a nother city, like Concord. I refuse to pay the prices that this ups store has set. I simply refuse!! I will not pay what hey are asking. They are rediculous. read more

Quiet place, but the staff has always been very helpful and polite to me. I drop off packages from time to time and I've always had a good experience here. read more

My package I ordered online, I paid the additional cost for UPS to require a signature on dropoff.... The company I ordered threw did everything correct; ups didn't. The guy came up, rang the doorbell, and was driving away by the time we got to the door.... NO SIGNATURE! I just paid those idiots for nothing!! -- my tracking number shows step by step where it came from, it was loaded onto the truck this morning (5:56am) from the ups in oakley on main street. Highly disappointed, I'll use Fed-Ex from now on. read more