another busy Christmas is behind us all . now its time for the busy returns process . luckily we have three secret weapons at our finger tips Grace , john , Racheal to help us sort out our everyday shipping needs . it you have a question a need to fill they have an answer for you. so once again I would like to say thank you for all the passion and hard work all year long . john read more

Went in with an Amazon box to return UPS. Gentlemen working in the counter tried to sell me a roll of tape when I said I did not need a roll of tape, he offered to tape it for me for two dollars. I have tape at home and at my job I could've taped it for free. When he would not tape it for me, he said it was a family business, nice way to lose future customers. Good luck, sir. read more

If I could leave zero stars I would. The gentleman working the front counter was extremely rude and was not about helping at all. I came in with my hands full carrying two boxes, and when I tried to put them on the counter, he yelled at me, "Up here. No, not next to the computer." Then he had no patience when I was trying to look at my printing label. Told me I shouldn't have put the boxes on the counter until I was ready and that I should be ready before. HE TOLD ME TO PUT THEM THERE!! read more

I use UPS a lot and having them in town is especially convenient. The owner, who is basically the only one who is ever there, is consistently in a bad mood. He is always complaining to his customers about how much he works, how he cannot find good help (wonder why) and acts extremely annoyed if you have a question or a problem. I have consistently seen him being rude to customers and has acted very inappropriately. Again, I'm there a lot. I don't expect people to go elsewhere as his store is super convenient, but I am heading elsewhere. No one deserves to be treated this way. Shame on him. read more

Just left the N Reading UPS store. As always John was very courteous, helpful and pleasant. Will continue to do business with John!!!

Excellent service with a ton of knowledge and advice . The staff always has best solutions and is superb with handling regular requests as well as Amazon issues and returns. read more

Not sure how I feel about this place. It was a simple drop off and I asked one question. I will give the benefit of the doubt today and try it again. If I receive a response in the same condescending manner as today then I will update the review and be done with it. read more

By far the most friendly and helpful UPS staff I've ever experienced. The manager there is always engaging and never annoyed by all my Amazon returns. I highly recommend this location. read more

I live in North Reading and use the N.R. UPS store weekly for years. John and Rachel are always friendly and very helpful

The North Reading UPS store is by far the best around. The customer service rates a 5/5 plus! They streamline the process for customers who are frazzled or clueless and provide fast and efficient service with a personal touch for all. I highly recommend this store. read more

Excellent service. John is very good. Helped me with my Amazon refund. Ive been to this location several times. No problems with helping with emails for printer labels etc etc. read more

Had the pleasure( insert sarcasm) of dealing with John, the UPS franchise owner who apparently has beef with Amazon. I walked in, ready to drop off my Amazon return, and John looked at me like I had just asked him to deliver a pizza to the moon. The Amazon instructions are clear- remove all barcodes and labels, we have all seen this before He said, 'We don't accept Amazon packages here without the original label,' as if I had just suggested I was trying to return a live raccoon. I had a qr code and the ORIGINAL box. He tried to upsell me in a bigger box, not sure how that would have helped, and proceeded to charge other customers in line $2 to slap a piece of tape on a box. He reminded me of a certain soup owner from Seinfeld when he asked me to get out of line and instructed the nice cashier to take the next customer. Not only was I confused, but John's face showed more disdain than I've ever seen for an inanimate object. I'm starting to think John is in some kind of secret war with Jeff Bezos. If you're looking to return an Amazon package, just make sure you're not in John's line of fire - Wakefield UPS accepted the package. No questions asked. read more

The UPS store in North Reading is by far the best around. They print my blueprints in seconds. They are absolutely amazing. They are a must go to for any of your needs read more

The business manager keeps making excuses. No one asked anyone to break laws. But your staffs behavior is not acceptable. There is professional mannerism. Throwing papers at someones face and making racist remarks has nothing to do with breaking any laws. A simple : we can't assist' would have sufficed. Accountability is lacking at your establishment with these excuses for lack of professionalism. read more

This UPS is always my go-to place when I need printing help. The young people there are super friendly and helpful, and know how to better resolve your printing needs. I've gone to this specific UPS location to print work papers, my daughter's bday party packs, shipping labels... everything! And their hours are more convenient than those of the UPS stores around. read more

I love the UPS Store in North Reading. Family run business, they are always willing to go the extra mile. Great service!

This has been a location I've used nearly every day for more than a year. Nicest owner and staff members by far across any UPS store i've used in the area. Very reliable and I've always had positive experiences across my countless visits. Very under appreciated in the community! read more

This is the best ups store I have ever used. The costumer service is incredible. They're very helpful and thorough. They are patient in answering questions. I have never felt rushed. I once had a package get lost in the mail and they continued to track it for me and follow up with regular phone calls until the issue was fully resolved. I sell my art and only feel comfortable shipping out of this store. read more

I have to wonder if they lie, or if UPS just sucks. Whatever they tell you the delivery time will be, add a few days.

Let me set the stage. I practice architecture and prepare construction plans old school. Meaning drawn by hand not on computer. I had 11 original drawings and needed 2 copies. Since I was going to Home Depot and there was a Staples basically within 500 feet I took the plans there. They told me I had to leave them. OK. Can I pick them up tomorrow by 9AM? I got a definite yes. I arrived at Staples around 920AM and they were not ready. I spoke to a clerk expressing my displeasure for the delay. A male employee came over and she explained to him and he to me that they were not ready. These were dropped off yesterday afternoon. Plenty of time to make 2 copies of 11 original drawings. They actually started the job at 8AM the next day, the day they were to be picked up. So I am there to pick up copies and go off to meeting with client but they said 20 minutes more was needed. I was surprised to learn that the copies were only started 90 minutes prior. NEVER AGAIN. If you need pens, paper, office supplies, fine go to Staples. They did have 1 set of copies done and should be done in 20 minutes more. I retrieved the originals and told them to keep whatever copies they had made. I had to postpone client meeting to later in day. Customer service, something Staples needs to learn. In North Reading MA on route 28 there is a UPS store with a large format copier. I walked in and a gentleman greeted me i told him of my need, I have 11 originals and need 2 copies of each. 15 minutes later I left with all my copies. I also told him they will be getting all my large format printing from now on. GREAT CUSTOMER SERVICE! read more

Closed. No store front. All boarded up. So glad I drove all the way here. Wish it was notified on the reviews which is why I am posting now. Go to the next location. read more

The UPS Store - Printing Services Near Me - North Reading, Massachusetts

The person with the blue hair is probably one of the most friendly persons I have ever met. They are always so cheerful even if they are having a bad day. They make people feel happy. read more

This location is the best UPS store that I've ever been to. George was very helpful with my package. He helped me by finding the quickest and cheapest way to get my package ship down South. Excellent customer service and everyone is very helpful and friendly! read more

Excellent customer service. The employees at this location were great, helping to bring a big and heavy box into the store. Thank you!

Normally very good, but discovered yesterday that you cannot ship on ups account number. This is not noted on website. Even though the stores are independently owned and operated, they are named ups and thus it is reasonable to expect a ups account to work there, especially if not otherwise forewarned. read more

Owner/manager is super nice and helpful. I had a large number of packages to ship (~30) and the staff handled it nice and quick.

George, Ashley & the gang have ALWAYS been a pleasure to work with. They save me time and are great at what they do. Great people working here. read more

I always had good experience with this location 153 main st north reading But today was horrible, I left without telling them that they guy was very rude. I went to drop of amazon return, ask them if they can tape it, that guy was Iike it's one dollar charge. I went to get a money from car. I said if i knew I would tape it at home. That guy said you want to go home and tape it and bring to back. One dollar charge is ok. That's not someone talks to customer like that. I will never go back to that store again. read more

The owner and his staff has always been extremely friendly, the make you feel like family. Love having a place to have my mail sent to, don't trust the postal service in Reading. Great location, East to get in and out of. Thanks read more

I have had the pleasure of working with the young woman with blue hair several times and have always left feeling like my needs were met (and was cheered up by her demeanor). I love this location and plan to continue to use this UPS store! read more

Extremely helpful staff, very knowledgeable, sealed my packages - no need to bring your own tape or scissors, offered receipt, offered advice, mentioned can send regular mail there as well. read more

They are still open, but they moved down the street. I found them on rt. 28 at the junction of rt. 62 (across from Rt. 62 if coming from Wilmington). Staff were very friendly and helpful. Color copies were much cheaper than what I paid elsewhere. read more

Excellent service. I've been to this location numerous times with quite a few different tasks to fulfill and they have always been very accommodating. read more

Our go-to place for all our package shipping. Friendly, helpful and knowledgeable staff. We ship a fair amount of packages and they beat the local FedEx offices hands-down and we gave up on USPS years ago. read more

I often come out of my way just because of the terrific service here. I love this place, and the staff is such a pleasure! Everyone in service should come here to learn customer service. read more