Without a doubt, the worst customer service on the planet. My freight delivery never showed after 5 missed scheduled appointments and 19 days of waiting for $3000 worth of fitness equipment. The depot manager, Joe, hung up on me after I asked him about why he lied to me about assurances my order would be delivered next day. These people just don't care about customer service or their jobs. The excuses were always the same i.e. "we loaded the pallet on to the wrong truck", or "the truck we loaded it on to didn't have a liftgate". And if you call the 1800 number for UPS Freight, you have to contend with mindless souls giving more excuses and reminders about checking tracking information online. I will be staying clear of this carrier at all costs next time. FedEx Freight have NEVER had any issues delivering to my address and always keep their appointments. I truly hope this facility goes out of business due to the lack of respect it shows it customers. read more