The young man didn't smile or greet me when I came in. He seemed really annoyed the whole time. Bad…read morecustomer service.

I have been sending packages through this UPS store for the last 6 months - at least 3 packages…read moretwice a week. I can't recommend the service provided by this store, and specifically TJ ,enough. He goes out of his way to assist the customer, even when it is busy. He does not get frustrated but calmly acknowledges the customers as they enter and carefully prices packages for sending and guides clients with the automated scanners. I hope management recognizes what a truly valuable employee they have !! TJ is great and makes what can be a cumbersome task of mailing a package a pleasant and painless experience. Thank you UPS and TJ.

William and his company packaged our clothes that we left in our B&B and sent them Fed ex last…read moreFriday and were delivered the following Sunday. All items enclosed and packed neatly. We really appreciate the service and the price was very far. Would highly recommend their service. Roger and Renzi

Excellent service. Kind workers. Problem solvers. Always happy to help. Been using for years. Love…read morenew owners.

Four people waiting outside for the store to open when it should have opened 20 minutes ago. Store…read morehours are 8 am but door is locked and nobody inside. Looking at other reviews now, this appears to be an ongoing issue. What an inconvenience to people trying to get to work, appointments, etc

Parking is kind of difficult if you have something heavy or a lot of boxes to bring in. The…read moreemployees were nice, but did continue doing other things when a long line had formed, typically they will focus on getting people through the line when it gets long like this so that was a little disappointing. They gave me receipts for my packages and I left after about 10 minutes.

If there were a company of failed promises, this is them. For two MONTHS they have had a shipment…read morethat they cannot figure out how to get from Charleston to Texas. Not going to China. Just Texas. Isn't shipping supposed to be what they promise?

Pak Mail on Savage Road in West Ashley is great option for all things mail and shipping in one easy…read moreto use location. They take care of everything and make it super simple. I have been happy with all of their services here and have had a good experience every time.

These awesome guys helped me as I was in panic mode trying to do a Task Rabbit job involving…read moremailing dry ice and someone's medication to someone who left it behind in a hotel They did everything for me even though I accidentally answered some questions wrong. I ended up giving my phone to them so they could read the task rabbit assignment

7/9/2024 On I visited the store to return a package. During the interaction, a new employee…read moreassisting me was discourteous and unprofessional. She made a snarky comment refusing to recognize or move the item I came with. The manager response after this interaction was ". She was confused as to which package was yours among the many on the counter. She is a bit shy and may have been at a loss". False as i was the last / next person up to front. On July 16, 2024, I visited the store to print some documents. An employee's tone of voice was noticeably unpleasant when she asked, "Can we help you?"--it came across as irritated or frustrated. When I requested assistance, she refused to print my copy. I calmly asked to speak with another employee, but she declined my request. At that point, I chose to remove myself from the building and she contacted the police while waiting outside. Injustice On that day i was verbally trespassed from the owners private property. Bad business / Bad Attitudes. This is my true experience

The two employees helped me sign for a power of attorney. Most banks can't do power of attorney…read morebecause they involve witnesses They even advised me to go to the courthouse and register it so when my dad passes, there will be no arguments

Postal Pal in Goose Creek…read more I had a bad experience, very, very poor customer service. We always try to support local businesses in our town and so we can take this business off our list. One of the services that they advertise on the front of their building is making signs. I took in a small already fabricated metal sign on Thursday with a copy of what we wanted to put on the sign. I went back in on Tuesday mid morning just to see if there was any progress the and if they had a proof. They lost the sign in the store so I stood around for 30 minutes while they looked for it. Then I was told another employee will be in at 10:30 that may know where it was so I decided to head back over at 10:45. Once in the store, I was totally ignored by the lady that was the one that actually took my order. She was within 6 feet from me, didn't say a word and she went straight to the back room never to be seen again. That left one lady at the counter, waiting on multiple customers as they came in while the gentleman was preoccupied with something else. I was able to get his attention after 30 minutes and asked him if I could speak to him in private. That other employee ended up showing at 11:30 went back behind the counter and then all of a sudden the gentleman reached up on the shelf and I heard him say here it is. Handed it to her, and then she came over, laid it on the counter in front of me. No apology ! They just continued to go about their business.

Couldn't thank the staff here enough for their help this last week…read more Long story short- a wallet got lost in the mail coming from PA to SC, instead was misplaced to TX! Couldn't fly home without the ID & cards in the wallet and had to arrange alternative plans to get back home to PA. Kim at the Daniel Island UPS was an our guardian angel! After spending near 12 hours phone hopping with different UPS service providers trying to locate this package, Kim personally drove down to the UPS warehouse and spent hours (easily 7pm-11pm!) searching. She kept direct contact with us, updating where the package was and redirected the package to be shipped back to PA instead of the original destination of Charleston, SC. When all hope was lost for my friends & I, Kim came through every step of the way!

Lack of customer service Very frustrating their lack of…read moreconcern. They used to have their internet login in posted, no any more.

Very fast service and easy to understand. The representative was helpful and walked me through the…read moreprocess.

This is a very busy UPS mailing center, however the staff are super helpful, kind, and efficient…read more I've been here multiple times and the service is consistently good.

I wrote a less than flattering review recently.I was referring to the store near Publix.That is…read morewere the"Rudies" work,not the store across from The Early Bird Diner.I have always had excellent service and treated well at this local(1643 Savannah Hwy.I apologize for this error.So sorry "Good UPS" store .You are the best....!!!

Thank You for your assistance notarizing documents this morning Sean. We made an appointment and…read moreoriginally went to the wrong location. while signing documents we witnessed other employees at this location greeting customers and politely assisting. Sean was helpful, thank you again

The idea of insurance is evidently to benefit the sender, not the person that paid for insurance…read more Package was delivered severely damaged. I can't file a claim because the sender is authorized to file the claim. Because of that they can send a package and pack unsecured and get their money so seller benefits and receiver is out of money they paid, merchandise and because sender doesn't respond to buyer the insurance is a waste. $350.00 is quite a price to learn who not to use for shipping. Very disturbing