I just moved here and of course discovered that my movers packed up wall brackets for the TV's that…read moreshould have been left in the home. So off I went. Yes, they were busy. Isn't everyone these days? The nice young lady got me set up quickly and efficiently and I was on my way. She also updated my account and address with a smile and great attitude. I see no reason why this location gets such a bad rap based on my experience, however I went in with a positive attitude and positivity is what I got in return. Pretty simple folks.

The shop states that opening is 8AM and it's 8:30am and I'm sitting outside bc it's closed…read more This is something you would expect outside the USA, very sad.

I have been here before and the staff are usually helpful. One associate was when I asked her the…read moreemail to self-print. Like many other reviews, the blonde woman is shrewed and unhelpful. Barking at me if I used my own paper and it won't take it etc. Well it did thanks to your associate. If your professional printer cant handle resume paper you have bigger issues. If you can print at work, at home or even a friends house I would. It's not worth the attitude and frustration.

I don't mail packages all that often, but when I do, I admittedly usually go to the local post…read moreoffice of whatever town I'm in. Earlier this week, I specifically had to go to a FedEx location to mail back a textbook (prepaid) from Chegg. I selected this location as it was the closest one near me still open. I was delighted to see they were open until 9:00 PM. If I'm being honest, I think my time at this FedEx was marred by a customer, not an employee, who was astonishingly naive and lacking any and all information related to mailing and postal services. While I appreciate her giving spirit, this customer had 40+ tiny wrapped presents that she wanted the FedEx employee to personally box and mail to various addresses across the country herself. Not the biggest deal, except for on top of lacking any organization and preparation, she felt the need to describe in detail each and every gift and recipient. I was in genuine disbelief. The employee, I believe her name was Jenny (maybe..??), did such an appropriate job handling this bizarre encounter. She knowledgeably and patiently answered each of the customer's questions and was kind in her responses to the person's odd commentary. At the same time, she was mindful of my time and did not lallygag or respond in a manner that would force additional conversation (Thanks for looking out!). After almost an entire hour passed, it was finally my turn to mail my two packages. The employee apologized for my wait, though it was no fault of her own. (In retrospect, I should have just left, but I got trapped by the sunken cost fallacy.) The one package was "free" for me to mail since it was prepaid and another package of random goodies weighing 2.5 lbs cost me $10. I chose not to mail a 3rd package of hot sauce given that the shipping costs would be close to $30. Regarding the atmosphere of this location, there were some issues with appearance of cleanliness as can be noted in the photos, but this was mostly due to leaves on the floor caused by an open door and another delivery person packing a truck. I have full confidence it would have been cleaned by day's end/the next morning. The packing and prep station was very small, so this is not a place I would recommend you come to in order to pack your packages; you'd do best to come with them already handled. There were some nice products for sale - most I wouldn't buy in general (e.g., plastic badge holders) but some I certainly would, such as the birthday and pretty everyday-themed bubble mailers. Prices are as you'd expect - higher than typical but not totally unreasonable if you are limited on time and travel. I would say my biggest "complaint" with this facility was the fact that only one person was working (and especially so close to the holidays!) While I understand I was experiencing a particularly unique situation, I am sure it is not that uncommon for customers to do something like this that takes up a lot of time. Of course, I was personally irritated, but more importantly, I sincerely felt bad for the employee who had to handle this all alone... on top of aiding the delivery person, addressing other customers (members, business people) who just dropped off piles and piles of prepaid packages, and keeping an eye out on the store. This is so much for just one person to handle, and I especially didn't like her having to do this alone at night. I write this because I hope a manager or business employee will take the time to read and consider making changes. All that to say, to get to the point of the review, I have no qualm with recommending this FedEx location for others in the area who need to mail a package. I certainly wouldn't go out of my way to come here, nor would I particularly think to choose this place over a standard post office, but if one is in the area or needs to get some mailing complete outside past 4:00-5:00 pm, this is a fine place to choose.

Four people waiting outside for the store to open when it should have opened 20 minutes ago. Store…read morehours are 8 am but door is locked and nobody inside. Looking at other reviews now, this appears to be an ongoing issue. What an inconvenience to people trying to get to work, appointments, etc

Parking is kind of difficult if you have something heavy or a lot of boxes to bring in. The…read moreemployees were nice, but did continue doing other things when a long line had formed, typically they will focus on getting people through the line when it gets long like this so that was a little disappointing. They gave me receipts for my packages and I left after about 10 minutes.

I would like to offer a HUGE shout out to the Mount Pleasant Staples for AWESOME customer…read morefocus--without expectation of return. On Tuesday I had two events, one in Mount Pleasant and the other in Charleston. Driving back to my office between these made no sense. I planned to work at a Starbucks between the two. Unfortunately, Starbucks sent out an email saying stores would be closed that afternoon nationwide for training. I remembered the Whole Foods had tables ... so I purchased a snack and set out to work. What Whole Foods did NOT have was any power; I worked until my battery dropped to 14%. After driving around to try and identify an alternative, I pulled into the Staples, explained my predicament, and asked the store if there was any way they could allow me to plug in somewhere. They were SO gracious! They set me up with a chair near a power outlet. As I was working, at least three employees came by to ask if I needed any help. I was able to complete a couple important tasks for my clients and my laptop battery charged to 70%! After returning the chair to the display (it was super comfy and a lovely chocolate leather, if you're in the market), I picked up a couple of supplies and a retirement card for a former colleague. While they had made no expectation of me making a purchase, I was happy to do so. Here's the thing. I asked for something out of the box. The manager's response was immediately supportive. He could have easily said, "sorry, we have no way to help with that" and cite some kind of policy. Instead, he was empowered to provide a solution. LOVE that and thought potential customers might like to know.

This location needs better management, the costumer service was awful. For a simple task to be…read moredone, I was told would take a week. Mind you a task that takes five minutes. Do better.

I spent A LOT of money to ship an expensive item from their location to the Midwest, and the item…read morearrived damaged. This was a few months ago, and they told me that the insurance period had expired. This is fine, and I understand the policy. HOWEVER, I am entirely disappointed in the way one of their employees handled the situation. I was pleasant to him and he responded with rudeness. It felt like he was speaking down to me, and had a terrible attitude about the whole situation. Their customer service needs a total upgrade. I left crying because I felt so disrespected. Would not recommend

I had a large piece of fine art I needed to ship to New York with a bunch of insurance on it. Pak…read moreMail did an awesome job! My package arrived in perfect condition, they set up an appointment and delivery was very convenient for my daughter. Their quote came in significantly lower than the other freight quotes I got.

William and his company packaged our clothes that we left in our B&B and sent them Fed ex last…read moreFriday and were delivered the following Sunday. All items enclosed and packed neatly. We really appreciate the service and the price was very far. Would highly recommend their service. Roger and Renzi

Excellent service. Kind workers. Problem solvers. Always happy to help. Been using for years. Love…read morenew owners.

best place to get something done! They are fast, reliable and do amazing work. I had last minute…read moreedits to a project I needed to get printed, and they were able to help me out, no questions asked.

Mail & More is my go to place for so many projects. Yes, they wrap with care, mail just about…read moreanything -- showing you the various pricing between USPS, FedEx, & UPS. They also do terrific design work, I've had business cards, specialty note paper, etc. printed. I gave Robert my draft designs and he works his magic to. make them perfect. A perfect, cheery neighhood place to get things done.

Amazing service! Jenelle is simply the best ! I went in to mail off my passport and thank goodness…read moreJenelle took the time to have us double check everything . I had forgotten a signature , a check and had the wrong address . She got me set straight , never judged me ( I was so embarrassed) and was super kind and helpful . Every time I go to Pakmail, Jenelle and her team are thoughtful and kind . I always trust her to take care of any official documents I need to mail . She is thorough and patient as well as knowledgeable.

Super convenient and always pleasant folks there! They…read morealways help me choose the best rates for the time frame that I need it to arrive.

horrible, so for the last year i have been in charge of ordering the birthday lunches for the…read moreoffice.. this amounts to at least 500.00. not including the forced tip they make you add. we order from one place, they never can fill the order mind you i place order at least 2-3 weeks in advanced. then instead of callin gus they pick aplace for us not cool we dont want that and dint order taco bell food for red lobster prices. then they are never on time. you make me look bad whole office waiting to eat at 11 am now we an hour behind , guess what we cant take our lunch at this time.. we still have to run an office .. we spend this much every month.. we will o longer be using you.. horrible customer service, smh

I've been using this printer for a couple of years now and have always been impressed by their…read morework... especially their design work for my advertising. The people there are courteous and listen well when some of my advertising ideas get complicated. I couldn't be any happier doing business with them....They've got my biz for sure!

I have been sending packages through this UPS store for the last 6 months - at least 3 packages…read moretwice a week. I can't recommend the service provided by this store, and specifically TJ ,enough. He goes out of his way to assist the customer, even when it is busy. He does not get frustrated but calmly acknowledges the customers as they enter and carefully prices packages for sending and guides clients with the automated scanners. I hope management recognizes what a truly valuable employee they have !! TJ is great and makes what can be a cumbersome task of mailing a package a pleasant and painless experience. Thank you UPS and TJ.

If you want poor service this is your place. Rude and unhelpful employees. I'll take my business…read moreelsewhere from now on.