Absolutely good service! Didn't realize how expensive it has gotten to be to send a package! Scarey! Nice and clean store. Personel good service and thourough! Glad we have it!! read more

This is a very busy UPS mailing center, however the staff are super helpful, kind, and efficient. I've been here multiple times and the service is consistently good. read more

Joe at UPS Folley Road scanned and "cleaned up" a 1960's airplane blueprint, then printed several color copies this for me! dLooks better than new, and the print I brought him was literally falling apart! The results are nothing short of amazing! Joe made paint on the original disappear!! People may not think of UPS for this capability, but if you need special copy and print work, even on different types of materials, I would highly recommend UPS Folley Road! Thanks to Joe and the Team! mike in SC read more

The UPS Store - Shoestring Model Airplane Blueprint, Original vs New UPS Scan by Joe! He corrected the colors, and removed most oil & paint stains! Amazing - Shipping Centers Near Me - Charleston, South Carolina

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The staff and service at this UPS store is outstanding. I will not go anywhere else! They truly deliver personalized service.

I usually use a different UPS store, but this was more convenient today. Oh my gosh. It was busy as all get out, but the three women working were amazing. They were soooo efficient, but helpful, pleasant and professional. When I walked in and saw the line my heart sank a bit, but these ladies were cooking. When one customer needed a minute to do something before completing the process, the employee moved to another register and took care of another customer, swiftly moving back to the original one when she was finished. I literally watched in awe at how they managed the line of customers. I couldn't read the name tag of the woman who helped me, but she was so very nice--while moving quickly. Kudos. This is a well-run store with stellar employees. read more

Very polite and helpful staff. Self serve Amazon return and bin for prepaid so you don't have to stand in line for those.

Just now leaving the store and I have to write a review for the sweet young girl who helped me. I was holding my baby and had my toddler with me so had hands full, but she was so kind and helpful. She gave my daughter a sucker, and just took care of us. Good customer service isn't found everywhere, but for me today, it was found here and I really appreciated it. Thank you! read more

Do not have a passport picture taken at this UPS location! We went to have ours taken. We are senior citizens and were way overcharged! Clerk was also rude. When I looked into passport pictures in the area they charge $10 dollars more than others, even other UPS stores. When I called and asked why they said each store owner set their own prices. read more

This place is slow, slow, slow. Holidays or not. I don't know why they don't have a way for customers to input their information themselves. They are having the customers verbally give them their info-address, phone number, etc and the customer and cashier are having to repeat multiple times to get the correct information. (Due to masks muffling what everyone is saying) I came from the post office and they were much more efficient and fast which definitely says something. If Amazon had not forced our hands with returns, I would not have come here. read more

On 8/5/2024 at 10:30 am. I went in to ship an overnight Bid Letter. I work from home but have our company's UPS account number for shipping. As I explained what I needed and would be using our account number in lieu of payment the very nice young lady helping me looked confused. She then asked her coworker, I assumed he was the manager, how she should care for this. He quickly and dismissively told me they could not do that. I could not use my account number to ship from ANY UPS store, then he walked away. I replied I had used it before, again he insisted that it was not possible. I left and went to "Pack & Mail Ect." 1608 Camp Rd. The owner politely listened to what I needed. She gave me several different shipping options including using my UPS account. All I had to do was complete a UPS shipping label with our account number and was done. Why the UPS Store didn't know this, let the reader use discernment. "Pack & Mail" will now be my first choice for all my shipping needs. read more

I literally can't believe the amount of negative reviews I'm seeing about this UPS location! I've been here over 100 times and have NEVER had any issues! Yes there's a line sometimes but that's why you don't go during rush hours (8-9AM, 5-6PM). Go during your lunch break, people! These workers are always so nice and so helpful (even when I was trying to mail my passport for a renewal and had no idea what I was doing) they were so helpful and walked me through every step. They don't deserve the amount of hate this location is getting on here. You guys just need to be a little more patient and smarter about when you're trying to mail your stuff (and have a little more empathy for our essential workers). read more

Knowledgeable and polite staff and prompt service! This store makes shipping and everything else a good way to get it done and with no hassle. I drive out of my way to this store because I know their regard for customer service and satisfaction. read more

Beware: If you don't want to ship your irreplaceable antique vase and have it broken so badly that it never makes it to your door, don't use these people. If you don't want to wait double the time they told you it would take to hear back regarding the claim because they told you they were busy with other things, don't use these people. If you want to receive a complete refund for your item and packaging, without a fight, per your emails with this company before you chose them, don't use these people. If you don't want to be threatened with 10% of what you paid being withheld for "fees," don't use these people. If you don't want to receive the one part of the package that wasn't damaged and don't prefer being told "we are exercising our right to keep the stand to recoup lost monies," don't use these people. (Quote from their email). If you don't want to waste your time receiving and replying to nasty emails from your shipper, when they should be apologizing and refunding every dime of your money, don't use these people. If you don't want to read a ton of emails from the two owners, who continually contradict each other, don't use these people. If you don't want to be lied to, don't use these people. If you don't want to waste your time looking up the UPS Stores corporate information so that you could lodge a formal complaint, don't use these people. If you don't want to waste your time writing these kind of nasty but cathartic reviews, don't use these people. If you don't want the ordinarily simple process of shipping something to become an ordeal, don't use these people. Lastly: DON'T USE THESE PEOPLE These owners have several locations, which include: 520 Folly Road Charleston, SC 29412 Ph: 843.406.9400 store3069@theupsstore.com   3642 Savannah Hwy Ste 116 Johns Island, SC 29455 Ph: 843.737.4194 store6303@theupsstore.com   431 St James Ave Ste L Goose Creek, SC 29445 Ph: 843.569.3711 store3086@theupsstore.com read more

Horrible service. Asked the gentleman questions about the package I was sending and he was very rude and unprofessional. When asked to speak to his manager he gave me a run-around answer and I just ended up leaving. Will never go here again! read more

I had mailboxes here on two occasions, in 2019 & 2020/2021, and the service was horrible. The only reason I used them was because they were close to me in the winter months. Consistently ignored my email requests, later claiming they were "busy" as if the my email requests for service were inferior to the people who waited in line for a half hour for service, even though the box service cost $327-252/year. Then when I complained about their horrible service, they canceled my box after charging me a month earlier for a year's worth of service. Buyer beware: they don't care about their customers. ***Update after the UPS Store Posted my personal email address on Yelp: This is how they threaten you. They sent me an email stating "I'm posting the initial email you sent to Peggy along with the review you posted for our facility. Your decision if you'd like to keep the review up." Then they posted my personal email address on a public website. Again, buyer beware, they don't care about their customers. Oh, and they lied, claiming they were going to post "the initial email you sent to Peggy." In fact, they did not post the initial email. Here's the thread: From: The UPS Store #3069 Sent: Saturday, December 4, 2021 5:19 PM To: Jonathan G Subject: RE: Box #214 My apology. I missed the address in your email and I have two addresses for you in our system. We were very busy with customers today but I am getting your mail sent today. Unless you want it sent Next Day Air, it wouldn't go out until Monday. UPS does not move Ground shipments on Saturday. Was I wrong to assume you wanted Ground shipping as your previous two forwards were sent? Peggy Krebser ǀ Owner 520 Folly Road Charleston, SC 29412 Ph: 843.406.9400 ǀ store3069@theupsstore.com From: Jonathan G Sent: Saturday, December 4, 2021 5:01 PM To: The UPS Store #3069 Subject: Re: Box #214 Yes, in the email I sent you first thing this morning, I clearly told you the full address I want you to send it to. Did you not read it?. I suppose this means my mail will not be forwarded until Monday? Why? From: The UPS Store #3069 Sent: Saturday, December 4, 2021 5:35:02 PM To: Jonathan G Subject: RE: Box #214 Hi, Mr. Green. I'll be glad to forward your mail for you. Are we sending it to the 15 Lincoln St. address? Thanks, Peggy Peggy Krebserǀ Owner 520 Folly Road Charleston, SC 29412 Ph: 843.406.9400 ǀ store3069@theupsstore.com From: Jonathan G Sent: Saturday, December 4, 2021 6:49 AM To: The UPS Store #3069 Subject: Box #214 Hello, Could you please ship the contents of Box #214 to Jonathan Green, 15 Lincoln St #212, Wakefield, MA 01880? UPS ground will be fine and please feel free to toss anything that looks like junk mail. Thanks, Jonathan G read more

I'll agree with everyone else that the staff here is uber friendly. However, today I was sent into the store to return an item using the manufacturer's UPS Account #, and this store was unable to help me. Huh? Whatever policies are in place at the corporate or franc level that prevent me from using an account number are asinine. Since I've been in other UPS Store franchises that accept them, I can only assume that the owner of this particular store doesn't accept them because the store itself doesn't financially benefit? Short sighted from the local owners point of view (I'll never return for other shipping needs...) and ridiculous that UPS corporate would allow it. read more

The owner and staff are attentive and helpful. They went above and beyond to help me adjust a small project I was having some issues with. Though this place can get busy they still move quickly and from my past few experiences, accurately and efficiently. read more

The customer service reps are always very polite and helpful. This makes sending items back to Amazon and other stores very convenient and easy. read more

My husband went in to have something notarized. He told the man what he needed and he was told to stand in line. When my husband reached the front of the line he was told he was in the wrong line. He was treated very disrespectful when he questioned why he wasn't shown which line to wait in. read more

For me location is key. Being only half to three-quarters of a mile from my home, this is my go to spot for UPS deliveries. There are some things you can say for UPS: 1. Cleanliness - This place is spot on clean. 2. Postal boxes. They got them. 3. Knowledgeable staff - You bet. 4. Computer options - Printing, editing, and much more. 5. Shredding services. Oh year. 94 cents a pound. 6. Packaging material. Duh. Any size you need. 7. Stamps. You really had to ask. 8. Next to Bagel Nation and TCBY - Yum. Great service with a smile. That is our James Island neighborhood UPS. read more

My package from ups wasn't delivered. The girl said she had no idea about how deliveries work and that I could just google it. Absolutely no help and clueless about how the company she works for works. Thanks for nothing, but at least she apologized for the terrible service. read more

Love the customer service here. Every time I go, the staff is quick and friendly. I feel like they really can meet all of my printing/mailing/faxing needs. read more

Five stars for efficiency, courtesy, kindness, punctuality, and respect. Store opened right on time and Victoria helped me mail some tax documents. I understand that this is her job, but Victoria was kind, prepared, and knowledgeable. What an absolute pleasure to do business in place that values respect for the customer and efficiency. Victoria was just wonderful, and I left the store feeling positive about the entire experience. Five stars because this level of experience is rare. read more

I have been to this store twice in the last month. Both times, this place was unable to help with notary services or mailing a package. They wasted my time which is what I find infuriating. Lines are long, and service is poor. Staff don't appear to care either. I once used this store constantly because of its location. No more. I agree with my husband: Pack' Ship on Camp Road provides good service, and they actually help you do what you need to do. You can cross your items off of your "to do" list when you go to Pack'n Ship. You have to find another store when you go to UPS 520 Folly. This store wasted my time. read more

Charged a ton of money for a fax. When it wasn't received on the other end wanted to charge me again for the same fax to the same number. My last trip to this store. read more

Folks, if you care about your shipping experience and want wonderful customer service and reliability you can count on, this is your spot. I do a lot of shipping and this is my "go to" location. Even not being the closest to me, I wont do my shipping anywhere else. Every time I have been in here the customer service has been the best I've experienced at a shipping location hands down. The people are so friendly, eager to help, take a tremendous amount of pride in their work, and truly want their customers to be happy. Special kudos to Brandon at this UPS store, thanks for your wonderful service!! read more

Elizabeth was awesome helping me with several documents needing notary and witnesses! Busy store but all the employees were well trained and could cross function for all the customers. Highly recommend them not only for shipping but for all variety of office needs. read more

Great place. I have quarterly print needs and these folks always deliver at a great price. Skip the trip to Kinkos and give them a try.

Staff is friendly and helpful. Parking can be a challenge at busy times of day due to other businesses in the shopping center.

A great place to use as a mailing center or an office. The staff is real friendly and very helpful. You can get a mailbox there if you want. Also if you have an AAA card you get a discount on UPS shipping. The also have notary service available and the copiers all seem to work well. I get coupons all the time from the paper for cheap copies plus discounts on shipping. Give them a try! read more

Located in a shopping center full of other necessities (Publix, ABC shop, Dry Cleaners, etc), this UPS store is extremely convenient. I've used them for several shipping and printing needs for personal and work-related needs and have never been disappointed. The staff is super helpful and very pleasant in meeting any of your needs as promptly as possible. In addition, they beat out FedEx/Kinko printing prices by ~$10-20 on bounded items. I will always go here! read more

I have used this business many times to ship out packages for work and personal and I have never had anything but a great experience here. The counter staff is friendly and helpful and they really want to help you out. Its SO much better than dealing with the post office. read more

I am not in Atlanta but for some reason Yelp thinks I am. I have been doing business with this store for 25 years. I have had a box that long. Up until this year I would have given them a 4 or 5 star review. Today is a different story. I went in to have something faxed. I had 6 pages including their required front page. I went to walk up to the counter and the young lady held up her finger and told me to give her a minute. Then 10 secs later she told me I could come up. She was very rude which did not help with my mood. I gave her the papers that needed faxing and she handed them off to someone else. She then charged me over $11.00 to fax 6 pages. To be fair that included taxes. I became upset and told them that was a ridiculous price. They didn't seem to care one way or another. I asked to speak to the owner and I was told I couldn't. I am not happy with the way I acted and I apologized to the manager. I had went out to my car and sent an email and then called the store to complain some more. They evidently thought it was funny because there were comments in the background. The manager called the owner(supposedly) and I spoke with him. He jumped me for complaining. I have had a mailbox in that store for over 25 years as I said and they didn't only over charge the fax they cancelled my box. Something that was paid up until April with no refund. I have been in the service business for most of my life and have NEVER treated anyone as bad as they did me. I wasn't even allowed to pick up the mail that had already been delivered. The owner said I threatened and I ask how and his words were i was going to give them a bad review. If they were fair to the public I would be writing a good review but I guess now saying you will do a bad review is a threat. I just ask to be treated fair but they dont do that. All this is a fact! I want to add something to this. The owner said to me "You are upset over $11.00?" I said "Yes because I am on a fixed income." His reply was "And how it that my problem?" Very good manners. One day he may be in my position. read more

My interaction with this business has been very poor. The hours are posted on the window and they are very late to open. Go to the one downtown, much more punctually and professional. read more

Drove across the city to have a oversize map copied . Equipment down . Guy at the counter could care less and rude . Twice not a good experience here !!! read more

Excellent service. Very professional and everyone is well trained and polite. Always have notary available, good pricing, and have never messed up a shipment or fax. The only place I trust for shipping and faxing on James Island! read more

I've been here twice and both times I found the clerks at the counter to be very nice. The problem is that they do not bill a third party, nor do they carry waybills. That's right, the UPS Store does not have UPS labels. They did give me some places I could check, including an awesome packaging store by Walgreens. Unfortunately I think the business model for the entire "UPS Store" concept is flawed in that they cannot make any money simply handling UPS packages. It turn, it sours me on UPS. Again, great staff at the counters but I wasted a drive there. read more

Poor Service. Inability to render customer service because of an inability to improvise. The USPS does a better job and that is saying a lot. read more