The staff at this UPS location are consistently warm and personable. They always greet customers as…read moresoon as you walk through the door and they genuinely feel happy to help. Every employee I have interacted with here has great customer service skills and creates a positive atmosphere from start to finish. There is a UPS store closer to me on Victory Dr, and the young blonde girl there is very sweet, but I keep coming back to this location because the overall energy and friendliness here truly stands out. You feel taken care of the moment you arrive which makes errands quick and pleasant instead of stressful. Highly recommend.

I had a very disappointing experience at this UPS Store today. I came in to return a product that…read morewas extremely heavy. As I struggled to get it into the store, I was visibly huffing and puffing, and another customer was kind enough to open the door for me. I am intelligent, educated and well dressed woman. I assume was not the right complexion. Once inside, I stood in line feeling like I might pass out because the item was so heavy. There were two male attendants at the counter, and neither one offered any assistance, suggested a place where I could set the package down, or acknowledged that I was clearly struggling. For identification purposes, I want to mention, one was a silver haired man, the other was a male with black hair, piercing and tattoos, Instead, they both looked at me and offered no help until it was finally my turn. When I reached the counter, one employee looked past me and asked whether I was next, even though I had been standing there waiting. The other employee, whose line I was in, never properly acknowledged me and seemed to continue a conversation instead of helping me in a timely manner. I left feeling ignored, disrespected, and undervalued as a customer. No customer should be treated this way, especially when they are visibly struggling with a heavy item. Whether it was poor customer service, age bias, or some other form of prejudice, the experience was unacceptable. I would not recommend this location. Customers deserve basic courtesy, respect, and assistance.

Needed to return an apple iPhone. All it needed was a prepaid return label.And island ship and pack…read morecouldn't find enough excuses as to why they couldn't do it. The best excuseWas it might compromise their computer. It definitely does not shed a good light on fedex.

I called up looking for some packing and shipping services, and Sheila was very helpful in getting…read moreme what I needed. Very friendly and very knowledgeable!

Rudest staff ever. Two teen/twenty yo girls who spoke to me like I killed their puppy.read more

The UPS Store on Victory is great! Efficient, professional, and overall great customer service.read more

Be advised it's $5 to print a shipping label when you need to ship something back via UPS. The…read moreprice is set by the owner. The young people working there are nice, but this location gets busy and can be slow.

12-2-24 3:50pm…read more I came to this location solely to get fingerprinted for a new job. I scheduled online the appointment time and they were ready promptly at that time to take me. The associate working the machine was very experienced and made the process quick and efficient. Definitely would return to this location for all my shipping needs in the future. Also plenty of free parking in this shopping center where they are located.

I have been sending packages through this UPS store for the last 6 months - at least 3 packages…read moretwice a week. I can't recommend the service provided by this store, and specifically TJ ,enough. He goes out of his way to assist the customer, even when it is busy. He does not get frustrated but calmly acknowledges the customers as they enter and carefully prices packages for sending and guides clients with the automated scanners. I hope management recognizes what a truly valuable employee they have !! TJ is great and makes what can be a cumbersome task of mailing a package a pleasant and painless experience. Thank you UPS and TJ.

Charlie was an amazing help for me. He went above and beyond the call of service. Everyone here is…read morealways so friendly and helpful. Anytime I come in -great store!

This location is great, the people here are nice and courteous as well as super efficient.read more

Perfect location, clean and organized store. Just confusing here. I went to mail - USPostal Service…read moremy grandson a children's book. It was in an envelope already addressed. I was told they only have 2 ways to use the USPS - label or stamp and the envelope with the book would work for either. Seriously? A mail-specializing store couldn't help me get a book mailed...sad.

Couldn't thank the staff here enough for their help this last week…read more Long story short- a wallet got lost in the mail coming from PA to SC, instead was misplaced to TX! Couldn't fly home without the ID & cards in the wallet and had to arrange alternative plans to get back home to PA. Kim at the Daniel Island UPS was an our guardian angel! After spending near 12 hours phone hopping with different UPS service providers trying to locate this package, Kim personally drove down to the UPS warehouse and spent hours (easily 7pm-11pm!) searching. She kept direct contact with us, updating where the package was and redirected the package to be shipped back to PA instead of the original destination of Charleston, SC. When all hope was lost for my friends & I, Kim came through every step of the way!

Lack of customer service Very frustrating their lack of…read moreconcern. They used to have their internet login in posted, no any more.

Taylor is amazing! I signed up for a mailbox after having issues with the postal service. I was…read moretaken care of quickly and efficiently even though they were busy. Friendly too, Thank You Taylor!

We hesitate to write this review because Jonathan, the owner, is a nice fellow. We have shipped…read moremore than 100 car parts through this store without incident, including numerous transmissions. We have left positive reviews for this UPS Store in the past. But..... On Friday, January 26, 2024, we brought two expensive MG overdrive transmissions for this UPS Store to pack. Both transmissions were shipped via UPS to Wisconsin and South Carolina, respectively. Both transmissions were damaged. We filed a claim with our insurer, who denied the claim on the basis that the transmissions were not adequately packed. This time around, this UPS Store packed at least one of these transmissions, which weigh 105 pounds, in a box with a gross load limit of 65 pounds (!) with inadequate packing material inside. There are several new people at this store; perhaps this is the explanation for the poor job they did. We left the paperwork (which included photos of the obliterated package, our receipt for the packages from this UPS Store, and the letter from our insurer denying our claim) with the UPS Store for Jonathan four days ago and asked him to call us. Their liability for this damage is clear as a matter of law - we have checked with our lawyers. Jonathan has not called us to discuss this matter as we requested. We read the complaints about his store on social media, and saw that he was very responsive to those complaints - hence, this review. There is a window to take care of this matter outside of court in Wisconsin and South Carolina, but that window is rapidly closing. Jonathan, we hope you read this review and contact us ASAP. We will gladly remove this review should you resolve this matter properly. UPDATE: Jonathan B. Boothe, the owner, has not contacted us despite our many attempts to communicate with him. We have turned this matter over to our lawyer to sue the store and its owners. Very sad to have such an unresponsive and uncaring proprietor. We are extremely disappointed in Jonathan and will not be using any of his UPS Stores in Savannah. We've attached photos of the transmission as it arrived so that the world can see what a piss poor job this store - which actually advertises its ability to handle packages like this - did packing this transmission. Absolutely pathetic. Buyer beware.