The staff at this UPS location are consistently warm and personable. They always greet customers as…read moresoon as you walk through the door and they genuinely feel happy to help. Every employee I have interacted with here has great customer service skills and creates a positive atmosphere from start to finish. There is a UPS store closer to me on Victory Dr, and the young blonde girl there is very sweet, but I keep coming back to this location because the overall energy and friendliness here truly stands out. You feel taken care of the moment you arrive which makes errands quick and pleasant instead of stressful. Highly recommend.

I had a very disappointing experience at this UPS Store today. I came in to return a product that…read morewas extremely heavy. As I struggled to get it into the store, I was visibly huffing and puffing, and another customer was kind enough to open the door for me. I am intelligent, educated and well dressed woman. I assume was not the right complexion. Once inside, I stood in line feeling like I might pass out because the item was so heavy. There were two male attendants at the counter, and neither one offered any assistance, suggested a place where I could set the package down, or acknowledged that I was clearly struggling. For identification purposes, I want to mention, one was a silver haired man, the other was a male with black hair, piercing and tattoos, Instead, they both looked at me and offered no help until it was finally my turn. When I reached the counter, one employee looked past me and asked whether I was next, even though I had been standing there waiting. The other employee, whose line I was in, never properly acknowledged me and seemed to continue a conversation instead of helping me in a timely manner. I left feeling ignored, disrespected, and undervalued as a customer. No customer should be treated this way, especially when they are visibly struggling with a heavy item. Whether it was poor customer service, age bias, or some other form of prejudice, the experience was unacceptable. I would not recommend this location. Customers deserve basic courtesy, respect, and assistance.

The store was very clean and well organized. Staff was helpful. I thought the business was an…read moreinteresting idea and a comfortable place:-)

I've been doing my Happy Returns for SheIN at the Mailbox Cafe! The process is always very quick…read moreand easy! Since going there I've been saying I'm going to try something from the cafe side and I didn't. During my second to last visit I was offered a sample of the Leafy Green Smoothie it has Spinach, Kale, Mango, Pineapple, Ginger and Lemonade. Let's just say that after the sample I purchased one and on my next visit I purchased one and added protein for a meal replacement shake! The smoothie is very light , refreshing and surprisingly sweet but not overpoweringly sweet. The customer service is always top tier and I look forward to visiting! Check them out if you're in the area!

I love this UPS Store. The staff are always super friendly and very helpful. I had to ship some…read morestuff ASAP and they made it happen! And at a reasonable price!! As a business owner, getting great service means everything. From the moment you walk in until you walk out of the store, everyone there makes you feel like a priority. They are truly happy to have your business and it shows. Thanks again!!

I mostly go there for Amazon returns, when no box is needed and all is free. They have now set up a…read moreself-serve return station which is easy enough that even I can do it. If problems someone is always there to help. However during busy shipping times of the year. it would help to have another person working. Usually there is only one or two folks working in the front of the store.

Friendly local family owned business with expert help for all fed ex mailing services.read more

Needed to return an apple iPhone. All it needed was a prepaid return label.And island ship and pack…read morecouldn't find enough excuses as to why they couldn't do it. The best excuseWas it might compromise their computer. It definitely does not shed a good light on fedex.

I really wish they would send my greeting card back to my return address which was on the back of…read morethe card - I sent it to them (UPS there in Savannah) unknowingly thinking it was my daughter's address but found out it was UPS - please send it back to me, I pray you did not throw it away. the lady I talked to did not UNDERSTAND MY ISSUE. She said go to your UPS there in Kansas and tell them to print a label. Not feasible as they did not know what to do either, BUT the lady did say if I do not see it pretty soon, it is "LOST" and GONE.... :(

Be advised it's $5 to print a shipping label when you need to ship something back via UPS. The…read moreprice is set by the owner. The young people working there are nice, but this location gets busy and can be slow.

William and his company packaged our clothes that we left in our B&B and sent them Fed ex last…read moreFriday and were delivered the following Sunday. All items enclosed and packed neatly. We really appreciate the service and the price was very far. Would highly recommend their service. Roger and Renzi

Excellent service. Kind workers. Problem solvers. Always happy to help. Been using for years. Love…read morenew owners.

The two employees helped me sign for a power of attorney. Most banks can't do power of attorney…read morebecause they involve witnesses They even advised me to go to the courthouse and register it so when my dad passes, there will be no arguments

Postal Pal in Goose Creek…read more I had a bad experience, very, very poor customer service. We always try to support local businesses in our town and so we can take this business off our list. One of the services that they advertise on the front of their building is making signs. I took in a small already fabricated metal sign on Thursday with a copy of what we wanted to put on the sign. I went back in on Tuesday mid morning just to see if there was any progress the and if they had a proof. They lost the sign in the store so I stood around for 30 minutes while they looked for it. Then I was told another employee will be in at 10:30 that may know where it was so I decided to head back over at 10:45. Once in the store, I was totally ignored by the lady that was the one that actually took my order. She was within 6 feet from me, didn't say a word and she went straight to the back room never to be seen again. That left one lady at the counter, waiting on multiple customers as they came in while the gentleman was preoccupied with something else. I was able to get his attention after 30 minutes and asked him if I could speak to him in private. That other employee ended up showing at 11:30 went back behind the counter and then all of a sudden the gentleman reached up on the shelf and I heard him say here it is. Handed it to her, and then she came over, laid it on the counter in front of me. No apology ! They just continued to go about their business.

The staff is amazing, accommodating, helpful and super professional! I love doing business here!read more

Appt for a Notarization?? That's not a good policy. I just went to get something notarized and was…read moreturned away, because I needed an appointment. I will use other locations going forward, and that's $5 that was turned away.

The professionalism and the kindness of the staff is amazing. Very patient assisting the…read morecustomers' with their request. I needed documents copied from my smart phone and they walked me through the process and made sure the documents I needed photo copied were the correct ones as one document that needed to be copied was mixed with other documents I did not need to copy. All this was accompanied with grace and a friendly smile. I salute this facility.

Perfect location, clean and organized store. Just confusing here. I went to mail - USPostal Service…read moremy grandson a children's book. It was in an envelope already addressed. I was told they only have 2 ways to use the USPS - label or stamp and the envelope with the book would work for either. Seriously? A mail-specializing store couldn't help me get a book mailed...sad.

They are conveniently located in the Kroger center to the left side in the corner near the back…read more The service is quick and friendly. I walked in earlier than my scheduled appointment but since there was no line, they took me right away. I was in and out without 5 minutes. If you need to get a quick turn around then the Postal Annex is open for business.