Needed to return an apple iPhone. All it needed was a prepaid return label.And island ship and pack…read morecouldn't find enough excuses as to why they couldn't do it. The best excuseWas it might compromise their computer. It definitely does not shed a good light on fedex.

I called up looking for some packing and shipping services, and Sheila was very helpful in getting…read moreme what I needed. Very friendly and very knowledgeable!

This UPS store has the nicest bunch of people working there. Always helpful and eager to help…read moretake care of you and get you on your way. Highly recommend.

What customer service!! Three weeks ago, while on vacation, I sent a package to a young friend…read morewhile he was at camp. He did not receive the package. I went to the UPS store and asked them to track it. John was so helpful and we discovered that I had put the wrong address on the package. He had the package sent back to his store. Today, he called to tell me that the package had been returned and he sent it off to my young friend in Las Vegas....better late than never. I can not thank John and his staff enough for their help fixing MY mistake.

Every time I go here I kick myself for not driving to the Buckwalter or other location where there…read moreis WAY better service. A younger, thin man, who has been there a while, is the most rude service person I have ever encountered. I have no idea how the owner doesn't see how he treats people. Today I had two soft packages to return to clothing stores. These were not inexpensive clothes either. He watched me tape the packages up and then when I got to the counter, he said "taping those packages was a waste of time and tape, I need to open them" and then proceeds to pull out an knife and slice right through each package down the center so aggressively! I said "WOAH, excuse me, but those are clothes in there!" And he said "Yeah whatever." I could NOT believe this happened. I finally called the owner and complained about him. This is so over the line and unacceptable. I will never go back and if you do go, don't go in his line!!!

They weren't the easiest to find, but they were very easy to work with. I've used them twice very…read morerecently while this is my first review. I'd seen the negative reviews regarding the staff, but didn't experience anything negative. While SC has relaxed their COVID rules, the UPS store during the first visit was limiting people into the store and strictly adhering to the mask rules and distancing. The second time after masks weren't required, most of the staff were still wearing masks along with most of the patrons. My drop off was very easy. They took me quickly, reviewed the information and even though the return I had was at the weight limit, there were no issues. They handed me a receipt and tracking information. The employees I worked with were very friendly and helpful----- as well as efficient.

Delightful and helpful staff. Very professional, accommodating, & easyto work with. Highly…read morerecommend!!

Great customer service! The employees are knowledgeable, friendly, and seek to help you in any way.read more

I've used this place a few times and never had a bad experience. The staff is polite and quick.read more

A truly wonderful, professional experience with these good folks!!!…read moreI will be happy to do business with them anytime, Highly recommended!

The BEST staff and service. I've lived all over the US and have never encountered a more…read moreservice-oriented, caring and professional staff than the team that works at this UPS Store location. They are the embodiment of true customer service that you just don't experience elsewhere these days. A special shout out to Rachel who is always friendly and goes the extra mile to recognize you, offer advice and always with a genuine smile. The whole team here has made our experience moving to a new place much less stressful knowing they care about our needs. Great team!

The staff is not helping at all, they will never check and attempt to help just keep saying the…read moresame thing, no manager available. DO NOT USE THIS STORE IT WILL RUIN YOUR DAY! SWEAR

7-29-24 Monday Morning…read more Came here like everyone else on this line to do an Amazon return. I had my QR code that they scanned and the item was in its inner carton that it was received in. Once it is your turn it takes about the 30 seconds the entire transaction. Nothing out of the ordinary or above and beyond for this visit. At least I am getting around finding out where these places are in my new neighborhood. There was no payment to be made as the return shipping is no cost. The quality of the item was not what was advertised so it went back. If everything was as presented Amazon would get less returns and UPS would only be delivering not taking unnecessary returns.

I came in to make a return and unfortunately had a very disappointing experience. The manager (at…read morethe Okatie location on 9/26) gave me attitude right away and even told me that the UPS driver would "laugh in their faces" if I tried to send my return back in a clear plastic bag. This "manager" on duty wasn't in uniform, which made it confusing to even know who was in charge (she was wearing glasses with a teddy bear colorful T-shirt) and instead of helping, I was told to use the self-service station to repack my already packed return. I was also warned that if I did it incorrectly, I would "forfeit" my return entirely. I kindly explained I've returned many amazon packages in clear bags and per the Amazon return guidelines this is encouraged. As a customer, I expect to be treated respectfully and given clear guidance--especially when following return procedures. Instead, I felt dismissed and pressured. This experience left me very dissatisfied, and I hope the store improves both its professionalism and customer service going forward. A strong recommendation to look at the management at this store and correct immediately. She is unprofessional...went as far as to yell at me as I was walking out of the store.

William and his company packaged our clothes that we left in our B&B and sent them Fed ex last…read moreFriday and were delivered the following Sunday. All items enclosed and packed neatly. We really appreciate the service and the price was very far. Would highly recommend their service. Roger and Renzi

Excellent service. Kind workers. Problem solvers. Always happy to help. Been using for years. Love…read morenew owners.

A few weeks ago, I sent a package to a friend staying at a temporary residence in Florida…read more Unfortunately, the package never arrived, and we honestly did not realize it until she asked where it was! Apparently, UPS in Florida did not like the address, even though packages had been delivered there many times before. Somewhere along the line, the package ended up in limbo. Sierra at the front desk at The UPS Store on Lady's Island was absolutely lovely and helped me gather as much information as she could. She truly cared and did everything possible on her end. Then John Horton stepped in. John personally called me and immediately went into mission mode to help locate the package. My friend had already moved and had a wedding to attend, and the package contained her outfit and other important items she needed before leaving. Thanks to John's persistence, kindness, and determination, we were finally able to track the package down and have it delivered to a UPS hub in Florida, where my friend was able to retrieve everything in time for the wedding. I cannot thank John Horton and the staff at The UPS Store on Lady's Island enough for everything they did. This went far beyond anything I would have expected from a UPS Store. Their customer service, compassion, and follow through were exceptional. Thank you so much. Julie

Great UPS Store. I use them for printing, to notarize a document and shipping. Always nice,…read moreefficient and reliable.

FedEx has made it difficult for working people like me to ship from a remote location. My company…read morehas an account and in the past I would write the account number on the multi-page shipping label which FedEx turns into a printed label with a bar/QR code. Now they don't work with paper. I can't print my own label. Label printing is only done by my company HQ. Locally there are many shipping stores and drop off locations, but none who will print my label for me. Fortunately this location situated adjacent to the Hilton Head Airport will provide shipping material and print the label. It took me less than 5 minutes to get everything done.

How has FedEx not shut this location down? Terrible reviews. It's got dismal hours. And when you…read moreshow up there's usually a sticky note on the door with some lame excuse for not being open during published business hours.