Needed to return an apple iPhone. All it needed was a prepaid return label.And island ship and pack…read morecouldn't find enough excuses as to why they couldn't do it. The best excuseWas it might compromise their computer. It definitely does not shed a good light on fedex.

I called up looking for some packing and shipping services, and Sheila was very helpful in getting…read moreme what I needed. Very friendly and very knowledgeable!

Appt for a Notarization?? That's not a good policy. I just went to get something notarized and was…read moreturned away, because I needed an appointment. I will use other locations going forward, and that's $5 that was turned away.

Very helpful staff...easy in, easy out...counter service was knowledgeable and very efficient...read more

Delightful and helpful staff. Very professional, accommodating, & easyto work with. Highly…read morerecommend!!

Great customer service! The employees are knowledgeable, friendly, and seek to help you in any way.read more

I've used this place a few times and never had a bad experience. The staff is polite and quick.read more

A truly wonderful, professional experience with these good folks!!!…read moreI will be happy to do business with them anytime, Highly recommended!

William and his company packaged our clothes that we left in our B&B and sent them Fed ex last…read moreFriday and were delivered the following Sunday. All items enclosed and packed neatly. We really appreciate the service and the price was very far. Would highly recommend their service. Roger and Renzi

Excellent service. Kind workers. Problem solvers. Always happy to help. Been using for years. Love…read morenew owners.

The BEST staff and service. I've lived all over the US and have never encountered a more…read moreservice-oriented, caring and professional staff than the team that works at this UPS Store location. They are the embodiment of true customer service that you just don't experience elsewhere these days. A special shout out to Rachel who is always friendly and goes the extra mile to recognize you, offer advice and always with a genuine smile. The whole team here has made our experience moving to a new place much less stressful knowing they care about our needs. Great team!

The staff is not helping at all, they will never check and attempt to help just keep saying the…read moresame thing, no manager available. DO NOT USE THIS STORE IT WILL RUIN YOUR DAY! SWEAR

We love the kind folks at this UPS store. We trust them to package and ship our valuable artworks…read morefor our gallery. They care about service and have a great attitude. The best! Susan

I had a very disappointing experience at this UPS Store today. I came in to return a product that…read morewas extremely heavy. As I struggled to get it into the store, I was visibly huffing and puffing, and another customer was kind enough to open the door for me. I am intelligent, educated and well dressed woman. I assume was not the right complexion. Once inside, I stood in line feeling like I might pass out because the item was so heavy. There were two male attendants at the counter, and neither one offered any assistance, suggested a place where I could set the package down, or acknowledged that I was clearly struggling. For identification purposes, I want to mention, one was a silver haired man, the other was a male with black hair, piercing and tattoos, Instead, they both looked at me and offered no help until it was finally my turn. When I reached the counter, one employee looked past me and asked whether I was next, even though I had been standing there waiting. The other employee, whose line I was in, never properly acknowledged me and seemed to continue a conversation instead of helping me in a timely manner. I left feeling ignored, disrespected, and undervalued as a customer. No customer should be treated this way, especially when they are visibly struggling with a heavy item. Whether it was poor customer service, age bias, or some other form of prejudice, the experience was unacceptable. I would not recommend this location. Customers deserve basic courtesy, respect, and assistance.

Every time I go here I kick myself for not driving to the Buckwalter or other location where there…read moreis WAY better service. A younger, thin man, who has been there a while, is the most rude service person I have ever encountered. I have no idea how the owner doesn't see how he treats people. Today I had two soft packages to return to clothing stores. These were not inexpensive clothes either. He watched me tape the packages up and then when I got to the counter, he said "taping those packages was a waste of time and tape, I need to open them" and then proceeds to pull out an knife and slice right through each package down the center so aggressively! I said "WOAH, excuse me, but those are clothes in there!" And he said "Yeah whatever." I could NOT believe this happened. I finally called the owner and complained about him. This is so over the line and unacceptable. I will never go back and if you do go, don't go in his line!!!

They weren't the easiest to find, but they were very easy to work with. I've used them twice very…read morerecently while this is my first review. I'd seen the negative reviews regarding the staff, but didn't experience anything negative. While SC has relaxed their COVID rules, the UPS store during the first visit was limiting people into the store and strictly adhering to the mask rules and distancing. The second time after masks weren't required, most of the staff were still wearing masks along with most of the patrons. My drop off was very easy. They took me quickly, reviewed the information and even though the return I had was at the weight limit, there were no issues. They handed me a receipt and tracking information. The employees I worked with were very friendly and helpful----- as well as efficient.

Taylor is amazing! I signed up for a mailbox after having issues with the postal service. I was…read moretaken care of quickly and efficiently even though they were busy. Friendly too, Thank You Taylor!

We hesitate to write this review because Jonathan, the owner, is a nice fellow. We have shipped…read moremore than 100 car parts through this store without incident, including numerous transmissions. We have left positive reviews for this UPS Store in the past. But..... On Friday, January 26, 2024, we brought two expensive MG overdrive transmissions for this UPS Store to pack. Both transmissions were shipped via UPS to Wisconsin and South Carolina, respectively. Both transmissions were damaged. We filed a claim with our insurer, who denied the claim on the basis that the transmissions were not adequately packed. This time around, this UPS Store packed at least one of these transmissions, which weigh 105 pounds, in a box with a gross load limit of 65 pounds (!) with inadequate packing material inside. There are several new people at this store; perhaps this is the explanation for the poor job they did. We left the paperwork (which included photos of the obliterated package, our receipt for the packages from this UPS Store, and the letter from our insurer denying our claim) with the UPS Store for Jonathan four days ago and asked him to call us. Their liability for this damage is clear as a matter of law - we have checked with our lawyers. Jonathan has not called us to discuss this matter as we requested. We read the complaints about his store on social media, and saw that he was very responsive to those complaints - hence, this review. There is a window to take care of this matter outside of court in Wisconsin and South Carolina, but that window is rapidly closing. Jonathan, we hope you read this review and contact us ASAP. We will gladly remove this review should you resolve this matter properly. UPDATE: Jonathan B. Boothe, the owner, has not contacted us despite our many attempts to communicate with him. We have turned this matter over to our lawyer to sue the store and its owners. Very sad to have such an unresponsive and uncaring proprietor. We are extremely disappointed in Jonathan and will not be using any of his UPS Stores in Savannah. We've attached photos of the transmission as it arrived so that the world can see what a piss poor job this store - which actually advertises its ability to handle packages like this - did packing this transmission. Absolutely pathetic. Buyer beware.

Is it really that hard to be nice in the morning? Disappointing service but what I ordered was…read moregreat. Improve service please

I'm disappointed in the management of this store. I have witnessed the manager's behavior a number…read moreof times and feel I need to finally say something. The manager publicly berates and talks down to his employees in front of customers. He creates a hostile environment for everyone who is in the store. I will drive 20 minutes off island rather than support this store any longer.