Excellent service, very efficient. And the store dog made our day! We drove out of our way to this…read moreshipping location to see her based on Yelp reviews.

One of the nicest, most thorough mailing places I've gone to. Been going for years, and we love…read morethe people there too! HIGHLY recommend!

Five star service! The staff member opened few minutes early just because he saw me standing in…read morefront of the store. Very much appreciated that. And he was very friendly and efficient! Best service ever. Thank you!

Awful. Simple request to deliver a Visa document to Chicago and 1 day later the parcel arrives at…read moremy home in the Twin Cities. The label on the package clearly shows the "To" and "From" are mixed up. I called UPS on 7th Street, spoke with manager and was promptly told I needed to drive downtown again to show him the receipt and package to prove it was done incorrectly. I make the offer to send him a photo of the parcel with the receipt and he says he needs to see it. What?!? He says he's in the middle of a transaction and to call back. Won't waste time with him but instead block it at my bank and mail using someone other than that location. Good riddance!

Was quoted a $13 shipment by Speedee's website. Had the package dropped off here, charge went up to…read more$40! It's cheaper to have speedee pickup from my house than ship from a collection point. Called this location and the guy that answered the phone was pretty rude and generally doesn't want to talk to customers. Never using mailbox express again.

Don't take anything here to ship. We had an international DHL return shipment prepared and dropped…read moreit off. They removed the customs invoice and then returned it to us because it didn't have an invoice. That invoice was in a clear plastic pouch. The return shipping label was clearly placed on the package. He just had to scan the label and put it on the truck. I don't know why he opened the customs invoice and removed it. It was clearly labeled. Now we have to contact the company and ask for another customs invoice and shipping label. More work for us when it wasn't necessary. I will never visit here again for anything.

This is my go-to place for packaging and shipping. Always friendly, helpful and fast. Easy parking…read morein back!

Drew greeted me as I entered the store, helpful, knowledgeable about systems, friendly smile, good…read moreguy. Quick service and quality customer interaction. Very much appreciated.

Got Amazon returns? Easy peasy at the UPS Lexington Store…read more I have yet to get with the times and understand how the returns work without asking staff every single time. They are always friendly and patient. As nice as everyone is, it appears to have a lot of staff turn over since I'm always seeing new faces I haven't used them for shipping or printing needs so I can't speak on value or expectations of services other than Amazon returns.

I was helped by CR--employee 323378. He did a great job of helping me ship a framed art print. And…read morethe price to pack it and do it the right way was much more reasonable than I thought it would be. I would highly recommend this UPS store for the fantastic service! Thanks!

Terrible experience, and not the first time. I had a Happy Return to make on behalf of someone…read moreelse, and I am familiar with the standard process. I had a question about how he had verified the items, because he didn't follow the usual steps. The staffer first blatantly lied to me, saying he'd looked at the items; then he refused to scan barcodes (a routine part of the process); and then he insulted me. Lastly, when I asked for my items back so I could go somewhere else to make the return, he assured me he'd given me everything, but he hadn't. (Another staffer finally stepped in to help find the missing item.) I have worked retail and healthcare, and I treat workers with respect. This staffer should not be in a public-facing role. I will not be going back to this store.

Brought a package for a client that needed to get to New Orleans before the 29th Dec... Brought in…read moreon the 23rd - paid for 3 day shipping that they guaranteed to get it there on Saturday for $61!!!! I paid, for a client. Turns out they already knew it wouldn't arrive - came on Monday, which was too late. They flew out for their meeting without the materials they needed. Frustrating. I will never use this location again - they are not truthful. Many other locations that are fully up front on what they can and can't do.... beware everyone!!!

This is on the second floor of the Hilton. If you're quick you can get away with the $3 cost for…read moreparking underneath (fewer than 30 minutes). The staff are friendly and professional and depending on whether you are hitting them at a rush hour (you can never know, especially if the hotel is hosting an event) you can be in and out pretty quickly.

Deserves Zero stars!!!! Paid for 3-day Select. Told up front the suit pants was coming from NY…read moreand may take 4 business days. It didn't come. On day 8, I called the store. After 1.5 hours and a lot of hold time. I was given the tracking number. The package was going to be delivered on day 13. Two days later UPS shows the delivery date delayed 2 more days and will come to our house 4 hours after the Black Tie wedding has been preformed. No one has seen the suit pants since day 7. UPS just keeps backing up the delivery date. The store finally called UPS. The suit pants were not sent 3 day select, but 10 day ground because the shipper gets to chose what they will pay for no matter what you paid for. The pants went from NY to Philly to IL and then past IA & MN to Wichita KS, but it is supposed to come back to MN in the next 10 days. Either on the night after the wedding is performed or sometime later. Neither UPS nor the store cared. The store could not find these pants in any other store in the US. UPS refused to find the pants and expedite their delivery or honor their 3-Day Select option. UPS Facebook is full of examples of 12- 20 cities/stops before a package is delivered. Very sad!!