Did the job, but super expensive ($640) for less than 45 minutes work to junk some stuff.read more

Junk King way over charges for work they claim they can't be bid ahead of time. A terrible business…read moremodel. I was blatantly lied to about the estimate process for removal of a hot tub. I booked a hot tub removal online and was confused when the pricing was not up front as promised. I called the phone number given and reached a call center in California that stated the estimate could only be given in person due to the pricing being calculated by volume. The crew of 2 showed up 3 days later (a day later than promised). They stated that they have a firm $650 if removing the hot tub in one piece and $750 for demolition and removal. By that time, as expected, they have you pretty desperate to get the project done. They needed to wait for 2 other trucks and 3 other guys to show up before they could load the hot tub. I felt bad for the crew who have to take the brunt of the disappointment in the company and told them so. I also tipped the crew well as they worked hard and did a good job. The communication concerning timing from the local team was good.

We hired College HUNKS for a labor-only move and trusted them to professionally load our…read morebelongings. That trust was clearly misplaced. Before loading began, the crew was provided with more than 20 moving straps and over 30 moving blankets. They were also given clear instructions not to load our carbon fiber bicycles into the truck because those bikes were intended to be transported separately in a trailer. The crew ignored those instructions. When we arrived at our destination and opened the truck, it looked like a disaster scene. One bicycle handlebar had been driven into a television box, puncturing it. One bike's carbon fiber frame was cracked across the top tube. Another had all the protective coating on the front fork scrapped down to bare metal. Our dining room table arrived with a massive gouge in the edge. Bed head and foot boards are rubbed and scratched so they all need to be refinished. Multiple items showed signs of being poorly secured and improperly loaded. Nothing was protected by the 30 moving blankets or 20 ratchet straps!! What makes the situation even more frustrating is that there was no shortage of proper equipment. We purchased and provided 20 ratchet straps and 30 moving blankets specifically to protect our belongings. Several times throughout the move I reminded them of the straps and the moving blankets. One employee said to me "we haven't had to use the straps yet," but they were still in boxes. I was sure they would use straps on the furniture! Yet the crew chose not to use appropriate securing methods. Instead of using one of the many supplied ratchet straps, they secured a bed frame headboard to the side of the truck using an elastic lacrosse rebound training tool. After documenting the damage with photos and video, we contacted the company expecting them to stand behind the work performed by their employees. Instead, management acknowledged that blankets and straps had been available but denied responsibility, citing the fact that the service was classified as "labor only" and referencing a liability waiver. Apparently, according to College HUNKS, "labor only" means their employees can ignore explicit instructions, disregard readily available moving equipment, use improvised tie-down methods, damage customer property, and then the company assumes no responsibility for the outcome. We hired professionals because we expected professional loading practices. What we received was damaged property, a cracked bicycle frame, ruined furniture, and a company more interested in finding contractual excuses than taking accountability for the actions of its crew. I would strongly recommend that anyone considering this company think very carefully before trusting them with valuable possessions.

If we could choose zero stars, we would. Please DON'T hire this company! If you have any problem…read moreyou will NOT be able to speak to a manager or have any recourse. The movers were polite but super untrained. They did not complete the move (left items on the truck that my brother had to move back to the move location by himself); they overcharged our card by $140 with no explanation; they were missing in action for 15 minutes (at a cost to us of $50); they lifted an antique buffet with the doors toward the ground, forcing the drawer to roll out and damage the doors. We paid them in good faith, being told a manager would call us ASAP, but they are impossible to reach and will not discuss. Run away and find another moving company, please!

I felt comfortable around our hunks. the were kind and friendly. Move went smooth with no damage.read more

J'mere and Jesse were amazing help during my move. They were right on time, very professional and…read morepersonable during what I was anticipating to be a stressful day. They made it look easy and all my furniture arrived safe. Thank you guys again for all your hard work.

Worked with them to help my son move the heavier items in his apartment from one floor to another…read more They were very responsive and reasonably priced.

I talked with Brandon from Jacobson about a project I needed done. He was quick to reply (within…read moreminutes) friendly and offered a more than fair price. He was also able to schedule me just a few days out. I highly recommend working with Jacobson and I'll definitely be contacting them again in the future!

Have cancelled service over a month ago and they still have not picked up the bins. Multiple emails…read moreand phone calls and they still claim they are not there and are being picked up by "a separate truck". So either employees are lying to one another or the company is lying to me. both are unacceptable.

Friendly, polite, and responsive. As a property manager for a number of properties in and around…read moreMinneapolis, I just couldn't be happier with these guys. The extra efforts are there, and I appreciate it so much. Erin and Lindsey are so easy to work with!

Excellent demo job by Davis, very thorough, arrived on time, got the job done with no complaints,…read moreand overall a great guy to work with! Highly recommended and would use him again! Thanks for everything Davis, if I have more stuff to demo, you'll be the man for the job!

Davis and his staff are real professionals. They where on time and very professional I used…read moremultiple times and refer them too my family and friends . They have great service and always reliable.

Great crew: Jonah, Mia, & Abraham. They really worked hard and miraculously got our couch up the…read morestairs to 2nd floor. It wouldn't fit in th 1970s era elevator. You couldn't have more conscientious workers Thanks again!

My wife and I used this service last year when we purchased our house. We were sent 3 of the…read morelaziest people I have ever seen, they could not cube out a van to save their lives. My brother-on-law moved 3 trailers full of stuff, going back and forth from Hugo to Blaine before they even got to my house the first time, we all left at the same time. I think they were intentionally slow so they could charge us 4x's the amount quoted to me for an entire day (which is only 4 hours for them). They also broke multiple items, even with their "insurance" I was not reimbursed for anything. I also had to have them correct the contract 5 times before they actually got it correct. This company is horrible, if I could give them negative stars I would. This company is so crooked they are a circle! Response: your crew did not take an unpaid lunch break, it was included in the time they added to my bill at the end. They also very much pressure me to tip them because, as they put it, "This company does not pay us very well." Not only was I quoted roughly $1500, and it ended up costing me almost $5K for the service, I ended up tipping them because they know where I live and I didn't want anything to happen to my wife, and your crew took more breaks than they actually worked. Regardless of what you say, your company is crooked, incompetent, and needs to be put out of business. My next report is to the BBB!

We had a move from downtown to the suburbs and this crew was fantastic from start to finish. They…read morewere so respectful, helpful, and more affordable than the competitors we reached out to. They kept us informed of their arrival time and had mats to keep outside feet away from the floors during both the pickup and drop off. If we ever find ourselves moving again, Matt's would be my first call.

https://www.facebook.com/share/p/1AmZ4Y2f6J/…read more Only allowed 5000 spaces on here. Not enough to explain what a horrible experience this was. Long story short. The quote was wrong, the movers were slow and one was exceptionally unprofessional (by any standard) cost me over 3x my estimate and there was damaged property involved and issues with fixing the problems. Don't use them. A pick up truck and 2 guys from the nursing home could be faster. I was so disappointed. 11.5 hrs instead of 3 and a half. I extensively itemized all my property as instructed as well. Should have been no issues. I wont post pictures of the day because I dont think it's fair to show them not being efficient.