I went here to get a paper notarized. The store always has a line. It was the morning of 12/31 New Year's Eve so we were surprised when we arrived and they were closed. We returned at 10am to find a long line of people waiting for them to open. The staff were courteous and tried their best to keep the line moving upon opening. Jonathan was able to help get the document notarized and was truly helpful. I would recommend that the store gets more staff as it is very busy. read more

Just finished being helped by Kezie and another team member, both were super helpful, kind, and patient. I did the notary service with them and sent a fax. They were super kind . Keep the good vibes going, made my day much better with their kindness. Thank you both read more

I went to the UPS in Brickell because I needed a print job done for some W-Fi signs for our office. Ramon helped me and even edited some stuff for me free of charge. Ramon was helpful friendly and was done within minutes. Thanks again Ramon :) read more

I live on the block so I frequent this location a lot. Everyone is very friendly and helpful. Great experience and sometimes I require more complex services. read more

this is a great UPS store location. The people are always fast and willing to help. Sometimes the store can get busy, but the staff works really quickly, and they know what they're doing. I always walk away, knowing that I got the best rate for the service. I'm looking for. If I'm in the area, I prefer to go to th this store than any of the other ones around it. read more

I HAD TO FILE A POLICE REPORT FOR THEFT AND FRAUD MADE AT THIS LOCATION. I have a P.O. box at this UPS location where I send all my packages. I recently ordered $200 pair of shoes and had them shipped to my PO Box. I received notification from FEDEX that my package had been delivered. I went to go pick them up but was told that my box was "missing'. A day goes by and still no call from the manager. I called them back and the manager Maria answered telling me she watched the cameras and noticed that she herself "handed the SHOE box back to the UPS driver by mistake when he came to pick up packages" she also mentioned she knew "exactly what box it was". I NEVER MENTIONED WHAT WAS INSIDE THE BOX BUT SHE KNEW THEY WERE SHOES. She said she would have them brought back to the location. On this same day, a FRADUALANT purchase was made on my debit card for a $500 shirt. The purchaser used my PO Box as the shipping address. One day passes by and my box has been "found" I went to go pick it up and it was an EMPTY SHOEBOX WITH NOTHING INSIDE BUT THE SHOELACES. When we confronted Maria, she only took the defensive and in no way tried to offer us ANY KIND OF HELP to get to the bottom of what happened. If you are the owner of this establishment, I need to speak with you right away. read more

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Always a pleasure. Always a smile. And the hours are past post office hours so it is very comfortable for me to ship my packages out

i' highly do not recommend this place for safe packing or shipping . i ship my t.v 60'samsung new condition with the help[ of the staff in the store and it arrived broken in the corner . nobody wants to take responsibilty of the damage and im getting the run around for months. : ( not good at all!! read more

Get ready for them to charge you to print you an Amazon return label when Amazon clearly states in their policy that this service is free of charge. This store will charge you a dollar which might be insignificant but think about all the returns they receive and they still a dollar from each person. read more

I always have great and friendly service at this location. I come here when I have Amazon returns, and it's easy and simple. I wouldn't hesitate to come here for any other UPS needs. Street parking is slim, and I think there are garages in the distance. If you have T mobile and cannot pull up your account for the package slip, just connect to the Dunkin' Donuts guest WiFi :P This location is walking distance to many other places, so it's great to add to your errand list. read more

'Tis the season for shipping and I must say I've always had great experiences at this UPS Store. It's located off of busy SW 8th Street and the parking lot is a long skinny pain, but I've always been able to find a spot. Whether I'm picking up a package that was unable to be left at my door, or boxing up something myself to ship away, the folks here are always very helpful. They move quickly and have even offered to help me carry things to my car if needed. Besides that, I was happy to find out they copy keys which is convenient. They're moving to a new location very very soon so the shop is in a bit of disarray now, but I look forward to visiting the same staff at their new outpost. read more

We came here for notary services and they got us in and out! Easy, quick, and professional! I had to go back because I realized everything had to be in black ink on my forms and they notarized it again without charging me due to the instructions on the form. Appreciated the service! read more

Never had a problem with staff or their service during my dozen or so visits. It's the customers who are aggressive and offensive. Hard to stay polite and keep to myself with so many entitled individuals. read more

This was by far one of the best UPS I've been too in a while. I was very happy to have been helped with a very complicated shipment to Europe. Sandra and Maria were both proficient in their job and helped get me all the supplies and shipment information I needed. This is definitely a placed you want to ship out of. I recommend this location to anyone that needs to have the best service. read more

**BEWARE!!** YOUR MAIL IS NOT SAFE HERE!! Had certified mail sent here with valuable documents, received signature and proof that the store signed for them and they claim they didn't receive it and do not have it! Upon showing them that I have all proof of signatures, they blew me off and said "we will get back to you-" that was nearly a month ago! Worse yet, I have made several attempts to contact the owner by phone and email and he COMPLETELY disregards me as if he lost junk mail! Does not return my calls nor emails! This store should be shut down! read more

DO NOT USE THIS UPS!! You CANNOT forward address from this location with USPS. Their solution - CHARGE you to forward your mail to you. I had already paid ahead for the year and had to move after a few months. I lost that money, fine but charge me to just write on the mail a forwarding address?!! Also, there was mail I didn't receive that was postage stamped prior to my closing the box. Never knew why I wasn't getting some mail and then my friend showed me a pic returned to her from this UPS after I closed my account. So how did mail just go missing for 2 months?! ALSO, I was required to have them put physical copies of my ID in the file to open. I felt very comfortable about that. The lady said it was not a big deal and no one would have access to it. Well shortly after I opened my account (within 1 month), I had someone attempt to open a bank account in my name. I am extremely careful about securing my ID but after reading other reviews on this business, I don't think it's a coincidence. DO NOT DO BUSINESS HERE, IT'S NOT SAFE. read more

I came to this UPS store looking for a notary service after going to two chase banks that didn't have anyone to do a notary. This store had someone that can, it was quick, easy, and I was able to get stamps and a letter and get my stuff out in the mail quick. I recommend them for all of the above! Great service! read more

Ramon is super helpful and efficient. The guy keeps the store running. I kid you not, this is my second time here, I won't go to another store. The young lady was super nice today. They are polite and courteous. Also, they are filling the Covid protocols. Everyone was wearing masks and only a few people are allowed in the store at a time. Everyone was social distancing. I never thought I would review a UPS Store, but here we are. It's nice to have a good experience during these trying times. read more

Used this store to notarize a document, they could not get it right. They then sent the documents and they didn't fill out the forms properly. Then I emailed them to send me the receipt and didn't get a reply back. Had to call them repeatedly. Very poor experience. read more

Mar, the store manager, and the whole team were extremely helpful! I had over 25 fragile packages shipping to both LA and NYC and they were consistently in contact with me for estimates and throughout the entire process. That same week I sent out an overnight envelope THROUGH FEDEX (my mistake) to New Orleans and they LOST the package. Mar and the team were able to successfully help me ship over 25 fragile packages (no damage) across the country with no issues. I'm never shipping with anyone else as long as I can. They have the best service and are very professional. I'm very satisfied. read more

When I need to ship something I usually use FedEx because they provide free boxes and you can print out your label online. Recently, however, I needed to ship framed art to a friend. I wanted to go to a place that would do the packing for me to mimize the risk of breakage. This location provided efficient, prompt and professional service. All I had to do was drop off the picture, sign my credit card slip and they did the rest. I appreciated that the staff person explained to me the reason why he was using a particular box size (all the boxes are on display for you to see) and how he was going to pack it to ensure its arrival. He made everything so easy for me and also explained the most cost-effective options for me (fast delivery was not a priority). Located in the same plaza as CVS and McDonald's on Eighth Street the location is convenient for anybody living in the downtown/brickell area. read more

Thi is probably the worst location in town of UPS. Be aware that parking is really hard around this location even paying. Staff is nice but is no organization or action plan for the amount of people they received every day. I'll recommend to have this as your option number 5 of 6 if you need to drive more, do it! read more

I arrived Saturday 3pm, their closing time. Maria, one of the attendants had already closed the door, yet when she realized my disappointment she immediately opened and let me in. I needed to drop this package today, one more day could have been problematic for me. That was sooo nice. But she didn't stop there, she kindly helped me to get the package in, at the counter gave me helpful information for future shipments and a brief explanation of the usual scheduled pick up time and the printing of customers labels through email, sweet sweet lady, all smiles and helpfulness. Daniel was there taking care of other clients and still took time to acknowledge my presence and congratulate me on the fact that I had gotten in at the last minute. You guys make UPS look good. Thank you for being so caring, I owe you Starbucks or some sweet treat. Hugs. read more

Awesome service. Very helpful and friendly staff. Parking is very bad in this strip mall.

I called this store and spoke with Yolanda. I told her I had a heavy package and asked her where I could park as parking in Brickell is difficult. She told me to park in the side alley and come in the back door. I followed her instructions. I knocked at the back door which was unlocked, opened it, called for anyone to let them know I was there, heard nothing, so I carried my package in as instructed. Immediately, Mar, another worker, started yelling rudely at me in front of all the other customers, telling me how I should not have come in that way. When I told her that is what I was told to do, she just would not let it go and continued rudely telling me off and arguing with me in front of all the other customers. This went on and on for 15 minutes. I have never been so obnoxiously treated in my life. Mara should be fired. When I asked for the owners' contact information, she refused to give it to me. I would recommend to everyone to never go to a store that treats customers like this. Go to a different UPS store. Horrible! read more

The closest post-office was closed and I needed to ship something so after a quick search on Yelp I headed to the UPS store. The employees were courteous and professional. I was able to send my package through USPS express mail. The best part was that there was no line, it was easy and free to park, and I was able to get in and out quickly. read more

Unacceptable customer service by Ashley whose attitude reeked before it was my turn in line. UPS, please screen your potential hires to find personalities best suited for customer interaction read more

Awful customer service. Haven't helped me in over a month of trying to talk to them. In order for ups corporate to investigate a claim they need the store to open an investigation. After calling them three times they have not opened the claim and I have yet to receive any sort of assistance. The most recent time I called I was left on hold for half an hour. read more

This is probably one of the best UPS stores I have been to in the country. I utilize their mailbox service and it's great. The employees are helpful and efficient. Highly recommended for all needs. read more

Definitely a positive experience. I haven't had a negative experience here and I have been coming for a long time.  I have a PO Box with them and highly recommend their services. They know me by name, and always welcome me when I come in. read more

This is my favorite UPS store, the people are so friendly they treat you like family. You can really feel the Love!

Great service but parking at new location can be confusing. Enter parking garage on SW 9th St, then walk to back of garage and take elevator or stairs. You will come out next to UPS on SW1st Ave and 10th St. read more

Congratulations for the new location!!! Your new place looks awesome!!! Keep up the good work read more

The UPS Store - Popsockets, cool!!! - Shipping Centers Near Me - Miami, Florida

One star because I can't leave less. On Monday 5/21 I brought my daughter's IDs and credit cards to send overnight to Hawaii. I explained the urgency and even told them that she would be changing hotels. The guy told me she would receive it on Wednesday. I remember asking why overnight wasn't Tuesday. He just answered because it's Wednesday. I figured it was too late and Wednesday would be fine. When she didn't receive it on Wednesday, she checked the tracking number and it was the following Wednesday 5/30. I called the store to let them know. The girl I spoke to told me that her co worker had not made a mistake that it was because of the volcanos in Hawaii and there was nothing they could do. I also explained the urgency to her. She didn't care. On the following Monday, I decided to check the tracking number again and I saw "on time 05/30. I then called UPS to find out that it was never shipped overnight and there were no problems with the volcanos. The first guy made a mistake, those things happen but the girl I spoke to could have corrected the problem but she chose to LIE to me. After over 3 hours on the phone we finally got reimbursed but nothing was done for the aggravation and the wasted honeymoon days they had to wait for, cancel visits and travel to get the package. read more

Had experienced a very nice service from great staff, made it easy to get moving supplies.

I have used this store years ago, but even though I moved far away I knew that there was no better place to get my project done. Rafael did an amazing printing job for me. I was so impressed by the turn around time and the quality! He was also kind enough to keep me updated along the way! read more

Let me help you guys out. It's ungodly expensive for no good reason. I'm glad they were able to take advantage, next time, I'll use the Postal Service to avoid rip offs. When you're pressed for time, open your wallets and get ready to get ripped off! Lesson learned. I will say that the staff was extremely pleasant. They were the best part. This is purely about price. read more

worst service ever! I dropped off a package there. The package was lost and they didn't do anything to help me. If you can use another office besides this one, do it!!! read more

So I'm obsessed with online shopping which means I end up returning a bunch of stuff with disappointment. This is my go to location for returns. Regardless of how many packages I have I'm in and out of here within five minutes. They tape my boxes, apply my return labels and thank me for my service and I'm good to go. Easy breezy read more

Worst UPS in the area!! They charge double or triple compared to other UPS stores. The place is like a racket. I went there to ship a small monitor and they asked for $74 just for packaging!! I left, went to the UPS store in Shenandoah and they asked for $27 for the same service. It's a joke. Same thing with shipping charges. A few weeks earlier they tried to charge me $53 for a package and it cost $38 at another location. All UPS stores are run as franchises and this one is the greediest of all. I d recommend to shop around and stay away from this place. read more