The new location is fabulous albeit a little further from my house. The service as usual is…read moreexcellent.

I can't say enough great things about this UPS location! Maria and Jeff are incredibly helpful and…read morekind--this is hands down one of the best customer service experiences I've ever had. From now on, this will be the only place I go!

The ladies are fast, friendly and efficient! Usually there's no line the times I've gone which is…read moregreat. Just have your ID at hand because they will ask you for it plus your order confirmation number. Been a few times and have never had an issue. A lot of people don't know this store exists within the plaza.

They lost two usps packages show delivered and they say not arrived avoid mail hub miami poor…read moreservice no help to resolve!

Perfect location for my mailbox. Great service, good prices, and very reliable. Definitely…read morerecommend for anyone looking for any shipping services.

From the owner: Services Offered Shipping Services: FedEx & USPS for…read moreDomestic and international shiping. Packing Services: Custom packaging solutions for fragile, oversized, and valuable items. Mailbox Rentals: Secure and private mailboxes, concierge -level services, iPostal1. Additional Services: Fingerprinting, Notary Public, Passport Photo, and Permit Runner Services.

I come here often to drop off returns. The employees are super helpful and very kind. They go out…read moreof their way to help. Anytime the line is fast they always get back up and take care of it quickly. They actually have someone who does notarization as well.

Exceptional service every time. I am a regular customer at…read morethis UPS Store and the service is always outstanding. The staff is incredibly friendly, professional, and efficient. Every visit is smooth and stress-free, no matter what I need help with. You can truly tell they care about their customers and take pride in what they do. Highly recommended--congratulations to the entire team for such excellent service!

Sales staff is awful. They set up meetings they never keep. Time and time again they coordinate…read moreconferences and then forget to call. Not sure how they fill their spaces if they are this incompetent.

Office Edge knows how to do it well. It is hard to find such professional services in a polished…read moresetting and staff attentive to all the details needed to provide great service. Office Edge does this and more. I highly recommend the meeting rooms and videoconferencing services as they are flexible, responsive and amazing problem solvers.

Very disappointing service for a UPS branded store. They seemingly cannot process cards and only…read morepackages, as I sent two cards in September and December 2024 and they were returned to me as undeliverable in June 2025, despite being addressed identically to packages that were delivered consistently throughout the year. Fast forward to 2026 and packages go missing without explanation other than to blame the delivery service which provides a photo as evidence of their delivery to the store. Upon calling, the manager could not even let me finish a sentence about why I was calling and kept cutting me off with "send your student back" even though my student had already filled out the missing package form. It just seems really unfortunate that a University this large, successful, and costly would allow this low level of customer service to occur. I fear sending further packages now, as I have stopped sending cards/letters due to the previous issues. Their latest response to the photo I sent proving delivery was "that's not our store. contact UM." Nothing else. Not even capital letters. Terrible customer service.

I am a student and the package system to students is outrageous. Sometimes I wait over two days…read morepast delivery for my package to be ready for pickup. And the system moves so slow. Worst part is sometimes you receive a package that might be in the wrong name or not have the right box number and even if it is traceable to you, they won't send you an email and let you know. You have to go get it out of their package jail and pay for it. Such a scam. Also the hours online are wrong which is extremely inconvenient. Just went to pick up at package at 3:45 on Sunday when they supposedly close at 4 and everything was locked up. Worst ups store ever.

reading the bad feedbacks revues, i have to share mine i…read morehave been coming to this store for many years, to send or return stuff. for me jimmy and his team are the best. never a problem, yup at time you have to wait but again people come here cause the service is great. jean

I came to this UPS store to make an Amazon return; An item I'd purchased was packed very poorly by…read morethem and had shattered in transit. The process at this UPS location couldn't have been easier. They have a machine directly across from their main service counter that's specifically used for Amazon returns. You don't need to have your items boxed or labeled for shipping - you simply use this machine to scan the return code you were given by Amazon, toss the item into one of the clear plastic bags that are located under the screen, close it up and attach the label this machine prints out. Simple, fast, painless and if I hadn't gotten stuck behind someone who didn't know how to operate her smartphone and had multiple items to return, I'd have quite literally been in and out of this UPS store within a minute or two.

I made an appointment to have my fingerprints done. There was plenty of availability. I even showed…read moreup ten minutes early, and they immediately accommodated me. I appreciated the punctuality. It was quick and the person who did it was friendly.

I was just here for fingerprinting. The service was good, they were fast and for a good price.read more

I have been coming to this UPS store for over 20 years. Always courtesy, Extremely helpful &…read moreprofessional. I'm shocked at the low rating. It makes no sense. Great service & friendly staff.

Really not sure why they have bad reviews...I go a lot and the service is great. They're very…read morehelpful and give plenty of options.

Maria and her husband are top notch business owners. They…read moretreat you like you're family. it was Wonderful to do business with them today. They are very fair in their prices and parking is easy as it is right behind the back door. Great hidden gem of a mom and pop, Pak and Ship store.

I hired Pakmail Miami to pick-up, pack and ship to me, fully insured, my auction purchases which…read moreconsisted of multiple breakable items. Despite my request for a receipt I never received one. Almost half the items arrived broken and I IMMEDIATELY contacted Maria and Ricardo the owners, and was assured by them that UPS would be in touch with me. They never claimed at the time I contacted them that I had not requested full coverage. I regularly purchase items at auction and always purchase full coverage for my cost of the items. Many, many weeks went by without a word from UPS or Pakmail Miami and I contacted Maria and Ricardo again to inform that no one from UPS had contacted me (entirely on my own initiative I had sent a complete photographic record of the damages) They emailed me claiming FOR THE VERY FIRST TIME that I had only been covered by insurance for the minimum amount of $100, claiming falsely that I had wanted to save money on insurance and also that too much time had passed and UPS would not consider any claim. ***I NEVER RECEIVED ANY COMPENSATION THAT I WAS ENTITLED TO AS A RESULT OF WHAT I CONSIDER BLANTANT NEGLIGENCE ON THE PART OF PAKMAIL MIAMI. ***IT IS ALSO MY OPINION, if that isn't clear, THAT THE OWNERS OF PAKMAIL MIAMI ARE UNTRUSTWORTHY! ***All supporting emails are available for review.