I come here often to drop off returns. The employees are super helpful and very kind. They go out of their way to help. Anytime the line is fast they always get back up and take care of it quickly. They actually have someone who does notarization as well. read more

Exceptional service every time. I am a regular customer at this UPS Store and the service is always outstanding. The staff is incredibly friendly, professional, and efficient. Every visit is smooth and stress-free, no matter what I need help with. You can truly tell they care about their customers and take pride in what they do. Highly recommended--congratulations to the entire team for such excellent service! read more

Here's my little love letter to the UPS store on Ponce. You are fabulous! Gone are the days where I order things online and neglect to return them in time to avoid going to the post office / ups / etc. This UPS store makes returning things a breeze. They're super friendly, it's rarely ever full and I'm always in and out in under 10 minutes. It's centrally located on Ponce, but far enough from the Mile that you can easily find metered parking when you go. For packing, shipping and returning this is most definitely my go-to spot. Service is great, too. I feel like any time I've had a seemingly annoying request, they are always quick to go above and beyond. read more

WORST EXPERIENCE I would never step foot in this store again. My husband was dropping off very expensive merchandise. There was a long line, and one of the employees mentioned that anyone with a prepaid label could leave their package on the table. My husband did as instructed. A couple of weeks later, we found out that the label was never scanned, and the package, worth almost $600, magically disappeared. When we called UPS at this location, we were told that without an actual receipt from the store, they couldn't help us!!!! My husband and I went to the store and called the police. My husband knew the time when he left the package, but the store claimed they couldn't find it on camera. Weeks later, I called the UPS store again, and one of the employees told me that they did see my husband leaving the package. He even described the type of package and recommended driving to the UPS warehouse to check the lost package department. So like multiple calls to the store and personal visit is not enough ??? Now we have to go to the warehouse??? Really ? What kind of customer service is it ? Finally I reported them to the BBB, they lied in their response, claiming my husband left the package himself (he was instructed to leave it) and that they couldn't find him on camera--another lie. Everything about this experience was wrong: zero customer service, zero responsibility. If you leave a package at this store without scanning it, be prepared for it to disappear, with no one held accountable. read more

Everyone who works at this UPS location is friendly and helpful. Achilles, Jason and Diego are kind and provide fast, friendly and great service especially in helping my teenage son and me to return items to Amazon.com including a box of two left feet shoes that l received recently. read more

Anthony and Ezequiel are both good people they went above and beyond to give me their undivided attention and support to solve my problems and get my services in order read more

I come here all the time for notary services and shipping. I've always had a good and positive experience. Things move smoothly and the clerks are professional and polite. read more

The best service !! They were incredibly Friendly, professional and efficient! They made our college move in weekend stress free! Sherri read more

i thought id come on here to write a review about an amazing employee and outstanding service I received today and immediately noticed that his customer service is acknowledge by a lot of people. I went to a UPS store by my house and there was NO parking. I called to ask for assistance because I utilize a wheelchair for mobility and didn't want to have to cross Biscayne blvd alone. I parked next to the store and waited for someone to answer. Shortly after, I was rejected help and told to go somewhere else. I put UPS on my waze and took a chance at this location. Unfortunately, parking isn't the best here either so I called to ask if I could be assisted and without hesitation Jason was outside in the back waiting for me to turn around to meet him. He grabbed my boxes and went ABOVE AND BEYOND to assist me with my other packages and shipping labels. His customer service was superior on all levels. I will 100% be back!! read more

I have frequented this UPS Store for a couple of years and always have solid experiences. It's near downtown Coral Gables but far enough up Ponce de Leon Blvd to make parking easier to come by via metered street parking. They're always quick to send packages, receive Amazon shipments, and help with anything else you may need, including notary services (they can serve as witnesses, if necessary). The store itself is small but it's never too full and people are in and out quickly. With COVID, there is a limit to the number of people inside, masks are required, and they also have markings on the floor for spacing out the line. read more

Jason helped me with the notary today. Fast efficient honest individual. I would recommend his notary to anyone. He was able to fit me in at the last minute. You can tell that they are hard-working individuals read more

This is a great UPS store ! Jason is fantastic and always there to help! I choose this store over others because of him. Customer service is fast and efficient! read more

There is no better ups store in all the lands. Music is always the bees knees! Jason & the team remember everyone's name, they are kind, they are considerate, it's a lovely experience to have a PO Box here, has been for me at least! It's like Cheers minus the booze. read more

I was waiting for my new card to come in the mail and it got delivered here instead since I wasn't home to sign for it. Luckily, I live close and came quickly to grab my package. The line wasn't long as at all. I was in and out in no time. I scored a parking spot right in the corner and hopped out in the rain. I had been daunting my trip here the two nights prior because I thought I would get stuck in some unbearably long line but my visit was quick. Also, it's a convenient stop. if you have to drop off a package after work hours, UPS ships to places other carriers don't which is reliable and good to have nearby. It's right in the center of the Gables making it accessible for those who work/live in the area. I do wish they had assigned parking but snagging a spot isn't terrible as long as you have a good eye. read more

Very helpful staff. There is never a long line, very convenient and quick service. Highly recommend if you need to get something shipped or notarized . read more

I recently switched to a different Internet Service Provider, and the company I'd been with until recently instructed me to take the modem I'd been using to any UPS Store, and the employees there would give me a receipt saying it'd been turned over to them and the UPS employees would box it up and return it to the internet vendor for free. This UPS store isn't open on Sundays and is only open until 7 through the week so the hours definitely aren't as good as the FedEx/Kinko locations that are open 24/7. I arrived here, was waited on right away, the guy took my internet modem out of the box, verified I'd brought along all accessories for it, scanned the bar code on the modem, printed a receipt for me and I was good to go within 5 minutes of first walking into this place. He did caution that they couldn't re-print a receipt showing that I'd dropped off my modem to them, so he strongly suggested I keep the one he gave me. Aside from the usual drop off and ship services, this UPS Store sells boxes, packing and shipping supplies, greeting cards and other related items. They also have a computer here for people to use who may not have access to one otherwise. I'm assuming it allows one to surf the internet, but it seems the main purpose was to allow people to print color or black and white copies of documents and files. read more

Quick and friendly service! The staff always goes above and beyond to help me mail out my packages. read more

This location is in the heart of coral gables, has great staff and there's never a line! The fact the store usually has at least 2 employees is the best because theres never a bottle neck and it makes running errands quick& hassle free. Hassle free amazon return drop off location. Of course, do keep in mind parking can be a challenge in the Gables, but that's normal.. read more

Jason was super helpful!!! The quality of service and hospitality is ultra stellar. Will be sending all my packages through there. Thanks guys!!! read more

A bit dumbfounded that I have not written a review yet. Jason and every single team member at this store is INCREDIBLE. They know your name, they never miss a beat, they play great music, they are kind, it's probably the nicest UPS store in the USA. Don't go anywhere else. Love this store! read more

Excellent & super fast service, even on a Saturday. Girl at register was so nice too!

This place is the best ups store in Miami. Jason and Anthony are super helpful. Always pleasant to go there. Although I normally use this location I went to coconut grove ups because I was near by but it was a wrong decision the staff was so rude and try to over charge for everything. I had to come back to this location. Thank you for all your great work. read more

These guys are always so helpful! They are quick & reliable for all my shipping needs!

Everytime I use this location for my shipping needs, I swear I always walk out the door saying I love this UPS store!!! Each and every employee goes above and beyond. Even when it's my responsibility to pack my own packages, they always want to help! I walked in today to ship a office chair but i couldn't pull apart the leg from the base and it wouldn't fit in the box I had so I was ready to buy a brand new bigger box to fit it all in. The staff member took the base to the back and managed to pull it apart and saved the expense of a new box! They deserve 6 stars read more

The team at the counter are extremely helpful, professional, friendly and polite. They are quick and I never have to wait long. Highly recommend this UPS store for shipping, printing, faxing read more

Jason the owner of this store is phenomenal at customer service. His employees are the same. I had a claim and he took care of all of it! Thanks read more

I've had a mailbox with UPS on Ponce for years, Jason and the team provide excellent service. I highly recommend this particular UPS store.

Very professional services, staff efficient and amable. We're specially greatest for Jason's help.

Outstanding UPS Store !! The Team is amazing, fast, efficient and highly productive guys !! Best UPS store in Miami by Far !!! Keep Up the Good Work ! Regards, AT read more

Won't do ups shipping drop off on Sunday. So stupid. Waste of time. Not even sure why they are open.

Great service at UPS Store 1653, above and beyond helpful. Timely and responsive two great qualities Jason has. All good trasnaction!!!

Jason and his team are a pleasure! They are so helpful and a nice reminder of how a community should be! Thank you for all you do for so many people! read more

After trying different mailing services I found these guys and they are by far the most helpful and professional staff around.

When there is only one person working here this place is S-L-O-W. VERY SLOW. like a glacier on prozac. This is the second time I came in to pick up two packages and Juan Gomez was working alone. It takes forever. Both times I was the next person in line and it was over an 20 min. Wait. Line went from 1 to 8 in these 20 minutes. I actually felt sorry for those I left behind. Agent couldn't figure out the Amazon app worked so ever had to wait. And if course there were two returns that had to be done one by one. ADVICE: if there is only one person working and already one person in store. STAY AWAY!!!!! read more

I love this UPS store. Jason always does a great job. I'm in and out quickly and he's always very professional. With the continuously evolving situation surrounding COVID-19, I can see how other folks leaving negative reviews are extremely sensitive about safety precautions but I can honestly say that everyone at this store does a great job at making me feel safe and confident with the handling of my packages. Thanks always guys! read more

Have never had much less than a great, quick experience at this store! Always friendly, fast, and prompt with service. Not sure what else you could ask for in a UPS store, keep up the good work! Will continue to bring my packages here and recommend to others. read more

I highly recommend this ups store for all your shipping and office needs. Achilles and Jason are always ready to help out and answer any questions. Excellent customer service and I look forward to a long business relationship with you guys! Thank you from Magic City Process Serving! read more

Always the best service! Weekdays or weekends don't matter the staff at this location is always ready and willing to assist with at great attitude. Thanks guys! read more

Update 2014: UPS delivered a package to my address by mistake. I took the package to this shop so that it could be returned to the sender. The clerk refused to accept it, saying, "We don't work for UPS. You have to give it to the driver." read more

Customer service in this location is horrible. The minute I said that I needed fingerprints done for my new job, the guy behind the counter rolled his eyes. I immediately asked him if there was a problem and he said no. That was only the beginning. Ricardo, I think his name was, got annoyed with anything I asked, getting pissed that I was interrupting him..."I was going to get to that if you would just let me finish," he said, followed by a second eye roll. In other words, lack of customer service. A good employee who knows how to deal with customers would just smile and politely answer the question, and any annoyance you might feel privately about the person shouldn't be evident in your facial expressions or your tone. Besides that, the service from other people varies. Some are good and the great thing about this UPS is that it has everything...notaries, fingerprinting, etc, which makes it really hard to find another one that has all those services. read more