Long line and only 2 people assisting. 1 computer rebooting and playing loud rap music with profanity. I like rap music but it's not ok for a UPS store on a Saturday at 9:15am. read more

The complaints about waiting are honestly ridiculous. This team is incredible. I go out of my way to come to this UPS store because of their professionalism and how attentive they are with every single customer. They're consistently helpful, patient, and kind. At the end of the day, they can't control a line of 20 people all returning piles of Amazon packages. A little perspective goes a long way people need to realize the world doesn't revolve around them. I've never had a bad experience here. Keep up the amazing work! read more

This is a local business for local clientele. I feel fortunate to have them nearby. Jimmy runs a great store and the rest of the staff are top notch! read more

I came in here to ship a package and the staff was super friendly and welcoming! I didnt have to wait at all and was helped so fast! read more

The UPS Store - Shipping Centers Near Me - Miami, Florida

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Terrible wait time. Not enough staff for the demand. Prepared to be there for hours. I waited 40 min in a line that didn't move today.

from the moment I walked into the store Kevin's customer service was exceptional. I also work in the customer service field, and I can honestly say I am satisfied with the service that I received at the store.. Kevin's personality is amazing. He also provided my dog Rocko with a treat that truly made our day. We all left happy. thank you, Kevin for your exceptional customer service from beginning to end. read more

Everyone there so helpful. And they have self return Amazon Kiosk! Amazing. The staff are really helpful and sweet.

disastrous and unprofessional service. I was waiting for the notary for 45 min, personnel at the counter felt emphatic with me trying to justify the notary who never showed up to assist me. I had to leave this UPS store after have wasted 45 min of my Saturday morning read more

The UPS Store - Shipping Centers Near Me - Miami, Florida

I SUSPECT THIS STORE STOLE MY $1,600 PACKAGE First off, I want to note that I sell sneakers & I have been using this UPS store for my drop offs for about 3 years now, never had any issues. I was also friendly with the staff such as Kevin. On February 1st 2022 at 1:08 p.m I went to the store to make a drop off, usually I go in with my box taped and label in hand. However, on this day I forgot to bring my label in which Kevin kindly printed it out for me. This was a mistake on my end as the page with the label had the item I sold (Travis Scott 1's) along with the $1600 purchase price. Once Kevin gave me the page I quickly tried to rip the part showing the purchase price info. I had reservations of still shipping it because I knew he saw what was supposed to be in the box but naively I brushed it off knowing my history with Kevin & the store. The day the package (Friday Feb 4, 2022) was to be delivered, I checked my tracking and there was no movement since I dropped the package off at the store. I contacted this UPS store and spoke to Kevin and their manager Jimmy. Jimmy offered to show me around the premises and obviously my package wasn't there anymore. He also tried showing me surveillance but somehow his cameras weren't working and he couldn't show me the day that I dropped my package off. This was the most suspicious thing ever, you're a UPS store. You have 24/7 surveillance to prevent these exact situations and conveniently the day I drop my package off your cameras and system "messes up." Extremely weird Also, as Jimmy was walking me through the process of calling UPS and filing a claim so they can begin to investigate, Kevin took a picture of my drop off label and said he wanted to keep it for himself too, which was also extremely weird. All these facts strongly support my theory that this store found out what was inside and decided to rob me but I promise they have the wrong one. UPS is investigating now & I am gonna go ahead and file a police report, furthermore I'm a law student at the university of Miami & I plan on taking this store to a small claims court if I need to because I honestly want my package found and returned to me because this is an extremely expensive item. read more

This store is great and has the best customer service. Anyone who complains about this place probably only has negative reviews. Yes sometimes the lines are long but that's because this place gets a lot of foot traffic. I've been coming here for all my shopping needs for the last 8 years. And I'll continue to come here. The staff are the best. read more

Been coming here for years Today is the last time Tired of the same old thing: ALWAYS a LONG LINE Horrible & SLOW service Employees have a bad attitude staring w Mike - I'm doing you a favor attitude. I'll take my buisness else where. read more

If you need to get a prepaid package shipped this location can help. Note as of this time the store hours are 8:30am to 7:00pm M to F. You can ask for the confirmation receipt that the item was shipped and processed and keep for your records. They also provide documents to be Norterize. Make sure to have a 2nd witness if you need to. read more

Since Amazon hasn't been giving the labels, you have to go to the ups store to get labels. Considering since we been going through this horrible epidemic. Everything was so well organized. I was quite impressed with everyone. The customer service was amazing. If I ever need to drop off, it would be here. read more

The UPS Store - Front of store - Shipping Centers Near Me - Miami, Florida

Jimmy and Michael are, HANDS DOWN, the best in the business. They run this location unlike ANY OTHER UPS in Miami. Their team members? Just as incredible. More than likely, because they lead by example. You also know why they're the best? They care about their customers. 'Above and beyond' is their status quo. And it shows. Thank you for the ALWAYS stellar service. read more

reading the bad feedbacks revues, i have to share mine i have been coming to this store for many years, to send or return stuff. for me jimmy and his team are the best. never a problem, yup at time you have to wait but again people come here cause the service is great. jean read more

This place has the nicest and most helpful employees I've ever met in any business! Every time I leave I am mind blown by the service to ship a Little package. They are awesome ! read more

I've only been here twice and each time I received exceptional service! The young man behind the counter is always working with a smile and acknowledges every single customer that walks in. I wish I knew his name, so I could give him credit, but he's the young man who can say three phrases in Portuguese. Quick & friendly service, I'd definitely recommend this UPS Store to anyone! read more

the store needs more employees, my mother and I just had to wait 35 minutes to drop off one package because they only had one employee. UPS do better if you don't prefer people use fedex. They seem to work more efficiently read more

I work form a remote office so I have to send stuff to the main office every week. This store is almost always busy, but the staff here is the best! Everyone who works here is friendly and efficient. They take the time to explain things to each customer and somehow keep the line moving! read more

The staff here is always welcoming, friendly, efficient and looking out for what serves the customer best. I always leave with a smile after coming to this location, I know that Elijah and Bryanna are super helpful and other employees whose names I don't recall are equally on point. I highly recommend this business read more

I just went to this store to get a paper notarized and there was one employee, but there might as well have been 5 of them because that young man is running that place like a well oiled machine! What a delight to see someone take such pride in their work and have such a great attitude. Thank you so much:) read more

Jimmy went above and beyond to help me with a really large and complicated shipment. He made sure it was delivered in perfect condition and was so patient throughout the entire process. Cannot recommend enough! read more

This is officially my favorite UPS store!!!!! Have you ever called a store and have someone pick up the phone after hours and when you ask until what time they are open, they answer " I closed 15 minutes ago, but I am finishing up some stuff and will be here for another 20 minutes;if you need to come, you can." I couldn't believe my ears. Usually 15 minutes before a store is closing employees already have the doors closed. Humberto was very nice and helpful. I will definitely return to this store. Service was excellent and the rate I received here was cheaper than the rate Fed Ex quoted me for the package I was sending. read more

Excellent service. I was in a rush trying to A MILLION and ONE things done on my way home, and as I drove by, I saw this store so I decided to run in quickly. As I walked in, I was greeted by a gentlemen who was pleasant and immediately asked me how he could be of assistance. I explained to him what I needed, and he walked me over to the counter. He made sure all of my packages were secure and ready to ship. I also needed 100 copies of a handout I made, so he asked the other employee to assist me with those to ensure I was done quickly without wasting additional time. In less than 7 minutes overall, I was all set. Packages ready, and copies in hand. Not only were the employees friendly and pleasant, they made sure that every customer that walked in behind me was greeted and asked them to wait a few seconds for assistance. If there's one thing I LOVE is awesome customer service. I enjoy when employees truly enjoy the work they do. This is my go-to UPS Store from now on. Thanks so much! read more

Convenient store, profesional and friendly staff, parking convenience and affordable prices. There are parcels, printing services. Notary public, PO Boxes and stationary. read more

We shipped two suitcases home today and were lucky to get Jenny to assist us. Smart, quick, personable. Note to owner-if I had a business, I'd steal her from you. read more

This place offered a great experience. Kept a max of 5 customers at a time. It is a very busy store, but the associate was very kind. He carried my heavy package so that I wouldn't have to struggle. He also helped me cover up an old sticker tag that I had left on the cardboard. These details really made my day. read more

(In old man's voice) Back in my day, we had to walk fifteen miles, up hill, both ways, to get to the nearest post office box to make a shipment across the country.. and then the pony express would only pick up on prime numbered days that didn't end in "Y" on odd number days. This store is convenient. When you have options of UPS, USPS, and Fedex; my primary choice is UPS due to their convenient shipping distribution center. The employees are VERY friendly and helpful. I've used this store so many times, they recognize my face and probably starting to learn my name. Pro Tip: The daily pickup is at 6:00 PM, so get your packages in before then! Bottom Line: No better option in the area. read more

Service exceeded my expectations Jimmy was very helpful and I will most definitely be coming back I will make sure to call his manager to recommend the excellent service provided read more

If you ever find yourself in Miami and need to ship a Ketubah to NY, this is the place to come. They did a great job packing it up! UPS is not cheap (between the packing materials and the actual shipping, but still much better than USPS). Great franchdise location. read more

I go to this UPS store, although I have others closer, because the employees there are truly amazing. They are efficient, professional, and so genuinely friendly and pleasant. Like another reviewer mentioned, these guys actually show pride in their work, they are always upbeat, and in a good mood. Such a rare thing to find these days. I greatly appreciate this kind of service and wanted to show my gratitude with a review. Keep up the great work. read more

I've been meaning to do this for some time. Today I had the pleasure of having Jimmy help me out (he has been helping me out for years). Dealing with him is by far the best experience every time. I feel like I'm dealing with a friend. read more

Amazing staff, always friendly and willing to help customers. They are helping me a lot with a shipping problem

Came in there close to closing time and they ( didn't get there names but whoever is working on Saturday afternoon 5/26) graciously helped us with a smile on their face. Amazing amazing service! read more

This is a place of exceptional service. Every time I go there, I am greeted with a smile. Everyone there is nice, but Jim.... he is truly one of a kind. He is not only efficient, quick, hard working. He is also Incredibly personable and courteous. A veritable asset to any employer, no doubt. I work with the public and only wish I had half of his positive attitude! read more

Paid 50 dollars for a one day delivery on friday (morning) and they delivered my package today (monday- midday) Missed a deadline and the custumer service people didn't even apologize for their mistake. I also will have to wait 14 business days so I can waste more time, gasoline and money to get my refund. Won't be using or recommending ups anytime soon. read more

If you are looking for fast and friendly service when it comes to your printing/shipping needs go to this UPS Store. Jimmy is great!

Went in for notary services. Jim helped us out. He was friendly, helpful, and efficient. Couldn't ask for more. Thanks a million!

This is an update to my last post written on 9/12/10. The owner of this operation worked everything out for me. It was a misunderstanding on both of our parts and he was patient and considerate of my frustration at the moment. I actually renewed my service agreement and enjoy the convenience of everything they offer. I am very satisfied and would recommend this location to anyone looking for a personable and convenient location for mail services. read more

Top notch service, not only do I go to them for all my shipping needs, I also have a box there, the place is walking distance from my house and the guys running the show are great. read more