Pretty Scammy practices from the employees trying to upsell you on everything with their overpriced products and services. I was doing a simple return on a item, mind you I had a QR code ready. 1. She said I HAD to print it. $3 charge from them to print a paper. 2. I grabbed one of their shipping bags. I know this would be an extra charge. Was like 4$. Fine. She then proceeded to say that electronics need to be in a box. So i said ok fine, until she proceeded to charge me for a 6$ box . 3$ tape fee, some other 3$ service charge. Just a bunch of BS. This was literally phone charger return. Awful experience read more

They charge you $15 for having your package delivered here and hold your package hostage. Customer service is the worse. Select a different location. Don't come here read more

Pretty efficient store. Came a little before closing with a long line, which moved fast. Good place for sending, boxing packages at different speeds and price points. They notarize. Also looked like they had PO Boxes in the back. read more

The UPS Store - Printing Services Near Me - Miami, Florida

HORRIBLE customer service. I came in to drop off a package with a prepaid label, and the woman working there barely looked up from her phone. When she finally did, she gave me a look like I was bothering her and asked, "Can I help you?" I told her I was doing a drop-off, and she immediately told me that I had to print the label myself (which I've never been told before), or I could pay extra for their printing service and attach it myself. She made zero effort to help, was openly rude and dismissive, and acted as if I was intruding in her own home instead of being a customer. It was an incredibly unpleasant experience, and I'll be following up with headquarters. Absolutely unacceptable!!! read more

Excellent quick service. Very happy with my time in the store and will happily return in the future.

They always get the job done ! Easy location , nice staff . Easy for shipping, faxing , notary, and printing .

I always drop my Amazon returns here (like several times a month!) and there's usually a line but the workers are so efficient, I never have to wait long. They always know how to handle the different types of returns. Plus, it is convenient walking distance from my apartment. read more

Came in here for an official fingerprint service appointment. The sales associate greeted me right away and I didn't have to wait a minute to start my process. Everything was convenient, quick and helpful. I wish I could've gotten her name, she was great! I also used to live two blocks from here and I've used this UPS store to mail a few packages. Never had a bad experience, or extremely long wait time. Prefer to drive the extra 5 minutes from my current place to come to this spot! read more

Always a quick and efficient trip to UPS. The clerks have always been kind. I never wait too long.

Sometimes I sell sneakers on The Goat sneaker app. UPS is the delivery method of choice for The Goat. So I package up a box of sneakers and bring them to this UPS about once a month. The first 12-15 times I did this, they had me email them the shipping label. They would then print it out for me and put it on the box. Free of charge. This week when I went they told me they never did it for free. They said I was lying. They charged me a couple bucks just to have a one page label printed out. They said it's against company policy to do it for free. Not only have I done it for free at this UPS but I've done it for free at several other UPS locations around the country. I just wish they would be consistent and it's disappointing when they accuse you of lying. I'll no longer be going to this UPS. read more

I went to your store today around 2:30 pmto ship a package. There were several people working in the store but only one man. Please tell that man that everyone needs to wear a mask or an appropriately cover one's nose and the mouth. This man had a mask but he has let it hang on his neck and not cover his mouth or his nose. He has the right to get COVID-19 virus for himself, but he does have an obligation not to infect other people! read more

AMAZING SERVICE !!! First off ALEXANDRA is the only employee every morning ( now at 830am until 10am ) I hope she is getting paid LIKE 2 people because she is a GREAT WORKER and her service is top notch. to see her lifting up HEAVY BOXES by herself like nothing is admirable and I really hope OWNERSHIP doubles her salary as employees like her is what makes a good organization a BETTER ONE. read more

The employees are nice but the service is terribly SLOW. I waited 50mins with two people in front of me to send something back to Amazon, and my actually service took 5mins. I don't know what they're doing. read more

WORST SERVICE EVER. Please, if you want to send a fragile package with this people. DO NOT DO IT!!! I sent a very expensive painting to my sister in Philadelphia, and it arrived completely destroyed. Since this company runs over a franchise scheme, nobody takes responsibility over the damage. The person who delivered it, said it was the UPS store in Miami, the store said it was the delivery truck and so on. Then if you paid to insurance the delivery, they never explain to you that it covers only lost, not damage. On top of that, they give you a very long document that you have to sign in which the store claimed the package was not adequate, that they suggested change it and that I refused to do it, which by the way is a huge lie. They just put more tape around the package and never questioned the quality of it. They only care about charging your credit card as fast as they can and then, the supervisor (Maryorie), behaved in a very rude manner during the whole claiming process. UPS as a whole and this store in particular are deceiving, liars and give the worst service you can imagine. read more

This place is always understaffed it seems. It is the 3rd time I come here and have to wait forever on the line. It ain't cheap read more

Stopped in today to get a last minute proposal ready. Friendly staff got it together for me at a great price. Handy service right on Flagler Street in Dowtown Miami. read more

Esta localización de UPS es la mejor que e ido en Miami. Tuve el placer que me atendiera Thalia, ella fue super excelente. Siendo la primera vez que envio un paquete tan grande a otro estado ella me ayudo y me aconsejo en la mejor manera de enviarlo y que no fuera muy costoso. Me sorprendió que no era la manger por que su paciencia y amabilidad fue de otro nivel. Usualmente no dejo reviews pero el servicio al cliente fue excelente. read more

I came in here on Friday towards the end of the day to print a poster for a party as well as some smaller items. Alex was beyond helpful in printing the poster & then an MVP on helping me with some Photoshop to really do my smaller sticker images. I've come in here a few times for more standard UPS-y things & have always had great service...what Alex did for me on Friday on such short notice was beyond 5 stars !!!!! read more

I live in New Jersey and contacted the store to inquire about shipping a TV from Miami to NJ. Throughout the entire process Jenelle assisted me and was more then helpful. When the TV was dropped off Jenelle reached out to me and went through all of my options. I kept having her change my options to see the difference in the pricing meanwhile its qas 15 minutes before closing. Not at one time did she become impolite or lose her patience with me. She took her time and provided me with exceptional customer service. I truly appreciate Jenelles help. You have an exceptional employee. Thank you Jenelle for making the process easy. read more

This review is based on a very limited interaction, but everything went very smooth. First, I had to drop off a package that was pre-labeled. I went on an afternoon and did not have to wait in line. The person at the counter was professional and pleasant. I handed my package to her and she gave me a receipt and thanked me. End of transaction. I can't expect more. read more

This place is kind of dirty, but the staff was pretty helpful in shipping my sister's gift for Christmas- good options, and appreciative attitudes. Still more expensive than the USPS but everyone knows that. I would try another location but if I am out of time I'll probably come back. read more

I had planned on mailing several boxes of clothes to my mother but after I asked an employee named Alexandria (she has a Spanish accent) for a pair of scissors I changed my mind. I found out her name because while I was in the store she enthusiastically conversed with the Fed Ex guy (she called him "baby") . Apparently her leisure conversation with him was more important than helping me with my packages. When I asked her if I could borrow a pair of scissors she was very loud and rude. She said, "No, we ain't got no scissors for you to use." She was very unprofessional. I just said okay and left. She could have at least assisted me in buying a pair of scissors but from the look on her face she did not want to be bothered. Her negative attitude encouraged me to take my business to the post office. The store was tiny and unorganized. The people that work there appear to care more about socializing with each other than helping customers. I will never waste my time in that store again. read more

So convenient and knowledgeable. They do so many things here from catalogs, business cards, and notary. Great owner and staff. I recommend for any small or large project. read more

Jenelle is awesome!! She makes this store great with her outstanding customer service. In and out, easy breezy! Thank you.

This place are my 2nd office... all in one office shop. Very friendly staff. I always came here for all my office needs. I have been good loyal customers for 5 years. read more

Came here to do a fingerprint background check and the Store Associate Jenelle was extremely helpful.She was patient and her energy was calm which made me feel at ease.If you plan on getting a fingerprint background check definitely go here. read more

Great service, friendly people. I'm always shocked how wonderful a customer service experience you can have compared to a post office. I arrived here at 845 and found parking but after 9 am plan on hoofing it. Get your docs notarized here. read more

I have been to this place couple of times and the service is excellent. I needed some business cards done and they had it ready the same day. The printing service is exactly what I need for my business. Thank you guys! read more

Have been doing business ther over 3 years. Staff has alway treated me well.

It's been tow years since I have opened my entertainment company and it has been a very rapid growth and whole the work! Thanks to a person that always been there with a smile on her face always no matter the time, a email, a call away or in person so that she could help with presentations or whatever more work we needed to be done, always impeccable!! The best experience it has been being away here in Puerto Rico and needing a presentation to be done and only be able to explain what was needed and she would get it done and have it ready for me the next day!! A total success!! Immensely grateful so with everything she has done with me and my business! Thank you Alexandra for all you support and all your availability! I don't know what we would do without you. All you help and the your lovely way of always telling us that yes it can be done! Thanks with all my heart!!! ;) read more

I had to make an emergency print of a ONE PAGE documents and I was in the area of this UPS store so I stop by because there are well known and convenience place for such things. I was charged $3.16 for ONE PAGE. ONE PAGE really? If you need to print a document, go somewhere else. read more

I came here in a rush because I needed packing bubbles and packing tape. Mario helped me out and was extremely rude and unhelpful. He was doing two things at once and wasn't paying attention. When I asked him if I could have a bag to put the tape in because I was going to have to hold the bubbles he handed me the bag as if to shoo me away as quickly as possible. Next time I'm going to the FedEx shipment center regardless of the distance. Thanks! read more

I came here to just print some posters and Alex has gone above and beyond to help me! He's given me the option of helping me resize my images without me having to ask him. Truly great customer service!! 5 stars for Alex and his team! read more

They were able to help me with my notary necessities and laminating quite quickly. Conveniently located by my home, they were open and able on an afternoon when other stores weren't. read more

This is the first UPS I've ever been to that will not tape a small box for free. Not only am I a regular customer, but I also paid for the box and for shipping. Whenever I do get a greeting upon entering, the employee has their back turned and they always give the vibe that they are busy doing something else and you need to wait on them while they take their time. Don't expect a 'thank you' for your purchase either. Needless to say, I'm not a fan of this location. read more

I do business with this UPS store every weekend. Being a former customer service manager, I know what good service is supposed to be, and Benjamin gives some of the best service that I've ever received in my life! He is incredibly knowledgeable, friendly, and helpful. He is a true asses to this company. read more