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    The UPS Store

    3.7 (161 reviews)
    Special Hours Closed
    Updated 1 week ago

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    Georgie M.

    This UPS Store is an easy In and Out for me. Granted, the PostalAnnex+ store directly across Newport also suffer from having limited parking available. But the limitations parking issues aside, this UPS Store is fast. It offers two lines next to each other and a third line (on the left) dedicated for Amazon Returns. All the employees here are friendly and seem incredibly speedy. Nice This UPS Store is located next to a Pilates and has several food options nearby, include Jack in the Box, IHOP, Don Mere's Mexican restaurant. There's also an US Army Recruitment place, if you want to drop your misbehaving kid off for a look see. LOL. Hoo-Ah

    I went to this establishment to return some items due to a death in the family and no longer needing them this establishment did not allow me to have a piece of tape to bind a box to another box and they did not denied me that my human right to be able to return a package not even understanding my situation or empathy I was returning something from Amazon then they denied me the manager's information they provided me a email address with the phone number to the store completely inadequate did not help me at all did not try to be accommodating or have a human element I will never ever return to this UPS Store that is locally owned and operated they failed in customer service they need to be trained to understand how to be more human and conveying policies with positive intent

    7/11/24

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    7 years ago

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    S F.

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    6 years ago

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    4 years ago

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    5 years ago

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    4 years ago

    Good fast efficient service. No frustration in lines these people are on it. Rear CS since Covid has slowed everyone down.

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    5 years ago

    Employees are very helpful and knowledgeable. Always being professional and courteous. Thanks.

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    6 years ago

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    5 years ago

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    5 years ago

    Always friendly, helpful and patient! I will drive out of my way to come to this location! Keep up the great work!

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    5 years ago

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    8 years ago

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    5 years ago

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    5 years ago

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    5 years ago

    Not going to leave a long dramatical review, just know Ismael, Diana, and Juliissa are 100. Thank you guys

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    S F.

    Thank You Terrill!! Cant wait to see you again.

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    5 years ago

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    6 years ago

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    6 years ago

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    4 years ago

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    6 years ago

    Great service received from Ismael. Very kind and made the process of sending out a package super fast and easy. Thank you, Ismael!

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    9 years ago

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    Jason thank you for your feedback and concern.

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    6 years ago

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    6 years ago

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    4 years ago

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    6 years ago

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    5 years ago

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    7 years ago

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    6 years ago

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    6 years ago

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    Page 2 of 5

    The UPS Store Reviews in Other Languages

    Ask the Community - The UPS Store

    I just got a package at my door and it isn't mine how do I get it picked up?

    Go to UPS.com and type in you "got someone else's package". Their Virtual Assistant will ask you some questions and get someone to pick it up. Or, just drop it off at the… Read more

    Does this location currently offer notary services?

    Yes

    I can't remember. Does this location take FedEx drop offs?

    So sorry but FedEx will not pick up from our location.

    Don’t See Your Question? Ask Away!

    Review Highlights - The UPS Store

    I had to have a live scan done the other day and I received the absolute best customer service from Ismael!

    Mentioned in 9 reviews

    Read more highlights

    PostalAnnex+

    PostalAnnex+

    (90 reviews)

    I've always had good experiences at this location in the past, but today was a completely different…read morestory. I brought my grandparents in for a simple notarization, which should've been quick and easy. While I was having a normal, casual conversation with my grandmother nothing disruptive or related to the document the notary suddenly stopped what she was doing and told me to stop talking. I told her that she might want to work on her customer service skills, and honestly, that could have been the end of it. But instead, she decided to keep arguing with me, as if she couldn't just let it go. What really stood out was how she repeatedly felt the need to remind me that "everyone always compliments her customer service." I'm not sure why that mattered in the moment, because her attitude during this interaction was the complete opposite of what I'd call good customer service. It didn't stop there. She leaned over the counter toward my grandfather in a way that felt condescending almost like she was questioning whether he was of sound mind to understand what he was signing. That was completely unnecessary and honestly insulting, considering he is perfectly healthy and fully aware of everything he does. At that point, my grandparents were so uncomfortable they refused to stay any longer. We went to UPS immediately after, and not only did they notarize the document quickly and politely, but even they found it surprising that someone would act like that over something so small. There was zero issue at UPS with me having a simple conversation, and they treated my grandparents with the respect they deserve. I've always given this location the benefit of the doubt because of past positive experiences, but this visit was disappointing and unprofessional. If you're in customer service, you have to be able to handle simple interactions without turning them into unnecessary conflicts or making customers feel uncomfortable. Hopefully this location addresses this kind of behavior, because it's not at all what I've come to expect here.

    I have been a customer of this location for quite sometime. Every single time I have come in,…read moreeveryone has been extremely nice and friendly. I like all the gals that work here. They all welcome me and are very pleasant. I am always kindly greeted when I come in and leave. I have no problem coming here and have done all sorts of business. Whether it be a mailbox, drop off, shipping, stamps or purchasing items in the store. No issues. Thanks everyone and see you all soon!

    Menifee Mailboxes And More - Cute little gift shop and mail services store. Open on Sundays!

    Menifee Mailboxes And More

    (13 reviews)

    I had chosen this business as my mail center for a contract with IPostal1. This month and last…read moremonth Feb and March 2026 i noticed charges for storage in the amount of $124, this is in addition to my monthly service fee. I contacted both IPostal and Men Mailboxes and received a refund of $59 without explanation of what the charges credited vs still outstanding. As I attempted to get a refund, Beverly stated the item numbers were from December 2025, that I had picked up. I was not in control of her system, and the way I would pick up my mail would be marking all items on my app and making an appt. To date the items creating the storage have never been in my app and do not show as being picked up within all transactions. The problem was clearly within the center's system. Beverly stated she ran my card 3 times and it didn't go through which deleted the items...but they still were creating storage charges so I guess they were semi-deleted. The situation is a problem they must work out and not something I should be charged for, but Beverly refuses to refund the charges and plans to keep my money. I noticed also within my trabsaction history there were dates noted my being there when I wasn't. One of the dates was a day I was in surgery, so the record keeping is inaccurate heightening the chances of problems that will result in charges and confusion. In addition, she terminated my acount and told me she would not be transferring or holding any mail for me. She stated anything that comes will be returned. IPostal has been given the information but they said she can terminate me at her discretion. There is a formal complaint in progress, but meanwhile I can't afford to establish a new box and I have important Court documents expected any day. This is completely unprofessional and I must warn anyone thinking of doing business with them of the unfair and unprofessional actions of Beverly. i would think twice about having a card on file with them allowing charges that even if wrong will not be refunded. I am considering small claims out of principle.

    So easy here to send and receive packages. Owners are super nice and go above and beyond. Personal…read moremail boxes here are a nice way to make sure your mail is not stolen from your home.

    The UPS Store - shipping_centers - Updated May 2026

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