This is the third and final time I'll ever use Teresa at the UPS Store for my needs. The first time she helped me at the UPS Store off of Clinton Keith she damaged items I intended to ship to loved ones for Christmas. She told me she'd "make them fit" in the shipping box provided and crushed two out of three items I had within the box, so much so I had to COMPLETELY REPLACE the two items upon taking my box back to have shipped by USPS. Second time Teresa "helped me" at the UPS Store she was so rude and short with customers even a sweet elderly woman commented on her behavior in the store when I looked at her horrified at how I was being treated. Today, the third and final time I'll EVER use this woman's help, was when she almost completely destroyed my daughter's very first tournament sheet from her huge tennis win. I came into the UPS Store on Scott Rd. excited to get her bracket sheet laminated for her and explained to another how important this piece of paper was. The employee didn't know enough about lamination to help so she handed my daughter's tournament sheet to Teresa, WHO KNEW THE LAMINATOR WAS BROKEN, and Teresa forced the sheet through a cold lamination machine making it look as though the sheet had STRIPES. My daughter cried BUCKETS learning that this had happened. Doing the best I could with the situation, I drove my kids to the UPS Store on Clinton Keith and they fixed her error free of charge, while they were all aghast that Teresa had done that as "everyone knows that machine is broken." The associates were incredibly helpful and understanding of the error made as it looks like Teresa has botched so so so many things before. The owner of both stores truly needs to reprimand this woman as she creates chaos in whatever situation she's involved in. If I see her again, I'll run full speed the opposite way! Don't make the same mistake I have (three times) and trust this woman! She's AWFUL and truly shouldn't be working there let alone be the manager! read more

The UPS Store - The sheet I needed laminated. Straightforward and almost completely ruined by Teresa. - Shipping Centers Near Me - Murrieta, California

We normally go to the one off Clinton Keith, occasionally we will stop in here if we have to run to Albertsons. Service is always quick, friendly and nice. The day we went in, the lady who was helping us with returns kept mixing up the labels between three items and said my husband was giving her the incorrect barcodes. She seemed to be getting frazzled over it, but my husband said she is always like that when it gets busy, like she is unable to multi-task without getting worked up over it. read more

Friendly staff and im always getting good customer service. I have taken my amazon returns here all the time. All those time the staff were very helpful. read more

We went at a very busy time of day and the store was crowded. Teresa handled it like a pro and politely got everyone what they needed. She handled everything with a smile and grace. read more

Quick and friendly service went in to drop off and send back a cell phone service was fast and easy

Dropped off a package with a Ring sending it back to seller for refund. I was instructed the employee to leave it and she would, when printed, document into package, seal, and place label. It was never delivered, nor found, and disappeared! They are doing nothing to refund me for the almost $400; or apologize! read more

The woman was very rude everytime we go here. Not helpful at all and always in a hurry to get you out of the line. Bad customer service experience everytime. read more

Very friendly and always great service. I've had a mailbox here for the past 5 years. I was able to set it up and get my mail forwarded here over the phone before I even moved to the area. They can handle any of your shipping, copying, faxing, packing, notary and other small business needs. Night time access is also available for box holders. read more

The UPS Store - The UPS Store in Murrieta - Shipping Centers Near Me - Murrieta, California

They are always friendly and helpful when I use them, I mostly use them to ship large quantities of business packages.

Close to home, plenty of parking (busy lot), and was quickly in and out. Sofia provided service with a smile and made my Amazon return process for multiple packages (4) a breeze. Will definitely be back as the need arises. read more

I went to the UPS store to send my tax returns certified return recipe on 10-7-21 the clerk that helped me was Patrick. He failed to put the postage on the packages. My tax return got returned to me. I went back to the store and Patrick told me they are not responsible. I'm so upset! Please be careful and make sure you watch them put the postage on your package and get a receipt. read more

OMG, can I just say how completely tired I am of the extremely rude young man that works there. I have to go to the store often and this store is closest to me so unfortunately I have to deal with him all the time. So slow and lazy and very, very rude! It's worth driving further or switching to FedEx! read more

This UPS store is the worst place to do business. The black guy behind the counter acts like he couldn't give a care about anything of anybody. Obviously he didn't receive any training in customer service. The music that was being played was in bad taste and too loud. Being a notary that notarizes a good amount of real estate loan docs I expect a little more professionalism. I'll never use this location again. read more

Every time I need to go there they handle my business in an expedient and efficient manner, including being polite. 4 Stars.

I came in with a bunch of return drop offs and I was helped by an employee name George, and he was very polite, thorough,helpful and patient while tending to other customers. Thank you for your great service read more

This location deserves 0 stars - I came here in January to send a shipment to a friend in Mexico for her wedding. I waited about 2 months to contact them because I couldn't see any tracking number. The tracking number did not work. When I contacted the store the store manager Teresa basically said it is not her responsibility once they ship packages. I asked if they can help me track the package down so I can get it back but nothing. The manager basically hanged up on me the last time I contact her. I didn't realize this UPS store used the local post office to send my package. If I would've known this then I would've taken the package myself. All I ask was for them to help me track it down or at least acknowledge that they should be honest and tell Customers that they cannot help with outside (international) shipping. I am out of $40 for shipping and have no package either. read more

Great store for multiple tasks including mail box, postage, shipping and handling, cards, and more. They're kind and helpful!

Best customer service ever! Jennifer was solo in the store and I was only customer to walk in. She was towards the back working on something but quickly greeted me and came to front counter. I had 3 Amazon returns and a box to mail. She was amazing and very helpful. Patient as I looked up each of the Amazon return codes. A mini line began to form but not once did I feel rushed. And, she made sure to greet every new person that walked in after me. I was in and out in less than 15min. read more

I've been using their services for years, and have minimal issues. To Chris S- I doubt they put a good condition sticker on your package and then damaged it in the store. Most likely, it was damaged outside the store and was mislabeled when it came in. Damage typically occurs during transit. Asking the store to take responsibility for this is unreasonable in my opinion. I wouldn't want you as a customer either. I have used their notary service and the lamination services with no issues. I also send certified mail from here even if it costs more than the post office, which has a endlessly long line. read more

Horrible horrible horrible!!! Taeylor and Amy have both helped me a few times and they are rude, crude, unprofessional, and extremely slow. Came in for a simple print job each time and it took about 5 minutes to print each page. Not worth it. Go to a different branch. read more

I've been here twice now. Both times the young man working had the worst customer service. Doesn't greet anyone, doesn't respond to the customer and treats you like you are a nuisance for being there. I won't be returning to this location. read more

WOW what a difference between Ups Stores. Newport rd store wants to charge you for tape to tape your Amazon return. But this store doesnt. Great customer service. Not trying to charge for everything. And if they have to put your shipping label no charge for that tape either. Only charge $2 to print your label if your printer is broken and tell you about the charge upfront. Please use this UPS Store it's the best. BEWARE of the Newport store I should have read the bad reviews on the newport store first. Oh well lesson learned. read more

This review is for the store associate Jennifer 07/14/21 and the tremendous service she provided. I had to return a portable air conditioner unit I purchased from Amazon. Not only is this thing really heavy (60+ lbs) but big and bulky. The box it came used the plastic straps to hold the bottom portion and intended for one time use. Needless to say, I couldn't use the straps again. So I arrived at the store Jennifer greeted me at the door I explained the situation and my needs. Jennifer was happy to help even went above and beyond by packaging and sealing the air conditioner with all of its contents securely (free of charge). She kept a positive attitude the whole time, maintained professional, and managed the whole process seamlessly. Every time I have visited this UPS store I am always well taken care of by its associates and the only place I go. I rather go out of my way to this store then the one closer to my house solely based on the great service provided. Other UPS stores don't provide nearly as good services as this one. Jennifer is hands down the best! Whoever is running this location and its staff is running it right. read more

There I was, in need of printing three pages from an email and to return an amazon package. I was able to do both without any issues. It wasn't as bad as people said it was. It was clean up in there and the people were nice. No worries. Shaka Shaka read more

I frequent this location often when I need to send in my Amazon returns. The customer service is horrible. I am always made to feel like I'm bothering the employee and he has a terrible attitude. I will never spend any of my money there and will simply drop off my Amazon returns here. I will gladly drive out of my way to spend my money elsewhere read more

I have an UPS account and go to serval locations. I have never had the customer service as great as I get from Amy and Ben here. Their amazing, they do it all for everyone. I had no tape one time for the boxes and they did it for me without even asking. Other stores would have charged me a arm and a leg. I only ship here going forward even though it is a bit out of my way. But always a pleasure here read more

This store is clean, friendly and helpful. You never have to wait in line and get amazing service. For this area this is the best mail center around. read more

So we went on the 23rd of December to ship out a gift, Amy insisted that she would package the gift after we left, I should've just asked her to do it right then because surprise surprise there was a screw up. The girls must've mixed up the packages because my brother received an old used laptop instead of his Christmas gift. Then to top it off when I called CC they tried to dismiss me before answering my questions about MY package that has gone missing. Needless to say I am very upset and I hope UPS makes this right. read more

I have been a customer of both stores in Murrieta, this one and Clinton Kieth. Out of the two, I have gotten to know all of the employees. Amy is no doubt in my mind one of the kindest, patient people that I love to work with. Always goes out of her way to help me with my business. I don't know what I would do without her. She has saved me quite a bit of money over the years, and has caught crucial mistakes that could of cost me a fortune. Amy is accurate and quick. I read the last persons review and feel as though she probably isn't even a customer at this store. Keep up the good work! read more

UPS Stores are great. We have one in our neighborhood on Scott Rd. Very clean store. The assistance there is highly professional. Jennifer and Carolina make all my shipping and office needs simply easy. Service with a smile can't be beat. read more

I went in for notary as I had a time sensitive document and left without it being notarized. I do believe if you advertise it, it should be available. However, I can say the guy in the front was nice even when I was upset. read more

I have to say that I am always frantic and in a hurry !!! Jennifer at this UPS store is so amazing !! She always has an amazing smile for me .. she always helps me make sure my orders are correct .. she really goes above and beyond and is very knowledgeable in all aspects .. this is definitely my UPS store !! read more

I wouldn't even give this one star. I would give them NO stars. The Owner Vincent Jordan is a JOKE. He has federally tampered with my mail. Because I had a dispute where it was clearly shown on a package that was severely damaged on one corner and water damaged and they placed a sticker on the damaged box saying it was in GOOD condition when it clearly wasn't. I asked for him to make it right and take responsibility for it and refused to do so and told me that he will not do anything and that I need to take it up with the shipping and the USPS. I then got upset in telling him that it was clearly HIS STAFFS problem and that he needed to take responsibility he refused and then I told him in an email that I will be moving my box somewhere else and he decided to cancel my box WITHOUT my authority. He only game me notice in an email and that he was going to return all my mail and cancel my box. I have already talked to the UPS Store Corporate office and that is HIGHLY illegal. He must receive any mail that is has postage on it for 6 MONTHS. No ifs and's or buts about it. This owner is the most disrespectful person I have ever met when it comes to customer service. He is rude, un-professional and downright nasty to you when you have a problem. They do NOT care about you as a customer they just want your money and don't want to hear it from you when you have an issue. I sent an email asking for this to be taken care of, and his answers are always the same "Not my problem" take care of it with the sender, take care of it with the carrier. etc... DO NOT use this store or any of the stores he owns or his company if you want your mail or boxes to be received improperly or if you tell the man you are going to report him to the UPS Store Corporate office because he is mishandling my packages and threatens to close your box and return all your mail to sender, he believes he is above reproach. He doesn't know that he is tampering with FEDERAL LAW. Stay away from this store. 28039 Scott Rd. Ste D. Murrieta, CA 92563 and any others he owns. I know one of them is on Clinton Keith in Murrieta as well. Not sure if he owns any others. He is a franchise but he needs to follow not only franchise rules but FEDERAL LAW. He is not above the law and he is playing with fire here. read more

Incompetent workers. This is what happens, when you hire teenagers. They don't pay attention to detail, fail to follow simple instructions, and fail to read. The owner Vincent, needs to fire the teenagers. read more