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    The UPS Store

    3.8 (177 reviews)
    Closed 8:30 am - 7:00 pm
    Updated a few days ago

    Services - The UPS Store

    Shipping centers

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    Recommended Reviews - The UPS Store

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
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    Photo of Love L.
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    3 months ago

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    Local

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    1 year ago

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    Local

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    6 months ago

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    Local

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    Photo of K W.
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    10 months ago

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    Local

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    1 year ago

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    Local

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    9 months ago

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    Local

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    11 months ago

    Received outstanding Customer Service from David! It made my Day to be treated Kindly and Professionally!

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    Local

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    5 months ago

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    Local

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    7 months ago

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    Local

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    10 months ago

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    Local

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    10 months ago

    Always efficient. They an handle anything. Even notary services. They are a full service location and know what they are doing.

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    Local

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    3 years ago

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    1 year ago

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    Local

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    2 years ago

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    Local

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    2 years ago

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    1 year ago

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    3 years ago

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    Local

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    3 years ago

    Helpful 2
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    1 year ago

    Such great customer service. I go to this store at least once a week and they are so friendly and helpful.

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    Local

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    Photo of Kevin L.
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    4 years ago

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    2 years ago

    Friendly, honest and polite staff always helpful. I recommend this UPS store location on Jamboree in Tustin.

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    2 years ago

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    3 years ago

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    Photo of Tim C.
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    6 years ago

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    4 years ago

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    4 years ago

    Helpful 4
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    Photo of Jen K.
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    3 years ago

    This UPS store is great! Workers are all very friendly and professional. They are super organized and efficient. Highly recommend!

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    Local

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    2 years ago

    Fast, courteous, professional and convenient. My go to place whenever I need to ship a package.

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    3 years ago

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    3 years ago

    The staff at the UPS stores are very friendly, professional and very helpful. I am grateful for their service!

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    Local

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    2 years ago

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    Photo of Crit V.
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    3 years ago

    Fast, friendly and fair. I regularly use this store for returns and shipments. Easy parking lends itself to getting in and out quickly.

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    7 years ago

    Helpful 1
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    5 years ago

    Helpful 2
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    2 years ago

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    3 years ago

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    Photo of Solmaz F.
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    4 years ago

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    4 years ago

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    3 years ago

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    2 years ago

    Great service. Easy process. The prices seem high , but I guess they're in line with FedEx and USPS.

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    Page 1 of 5

    Ask the Community - The UPS Store

    Do I need appointment for Notary, Live scan(Finger printing)?

    No, Appointments are for your convenience, but not required for any service. We provide quick service for all walk-in customers… Read more

    Don’t See Your Question? Ask Away!

    Review Highlights - The UPS Store

    Efficient, knowledgeable, and friendly each time I go into the store.

    Mentioned in 4 reviews

    Read more highlights

    PostalAnnex - Postal Annex - Irvine Center Blvd + Culver Dr

    PostalAnnex

    (145 reviews)

    I've been to Postal Annex for both notary services and my baby's passport, and each visit has been…read morea great experience. During separate occasions, the staff provided excellent service. For the notary, they were careful and detail-oriented. When it came to my baby's passport photo, they initially suggested taking the photo at home since it can be easier for babies. However, when I arrived, they were more than willing to try taking the photo there--and my baby did just fine. The photo was printed within about ten minutes and it cost $18.31 for two copies of 2x2. This price is reasonable compared to other places. The staff member who helped us was very kind and patient with both me and my baby. I also noticed they assist with TSA PreCheck processing, which is super convenient. The location is clean, the staff are helpful, and I highly recommend Postal Annex for notary services, passports, and shipping needs.

    I needed a Chinese visa and the photos that you need for that are quite specialized and a…read moresmaller/different size than a regular passport photo. I had heard that PostalAnnex specialized in multiple sizes passport and visa photos (Postal Annex came recommended to me for Chinese Visas - you can even pay them to fill out and submit the application for you! But I opted to do it myself but I still needed the photo). I called just to make sure and they told me they indeed do passport and visa photos (including for China) and when I asked if I needed to make an appointment - they said "no you can just show up anytime during opening hours but it's good to come at least 15 minutes before closing because the whole process takes about 15 minutes) When I showed up there was plenty of parking (it is located on the intersection of Culver and Irvine Center Drive in the main shopping center across from the McDonalds. There was also a sign on the window advertising that they do photos and the Chinese Visas so that was a good sign. The man who took my photo was very nice and knowledgeable - I liked that he seemed very experienced and had done a ton of these before. I also liked how he showed me my photo to make sure I liked it for final approval before he just printed it. You give them your email address for the digital copy and then you also get 2 printed photos for $24.99 which came to about $26 after tax. I just waited in the store (they have 3 chairs you can wait in and have a fridge with drinks to purchase too - or you can walk around the center while you wait). The woman Amrit who works there was also very reassuring and friendly and super helpful as was the man (whose name I didn't get). I chose this location because the other Postal Annex has received some negative Yelp reviews for unfriendly service but at this location (15333 Culver Dr) the service was OUTSTANDING and I will be coming here for all my future passport and visa photo needs! (They also do mailing, have mailboxes, etc.)

    Orange Hill Mail Box

    Orange Hill Mail Box

    (29 reviews)

    I've been a customer here since 2016, and for many years everything ran smoothly under the previous…read moreowners, George and Kay. I never had a single issue with them. Since the new owner took over, the level of professionalism and reliability has changed dramatically. My last three visits in November were all problematic. On one morning, the owner arrived about eight minutes late, and another customer was waiting with me. On the other two mornings, I arrived at 9:00 AM (their posted opening time) and the store was still closed at around 9:12 AM. I never saw the owner arrive on those days, and I eventually had to leave because I couldn't wait indefinitely. I have photos documenting these late openings. These late openings were not isolated mistakes. They formed a clear pattern over multiple visits. After failing to pick up my mail during these three visits, I stopped going in person because I could no longer trust that the business would open at its posted hours. Because of these repeated delays, I asked the new owner to confirm a 9 AM pickup time for my remaining mail. I wasn't asking for anything outside their posted business hours. I even gave a wide range of possible days. Despite that, my messages were ignored for two full business days, even though I replied within a couple of hours during their business hours. When I finally received a response, it was a single word "Monday" with no apology, no explanation, and no acknowledgment of the previous delays or missed openings. The communication was consistently cold, minimal, and unprofessional. Update: I went in on 1/26/2026 to pick up my remaining mail. The owner arrived at 8:58 AM, and I was finally able to collect everything. I asked for a one‑month refund because I was unable to access my mailbox on two separate mornings in November. I waited until around 9:10-9:12 AM both times, and the store never opened while I was there. When I requested a refund, the owner responded by saying, "I called you," even though I never spoke with her. Regardless of whether she called, the issue was that I physically showed up during posted business hours and could not access the mailbox I was paying for. The time I lost waiting outside cannot be recovered, and her response showed no understanding of that point. This experience is completely different from the reliable service I received for years under the previous owners. After 8-9 years as a customer, I ultimately decided to cancel my account because the service under the new ownership no longer meets basic expectations. Everything in this review is based on my actual experience, with photos and message timestamps to support it. I also want to note that the current 4.6 rating on Yelp was built over many years by the previous owners, George and Kay, who were consistently reliable and professional. My recent experience reflects the new ownership, not the service that earned those earlier reviews.

    I got my fingerprinting for work done here on a Saturday which is awesome because lots of…read morefingerprinting places don't have any Saturday hours. The lady who did my fingerprints was very sweet and helpful. There was a guy there who I guess was like a security guard kind of a guy just not really in a security guard uniform who was basically just there to make sure I don't cause harm or whatever but he was I guess not overtly aggressive or anything, I just thought maybe he didn't read the clues very well and could've been a bit more friendly towards me. The cost of the fingerprinting isn't relevant to Orange Hill Mailbox but it wasn't bad, at $39 per set. It was an interesting drive to a new area for me!

    The UPS Store - shipping_centers - Updated May 2026

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