The absolute best store and staff I have ever dealt with! If they know you by name then must use this store a lot. They are so quick to take over your transaction and give you the best price and the correct way to do it! I usually just walk in and end up talking while my package is already taken care off! They offer 100's of items and so much more! Thank You Raman Shah! Marie read more

Workers seemed not on a good mood and not want to help. Thank goodness this is not my local UPS and never coming back. Put a smile on read more

The customer service needs improvement. One staff member ( the guy) was anhelpful not polite. Not only today everytime I go there. This is not for the UPS. Sorry read more

Some of the staff was nice. Others are not the best. If I were you I would call other UPS Stores to inquire about prices regarding Packaging. They were going to charge me $150 for a custom box I went to a different UPS store and they charged me $40. That's crazy read more

I went in for a live scan and watch 2 employees sit around talking about non work related items. It was slow, but just seemed unprofessional as I had called in earlier and was told that the last live scan they well do is at 6pm. I had asked if there was any way they could take me at 6:15pm as I worked down the road from them and didn't get off until 6:00 p.m. I was told no because that was their policy, but when I get there and see two employees just standing around doing nothing while one is focused on doing live scans I felt the overall actions to be unprofessional. It's also a loss of business as I could have waited until the weekend to get it done, but my employer allowed me to leave early that day so I was able to get there before they shut everything down as they had put it. Keep in mind they close an hour later than when they claimed they shut down the Live Scan operations. I'm giving them a four because the person who helped me was very helpful and professional. But I did also find out that he received no formal training on how to actually roll prints. read more

Got what I need to done and I appreciate that. But people working the counter seemed to be in a bad mood. I believe I heard one of the women cuss which I thought was really inappropriate (not to a customer just to herself). Treating people like they aren't an inconvenience goes a really long way. I won't return. read more

This location has consistently provided better customer service for me than any other UPS locations in the area. Rose and her crew are friendly and explain the shipping options very well. I pass 3 other UPS stores to come to this one. I'll continue to come back. Check them out! read more

Convenient location and friendly service. Open til 7pm! They also do notary and LiveScan at this location. I come here whenever I need to drop off a UPS package. Plenty of parking right in front. read more

The UPS Store in Heritage Plaza on the corner of Walnut and Culver is the only UPS I would choose to send packages, fax documents, have something notarized, or get my passport photo updated. The team of people working there are always professional, but more importantly, welcoming. It is truly a warm, inviting, neighborhood store! read more

Received outstanding Customer Service from David! It made my Day to be treated Kindly and Professionally!

I had a last minute poster print to do, and Raj helped me get it done in just 30 minutes. AND he and the whole team there were friendly and helpful, and working as a team together. It's so nice and so rare to get that small, personal business vibe these days. The print was correct and fairly priced. I'm happy!! read more

The guys and gals at this UPS Store are the absolute best I've ever seen. They are friendly and always kind and smiling and they actually look happy!! Additionally, they are super competent and fast and amazing. I think they are putting happy gas in the ventilation system there, because it's so rare to see competent and happy people at any postal related store! This is literally the only UPS store I will go to!! Keep up the great work you guys. read more

This has been the 2nd time recently I have used the services at this UPS location. Each time they were kind, patient, friendly, and efficient. I have tried going to other UPS locations that were disappointing and didn't provide the same level of service. This isn't the closest one to me but I will continue to come back to this location for their excellent service. read more

Always efficient. They an handle anything. Even notary services. They are a full service location and know what they are doing.

I have been coming here since last year when I moved back to Irvine. And I love these guys. This Black Friday I had a TON of orders to send out. Talking like 200 boxes and I would bring them like 30 at a time almost everyday. They all helped me and let me borrow a dolly to bring it. Got me in and out in 5 mins.! Special shoutouts to David, Marc and Rose. They're so sweet and always greeted me and encouraged me to sell out of my products haha. They deserve raises for how hard they work! read more

Walked inside and right a way someone helped Me with a smile. Helped me for a stamp for my letter. read more

They are always very friendly and attentative!! I go there knowing they will help. I encourage anyone to take their business there and they wont be disappointed read more

I come to the store and Rose Newman . She was very helpful and did her best to assist me even I didn't bring all the documents she help me printed in the office and help me till the shipping was done . I really the value of her professional and commitment to provide the best service possible . read more

I called, they answered. They have a notary on staff. I arrived in a few minutes and then had notarized documents a few minutes later. They scanned/e-mailed the documents for me as well. $20. Friendly staff. Note: The store is a little hard to locate in the massive plaza, and the parking situation is not great. read more

Decent customer service but I asked to print a label and didn't tape up my box (but it had the packaging all ready) and was charged $3 to tape it ($2 for printing one piece of paper and $1 to tape it). It wasn't a large or heavy package either! Definitely a rip off. read more

This UPS should have put up a sign in front door that they charge Scott tapes for sealing box. The lady asked for $1 for a 5 inches tape to close the box, it's not the money issue, should it be the service they provided?????? read more

Such great customer service. I go to this store at least once a week and they are so friendly and helpful.

Every UPS store I've been to tapes your boxes for you, not a lot Of tape just enough to close the box. This one wanted to charge me $2 so I won't be coming back here read more

I am very shocked at my UNACCEPTABLE experience at the Culver location. I walked in on Sunday, Dec 10 at 1:20pm to get passport photos taken of my 1 year old son. The young gentleman at the counter greeted me and was very respectful. I asked him the price and an older woman with glasses and ponytail, paused her video she was watching on her phone that was plugged into the wall, interrupted and responded from the back counter, $45. I was shocked and said oh wow! $45? To that, she responded, "Yea for him? (referring to my son who btw, was minding his own business eating snacks from his cup). I said yea, she goes, "For an uncooperating child, $45"... I joked, (bc I thought she can't be that rude, right)? and said "well idk if he will.. haha? How much for a cooperating child?" But nope, she was dead serious. She said "$20 (but then later corrected herself, $16.95) if he cooperates. But if he's moving around and won't stand on his own then $45." Is that illegal? What if the child has a disability? Isn't that discrimination? She was VERY RUDE and it is the holiday season so I do not believe she should lose her job bc of this but instead, she needs to attend some training on customer service. I am appalled and hope action will be taken immediately. Needless to say, I did not get the photos taken and will never return. read more

Friendly, honest and polite staff always helpful. I recommend this UPS store location on Jamboree in Tustin.

Nice little location, hidden away though. They have a notary here too. Conveniently located to many banking institutions. Usually 2-3 workers. They also have copy machines. Mail box for rent out. Service is so so. Wait time is inconsistent. They accept amazon returns here read more

The UPS Store - Amazon returns accepted here - Shipping Centers Near Me - Irvine, California

I have been using this particular location for over 10 years even though I moved. I can always count on them to fulfill my shipping and legal needs, with a kindness and professionalism that is hard to find these day. read more

The best UPS Store in all of Irvine! I drive out of my way to come to this store. Staff members are really knowledgeable, patient and provide 5 star service! Another store almost got me to buy the wrong box (specific kind of box for insured packages), but this store kept me informed! They also make it easy by allowing you to email labels for printing etc., which apparently not all stores give you the option of doing so. THE BEST! I forgot to add - David and Rose are amazing! read more

Five stars to Raj and his team. I've been going to this UPS for years, and everyone here is kind, pleasant, and super reliable. These past two years have been quite tumultuous, and I've had to deal with all sorts of legal stuff from getting hundreds of forms copied and faxed to my different attorneys, having things mailed out to attorneys throughout the USA, having forms and documents notorized, etc. Before the craziness, I used to come in to just drop off Amazon returns, but over time I built a relationship with raj and his team, and I learned that raj is also an attorney (not practicing). This was super helpful when I needed to get things notorized as he understood the requirements for the forms that needed to be filled out. I also remember that I forgot to sign and date one page and he kindly pointed it out, so I could handle it there and not have to deal with the possibility my forms being rejected & having to go through the notary process again. Thank you so much, raj, for being so kind and helpful every time I come in. You are appreciated. read more

This UPS store is great! Workers are all very friendly and professional. They are super organized and efficient. Highly recommend!

Fast, courteous, professional and convenient. My go to place whenever I need to ship a package.

What? These goombahs wanted $1 per page to fax a 57 page document. A local shop gave me a eFax for under $10. To boot, the clerk or manager here, whoever it was, was kind of surly. This place should go out of business. read more

The staff at the UPS stores are very friendly, professional and very helpful. I am grateful for their service!

I feel like I've made this store my 2nd office..and the employees are now mine too lol I come in here every few days to mail, notarize, or fax something (my kids took over my home office), Every time I come in, the guys are super helpful, friendly, and make my life easier. I highly recommend this location for their superior service and all around good attitudes. Thanks guys! read more

Unfortunately I have to express my disappointment with Rajan Shah the Owner / Franchisee of this location. I rented a mailbox for one year from him at this location, but a few weeks later I found out that I had to move to the other side of Irvine and this location was not convenient for me - I am new to the area (just had to move from FL) and in between houses as I shared with Rajan a few weeks ago when I set this mailbox up for a potential business address. I spent ~$371 for this box for one year and never received one piece of mail at it. Rajan said there "was nothing he could do" - this is an absurdity and frankly untrue...I went on to grovel with him and even asked for $100 back..or $5 back and he refused and held strong to his fine print policy. I will NEVER visit this or ANY UPS Store location again. The $371 he saved today will end up costing his branch at least $1000 in my notary and shipping business over the next few months because I am now forced to go elsewhere out of principle. Best of luck Rajan...Contract or contract, fine print or no fine print, you could have rebated me a small piece of the $371 I spent for the mailbox that was NEVER USED. read more

Fast, friendly and fair. I regularly use this store for returns and shipments. Easy parking lends itself to getting in and out quickly.

Worst ups store! Employee who look like a student worker is very rude with attitude. He wants a $2 for a small tape. Lady manager charge you a roll if you want to one piece of tape. She doesn't care if other ups will help customers with a piece of small tape. She said could purchase a whole role of tape if you want to use it? She said every franchise runs differently, maybe I should contact the corporate office to let them know that franchise like this bring their reputation down.. sad :( read more

I was very impressed with this store. Great customer service from beginning to end. David was very helpful and very friendly. Spoke up and didn't mumble. Very efficient. It was not just David (even though I thought he was awesome) but the rest of the team and the supervisor were helpful and friendly as well. Unlike the UPS store on Jefferey and Trabuco, I left feeling my packages were in good hands with these guys. Thank you. I will be going to this store from now on!! read more

Awesome staff , excellent service I really appreciate their customer service Everything goes very smoothly and quickly every time I visit this place read more

Awesome service, always helping even when they are slammed. You have to appreciate good customer service when its applied to you. Always a thumbs up here with everyone. read more